ADP

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ADP Reviews

Updated February 26, 2015
Updated February 26, 2015
2,096 Reviews
3.5
2,096 Reviews
Rating Trends

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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
880 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Great sales experience that builds the foundation for the rest of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Accounts District Manager in Indianapolis, IN
    Former Employee - Major Accounts District Manager in Indianapolis, IN

    I worked at ADP full-time (more than a year)

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to ManagementAdvice

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    RPO intern during the summer. Fun, casual atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - RPO in Findlay, OH
    Former Intern - RPO in Findlay, OH

    I worked at ADP as an intern (less than a year)

    Pros

    -Great pay for an internship
    -Plenty of training (paid)
    -Assigned own projects to work on
    -Get a chance to work with plenty of clients
    -Casual dress code, fun environment

    Cons

    -Calling tasks can become very tedious at times
    -Unorganized communication at times

    Advice to ManagementAdvice

    It would be a good idea to be more visible to your workers. Most of the communication was only done through email.

    Recommends
    Positive Outlook
  3.  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Pros

    i love the environment is great people to work with always had a blast and learned form the greats there

    Cons

    not the best schedule to work around with

    Advice to ManagementAdvice

    nothing

    Recommends
    Approves of CEO
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  5.  

    District manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Pros

    good team, leadership, great sales experience

    Cons

    not good time off, might not have personal time for yourself

    Advice to ManagementAdvice

    provide better time off for employees

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Implementation Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP full-time (more than 3 years)

    Pros

    Not much opportunity for growth

    Cons

    Excellent training
    Average Pay
    Great culture

  7. 1 person found this helpful  

    Starting as intern, working with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Applications Developer
    Current Intern - Applications Developer

    I have been working at ADP as an intern (less than a year)

    Pros

    Very, very friendly and laid back environment

    Cons

    Have not discovered any yet!!!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great work environment!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate District Manager in Dallas, TX
    Current Employee - Associate District Manager in Dallas, TX

    I have been working at ADP full-time (less than a year)

    Pros

    The people and culture is amazing. I truly love my bosses and the people I work with. Sales cycle is not long which can be very encouraging.

    Cons

    There is a big learning curve which can be challenging at first.

    Advice to ManagementAdvice

    There needs to be hands-on training when you come back from corporate. Most people are thrown in to fin for themselves which can be discouraging at times.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst in Miami, FL
    Current Employee - Benefits Analyst in Miami, FL

    I have been working at ADP

    Pros

    Very nice people, very nice company to work for in general

    Cons

    is kind of hard to go up the ladder, more like it takes a long time, not really that hard

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    SBS District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at ADP

    Pros

    young work hard play hard culture, high earning potential

    Cons

    territories get smaller as quota rises, babysat, constant grind

    Advice to ManagementAdvice

    stop micromanaging

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Wonderful organization with opportunities in many areas.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Compensation, work/life balance, organization wants to improve areas.

    Cons

    They over shoot you on quota way too much if you have a great year.

    Recommends
    Positive Outlook

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