ADT Security Services Reviews

Updated August 27, 2015
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930 Employee Reviews

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  1. Rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business to Business Outside Sales in Boca Raton, FL
    Former Employee - Business to Business Outside Sales in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services (More than 8 years)

    Pros

    You get out what you put into it. Pros are benefits, fun and interesting co-workers, for the most part create your own schedule, brand name recognition in the industry, ipads, phone and gas money, lead database to work from, constructive criticism, training, bonus and recognition awards

    Cons

    sometimes micromanaging can get a bit hectic, and this is a very very competitive position so you may end up working weekends and nights more than it seems fair. Make sure you find a mentor when you get started..

    Advice to Management

    Find a way to constructively acknowledge "known issues" to the people who are working hard for this company on all levels. Sometimes it seems like the elephant in the room syndrome.


  2. Adt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Great company to work for, would suggest

    Cons

    Don't have any cons about this great company

    Advice to Management

    Haven't gotten that far


  3. Pay Is Not Worth The Stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Pay is okay. The work gets easier the longer you stay.

    Cons

    No opportunity to grow. Not willing to work with your busy life style. Management will say one thing, yet do another and they aren't dependable. Assist lines have no knowledge on any issues you may need assistance with. Bomb threats. Must sign in to use the bathroom. Lack of communication between departments. Must stay on HR's case about FMLA confirmations and if you don't they'll blame you for the fact that they didn't do their job. Management makes plenty of rules, yet they themselves do not follow them. Quick to write you up for even breathing wrong (labeled under misconduct).

    Advice to Management

    Work on communication between yourselves and your employees. Stay updated on changes in the policy. Be reliable. When you make rules you should uphold them yourself as well.


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  5. Technical Support

    Former Employee - Technical Support in Jacksonville, FL
    Former Employee - Technical Support in Jacksonville, FL

    I worked at ADT Security Services (More than a year)

    Pros

    The Benefits for working with ADT

    Cons

    There wasn't any Career Growth


  6. Helpful (1)

    The Woes of ADT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Must of staffing is friendly and nice.

    Cons

    Those who are external get paid more than those tenured. The attrition is also very high. It seems very difficult to move up the ladder once you are a team lead.

    Advice to Management

    Need to start appreciating and taking care of the loyal employees instead of catering to those whom may come in of the street and have to be trained by a loyal employee for a higher pay.


  7. Helpful (3)

    Ok for a starting position in the work world but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aurora, CO
    Current Employee - Anonymous Employee in Aurora, CO
    Doesn't Recommend
    Negative Outlook

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    some average benefits offered and they do offer a fairly good amount of vacation time

    Cons

    poor management - favorites - low moral - ok for starting out in the working industry but if you have experience you can do much better. Keep looking. They make up the game plan as the go they have no stability in their business methods or practices.


  8. My Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Imaging Auditor in Aurora, CO
    Former Employee - Imaging Auditor in Aurora, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Nice work environment. The company treats with providing lunches/rewards for their employees.

    Cons

    The area it's in. The pay rates could be a little higher.


  9. job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good company with great benefits

    Cons

    Need to have more flexible pricing


  10. ADT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services (Less than a year)

    Pros

    Good money, 40 full hours

    Cons

    Late Nights,Numbers, Sitting down for 8 hours, cold Human Interaction, Little too no breaks, No work life balance,


  11. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time

    Pros

    Traveling through different neighbourhood's and places all over Southern California. Spending time with the rest of the team in between. Helping people and families get protected by ADT free of charge.

    Cons

    Some people are not interested in being helped to be protected. The pay wasn't too great if you didn't help secure anyone that day. Had a bit of a pyramid scheme going.

    Advice to Management

    Have payed days whether a representative has secured a family that day or not because he/she has to walk all day for atleast 8 hours knocking door to door trying to help people.



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