ADP Reviews

Updated July 2, 2015
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3.5
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
999 Ratings

Pros
  • Good work life balance if you are in the right department (in 155 reviews)

  • Allowed to work from home in poor weather - albiet - depending on your manager - some frowned upon the decision of working at home (in 58 reviews)

Cons
  • Work life balance is a challenge at times (in 50 reviews)

  • Lack of communication from upper management (in 42 reviews)

More Pros and Cons

2,391 Employee Reviews

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  1. Featured Review

    Helpful (10)

    Totalource District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in New York, NY
    Current Employee - District Sales Manager in New York, NY

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best company I have ever worked for:
    1) They know how treat their employees as a professionals.
    2) They train you and don't expect you to be a genius after the first two or three months like other companies I worked at.
    3)They reward you just by hitting your goals.
    4)This is a career not a job. Management have all been reps for over 8 years so its not a kid who just sold well for a year trying to teach you what to do.
    5)Oh and selling a product that people need is always a great thing too.
    6) Money!
    7) the company knows and respects you have a personal life outside of work.

    Cons

    I have to wear a suit everyday (oh well)

    Advice to Management

    Keep doing what your doing.

    ADP Response

    Apr 23, 2015Project Specialist: Branding, Marketing, & Social Media Talent Acquisition

    Sorry you have to wear a suit everyday - Thank you for the honest review!


  2. Helpful (52)

    Great sales experience that builds the foundation for the rest of your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Accounts District Manager in Indianapolis, IN
    Former Employee - Major Accounts District Manager in Indianapolis, IN

    I worked at ADP full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to Management

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.


  3. Miss

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Roseland, NJ
    Current Employee - Business Analyst in Roseland, NJ

    I have been working at ADP (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very helpful in all the things

    Cons

    No cons i can say


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  5. Amazing culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work hard, play hard! Great recognition for a job well done. Numerous company awarded trips a year and many more monetary perks.

    Cons

    None at this point


  6. System Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Roseland, NJ
    Former Employee - Systems Administrator in Roseland, NJ

    I worked at ADP full-time (More than 3 years)

    Pros

    Good Company, Good Management, Good Opportunities, Good Pay, Good Policies.

    Cons

    Technical projects need to have more exposure on the Technology. More Trainings need to be arranged.


  7. Overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Account Setup in Atlanta, GA
    Former Employee - New Account Setup in Atlanta, GA

    I worked at ADP

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great product and service that sells itself

    Cons

    Long work hours during busy season


  8. SBS Associate District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Services ­ District Manager in Minneapolis, MN
    Current Employee - Small Business Services ­ District Manager in Minneapolis, MN

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to get a base in sales training, and learn to hunt! IN the small business market you feel confident that your products and solutions are truly a benefit to your prospects. Very good at developing a referral relationship making the job easier as time goes on. This company is great at career pathing and would love to place golden handcuffs on you if you prove your worth

    Cons

    very fast paced sales in a highly competitive market and need to constantly be producing to be of value to the company. Easy to burn out in the Small Business market

    Advice to Management

    My local management is phenomenal and professional, and is constantly looking out for each of the team members


  9. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Information Technology in El Paso, TX
    Current Employee - Medical Information Technology in El Paso, TX

    I have been working at ADP full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    successful, priceless, motivation, energetic, brilliant

    Cons

    energetic, positive, happy, friendly unique, inspiring

    Advice to Management

    freindly


  10. Great employment vehicle to drive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at ADP full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The world's your oyster, ADP can take you anywhere your willing to go and work hard enough to achieve.

    Cons

    The company, culture, and opportunity is amazing. The greatest challenge is participating in redefining the ADP brand - they're not a payroll company. An original cloud computing pioneer and an HR/BPO world leader.. people will peg you into "the payroll company"

    Advice to Management

    Continue the current focus on ONE ADP, and HR/BPO Leader


  11. Great Company and Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stable company with a solid business model
    Opportunities exist to move around

    Cons

    Difficult to influence change due to culture
    Too many products

    Advice to Management

    Too many products



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