ADT Security Services Reviews

Updated September 3, 2015
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
50 Ratings

Pros
  • Good benefits and vacation policy (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)

Cons
  • Some sales reps treat us more like secretaries than colleagues (in 42 reviews)

  • 100% commission pay with little to no leads (in 30 reviews)

More Pros and Cons

133 Employee Reviews

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  1. Value Employees with higher salaries

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 10 years)

    Pros

    Big company. Likes to hire from within. Great benefits such as tuition reimbursement. Different departments have different personalities. If you don't like yours then try transferring to a different area.

    Cons

    10% max raise for a promotion so individual contributors are not making anywhere close to the national average. I made $25,000/yr less than peers in competing companies in my market and across the country.

    Advice to Management

    Give raises to match market rates even if it seems like a lot of money to prevent attrition to the competition.


  2. Customers service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at ADT Security Services (More than 3 years)

    Pros

    Benefits and career advancement with management

    Cons

    Have flexible hours and weekend available

    Advice to Management

    Keep moral up


  3. Helpful (1)

    Great opportunity for person with the right attitude & skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Employees have unprecedented access to C-level and senior management on a daily basis and therefore an opportunity to shine and become an agent of excellence in their roles. Great benefits packages across the organization and pay is in-line with experience and expertise. Internal job movements are plenty and there's a high probability of working with very kind and friendly coworkers.

    Cons

    ADT is a 3-year young public company with the scale and structure of the 140 year old giant that it is. It comes with the challenges of a startup but needs persistence to make changes happen. High pressure jobs in sales, systems that need updating, uninspiring managers and a lack of investment in truly developing great (not good) leaders.

    Advice to Management

    Lead by example and be the positive change you wish to see - what you do has far greater impact than what you say. INSPIRE & TRANSFORM.


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  5. Small Business Sales Rep

    Former Employee - Small Business Sales Representative in Phoenix, AZ
    Former Employee - Small Business Sales Representative in Phoenix, AZ

    I worked at ADT Security Services (More than a year)

    Pros

    Reputable company, leader in the market, good benefit.

    Cons

    It has little chance for advancement.


  6. Rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business to Business Outside Sales in Boca Raton, FL
    Former Employee - Business to Business Outside Sales in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services (More than 8 years)

    Pros

    You get out what you put into it. Pros are benefits, fun and interesting co-workers, for the most part create your own schedule, brand name recognition in the industry, ipads, phone and gas money, lead database to work from, constructive criticism, training, bonus and recognition awards

    Cons

    sometimes micromanaging can get a bit hectic, and this is a very very competitive position so you may end up working weekends and nights more than it seems fair. Make sure you find a mentor when you get started..

    Advice to Management

    Find a way to constructively acknowledge "known issues" to the people who are working hard for this company on all levels. Sometimes it seems like the elephant in the room syndrome.


  7. Business to Business sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Business Sales Representative in Parma, OH
    Current Employee - Outside Business Sales Representative in Parma, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services (More than a year)

    Pros

    I work in the cleveland corporate offices. A lot of nice people. Very professional. Nice corporate setting Good Benefits. You are given all the toys to make it here.

    Cons

    Commission only .Business to business has a base for a reason

    Advice to Management

    Branch management is in tune with us. Outside of our office is where they try to control scheduling and it is more like a train wreck. Get rid of your current Billing dept. Just start over. Total train wreck


  8. Technical Support

    Former Employee - Technical Support in Jacksonville, FL
    Former Employee - Technical Support in Jacksonville, FL

    I worked at ADT Security Services (More than a year)

    Pros

    The Benefits for working with ADT

    Cons

    There wasn't any Career Growth


  9. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time

    Pros

    Traveling through different neighbourhood's and places all over Southern California. Spending time with the rest of the team in between. Helping people and families get protected by ADT free of charge.

    Cons

    Some people are not interested in being helped to be protected. The pay wasn't too great if you didn't help secure anyone that day. Had a bit of a pyramid scheme going.

    Advice to Management

    Have payed days whether a representative has secured a family that day or not because he/she has to walk all day for atleast 8 hours knocking door to door trying to help people.


  10. Sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Indianapolis, IN
    Current Employee - Residential Sales Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits car allowance access to great software to generate leads great pay for self generated leads and awesome contest and promotions

    Cons

    Lack of lead flow at times no base pay

    Advice to Management

    Offer base pay with commission


  11. Sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Broken Arrow, OK
    Current Employee - District Sales Manager in Broken Arrow, OK
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay when your hitting plan

    Cons

    To many chiefs not enough Indians

    Advice to Management

    Simplify things and let the manager and reps sell instead of doing secretary work .



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