ADT Security Services

www.jobsatadt.com

ADT Security Services Reviews

Updated January 26, 2015
Updated January 26, 2015
705 Reviews
2.4
705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
251 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    ADT Custom not very custom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custom Homes Sales Representative
    Current Employee - Custom Homes Sales Representative

    I have been working at ADT Security Services full-time

    Pros

    Visit custom home market most of the time. Pay on performance is the concept. Company leads provided but not as many as they promise.

    Cons

    Most of appointments are not custom, and some of the appointments do not know you were scheduled to visit the home. No support from management.
    Commission statements are very confusing and some sales you have to do additional paperwork and emails to get paid. Installers can change your design and decrease your commission and raise installers commission. Yes that right installers have business cards and sell.

    Advice to ManagementAdvice

    Let sales people sell and let installers install. Hold others at the company to the same standard you hold sales reps. Don't make sales reps do job of company to figure out what they should be payed on a job and then make them do the admin paperwork to process job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Nonsense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services full-time (more than 3 years)

    Pros

    Discount security
    Brand recognition
    Mobility
    Most customers are great

    Cons

    Questionable mgt practices
    Horrible vacation compensation

    Advice to ManagementAdvice

    Skip levels

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Small business sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    Freedom for schedule. Outside of company appointments you make your own schedule.

    Cons

    Pay system needs to seriously be looked at.

    Advice to ManagementAdvice

    Fix the pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Adt sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Virginia Beach, VA
    Former Employee - Sales Representative in Virginia Beach, VA

    I worked at ADT Security Services

    Pros

    Use company van .can use phone whenever. Friendly co workers. Get benifits in 90days

    Cons

    If you dont make a sale you dont get paid!!! Walking around ALONE all hours of the day.sometimes your not near any businesses so you cant eat or use bathroom. Must wait for manager to come pick you back up.NO BASE SALARY!!!workinh full time with no time to do other duties in life..school,doctor ,appts etc

    Advice to ManagementAdvice

    Mangers are nice but they make all the money which isnt fair

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Great organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Boca Raton, FL
    Current Employee - Executive Assistant in Boca Raton, FL

    I have been working at ADT Security Services full-time (more than a year)

    Pros

    We have our own Gym, restaurant with discounted foods for ADT employees, our own Medi-clinic, beauty salon, Chiropractor, and IT support Shop...and Starbucks in our lobby! Coffee is complimentary on all floors (not Starbucks)

    Cons

    Some of the systems and processes need improvement. Not always user friendy effective efficient systems. On Boarding Process also needs improvement. there is no "go to" person with questions on systems and processes...you are basically on your own to find out unless someone is there to show you the ropes

    Advice to ManagementAdvice

    no thank you. I am still employed here.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Excellent job for coasters and order takers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at ADT Security Services as a contractor (less than a year)

    Pros

    In-house amenities galore: on-site Starbucks, salon, doctor, full gym with classes, chiropractor, spa services, covered garaged parking, free popcorn Thursday, free coffee stations, in-house cafeteria with a variety of foods & chefs, farmer's market on Fridays, building is open 24-hours, 24-hr in-house security, oncall IT dept and more. If you're full time PTO is above average. Office is business casual. There is work life balance because there is very little work for most roles.

    Cons

    About 40% of the work staff are contractors. Many have been contractors for months to years. There are too many bodies for too little work which leads to constant power struggles and ambiguity in roles. People walk around aimlessly chatting it up without a clue and schedule spa and workout times during work. If you like to coast and do a lot of nothing well this is the place for you. Data warehousing is inexistent and most decisions are based on gut feeling, personal opinion or a group compromise that fails to meet any objectives. Tons of third party vendors even for items that could be done in-house. So much money is thrown away due to inefficiencies. Projects and promotions are a fire-drill to launch or constantly getting deprioritized for the newest flavor of the month. You move up by brown nosing to the extent that only Hollywood movies can replicate.

    Advice to ManagementAdvice

    Identify role and a 6-month needs assessments before opening jobs. Invest in full-time employees that will truly care for your product and take ownership over their jobs. Cable companies have a hard time competing now only because they are still building their foundation of trust in the security sector. My advice is don't loose the 10-mile lead you have in this marathon. The cable companies are masters in the digital world and are slowly strengthening their customer service and loyalty. Don't loose sight of the lead you have now or you may loose your market leader status in the next 5 years.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company that provides a valuable service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Benefits are very good people are professional training is ongoing opportunity for advancement some leads provided excellent products local office to give support

    Cons

    Low salary going to use more and more call center business to take care of sales quotas are sometimes difficult to reach which affects your pay

    Advice to ManagementAdvice

    Continue listening to customers and employees

  9. 2 people found this helpful  

    Management is making people be accountable, keep if the good work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services (more than a year)

    Pros

    The office culture is becoming more professional. The security industry is constantly changing. There is a lot to learn based on the new products.

    Cons

    Limit growth potential outside of a salesperson. Sales people can make more $$$$ if they sell more.... Some of the employees need to improve on office etiquette.

    Advice to ManagementAdvice

    The training of sales people should be more intensive. They should really have an understanding of all the products they are selling.

  10. 1 person found this helpful  

    Working at ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time (more than 8 years)

    Pros

    ADT is focused on public safety which adds a nice purpose to work. People are dedicated, interested, and work well with local law enforcement and fire departments.

    Cons

    There is not much room for advancement at either the operation level or management level. Pay is okay and benefits are fine, but nothing is outstanding. There seems to be a lot of training/not sure the skills are very transferrable.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Typical call center, dealing with frustrated customers and long hold times.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Pros

    Decent starting pay with little to no experience required. Easy to learn and opportunities for advancement. Paid training, good benefits.

    Cons

    Customer service is not the greatest. Focus on numbers rather than actually taking the time and care for each customer.

    Advice to ManagementAdvice

    Listen to the people that actually field the calls from the customers and don't just focus on sales and expanding. Take care of the internal customers as well as the external customers.

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