ADT Security Services

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ADT Security Services Reviews

Updated September 18, 2014
Updated September 18, 2014
634 Reviews
2.4
634 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
222 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 53 reviews)

  • Used to be great benefits but nothing good to say anymore (in 34 reviews)


Cons
  • The big guys have found ways to keep cutting pay on the sales reps (in 34 reviews)

  • Commission pay - you're told salary plus, door to door knocking - you'll be told appointment only (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Solid introductory sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services full-time

    Pros

    Hard to make less than $45,00 if you make any effort. Can make up to $100,000 and more with a life dedicated to work. Most make between $60-80,000. Truly feel like you are helping some people.

    Cons

    Sales is often the last to know of changes...which works backwards being that we are the front line. Your commission is earned only after admin, technician, and install managers do their job correctly. If anyone is rude or makes an error, you can lose a chunk of change if the customer cancels through no fault of your own. Understood that your day starts at 7:30 and doesn't end until 8-9pm. Working on Saturdays and late night appointments and call nights can wear on a family. Security sales is a cutthroat industry

    Advice to ManagementAdvice

    Allow more flexibility to the sales individual. Not everyone works well with SalesForce being shoved down our throat 24/7

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    Great company to work for

    Cons

    Lay off too often and keep the wrong people to get the job done

    Advice to ManagementAdvice

    Keep the right people not who the VP's sleep with

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    "Sales very demanding with lackluster leads"

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA

    I worked at ADT Security Services full-time for less than a year

    Pros

    The benefits are decent and you can make this work if you like working in a high-stress environment or love cold-calling. Other departments seemed to be satisfied with their positions.

    Cons

    Management was intense and micro-managed the sales team. Felt very oppressive yet some people were motivated by that management style - just not me.

    Advice to ManagementAdvice

    Be more aware of your management's style and maybe, occasionally, take the temperature of the sales staff to see if there is a more positive way to create the desired results.

    No opinion of CEO
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  5.  

    Have done everything, almost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    Somewhat good salary and good benefits

    Cons

    People with less skill and education will hold you back from getting promoted.

    Advice to ManagementAdvice

    Please consider education a real quality, especially if there has been time taken for more than one degree.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Account Representative ii

    Current Employee - Inbound Account Representative  in  Jacksonville, FL
    Current Employee - Inbound Account Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Benefits, paid time off, flexible schedule

    Cons

    Policies are inconsistent and always changing

  7.  

    Hard to make a living 100% commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SB Sales  in  Jacksonville, FL
    Current Employee - SB Sales in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    If you are not in outside sales, the benefits are great

    Cons

    Changes to oftern and it impacts the sales rep earnings, vacation time for a sales rep is $70 per day. Not worth going on vacation you get paid minimum wage or less.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Abundant in training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Pro  in  Albuquerque, NM
    Former Employee - Sales Pro in Albuquerque, NM

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Training, training, training... ADT is great when it comes to opportunity to improve. 60k - 90k potential as commissioned sales professional, f your a worker.

    Cons

    60+ hours per week & 30k+ miles on your car per year. Senior management can be very counter productive.

    Advice to ManagementAdvice

    Protect your commission only sales talent from busy micro managing Corporate "yes" men and woman. It will require rolling with the punches but key is to Keep the road clear of the corp slugs and your sales talent with keep everyone successful.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Good pay, mandatory OT, stats are easy to balance if you're focused, benefits, plenty of options to move up, got promoted in under 6 months of working there.

    Cons

    Poor training, I went from basically an operator to a sales rep and all they did in training was show you how to navigate quoting and went through one powerpoint on the products. After 2 days of sales training they threw us on the floor and pretty much expected us to know everything. It gets easier but they say they want you to make the most money possible but don't even train properly.

    Advice to ManagementAdvice

    Do something about sales training, for people like myself who has never been in sales, I could have benefitted from another DAY of training at least. 2 days is not enough to benefit the company at all, instead you have a bunch of confused reps and customers, then they wonder why were losing more customers than were gaining because no one is informing the backbone (sales reps) of this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    I enjoy the challenge of hunting for new customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales Representative  in  Montgomery, AL
    Current Employee - Small Business Sales Representative in Montgomery, AL

    I have been working at ADT Security Services full-time for more than 3 years

    Pros

    some leads provided, great insurance benefits, cell phone allowance and .14 per mile towards gas

    Cons

    no guaranteed compensation, commission based only, no paid holiday pay, only get paid once job is installed.

    Advice to ManagementAdvice

    Sales reps need guaranteed compensation.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    ADT has given me the financial stability and ground work for an amazing career with the corporation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Nashville, TN
    Current Employee - Trainer in Nashville, TN

    I have been working at ADT Security Services full-time for less than a year

    Pros

    ADT provides a very positive and healthy work environment. They offer amazing daily, weekly, and monthly bonuses and incentives. At the end of the day you know you're preventing bad things from happening to good people. It is very rewarding.

    Cons

    The cons I would consider working for the number one brand in the market, while our prices do provide the best service and guarantees that are available, smaller locally owned companies are able to provide inferior service for a much lower price. Humans don't want to think about what would happen in the event of ACTUALLY using the system.

    Recommends
    Positive Outlook

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