ADT Security Services Reviews

Updated July 28, 2015
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879 Employee Reviews

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  1. Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent Representative in Arlington, TX
    Current Employee - Sales Agent Representative in Arlington, TX

    I have been working at ADT Security Services (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, adequate accessories given, good benefits

    Cons

    Management, need to overhaul the entire commission system, communicate better with employees


  2. Alarm Installation Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alarm Installation Technician in Sacramento, CA
    Former Employee - Alarm Installation Technician in Sacramento, CA

    I worked at ADT Security Services (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Autonomy, ability to earn as much as you like

    Cons

    Field support in remote locations was less than adequate


  3. An okay place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Profitable company that allows flexibility to its managers to manage

    Cons

    Overwhelmed IT group that is using antiquated system to manage the business.


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  5. Like my Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great opportunities, competitive pay, enjoyable atmosphere, outside sales so out on the road, benefits.

    Cons

    Commission based only, outside sales so out on the road.


  6. Helpful (1)

    Lack of organization and low salary

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Some flexibility with working hours and catered events

    Cons

    Very low pay to deal with angry customers; lack of communication and organization with sales reps leave the CSRs without the tools they need to assist customers.

    Advice to Management

    Invest in customer service. Pay the reps well, make sure they have all the tools they need. A company without excellent customer service will ultimately fail


  7. n/a

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Data Entry/Processor I in Grand Prairie, TX
    Current Employee - Data Entry/Processor I in Grand Prairie, TX

    I have been working at ADT Security Services (Less than a year)

    Pros

    don't know any other than there are some good people that work there

    Cons

    could not move around while working not flexible with hours


  8. High volume residential installer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Volume Residential Installer in Kansas City, MO
    Current Employee - High Volume Residential Installer in Kansas City, MO

    I have been working at ADT Security Services full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great at pay for honest hard work

    Cons

    Can be very long hours at times. But not all the time.


  9. ADT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Working for ADT was for the most part a very positive experience. The benefit package was really pretty good and on the job training was provided.

    Cons

    The management seemed to turn over fairly often including the sales managers and technician staff. That's unfortunate if you've built up a good team relationship with a particular manager.

    Advice to Management

    All in all I must say that the working experience at ADT was positive and productive. I would suggest though that staff turnover be kept to a minimum whether that be by incentives or other ways.


  10. Helpful (3)

    Unrealistic expectations and demands

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Fresno, CA
    Former Employee - Residential Sales Representative in Fresno, CA

    I worked at ADT Security Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Camaraderie amongst team members -Traveling to a new place every day -Something new every day -Potential to make good $$$

    Cons

    -Micromanagement to the extreme -Quotas to meet are unrealistic since they changed philosophy -A lot of door knocking and cold calling -Commission only structure, where most of the big $$$ comes from unit kickers -Way too much competition, especially internally -Dealer program & phone sales -Upper management has very little regard for you as a person. You're just a number on the screen -Super high turnover rate

    Advice to Management

    The system you have in place is broken, and it won't improve until someone from upper management realizes what they've done. Too many conference calls for managers. Allow the local managers to use their own management style instead of forcing something on them. Also, give the field reps the same promotions, discounts, and freedom to close deals. It's not a level playing field between field reps, phone sales, and the dealer program


  11. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Benefits are very good for family

    Cons

    Unorganized local management teams undermine moral

    Advice to Management

    Hire better front line mgmt



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