ADP

  jobs.adp.com
  jobs.adp.com

ADP Reviews

Updated December 22, 2014
Updated December 22, 2014
1,989 Reviews
3.5
1,989 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
832 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Soon 2 Be...Former Employee and EXCITED! - Resource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Service Representative in Alpharetta, GA
    Current Employee - Payroll Service Representative in Alpharetta, GA

    I have been working at ADP

    Pros

    It's a steady PAY CHECK...anything else? Ummmm no!

    Cons

    Where should I began? So this is SPECIFICALLY for Resource::: No flexibilty, business model doesn't make sense (how can you want assigned representatives and be a call center at the same time?) - that doesn't make sense. Rules are constantly changing - no real standard because it's "flexible" depending on the person. But hey numbers speak for themselves, more people have quit in the last year than my entire time there. What's the turnover now? Like almost 35-40% LOL. Retention for your employees isn't looking too good...STAY AWARE FROM THAT BUSINESS UNIT!

    Advice to ManagementAdvice

    You seriously need to value your employees more. Stop playing like you are not aware and figure out a plan!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    No work/life balance, extremely long hours, no structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Good benefits, fair pay (but not excellent), nice coworkers

    Cons

    Long hours, limited career growth potential, poor training/support, lack of structure

    Advice to ManagementAdvice

    Listen to employee feedback, listen to client feedback, fully weigh impact of decisions/changes before implementing them

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Mixed feelings about ADP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Specialist in Florham Park, NJ
    Current Employee - Client Support Specialist in Florham Park, NJ

    I have been working at ADP full-time (more than 3 years)

    Pros

    ADP is a great company to have on your resume. The benefits are great, especially the amount of time off that is provided.

    Cons

    In my department there is very little room for advancement. It is also not re-assuring that all jobs for postings for my department are outsourced to El Paso, TX or the Philippines.

    Advice to ManagementAdvice

    Get your act together and get rid of internal politics. Listening to the associate survey would also benefit us. I haven't see anything done internally as a result of the survey for the past 3 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    Spend Money To Make Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager in Salt Lake City, UT
    Current Employee - Service Delivery Manager in Salt Lake City, UT

    I have been working at ADP full-time (more than 5 years)

    Pros

    The company is stable and is in no danger of vanishing. Layoffs are minimal and there are amazing people with a vast amount of knowledge to work with, and all are happy to help out where you may be lacking in procedure, law, or best practice.

    Cons

    If you accept a job negotiate your salary like crazy!! What you start at will most likely be pretty close to what you end at. Unless you are in payroll - there isn't a lot of opportunity to move or advance. Most of the management has been here for 20+ years and they aren't going anywhere any time soon. If you do AMAZING on your yearly evaluation, you get about 3%. If you do average on your yearly review you will get about 3%. If you are lower than that, you'll probably get an improvement plan, or fired.

    ADP has wonderful people - but they are extremely tight-fisted. Everything is on a scale. Instead of giving local management the power to promote and reward their people, it's all based on scales.

    Advice to ManagementAdvice

    Not everything can be managed on a scale. A paygrade change should not have a standard increase/decrease that cannot be changed. It seems like the salary you are hired at will forever dominate what you can/will get paid, no matter how you move.

    New products take time, and they take money. We continually get told that we can't expect increases or anything more than what we have (salary/facility/benefits/etc) until we can show our division is profitable. But sales is told to sell, sell, sell, and undercut. Then we are blamed for not being higher on the profitability scale - and our funding is cut and our resources are cut and everyone is expected to do more with less until we can register higher. But this is all cyclical! Without people, without development, without better options, we cannot provide the service that is being sold. Because of this, people leave. You can dump a fortune into R&D and be the best and being in the negative until you are the standard - or you can cut it cheap and provide "ok service" for a cheap price and be a nice mid-level product. But you can't have both - you can't be the "standard" without forking out the investment and taking the hit for a few years.

    I love ADP, but I'm frustrated, and it feels like employees are taking the blame of managements poor mistakes and impossible expectations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    ADM job is a great entry level opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SBS Associate District Manager in Cleveland, OH
    Former Employee - SBS Associate District Manager in Cleveland, OH

    I worked at ADP full-time (less than an year)

    Pros

    The training you receive with this company is second to no experience Ive ever had. Excellent corporate training and team atmosphere. Investing one day per week in office sharpening skills. Positive competition team atmosphere.

    Cons

    This job is for the entry level sales candidate. A more seasoned sales professional will have a hard time with the pay structure. Takes time to build business and start earning commission. The base pay is low usually for a ADM. Be prepared to put a ton of miles on your car. Your territory is based on need of company and has nothing to do with location of where you live. My transit to and from office and back home daily averaged 75 miles per day. Have an extra vehicle you will drive a lot.

    Advice to ManagementAdvice

    Consider keeping the playing field even for all staff. I felt that the favorite role was played too often. Politics shouldn't play part in whats sold as a remarkable career opportunity. The opportunity should be equal and fair for everyone. Territories shouldn't be assigned based on how you think the performance will be in certain areas. should be even and fair for everyone. Each rep should have the opportunity sale in every territory.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Neutral ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Specialist in Chicago, IL
    Former Employee - Small Business Specialist in Chicago, IL

    I worked at ADP full-time (more than an year)

    Pros

    Support system among the region was great.

    Cons

    career growth is limited.

    Advice to ManagementAdvice

    Listen to your employees a tad bit more

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Not Sure Direction Company is Headed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Roseland, NJ
    Current Employee - District Manager in Roseland, NJ

    I have been working at ADP full-time (more than 10 years)

    Pros

    Good work life balance if you are in the right department.
    Associates and colleagues truly are good people and try their best to accommodate client needs.

    Cons

    The company wants to focus on Human Resource Capital - yet it continues to downsize all departments laying off terrific and well talented "human resource capital". Not clear what direction the company is going. Top talent is leaving for other opportunities, not a good sign.

    Advice to ManagementAdvice

    Focus on your own internal "human resource capital"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Nice place to work - could use more communication and transparency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer
    Current Employee - Systems Engineer

    I have been working at ADP full-time (more than 10 years)

    Pros

    They are very flexible with work schedules and time off.
    Good software products for clients.
    Ability to work from home when needed.
    C level positions seem to be doing the right things - hopefully those ideals will trickle down through mid-level mgmt.

    Cons

    Lack of communication from upper management.
    Growth opportunities are lacking - you have your box and pretty much can't do anything outside of it.
    Right now - I don't have a career path. My current position limits my ability to learn or try new things. Without learning, I'm not able to gain the skills required for another position. I've been teaching myself by reading and watching videos.
    Decisions are handed down - more often than not, without reasoning or any explanation as to why.

    Advice to ManagementAdvice

    Trust your people to make good decisions.
    Trust our ability to execute great solutions and to existing problems.
    Listen to your people - they have great ideas - we all want better outcomes and better experiences for our clients!!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Great place to work. Fun work environment with a lot of learning opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Pittsburgh, PA
    Current Employee - Intern in Pittsburgh, PA

    I have been working at ADP full-time (less than an year)

    Pros

    Great company to learn from, and there are plenty of full-time options available after internship is over.

    Cons

    There are no cons, just needed to put something.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Big company, good benefits, great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SBS District Manager in Allentown, PA
    Current Employee - SBS District Manager in Allentown, PA

    I have been working at ADP full-time (more than an year)

    Pros

    Benefits, uncapped commission, company paid trips, a good amount of PTO that you receive day 1 of employment. Overall, a good place to work especially if you are coming out of college and need a "big boy job".

    Cons

    Constant changes to keep up with competition, big company with lots of departments which makes it a difficult to get answers to simple questions sometimes.

    Advice to ManagementAdvice

    A little heavier emphasis in properly training employees, mentorship is nice, but without a good mentor, the mentee is subject to under perform as a result of improper guidance.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at ADP? Share Your Experiences

ADP

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.