ADT Security Services

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  www.jobsatadt.com

ADT Security Services Reviews

Updated October 23, 2014
Updated October 23, 2014
656 Reviews
2.4
656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
232 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 55 reviews)

  • Used to be great benefits but nothing good to say anymore (in 37 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales in business and residential market commission base pay only gets old, a lot of driving & miles on car.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Montgomery, AL
    Former Employee - Sales in Montgomery, AL

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    meet new people In public, company offers monthly promotions to promote sales, great benefits, 13 cent per mile reimbursement, 70.00 monthly cell phone allowance

    Cons

    no pay until job is installed, not enough compensation per sale, can't discuss beliefs to others

    Advice to ManagementAdvice

    Help sales reps jobs get installed as soon as possible, don't just watch how many sales are sold all day.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good people, Bad Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Existing Customer Representative
    Current Employee - Existing Customer Representative

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    The flexible schedule is great. If you are looking for a 9-5 job this isn't it. You have to meet on your customers schedule, not yours.

    Cons

    Pay on close is trash. I sell a big job and it can't go in for a week and then it takes multiple days for the techs to install it. So the whole process of receiving my commission takes 3 weeks to a month. Poor management. I wouldn't recommended this job to anyone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Home health special services rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Health Special Services in Birmingham, AL
    Former Employee - Home Health Special Services in Birmingham, AL

    I worked at ADT Security Services full-time (more than an year)

    Pros

    Benefits are decent and you only have to wait 30 days before they become active. They will match 100% of your 401k up to 5%.

    You have the ability to create your own schedule but if you don't work then you don't make any money.

    The bonuses used to be decent but now they have made it impossible to reach even the first benchmark.

    Cons

    It is clear that they are trying to push everyone in this role out the door. They used to pride themselves in having reps that would personally meet with customers. Now they rather do everything from the call center and cut out the hard working field reps.

    Compensation was a joke. You barely get paid any money to cover gas and you have to wait 60 days to get paid for it as well. It's a constant battle to try to get paid for what you busted your butt for.

    You wake up everyday unemployed. They track and micromanage the dickens out of you. They track you via the iPad they provide. They treat you as if you were an salaried employee even though you are 100% commission.

    Advice to ManagementAdvice

    Change the mindset to what can YOU do for the ones in the field instead of what are your employees doing for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A known 'not so great' place to work and for a reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Dallas, TX
    Former Employee - Residential Sales Representative in Dallas, TX

    I worked at ADT Security Services full-time (more than an year)

    Pros

    There's aome autonomy, as in driving all over town all day, every day.

    Cons

    Highly "non-progressive" and diversity is mention, but rarely abided by. At best.

    Advice to ManagementAdvice

    Hire diverse groups of employees and keep your prejudice and homophobia to yourself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    great benefits , job itself not so great

    Former Employee - Emergency Dispatch Operator in Rochester, NY
    Former Employee - Emergency Dispatch Operator in Rochester, NY

    I worked at ADT Security Services part-time (more than 8 years)

    Pros

    benefits, good medical, dental etc. also at one time had good vacation policy but that was going down hill some what

    Cons

    not too much personal growth

    Advice to ManagementAdvice

    room for improvement

    No opinion of CEO
  7.  

    Lean Six Sigma Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Six Sigma Intern in Dallas, TX
    Former Employee - Six Sigma Intern in Dallas, TX

    I worked at ADT Security Services as an intern (less than an year)

    Pros

    Fast growing and proactive company

    Cons

    Very intense competetion from cable companies

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Administrative clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ADT-Sales Representative in Memphis, TN
    Former Employee - ADT-Sales Representative in Memphis, TN

    I worked at ADT Security Services as a contractor (less than an year)

    Pros

    a great environment to work in family oriented environment the willingness of 39 to embrace new employees were wonderful.

    Cons

    there are limited for time position but multiple contract and temporary position.

    Advice to ManagementAdvice

    continue to market and sell so that you may expand the organization to offer more full time position.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Jacksonville, FL
    Current Employee - Tech Support in Jacksonville, FL

    I have been working at ADT Security Services full-time (more than an year)

    Pros

    The pay and benifits are not bad. The PTO time accrues quickly. You can work a lot of overtime if you choose to.

    Cons

    It is hard to move up unless you are a member of the clique no matter how good your stats are. They are very strict about schedule adherence. If you have to use the bathroom or have an emergency you are out of luck until break time

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good takeover target - middle mgmt will be eliminated, (like Brinks;) then maybe they can stop losing market share!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adt Security Sales in Atlanta, GA
    Current Employee - Adt Security Sales in Atlanta, GA

    I have been working at ADT Security Services full-time (more than 3 years)

    Pros

    Opportunity to help people stay safe, although you can buy monitoring for $15/mo if you look around.
    And it will be exactly the same level of "safety" you get with ADT, since response times depend upon the police, no matter what the salesman tells you!

    Cons

    The company charges 300-600 for cameras, and they're not even wireless or motion activated!
    You can buy 8 wireless cameras on ebay for under 200. Free software online allows you to capture MOTION ACTIVATED video but the company doesn't even know this.
    It's been out there for at least 5 years, but ADT continues to price itself out of the market.

    When a client buys the PULSE system, they also are forced to pay about 30-70 more PER MONTH for the monitoring, although of course nobody is viewing what you see on your cameras. (EXCEPT HACKERS!)
    AND GUESS WHAT - UNLESS YOU ASK THEM TO ADD IT TO THE CONTRACT, YOU DON"T EVEN OWN YOUR OWN EQUIPMENT YOU JUST PAID THOUSANDS FOR! Adt says all equipment belongs to them!
    (Yes, it IS possible for hackers to hack in and see anything your cameras see, but this is rarely disclosed.)

    One of these days it will be revealed that adt authorized dealers have installed smoke detectors without connecting them to the monitoring station. They do this because the smoke detector is part of the basic package, but the lowest monthly fee is 29.95, or 34.95 with smoke/fire added. To keep the rate low they do this but now the client has NO SMOKE / FIRE MONITORING, and they don't even know it.

    In some areas, I found 25% who had smoke detectors but only burglary on their monitoring agreement. (SMOKE/FIRE WAS NOT INCLUDED!!! - CAN YOU BELIEVE THAT?????) So, I told the legal dept about this.
    But what did they do about it? NOTHING. Clearly they are waiting for a death / lawsuit.
    That is why I left. Because I knew they didn't really care about their clients at all. It's all about the money.

    People are killed in accidents trying to get to appointments on time and you never hear about that either. Or while trying to call in a sale, which can take up to 1 hour, since their telephone operators are incompetent too!

    Advice to ManagementAdvice

    Sell your stock and quit before you're eliminated. Current mindset is responsible for the downward spiral, so it's a TEAR DOWN / REBUILD!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    DANGER< PELIGRO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doesnt Matter in Jacksonville, FL
    Former Employee - Doesnt Matter in Jacksonville, FL

    I worked at ADT Security Services full-time (more than an year)

    Pros

    its a job until they drain you of your dignity

    Cons

    i worked here for a couple years and it was a living hell! the turn over rate is crazy and they are posted in the huffington post as one of the top 10 worst places to work for. the management is a bunch of sales tactic using dumbasses anytime you have a problem with a paycheck. they constantly work you to the bone and make you do things out side of your position with zero recognition for hard work. they watch you like a hawk and critique everything you do threatening your job and welfare no matter how hard you work. you would think that a company that has been around for 140 years they would be a little more organized than a dark room full of blind and deaf donkies going the wrong way up a buttered up slide. give it some time before you sell your soul to this company.

    Advice to ManagementAdvice

    finish your G>E>D

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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