ADP

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ADP Reviews

Updated March 3, 2015
Updated March 3, 2015
2,105 Reviews
3.5
2,105 Reviews
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
883 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

Employee Reviews

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  1. 8 people found this helpful  

    Great sales experience that builds the foundation for the rest of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Accounts District Manager in Indianapolis, IN
    Former Employee - Major Accounts District Manager in Indianapolis, IN

    I worked at ADP full-time (more than a year)

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to ManagementAdvice

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    RPO intern during the summer. Fun, casual atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - RPO in Findlay, OH
    Former Intern - RPO in Findlay, OH

    I worked at ADP as an intern (less than a year)

    Pros

    -Great pay for an internship
    -Plenty of training (paid)
    -Assigned own projects to work on
    -Get a chance to work with plenty of clients
    -Casual dress code, fun environment

    Cons

    -Calling tasks can become very tedious at times
    -Unorganized communication at times

    Advice to ManagementAdvice

    It would be a good idea to be more visible to your workers. Most of the communication was only done through email.

    Recommends
    Positive Outlook
  3. 2 people found this helpful  

    Starting as intern, working with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Applications Developer
    Current Intern - Applications Developer

    I have been working at ADP as an intern (less than a year)

    Pros

    Very, very friendly and laid back environment

    Cons

    Have not discovered any yet!!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I have been working at ADP

    Pros

    great benefits and great coaching that allows an individual to succeed and grow within the company. always looking to promote from within first.

    Cons

    very tough job if you dont have the patience for it. lots of rejections and lots of cold calling. have to have the personality in order to succeed.

    Advice to ManagementAdvice

    great job thus far, however I would recommend a more hands-on training regimen that isn't just all web based. this will help in the long term for employee benefit.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Exceptional organization & opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Sales Executive/Sales Leader in Atlanta, GA
    Former Employee - Area Sales Executive/Sales Leader in Atlanta, GA

    I worked at ADP full-time (more than 3 years)

    Pros

    Professional environment, performance-nased culture, opportunities for advancement, employee recognition

    Cons

    Large organization can sometimes pose navigation issues

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    ADP Opportunities from hire to retire

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    This company gives a ton of flexibility for its associates. I have been here for quite some time and still look forward to coming to work every morning.

    Cons

    Not really too many Cons. Do your work and you'll be rewarded. Simple as that

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    HR/BPO District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time (more than 3 years)

    Pros

    ADP is a great place for people looking to professionally develop in sales

    Cons

    It is easy to be lost in the size of the organization

  9.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Gain great experience and work ethic

    Cons

    Admin work and weekly benchmarks

    Advice to ManagementAdvice

    Let your employees sell! The admin work kills it!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    district manager. selling payroll services to businesses with 1-49 employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Warwick, RI
    Former Employee - District Manager in Warwick, RI

    I worked at ADP full-time (more than a year)

    Pros

    benefits, culture, freedom, management, earning potential.

    Cons

    constant cold calling and prospecting.

    Advice to ManagementAdvice

    have interns or dedicated people call for the outside sales reps.

    Recommends
    Positive Outlook
  11.  

    Very decent but very mundane work and will learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Pros

    good compensation and good benefits but thats where it ends

    Cons

    I didnt l=really like the structure of the orgaization in the way that its hard to geta nything done.

    Advice to ManagementAdvice

    listen to employees!

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