ADP

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ADP Reviews

Updated August 20, 2014
Updated August 20, 2014
1,762 Reviews

3.6
1,762 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
698 Ratings

Review Highlights

Pros
  • Decent work-life balance unless you want to move into higher management (in 114 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 39 reviews)


Cons
  • Work/life balance is compromised due to unrealistic workloads (in 36 reviews)

  • Upper management wants massive productivity in areas they no longer understand (in 34 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    From Good to Declining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Consultant III
    Former Employee - Implementation Consultant III

    Pros

    Strong and stable company, many good people, especially those with a long history in the company. Office politics are much less evident than in other companies. Performance does seem to matter more than contacts. 10 Years ago, a great employer. Still good for those ok with rote work.

    Cons

    ADP is undergoing the same corporate process transformation that is being effected in many, if not most, major corporations: moving from empowerment to micro-management of every step of one's duties. In an effort to make the system 'fool-proof' it is being designed for fools, adding a lot of extra work while reducing judgment and discretion in one's own work. Outsourcing of many tasks to Asia are creating a loss of quality that is being absorbed with unpaid longer hours by remaining salaried US staff. Expense and reimbursement policies are becoming stingy, bonuses are being curtailed. In short, ADP employees below the management level as well as low-level management are being squeezed with less pay while unpaid late night, weekend, holiday, and vacation work is becoming increasingly the norm. While most fellow employees (called associates) are very nice, soon you find that many have no meaningful social or civic life outside ADP. But, it is likely this is not unique to ADP. Creative types may be very unhappy here.

    Advice to ManagementAdvice

    Be prepared for an exodus if the economy ever fully recovers. Getting an ADP employee fully productive takes more than a year for most production and service jobs in ADP. If the national employment 'churn' ever returns anywhere to previous norms before 2009, ADP could find itself in very sudden loss of manpower capability. When a significant portion of remaining US staff currently hiding the true labor cost of the product leaves for other opportunities, in addition to the steady retirement of many older employees, it could cause a sudden drop in ADP's ability to service its current client base and implement new business, which could in turn lead to a sudden rise in client departures. On the other hand, if the economy continues as it has, ADP is safe doing what it is doing for now. But in either case, long-term, ADP is losing the ability to detect bright new talent among its ranks with its increasingly inflexible templates as applied to hiring, employee management, and work processes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Slow and Steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant  in  Atlanta, GA
    Current Employee - Implementation Consultant in Atlanta, GA

    Pros

    Very stable company with strong fundamentals. Great CEO in Carlos Rodriguez.
    Market leader in Payroll and ADP is working to use that to leverage market share in other areas of HCM. Very good benefits. If you are good and lucky, you maybe able to telecommute.

    Cons

    If you are in an individual contributor role, kiss your work life balance goodbye. Average hours range from 50 - 70 hours a week, depending on which area you work or which projects you work on.
    Career growth is slow. You seldom get promoted on your own, unless you demand and ask for it, and keep asking for it. ADP is not the best paymaster around. Currently undergoing a massive re-org, but hopefully it should be a lot more stable in a few years, but I somehow doubt it. Work/Life balance is non existent as the individual contributor roles are stretched beyond max, while bloat exists aplenty in middle management. There was a great opportunity to cut down on the bloat during the current re-org, but guess where the cuts happened?

    Advice to ManagementAdvice

    There are too many layers of middle management. While executive leadership is making a lot of efforts to communicate to rank and file, the middle management is too bloated. Dollars saved in cutting down on the extensive number of VPs and Directors, can be rolled over to hire more people so that work life balance can be maintained for the existing workforce, or at least pay them better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Very well managed company with high employee engagement

    Current Employee - VPHR  in  Atlanta, GA
    Current Employee - VPHR in Atlanta, GA

    Pros

    Lots of growth which results in many challenging assignments

    Cons

    Very traditional company with traditional views about virtual work or leadership

    Advice to ManagementAdvice

    Hire more external talent to infuse ideas into the company's strategy

    Approves of CEO
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  5. 2 people found this helpful  

    Great job while you are in the favor of a VP, when that VP retires, you are chopped liver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales  in  Chicago, IL
    Former Employee - Director of Sales in Chicago, IL

    Pros

    Good Benefits, great co-workers, sometimes fun job.

    Cons

    You are at the mercy of some vice president

    Advice to ManagementAdvice

    When you have turnover at the VP level, do NOT assume that the staff they left behind is expendable. And if you lay people off, do not be surprised and upset when you find yourself competing with those same people in the field, and they are winning !!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Mostly Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I have been pleased with the compensation at ADP. It is also a great place to learn because of all the different Business Units and Products/Services provided to clients.

    Cons

    Great leaders are hard to find at ADP; Senior Level Directors/VP's often seem to be more concerned with their careers than their people. People are often not held accountable at ADP

    Advice to ManagementAdvice

    The most senior Managers/Directors/VP's at ADP need to be replaced with strong people leaders or go through vigorous leadership development training.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Two years with a stagnant career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Issue Resolutions Analyst  in  Louisville, KY
    Current Employee - Issue Resolutions Analyst in Louisville, KY

    Pros

    Laid-back environment, ability to work from home, great/cheap health benefits, pension, 401K matching and stock options.

    Cons

    I only received one 2% raise in two years. I was told in the interview that I'd have career advancement opportunities but they promote based on seniority and not performance. I was brought on as a new hire after they acquired another company. Once I help put the nee processes in place to do the job I was laid off.

    Advice to ManagementAdvice

    Promote and compensate based on performance and not based on seniority. Do away with the checklist that must be completed before a promotion can take place.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Disconnect between what they say their values are, and how they live their values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current, Long-term Employee  in  Alpharetta, GA
    Current Employee - Current, Long-term Employee in Alpharetta, GA

    Pros

    Decent work/life balance--most of the time. Work from home is best perk--and the only reason I have stayed as long as I have. Okay benefits. Fantastic co-workers on my team--they are smart, hard working and really care about doing great work.

    Cons

    Despite the "worker bees" really caring about the quality of work, that sentiment is not followed by many managers.

    ADP used to be (about 8 years ago) a great place to work. Now most folks on my team are looking for an escape hatch. Some managers ave no experience in your functional area, which causes managers to set unrealistic expectations for deliverables, determine your pay raises and promotions (which have been slim the past five or six years) and the do not promote you--no matter how good of a job you do.. They do not live by their own cultures and values of "innovation and excellence." Their mantra is "how fast can we get it out the door and how low of quality can we get away with." That saddens me because when I first came here I was so proud to say I worked at ADP, so proud to wear my ADP gear out in public. Now, am no longer proud to be with ADP.

    Some managers also play favorites--allowing some employees to work compressed work weeks so they can have three-day weekends, while others are not allowed to work compressed work weeks -- or even get a few flexible hours now and then -- to take care of family health issues. I find this odd for an HR company.

    Advice to ManagementAdvice

    Insist that managers have PREVIOUS, DIRECT EXPERIENCE in the functional area of the folks they are managing. Live the innovation tagline in EVERY department.

    Disapproves of CEO
  9.  

    Stable company, excellent clients, no security or upward mobility without links to mgmt. No security for seniors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer  in  Bedford, TX
    Current Employee - Applications Developer in Bedford, TX

    Pros

    Having spent many years; benefits, 401k, insurances, stock options, car purchase options, etc. all provide a positive benefit to the employee.

    Cons

    Constant manipulation of management to new teams causing unrest and instability. Staffing turnovers result as each new manager arrives followed by their friends. Pattern of removing older 56+ years associates. Biggest Problem: Newly arrived mgrs. do NOT have any real-time experience in the field or using the products. i.e. not in touch with reality... about the time they see the light, they are gone and the novices show up!

    Advice to ManagementAdvice

    Quit stabbing the real workers in the back! Don't allow large turn overs without some form of check & balance (scrutiny). Start watching out for the real workers before you are left with a bunch of Indian chiefs but no warriors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    It has been a tough road filled with a lot of internal politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SEO Specialist  in  Seattle, WA
    Current Employee - SEO Specialist in Seattle, WA

    Pros

    It is a good stepping stone for another company and/or career.

    Cons

    Like all companies, there are a lot of challenges they throw up at you.

    Advice to ManagementAdvice

    Be honest, be transparent with employees. Offer more training. Recognize seniority. Give bonuses to everyone, don't leave Tier One reps out of the bonus program.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Everyone 'had' to put in at least 60 hours per week as they simply had not hired enough staff to handle the load.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA

    Pros

    Excellent opportunity to learn and they encourage you to study (if you have the time)

    Cons

    Growth spurt after the recession not planned for.

    Advice to ManagementAdvice

    Balance sales projections with the correct implementation and support staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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