ADT Security Services

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  www.jobsatadt.com

ADT Security Services Reviews

Updated November 23, 2014
Updated November 23, 2014
664 Reviews
2.5
664 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
229 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 56 reviews)

  • Used to be great benefits but nothing good to say anymore (in 37 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 41 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The most miserable professional experience of my life !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resales in Crestview, FL
    Former Employee - Residential Resales in Crestview, FL

    I worked at ADT Security Services full-time (less than an year)

    Pros

    If you enjoy wild goose chases, then ADT is the company for you ! If lead self-generation is the way you'd like to spend your time, and if antiquated methods are attractive, then join ADT. They'll take most anyone that their marketing department doesn't have to do any work for.

    Cons

    The average ADT residential Sales Rep. spends about 20 hrs. of a 40 hr. week driving. Add to that trips to an office 45 minutes away from home , and only about 10 hours a week are left for actually selling. And THEN comes the paperwork, still done by hand, and phoned into a central operator. Too much wasted time for way too little money.

    Advice to ManagementAdvice

    Bring your Sales Process into the 21rst. century.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Bad Installation Leadership in San Antonio "installation managers" never take responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Technician in San Antonio, TX
    Current Employee - Installation Technician in San Antonio, TX

    I have been working at ADT Security Services full-time (more than 3 years)

    Pros

    training is on the job but some basic experience is needed... splicing/crimping wire... wire installation techniques for homes / small businesses.

    Cons

    being an installation tech is commission / piece rate... meaning you get paid by how fast you put up x amount of items.... faster you go the faster you can move onto the next job and make more money... slower you go... well you only get to install so much which means you only get paid so much.... hours are probably 8am at the 1st customers house then 6-8pm last customer house... installation managers don't report to anyone and don't know a thing about Leadership, Responsibility, Accountability, or Compassion.

    Advice to ManagementAdvice

    Learn to take care of your men rather than burying them in work. listen to what your employees are telling you and come up with a plan to help. If you receive Back talk which is not acceptable... let employees know instead of talking back and acting unprofessional. Become leaders and lead your team on a successful path and train your team to be leaders as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    ADT wasn't a bad place to work, but they had garnered a bad reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Pleasanton, CA
    Former Employee - National Account Manager in Pleasanton, CA

    I worked at ADT Security Services full-time (more than an year)

    Pros

    The best part about working for ADT was the professional network of support that you would receive. They had stellar engineers who were able to accomplish many feats on various levels of security and able to think outside the box.

    Cons

    The most difficult part of working with ADT was something they had did in the past really pissed off a lot of potential clients. Therefore, it made it difficult to drum up new clients based upon their horrible past performance.

    Advice to ManagementAdvice

    I think every National Account representative should have at least a handful of accounts to work with so they can learn the internal workings of ADT processes.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Solid introductory sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative
    Current Employee - Residential Sales Representative

    I have been working at ADT Security Services full-time

    Pros

    Hard to make less than $45,00 if you make any effort. Can make up to $100,000 and more with a life dedicated to work. Most make between $60-80,000. Truly feel like you are helping some people.

    Cons

    Sales is often the last to know of changes...which works backwards being that we are the front line. Your commission is earned only after admin, technician, and install managers do their job correctly. If anyone is rude or makes an error, you can lose a chunk of change if the customer cancels through no fault of your own. Understood that your day starts at 7:30 and doesn't end until 8-9pm. Working on Saturdays and late night appointments and call nights can wear on a family. Security sales is a cutthroat industry

    Advice to ManagementAdvice

    Allow more flexibility to the sales individual. Not everyone works well with SalesForce being shoved down our throat 24/7

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent company with many opportunities to excel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    The people, benefits, opportunity to make a difference

    Cons

    Has had a difficult year but things are going in the right direction

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Inbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound in Jacksonville, FL
    Current Employee - Inbound in Jacksonville, FL

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    Helping customers in a fun environment

    Cons

    Haven't really been working there long enough to really say.

    Advice to ManagementAdvice

    Don't feel i've worked there long enough to really give any yet.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    ADT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Diego, CA
    Former Employee - Sales Manager in San Diego, CA

    I worked at ADT Security Services full-time (more than 10 years)

    Pros

    Great company to work for

    Cons

    Lay off too often and keep the wrong people to get the job done

    Advice to ManagementAdvice

    Keep the right people not who the VP's sleep with

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Account Representative ii

    Current Employee - Inbound Account Representative in Jacksonville, FL
    Current Employee - Inbound Account Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time (more than an year)

    Pros

    Benefits, paid time off, flexible schedule

    Cons

    Policies are inconsistent and always changing

  10.  

    Admin Processor/Material Handler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler in Springfield, VA
    Former Employee - Material Handler in Springfield, VA

    I worked at ADT Security Services full-time (more than 10 years)

    Pros

    Great company to work for. Great benefits and really good salaries. I am a former employee that had to move due to my husband's job. I tried to transfer but nothing was open. Would love to get back to working for this company

    Cons

    Communication could be better between departments, but that may also be office specific. Not a lot of positions open to transfer to. Had to move and leave after 17 1/2 years of employment and I am still trying to come back.

    Advice to ManagementAdvice

    Listen to the little people, Your Admin staff supports every department. Keep them happy and you will have a happy office.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    "Sales very demanding with lackluster leads"

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA

    I worked at ADT Security Services full-time (less than an year)

    Pros

    The benefits are decent and you can make this work if you like working in a high-stress environment or love cold-calling. Other departments seemed to be satisfied with their positions.

    Cons

    Management was intense and micro-managed the sales team. Felt very oppressive yet some people were motivated by that management style - just not me.

    Advice to ManagementAdvice

    Be more aware of your management's style and maybe, occasionally, take the temperature of the sales staff to see if there is a more positive way to create the desired results.

    No opinion of CEO

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