ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com
Work in HR? Unlock Free Profile

ADT Security Services Reviews

Updated September 25, 2014
Updated September 25, 2014
641 Reviews
2.4
641 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
225 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 55 reviews)

  • Used to be great benefits but nothing good to say anymore (in 37 reviews)


Cons
  • Some sales reps treat us more like secretaries than colleagues (in 40 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    ADT wasn't a bad place to work, but they had garnered a bad reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager  in  Pleasanton, CA
    Former Employee - National Account Manager in Pleasanton, CA

    I worked at ADT Security Services full-time for more than a year

    Pros

    The best part about working for ADT was the professional network of support that you would receive. They had stellar engineers who were able to accomplish many feats on various levels of security and able to think outside the box.

    Cons

    The most difficult part of working with ADT was something they had did in the past really pissed off a lot of potential clients. Therefore, it made it difficult to drum up new clients based upon their horrible past performance.

    Advice to ManagementAdvice

    I think every National Account representative should have at least a handful of accounts to work with so they can learn the internal workings of ADT processes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent company with many opportunities to excel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    The people, benefits, opportunity to make a difference

    Cons

    Has had a difficult year but things are going in the right direction

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Admin Processor/Material Handler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler  in  Springfield, VA
    Former Employee - Material Handler in Springfield, VA

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    Great company to work for. Great benefits and really good salaries. I am a former employee that had to move due to my husband's job. I tried to transfer but nothing was open. Would love to get back to working for this company

    Cons

    Communication could be better between departments, but that may also be office specific. Not a lot of positions open to transfer to. Had to move and leave after 17 1/2 years of employment and I am still trying to come back.

    Advice to ManagementAdvice

    Listen to the little people, Your Admin staff supports every department. Keep them happy and you will have a happy office.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Inbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound  in  Jacksonville, FL
    Current Employee - Inbound in Jacksonville, FL

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Helping customers in a fun environment

    Cons

    Haven't really been working there long enough to really say.

    Advice to ManagementAdvice

    Don't feel i've worked there long enough to really give any yet.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Solid introductory sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services full-time

    Pros

    Hard to make less than $45,00 if you make any effort. Can make up to $100,000 and more with a life dedicated to work. Most make between $60-80,000. Truly feel like you are helping some people.

    Cons

    Sales is often the last to know of changes...which works backwards being that we are the front line. Your commission is earned only after admin, technician, and install managers do their job correctly. If anyone is rude or makes an error, you can lose a chunk of change if the customer cancels through no fault of your own. Understood that your day starts at 7:30 and doesn't end until 8-9pm. Working on Saturdays and late night appointments and call nights can wear on a family. Security sales is a cutthroat industry

    Advice to ManagementAdvice

    Allow more flexibility to the sales individual. Not everyone works well with SalesForce being shoved down our throat 24/7

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    Great company to work for

    Cons

    Lay off too often and keep the wrong people to get the job done

    Advice to ManagementAdvice

    Keep the right people not who the VP's sleep with

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    "Sales very demanding with lackluster leads"

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA

    I worked at ADT Security Services full-time for less than a year

    Pros

    The benefits are decent and you can make this work if you like working in a high-stress environment or love cold-calling. Other departments seemed to be satisfied with their positions.

    Cons

    Management was intense and micro-managed the sales team. Felt very oppressive yet some people were motivated by that management style - just not me.

    Advice to ManagementAdvice

    Be more aware of your management's style and maybe, occasionally, take the temperature of the sales staff to see if there is a more positive way to create the desired results.

    No opinion of CEO
  9.  

    Have done everything, almost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    Somewhat good salary and good benefits

    Cons

    People with less skill and education will hold you back from getting promoted.

    Advice to ManagementAdvice

    Please consider education a real quality, especially if there has been time taken for more than one degree.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Account Representative ii

    Current Employee - Inbound Account Representative  in  Jacksonville, FL
    Current Employee - Inbound Account Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Benefits, paid time off, flexible schedule

    Cons

    Policies are inconsistent and always changing

  11.  

    Hard to make a living 100% commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SB Sales  in  Jacksonville, FL
    Current Employee - SB Sales in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    If you are not in outside sales, the benefits are great

    Cons

    Changes to oftern and it impacts the sales rep earnings, vacation time for a sales rep is $70 per day. Not worth going on vacation you get paid minimum wage or less.

    Recommends
    Neutral Outlook
    No opinion of CEO

ADT Security Services Photos

Worked for ADT Security Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.