ADT Security Services Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Residential and Small Businesses Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales Representative in Atlanta, GA
    Current Employee - Small Business Sales Representative in Atlanta, GA

    I have been working at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits and flexible schedule

    Cons

    No company leads as promised. You are your own marketing person and you have to generate 1 self generated appointment daily. Management is not great at all levels and their prices double competitor's for same system. ADT has too much overhead nationally and that's why they are charging more for same security systems.

  2. Not a bad place to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Detroit, MI
    Former Employee - Residential Sales Representative in Detroit, MI

    I worked at ADT Security Services

    No opinion of CEO
    No opinion of CEO

    Pros

    Macro-managed, but results oriented especially on self generating business. Big enough brand name that they provided some decent leads. Can sell with no credit checks.

    Cons

    In Detroit, spent a lot of time on the ghetto. On a personal note, difficult to separate personal time from business time, because sales could happen at any time of the day/night or weekend

    Advice to Management

    Your products are not so special, relative to the marketplace. Maybe lower the prices

  3. Paid Professional Lair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    pay isnt horrible, benefits are great, lots of pto offered, did special events like spirit week

    Cons

    hard to get time off for PTO, dont care for well being of employee all measured on a matrix youre just a number there

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  5. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service in Dallas, TX
    Former Employee - Service in Dallas, TX

    I worked at ADT Security Services full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I liked working there because it was a good place to work and people were nice and friendly

    Cons

    Seemed to be a corporate giant that was more and the expansion than the quality of service.

    Advice to Management

    Don't have any advice here just getting my 20 word minimum in yep that's about it

  6. This company has great benefits!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resale Representative in Atlanta, GA
    Former Employee - Residential Resale Representative in Atlanta, GA

    I worked at ADT Security Services full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits and Reimbursement for Sales Representatives

    Cons

    Appointments and Cancellations and Chargebacks

    Advice to Management

    Make managers more field active and less process driven

  7. Small Business Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales Representative in Kansas City, MO
    Current Employee - Small Business Sales Representative in Kansas City, MO

    I have been working at ADT Security Services

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of Product knowledge available

    Cons

    Very little upper mgmt support

    Advice to Management

    Get it together

  8. Helpful (3)

    Good experience, Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Employees are great to work with

    Cons

    Pay, and system does not benefit employees. Overcharge for customer service. They don't promote from within. Sales reps are supposed to work "40 hour" weeks, six days a week, 14 hour days

    Advice to Management

    Competition is eating our lunch

  9. Helpful (2)

    I became an IT employee of ADT through an acquisition and then I stayed with ADT wwwwaaaayyyyy too long!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are good and the pay isn't bad for IT folks.

    Cons

    Management. They have no idea how to manage people and ADT is awesome at demoralizing its employees.

    Advice to Management

    Quit now so you can be replaced with management who actually know how to lead and motivate their people.

  10. National Sales Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Affinity
    Current Employee - Affinity

    I have been working at ADT Security Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pay and time off are good

    Cons

    The right hand doesn't know what the left is doing

  11. Helpful (1)

    Call Centers are always interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Jacksonville, FL
    Former Employee - Residential Sales Representative in Jacksonville, FL

    I worked at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Awesome team leaders family oriented

    Cons

    High turnover rate, a lot of cattiness.

    Advice to Management

    Don't get involved in gossip

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