ADP Reviews

Updated August 4, 2015
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2,507 Employee Reviews

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  1. Great place for an intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Really nice work environment Helpful and knowledgeable people Very clean and dress code is casual, not super strict (suit and tie)

    Cons

    Have to ask for new projects if you want to learn anything during the internship.

    Advice to Management

    Maybe get more involved with interns and see what they like and see where they would do good in the company and talk to them more often.


  2. Helpful (58)

    Great sales experience that builds the foundation for the rest of your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Accounts District Manager in Indianapolis, IN
    Former Employee - Major Accounts District Manager in Indianapolis, IN

    I worked at ADP full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    ADP is an excellent foundation for your sales career. The company offers solid benefits, great quality of life, and famous sales training. The compensation is decent but top performers do very well. While working at ADP you will work with hard-working, talented individuals that genuinely care about your development. Management quality varies by region (my leadership team was great) and business unit - e.g., SBS is known for micro-managing while Majors and Nationals are more collegial. In addition, there are numerous routes for your career at ADP if you buy into the culture and mission. At ADP, you will truly become a better sales professional if you commit yourself to being successful.

    Cons

    Parallel to the pros of working here, ADP is known as " sales training for your next job." - i.e., ADP trains its salesforce well but struggles with retention. Basically, other companies heavily recruit ADP reps and will offer highly-attractive compensation packages. While ADP's benefits are good, many perceive the benefits as a "carrot on a string" - e.g., 401k and stock awards don't vest to you until after 2 years of continued service. Leadership will tell you that you can make amazing money due to uncapped commissions. This is true if you are an elite performer; however, across the board you can make more money elsewhere (and recruiters know this) and to get to elite level it takes many years of time invested. Going to the highly-coveted Presidents' Club used to be strictly based on revenue sold but now there are several restrictions such as blanket "unit gates" that are easily achievable in some markets and extremely difficult in others. Furthermore, ADP sales is a sign-and-move-on type of sale. There is no residual income. Deal-slinging hustlers will love this type of role but relationship-builder sales types often get frustrated over time. It's no mystery that this type of sale is a grind. Some of the biggest challenges in selling at ADP are poor client service support (you will constantly have to deal with client issues), horrendous implementation due to overworked/understaffed implementation teams (keep in mind your commission comes down if a new client doesn't continuously process for 6 months or never starts); and lack of product innovation (competitors are offering the same thing for less expensive). Much of this red tape significantly distracts the salesforce from driving more sales. The ADP brand perception is slowly deteriorating in the marketplace due to these issues. Executive-level management recognizes these problems but ADP takes a really long time to make changes and sometimes employees wonder if fixing these problems is truly a top priority. For this reason, ADP does a great job on the front-end (i.e., training, culture, etc) but slacks on the back-end (i.e., client support, internal red tape, etc) leading to employee turnover. You will meet many great sales professionals at ADP; some will grow within the company and many will move on.

    Advice to Management

    Leadership, please address the 3 major problems listed above. Ex-ADP reps continuously say these are issues that drove them to consider other opportunities, yet they never seem to get fixed. Make your weaknesses your greatest strengths! Being a SAAS company, your technology alone is not winning deals. Clients want great service as well. Spending more money in service and implementation would save you a ton of money in both client and employee retention. Also, decide what level of talent you want by adjusting compensation accordingly. Both your competitors and companies outside your industry are offering noticeably better compensation packages, yet you continue to believe that "uncapped commissions" will keep top reps when selling ADP is becoming more and more difficult.


  3. SBS District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SBS District Manager
    Current Employee - SBS District Manager

    I have been working at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great entry level position to start out your career. Lot's of room for growth opportunity if you are a top seller, spend 1-2 years here with successful sales records and you can take any sales position, with any company you want after that.

    Cons

    Depending on your supervisor, the micromanagement can become overbearing if you are highly self motivated and don't need all the extra meetings, planning sessions, etc.


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  5. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family oriented, good for working parents, room for advancement.

    Cons

    Lots to learn, tedious, processes change alot at times.

    Advice to Management

    More one on one help.


  6. Helpful (2)

    Work hard play harder. Don't recreate the wheel, put in time and get paid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior District Manager in San Diego, CA
    Current Employee - Senior District Manager in San Diego, CA

    I have been working at ADP full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits. If you can manage yourself then your golden. Opportunity for upward mobility for management or different BU's

    Cons

    Trackers on trackers, literally have a tracker for all the trackers! At times management will micromanage the office and yourself, but in reality if you can sell its counter productive. Turnover for first year Associate District Manager is at N all time high, upward of 70% in first year in some offices.

    Advice to Management

    Stop micromanaging and stop creating relentless trackers... Getting 115+ emails a day of worthless trackers is counter productive for the employees who perform.


  7. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ADP full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Company, people and culture

    Cons

    Long hours, weekends and holidays

    Advice to Management

    Seek more professionals


  8. Helpful (1)

    Client Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Chicago, IL
    Former Employee - Client Service Representative in Chicago, IL

    I worked at ADP full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent PTO and pay. Lots of training opportunities and support. Plenty of opportunities for overtime. Casual work environment, but colleagues are incredibly professional and willing to help.

    Cons

    Very stressful work schedule with minimal time to work cases, especially during Year End. Also difficult to get time off on short notice.

    Advice to Management

    Find ways for better time management during the year, especially Year End. Take the feedback from employee satisfaction surveys and run with it.


  9. Great place to work!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Accounts District Manager in Milwaukee, WI
    Current Employee - Major Accounts District Manager in Milwaukee, WI

    I have been working at ADP full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Organization cares for it employees and personal development - You get to work with awesome people - Work/Life balance is important to ADP - Leader in our industry - Great work advancement opportunities. ADP supports people to move between business units. - Great tenure with management

    Cons

    - Takes time to understand the internal works of the organization

    Advice to Management

    - Keep providing us with right tools and support to help serve our clients


  10. teledata

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Professional atmosphere, are able to input suggestions,the rate of pay was good,people friendly office and the location of company was easily accessible.

    Cons

    Some down sides of the job are it is only for people who are great at multi tasking in a fast moving and challenging atmosphere.

    Advice to Management

    It builds confidence in employees and management when the lines of communication are kept open to freely and honestly share information.


  11. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Georgia in Atlanta, GA
    Former Employee - Georgia in Atlanta, GA

    I worked at ADP

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Pay and bennifits, company car

    Cons

    Long Hours, lot's of time away from home

    Advice to Management

    Keep doing what you are doing!



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