ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com
Work in HR? Unlock Free Profile

ADT Security Services Reviews

Updated September 18, 2014
Updated September 18, 2014
634 Reviews
2.4
634 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
222 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 53 reviews)

  • Used to be great benefits but nothing good to say anymore (in 34 reviews)


Cons
  • The big guys have found ways to keep cutting pay on the sales reps (in 34 reviews)

  • Commission pay - you're told salary plus, door to door knocking - you'll be told appointment only (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    the benefits were good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    benefits . and when the day was over

    Cons

    no work-life balance and care about family issues

    Advice to ManagementAdvice

    care about employees more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    ADT

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    The best job ever! ever

    Cons

    ADT is the greatest. ever

  3.  

    great benefits , job itself not so great

    Former Employee - Emergency Dispatch Operator  in  Rochester, NY
    Former Employee - Emergency Dispatch Operator in Rochester, NY

    I worked at ADT Security Services part-time for more than 8 years

    Pros

    benefits, good medical, dental etc. also at one time had good vacation policy but that was going down hill some what

    Cons

    not too much personal growth

    Advice to ManagementAdvice

    room for improvement

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    A known 'not so great' place to work and for a reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative  in  Dallas, TX
    Former Employee - Residential Sales Representative in Dallas, TX

    I worked at ADT Security Services full-time for more than a year

    Pros

    There's aome autonomy, as in driving all over town all day, every day.

    Cons

    Highly "non-progressive" and diversity is mention, but rarely abided by. At best.

    Advice to ManagementAdvice

    Hire diverse groups of employees and keep your prejudice and homophobia to yourself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Home health special services rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Health Special Services  in  Birmingham, AL
    Former Employee - Home Health Special Services in Birmingham, AL

    I worked at ADT Security Services full-time for more than a year

    Pros

    Benefits are decent and you only have to wait 30 days before they become active. They will match 100% of your 401k up to 5%.

    You have the ability to create your own schedule but if you don't work then you don't make any money.

    The bonuses used to be decent but now they have made it impossible to reach even the first benchmark.

    Cons

    It is clear that they are trying to push everyone in this role out the door. They used to pride themselves in having reps that would personally meet with customers. Now they rather do everything from the call center and cut out the hard working field reps.

    Compensation was a joke. You barely get paid any money to cover gas and you have to wait 60 days to get paid for it as well. It's a constant battle to try to get paid for what you busted your butt for.

    You wake up everyday unemployed. They track and micromanage the dickens out of you. They track you via the iPad they provide. They treat you as if you were an salaried employee even though you are 100% commission.

    Advice to ManagementAdvice

    Change the mindset to what can YOU do for the ones in the field instead of what are your employees doing for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Lean Six Sigma Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Six Sigma Intern  in  Dallas, TX
    Former Employee - Six Sigma Intern in Dallas, TX

    I worked at ADT Security Services as an intern for less than a year

    Pros

    Fast growing and proactive company

    Cons

    Very intense competetion from cable companies

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Administrative clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ADT-Sales Representative  in  Memphis, TN
    Former Employee - ADT-Sales Representative in Memphis, TN

    I worked at ADT Security Services as a contractor for less than a year

    Pros

    a great environment to work in family oriented environment the willingness of 39 to embrace new employees were wonderful.

    Cons

    there are limited for time position but multiple contract and temporary position.

    Advice to ManagementAdvice

    continue to market and sell so that you may expand the organization to offer more full time position.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Jacksonville, FL
    Current Employee - Tech Support in Jacksonville, FL

    I have been working at ADT Security Services full-time for more than a year

    Pros

    The pay and benifits are not bad. The PTO time accrues quickly. You can work a lot of overtime if you choose to.

    Cons

    It is hard to move up unless you are a member of the clique no matter how good your stats are. They are very strict about schedule adherence. If you have to use the bathroom or have an emergency you are out of luck until break time

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Wonderful corporate support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Gainesville, FL
    Former Employee - Small Business Sales Representative in Gainesville, FL

    I worked at ADT Security Services full-time for less than a year

    Pros

    great corporate support, great national training program, 4 weeks training salary, office space w/phone and computers to cold call and follow up on leads. Some leads supplied by local office

    Cons

    13 counties to cover at my local office was too large an area in Gainsville, Fl. Mentoring was not very good. Seasoned reps seemed to resent new reps. When I went to national training I found that most trainees from other areas was getting a lot more help locally than I was.

    Advice to ManagementAdvice

    Find a better way to communicate directly with trainees to find out what challenges are being faced help them to overcome them. Mentoring program needs the most attention.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Homes Sales Representative  in  Melville, NY
    Current Employee - Custom Homes Sales Representative in Melville, NY

    I have been working at ADT Security Services full-time for less than a year

    Pros

    FLEXIBILITY training is good.Also constant communication

    Cons

    PRICING gas mileage not compensating. base salary is too low and short

Worked for ADT Security Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.