ADT Security Services Reviews

Pros

As long as you are making quota, you are not micromanaged.

Cons

There may be a glass ceiling.

Advice to Senior Management

Higher upper level management from within.

Pros

The only positive thing I could say about this "job" is that you learn really fast how poor the sales skills are of your fellow associates. Decent benefit package. Good coffee

Cons

They hire anybody with a pulse and who's had ANY kind of sales training. Even that's questionable. The technical product training and "sales" training are almost non existent. You have to figure most of it our on your own or are suggested by management to get advice from your fellow sales reps, who are about as experienced as you. This is the typical "throw crap against the wall, some sticks, most dont" business. Their compensation package "claims" that you will make $50,000 your first 12 months IF you attain certain sales quotas. (The vast majority of the reps dont / wont make anywhere near that - assuming they stay on for 12 months)

Advice to Senior Management

Attn: VP of Sales.......... Your training process for new reps needs to be thrown out and reworked from the ground up. It's unfortunate that your Small Business Sales managers' are poor sales trainers. Also, having your sales managers daily micro-manage (from how many phone calls they make, how many businesses they visit, to emailing their peers with what they did the previous day, is ridiculous.

Pros

Good benefits and workplace is comfortable and has great amenities.

Cons

Lack of leadership in senior level management.

Pros

Good training latest tech for you to use best in class products

Cons

Long time to get reimbursed, no account protection, first year estimates of income are way off from what the managers say compared to what the current. Rep are making

Advice to Senior Management

Better HR, account protection,

Pros

To gain experience in the alarm installation business, build customer relations, take inventories, manage people, work with others or alone.

Cons

Seems like you need to play politics to move up but that is just a normal business process for most companies.

Advice to Senior Management

Offer better technology to the customers with cheaper video surveillance options. The service work on these systems could be beneficial.

Pros

I work for Corporate ADT in the Resi-Resale Dept. The bigger the city the more profit in your pocket. I have been with the company for going on 2 years now and being an hourly employee in the past then going 100% commission is a scary thing. The training pay is very pleasing and gets smaller the towards the end of training. What does remain on every weekly paycheck is the $86 car allowance; then you get reimbursed $70 monthly via check after faxing in receipts. You get paid 50% upon contractual signatures & 50% on install, unless you test the system yourself onsite, to which you receive a $50 on top of the full 100%; granted the paperwork is filled out properly and the job is not put "on-hold" for any reason. ADT Corporate doesn't go without its frustrations as do every job, I have been fortunate and am working with decent territories under a manger whom does NOT micro-manage. I can't express how delightful it is to come and go as you please regardless of how late or early. Just as long as your making numbers, logging calls and doing your job, it's a great place to work!

Cons

Now for the Cons - Chargebacks!!! - if a customer cancels service for and reason inside 6 months, half of the money you originally made is taken from you on your next check. Then there is the ancient DOS based platforms to navigate through, and yes there are multiple platforms that do not interface with each other. Our lovely billing dept has a tendency to loose monies into the abyss. Changing your password every month or so is a minor annoyance. Being stood up by customers when you have driven over an hour to meet them, in your own vehicle, on your own gas. Selling the $99 special you see on TV will net you cool $75 for your time,VS reactivating what they already have then making close to $200. Some authorized dealers, not all, can be very annoying, as they have a high turnover and tend to employ anything with a heartbeat.

Advice to Senior Management

Read the Cons.

Pros

The benefits salary and growth

Cons

24- hr not closed on holidays

Pros

Pay
Free time allows you to do other things
Benefits
Employee discounts

Cons

Alot of 'New' Ideas that go no where.
No growth opportunities.
Poor management communication

Advice to Senior Management

Dont work your sales force into the ground. Allow them to flow and handle their business without micromanaging them.

Pros

Able to gain professional experience. Gain managerial experience by managing installers and also coordinators. The daily grind helps to prioritize your day.

Cons

The constant tugging from different directions such as reports needed at a moments notice, technicians needing guidance on certain situations, and walking sales through difficult installs and help them sell to the best of their ability.

Advice to Senior Management

Continue to recognize employees that show great abilities. Continue to keep employees in the loop with upcoming changes. Offer more guidance with balancing family and work life.

Pros

The company seems to genuinely care about its customers and products (though often at the cost of caring for employees).

Cons

The Aurora location is still a "good old boys" club, meaning you need to work there for 10 years before anyone will consider you for management. Many of those who are in management appear to have worked there since high school, and their skills are often severely lacking - many managers are unprofessional and apallingly ignorant. Innovation in processes is resisted even when the present process is impractical and inefficient. There is little organization. The dealers in the dealer program are frequently hostile, and will verbally abuse the telephone reps on a regular basis. The level of respect from management and co-workers is generally low, the opportunities for advancement are few, and the pay is terrible.