ADT Security Services

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ADT Security Services Reviews

Updated September 18, 2014
Updated September 18, 2014
634 Reviews
2.4
634 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
222 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 53 reviews)

  • Used to be great benefits but nothing good to say anymore (in 34 reviews)


Cons
  • The big guys have found ways to keep cutting pay on the sales reps (in 34 reviews)

  • Commission pay - you're told salary plus, door to door knocking - you'll be told appointment only (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful corporate support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Gainesville, FL
    Former Employee - Small Business Sales Representative in Gainesville, FL

    I worked at ADT Security Services full-time for less than a year

    Pros

    great corporate support, great national training program, 4 weeks training salary, office space w/phone and computers to cold call and follow up on leads. Some leads supplied by local office

    Cons

    13 counties to cover at my local office was too large an area in Gainsville, Fl. Mentoring was not very good. Seasoned reps seemed to resent new reps. When I went to national training I found that most trainees from other areas was getting a lot more help locally than I was.

    Advice to ManagementAdvice

    Find a better way to communicate directly with trainees to find out what challenges are being faced help them to overcome them. Mentoring program needs the most attention.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good company with big monetary upside possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative  in  Saint Louis, MO
    Former Employee - Residential Sales Representative in Saint Louis, MO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Good money, management always there for you whether you want them to be or not

    Cons

    6 day work week, long nights sometimes (but that goes with in-home sales), being held accountable for customers no-showing for appointments, being taken out of Telemar and not getting appointments even though your self generated sales are higher than office average, lots of competition from dealers that "give away" systems

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    DANGER< PELIGRO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doesnt Matter  in  Jacksonville, FL
    Former Employee - Doesnt Matter in Jacksonville, FL

    I worked at ADT Security Services full-time for more than a year

    Pros

    its a job until they drain you of your dignity

    Cons

    i worked here for a couple years and it was a living hell! the turn over rate is crazy and they are posted in the huffington post as one of the top 10 worst places to work for. the management is a bunch of sales tactic using dumbasses anytime you have a problem with a paycheck. they constantly work you to the bone and make you do things out side of your position with zero recognition for hard work. they watch you like a hawk and critique everything you do threatening your job and welfare no matter how hard you work. you would think that a company that has been around for 140 years they would be a little more organized than a dark room full of blind and deaf donkies going the wrong way up a buttered up slide. give it some time before you sell your soul to this company.

    Advice to ManagementAdvice

    finish your G>E>D

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Corpus Christi, TX
    Former Employee - Small Business Sales Representative in Corpus Christi, TX

    I worked at ADT Security Services full-time for less than a year

    Pros

    The people were pleasant and respectful.

    Cons

    The technology available to their customers is not available to the employees. No formal product orientation available for newly hired sales people. There is no sense of urgency to get sales people productive which is odd in a commissioned sales environment. Vehicle reimbursement is drastically below national average. Sales people are expected to subsidize between $300-$600 per month for that program.

    Advice to ManagementAdvice

    Develop a formal training program for product orientation. Make sure your new managers have sensitivity training and have received instructions regarding the training of training new hires. Revamp your vehicle allowance program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Homes Sales Representative  in  Melville, NY
    Current Employee - Custom Homes Sales Representative in Melville, NY

    I have been working at ADT Security Services full-time for less than a year

    Pros

    FLEXIBILITY training is good.Also constant communication

    Cons

    PRICING gas mileage not compensating. base salary is too low and short

  7.  

    Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Emergency Dispatch Operator  in  Irving, TX
    Former Employee - Emergency Dispatch Operator in Irving, TX

    I worked at ADT Security Services full-time for less than a year

    Pros

    Shift differential payments, comprehensive training, weekly pay periods, on site meals.

    Cons

    Rigid work schedules, close work spaces.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A job where I thought I was in control of how much money I could make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative  in  Valparaiso, IN
    Former Employee - Small Business Sales Representative in Valparaiso, IN

    I worked at ADT Security Services full-time for less than a year

    Pros

    No set hours, decent commission wages, only work one Saturday a month

    Cons

    Your finding yourself becoming responsible over logistics you have no control over. Technicians are never on the set times they are supposed to be on. Customers get pissed at you for things you aren't in charge of.

    Advice to ManagementAdvice

    Actually go out with your new members and guide them along the way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Circling the bowl?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    100% commission sales reps so they are ALWAYS hiring!

    Cons

    Just about every decision introduced has made the situation worse. Centralizing all activities has lead to more time wasted, fewer jobs installed, more frustration, more time chasing your tail, sales reps only getting paid when the job closes, techs quitting due to over scheduling and overbearing bosses. But hey, it cut costs so Wall St likes it. Billing is terrible!

    Advice to ManagementAdvice

    If you want an experienced sales force that may stick around more than 3 months then implement a salary and stop the insanity of Pay On Close. Give the local office control over the installations again. This is not American Airliines, stop overbooking the techs days! Leaving customers twisting in the wind is not what a (self proclaimed) 'customer obsessed' company does.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time for less than a year

    Pros

    none none none none none

    Cons

    doesn't value employees high trunover

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    No opinion of CEO
  11.  

    Great experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Great opportunity. Support for your success

    Cons

    I don't like how long it takes for changes to occur

    Recommends
    Positive Outlook
    Approves of CEO

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