ADP Reviews

Updated July 30, 2015
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3.5
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
1,044 Ratings

Pros
  • Good work life balance if you are in the right department (in 155 reviews)

  • Allowed to work from home in poor weather - albiet - depending on your manager - some frowned upon the decision of working at home (in 58 reviews)

Cons
  • Work life balance is a challenge at times (in 50 reviews)

  • Lack of communication from upper management (in 42 reviews)

More Pros and Cons

2,494 Employee Reviews

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  1. Featured Review

    Helpful (14)

    Totalource District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in New York, NY
    Current Employee - District Sales Manager in New York, NY

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best company I have ever worked for: 1) They know how treat their employees as a professionals. 2) They train you and don't expect you to be a genius after the first two or three months like other companies I worked at. 3)They reward you just by hitting your goals. 4)This is a career not a job. Management have all been reps for over 8 years so its not a kid who just sold well for a year trying to teach you what to do. 5)Oh and selling a product that people need is always a great thing too. 6) Money! 7) the company knows and respects you have a personal life outside of work.

    Cons

    I have to wear a suit everyday (oh well)

    Advice to Management

    Keep doing what your doing.

    ADP Response

    Apr 23, 2015 – Project Specialist: Branding, Marketing, & Social Media Talent Acquisition

    Sorry you have to wear a suit everyday - Thank you for the honest review!


  2. Helpful (8)

    Love it, but outsourcing is ruining ADP image

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in La Palma, CA
    Current Employee - Implementation Consultant in La Palma, CA

    I have been working at ADP full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company, believes in family first. People are awesome. Management getting better

    Cons

    Outsourcing of jobs within ADP lowers the quality of our product. Language barrier with outsourcing is crazy. ADP doesn't need to save money by outsourcing. Keep tenured people.

    Advice to Management

    Stop outsourcing, clients are not happy. Ruins quality of final product.


  3. Great place for an intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Really nice work environment Helpful and knowledgeable people Very clean and dress code is casual, not super strict (suit and tie)

    Cons

    Have to ask for new projects if you want to learn anything during the internship.

    Advice to Management

    Maybe get more involved with interns and see what they like and see where they would do good in the company and talk to them more often.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. SBS District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SBS District Manager
    Current Employee - SBS District Manager

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great entry level position to start out your career. Lot's of room for growth opportunity if you are a top seller, spend 1-2 years here with successful sales records and you can take any sales position, with any company you want after that.

    Cons

    Depending on your supervisor, the micromanagement can become overbearing if you are highly self motivated and don't need all the extra meetings, planning sessions, etc.


  6. Compensation

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Thsi is a great company to work for if you are will to put in the work. Compensation for EE is through the roof if you a top performer

    Cons

    Working though the red tape to get things done can be challenging

    Advice to Management

    simplify internall processes


  7. Associate District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SBS Associate District Manager
    Current Employee - SBS Associate District Manager

    I have been working at ADP full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great environement, really young and fun. Great for a business major who recently graduate from college. Has a super Sales Apprentice program which basically guarentees a full time position if you do well in the internship.

    Cons

    Pay is not very competitive for an outside sales position. Not bad if young and starting out, but would be nice if the base was higher in CA considering how expensive living in CA is.


  8. Helpful (2)

    Work hard play harder. Don't recreate the wheel, put in time and get paid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior District Manager in San Diego, CA
    Current Employee - Senior District Manager in San Diego, CA

    I have been working at ADP full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits. If you can manage yourself then your golden. Opportunity for upward mobility for management or different BU's

    Cons

    Trackers on trackers, literally have a tracker for all the trackers! At times management will micromanage the office and yourself, but in reality if you can sell its counter productive. Turnover for first year Associate District Manager is at N all time high, upward of 70% in first year in some offices.

    Advice to Management

    Stop micromanaging and stop creating relentless trackers... Getting 115+ emails a day of worthless trackers is counter productive for the employees who perform.


  9. Helpful (57)

    Great sales experience that builds the foundation for the rest of your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Accounts District Manager in Indianapolis, IN
    Former Employee - Major Accounts District Manager in Indianapolis, IN

    I worked at ADP full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to Management

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.


  10. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ADP full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Company, people and culture

    Cons

    Long hours, weekends and holidays

    Advice to Management

    Seek more professionals


  11. Helpful (1)

    Client Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Chicago, IL
    Former Employee - Client Service Representative in Chicago, IL

    I worked at ADP full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent PTO and pay. Lots of training opportunities and support. Plenty of opportunities for overtime. Casual work environment, but colleagues are incredibly professional and willing to help.

    Cons

    Very stressful work schedule with minimal time to work cases, especially during Year End. Also difficult to get time off on short notice.

    Advice to Management

    Find ways for better time management during the year, especially Year End. Take the feedback from employee satisfaction surveys and run with it.



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