ADT Security Services

www.jobsatadt.com

ADT Security Services Reviews

Updated January 31, 2015
Updated January 31, 2015
709 Reviews
2.4
709 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
252 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sacramento, CA
    Former Employee - Sales Associate in Sacramento, CA

    I worked at ADT Security Services part-time (less than a year)

    Pros

    Easy company to get hired

    Cons

    Poor pay and poor management

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    area sales mngmt excellent everything above not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adt Security Sales in Tempe, AZ
    Former Employee - Adt Security Sales in Tempe, AZ

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    100% comm. harder you work, the more you make

    Cons

    too many bean counter in charge

    Advice to ManagementAdvice

    pay comm in a more timely manner

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    If you can sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resale Representative in Memphis, TN
    Former Employee - Residential Resale Representative in Memphis, TN

    I worked at ADT Security Services

    Pros

    The name of the game is being able to set a lot of QUALITY appointments. Then it comes to just being able to sell.

    Cons

    Pressure to hit quota, being micromanaged.

    Advice to ManagementAdvice

    Stop the pressure and approach the sales team as a mentor, not a drill instructor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Edo Operator in Irving, TX
    Current Employee - Edo Operator in Irving, TX

    I have been working at ADT Security Services

    Pros

    Easy job simple anyone can do it

    Cons

    No real advancement very repetitious

    Advice to ManagementAdvice

    Micromanage a lot could trust employees more

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Entry Level opportunity for call center work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Good medical benefits. Good starting job.

    Cons

    Tied to your desk. No autonomy.

  7. 1 person found this helpful  

    Unfortunately....a good thing gone bad....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative in Gaithersburg, MD
    Current Employee - Residential Sales Representative in Gaithersburg, MD

    I have been working at ADT Security Services

    Pros

    Yes. It's a big wonderful company, with good benefits, an average compensation plan. And that's where it all ends.

    Cons

    The sales model is old, raggedy and treacherous. They thrive on dysfunction and change. In this case, change isn't necessarily good. The market for their product and services are changing daily.
    Cable, home automation and the inevitable smart home despite builder relationships is going to hurt them. It's rated one of the worst company's to work for...for a reason.

    Advice to ManagementAdvice

    As a ADT sales representative you don't have a life. It's all based off self generating leads and reoccurring monthly payment or the contractual agreement. Sell it. Sell it to a technology based investor, who understands the new economy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Scheduler with ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    There are none to report

    Cons

    I was "assigned" to ADT through an agency which I will NEVER work with again. The agency told me I would be trained by my supervisor for the first week. On the first day, I showed up 15 minutes early to work. My supervisor came in 30 minutes late. He spent all of 5 minutes with me and then handed me off to another TEMP employee to be "trained" by her. It is not the temp's job to train anyone. I had 2 days of so-called "training" and was put on the floor by myself. Then my supervisor got pissy because I was at his desk every 10 minutes asking questions because I didn't get the training I needed to be able to do the job WITHOUT asking questions every 10 minutes!
    Then, I was given a list of ADT extensions. The list was an entire page long and had about 50 different extension numbers on it. I had no idea what these extensions and their cryptic abbreviated names meant, nor was I told. I soon came to realize, after helping several customers with more than just scheduling needs, that it didn't matter what these extensions were for. No one at any extension had any idea what I did in scheduling, I had no idea what they did in their departments, and no one was going to help me with anything---which means they weren't going to help the customer either.
    ADT will not give any employee 2 days off in a row, at least not in the call center I worked at. I had Sundays and Tuesdays off. WTH?! Also, they decided it would be a great idea for scheduling to be open on Thanksgiving AND Christmas days. Who the hell needs a scheduler on Thanksgiving and Christmas?? Of course, the automatic dialer began calling people on Christmas day at about 0800. And it called people BACK to BACK. THIS WAS A HUGE MISTAKE, and the people who got to hear about it were the schedulers who had to take the calls. When we questioned our supervisor, she gave a blank, Stepford Wife stare and said, "We have to trust the decision of our managers." Why do I hear the theme from the Twilight Zone playing?!
    Bottom line: If you just HAVE TO work in a call center, find somewhere--ANYWHERE--else to be. This company is dreck.

    Advice to ManagementAdvice

    Call in an air strike and start all over--or just get over yourselves and your insatiable greed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great love the company just don't care how they change the way they pay us now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services

    Pros

    Giving the consumer a great product and a piece of mind for their home

    Cons

    Install are a big challenge. If the install doesn't happen for whatever the reason the I have to wait to get paid

    Advice to ManagementAdvice

    change the way they pay pay us include a base salary if we are going to be based on 100% close

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Working for this employer should be your last resort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resale Representative in Columbia, MD
    Former Employee - Residential Resale Representative in Columbia, MD

    I worked at ADT Security Services

    Pros

    The I pad was a nice touch.

    Cons

    If you can tolerate unequal distribution of leads then this is the job for you. If you can tolerate total lack of leadership this is the Job for you. If you have the ability to be lead blindly and not question anything then this is your dream job. Run don't walk away from this company. If you can have the benefits that you signed on for and can watch them get taken away one by one from you then this is your dream Job. Good Luck

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    I enjoyed working for ADT in the beginning but overtime it became apparent they didn't care about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Birmingham, AL
    Former Employee - Residential Sales Representative in Birmingham, AL

    I worked at ADT Security Services

    Pros

    You are in control of how much money you make and the product you are selling is needed and wanted.

    Cons

    Management doesn't have a clue. Billing is very messed up. Customers are not the primary focus. Lack of qualified trainers in the local offices. Promoted based on who you know not what you know. That's the main reason so many reps fail within the organization. They don't have managers that are qualified for the position or that even care to be.

    Advice to ManagementAdvice

    Appreciate the Salesforce and make customer service a #1 priority. It's far from that now regardless of what upper management would like to believe. Without a sales team there would be no need for any management positions. Hire qualified managers that have the ability to train reps and show reps how to become successful not just talk to them about it. Managers within a sales organization need to be able to lead by example not from behind a desk. Talk may sound good but it won't get results and right now ADT has a lot of managers that have no idea what it takes to be a successful rep. The other thing would be get billing under control and stop trying to hide how messed up it really it is. A lot of good customers are lost every year because of billing and because of a shortage of people that actually care about doing their jobs the right way.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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