ADT Security Services Reviews

Updated April 16, 2015
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  1. Similar to any other security company. Nothing too different. They help protect and connect people to what matters most

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator in New York, NY
    Current Employee - Senior Systems Administrator in New York, NY

    I have been working at ADT Security Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    comprehensive benefits and work incentives, including ongoing learning programs and community outreach initiatives; promotions, work-life balance, perks

    Cons

    timid leadership, lukewarm time-off policies, low compensation; need to have an inclusive and supportive environment will help everyoe make a difference from day one

    Advice to Management

    Improve pay and compensation to everyone; Improve time-off policies; offer more promotions, better perks; have an inclusive and supportive environment will help everyoe make a difference from day one

  2. Great B to B Sales Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative in Fresno, CA
    Former Employee - Small Business Sales Representative in Fresno, CA

    I worked at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked with some great people who were dedicated to their careers. Freedom to make your own business appointments with support in closing the business.

    Cons

    Installation and sales were not always on the same page. The installers were well trained and did a good job but the processes in place did not always work well in providing timely instals for the customer. Many times parts were not in stock to perform instals which caused delays.

    Advice to Management

    Lack of understand of each market. Upper management makes decision for local branches without taking the time to understand whether it is a small market or not and uses a blanket approach in business decisions. Having authorized dealers to compete against is a large problem for small business and residential to be successful.

  3. Helpful (1)

    Micro managed to death.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Customers, install technicians, and systems.

    Cons

    Upper management, middle management, management

    Advice to Management

    Quit

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  5. Helpful (1)

    The hours were terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at ADT Security Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It gives you experience for a better future customer service job

    Cons

    Pay is not worth the night hours

    Advice to Management

    Pay should be higher for the hours

  6. Helpful (1)

    Lots of prospecting, driving and micromanaging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Representative in Wyoming, MI
    Former Employee - Small Business Sales Representative in Wyoming, MI

    I worked at ADT Security Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health Insurance, Benefits & Perks. Can't come up with much of anything else.

    Cons

    Driving, Micromanaging, Prospecting, Understanding of Security Devices, Divided Office (Sales & Service Depts), Problems w/ IPad

    Advice to Management

    Stop w/ the conf calls and meetings.

  7. Helpful (1)

    Not what it was, embarrassed of what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Minimum 40 hrs, healthy perks bonus, if u are handy you can teach yourself

    Cons

    Horrible management, poor training, lousy customer service. Treat customers like they don't matter. God help you if you work as a tech or agent, they will destroy your pride and make you gravel for a .25 cent raise

    Advice to Management

    Put all managers back thru ADI, lose the superiority complex, fire bad agents and managers, rethink the corporate agenda before you go bankrupt

  8. Helpful (1)

    Great company, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Totowa, NJ
    Current Employee - Sales Representative in Totowa, NJ

    I have been working at ADT Security Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits, flexible hours, get to meet a variety of people

    Cons

    Poor management. Too many changes too often.

    Advice to Management

    Unethical practices rolling their way back in. Fix favoritism of certain sales reps. Get rid of pay on close - it's only in increasing turnover.

  9. Yahoo Business rates ADT top 10 worst companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Orlando, FL
    Former Employee - Residential Sales Representative in Orlando, FL

    I worked at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Make your own schedule.
    Some truly amazing people work there.
    If you're on the right team, the team work is awesome

    Cons

    If you work in residential sales, although it's a commission only job, they make you work 6 days a week.
    Very little training
    High turnover
    They let you know you are replaceable
    Comision only, and they take back your pay if the customer cancels in the first 6 months
    Shady managers
    Constantly changing the way you can make your number and get paid
    If you're on the wrong team, people will steal from one another
    Company is the biggest sales hurdle

    Advice to Management

    Stop changing the pay scales.
    Fix the customer service so the reps won't loose money
    Teach how to prospect

  10. Business Analyst Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Boca Raton, FL
    Current Employee - Business Analyst in Boca Raton, FL

    I have been working at ADT Security Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, location where headquarters is, friendly interns and employees, completive workload, need to multitask.

    Cons

    Need to ask for help on your own, some people are not willing to help.

  11. Helpful (1)

    Everything is your fault, even the traffic that made you late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installer in Seattle, WA
    Current Employee - Installer in Seattle, WA

    I have been working at ADT Security Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Few and far between. Supplied with cheap tools. Given a work van but don't dare try to make a personal stop

    Cons

    Sub par pay, micromanagement, a culture of everything being the employees fault, policy changes daily without warning

    Advice to Management

    Treat your employees as the adults they are instead of like children that need reprimanding. Pay at least the market rate for the work being done rather than below even mom and pop shops

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