ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com

ADT Security Services Reviews

Updated December 20, 2014
Updated December 20, 2014
683 Reviews
2.5
683 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
238 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 58 reviews)

  • Used to be great benefits but nothing good to say anymore (in 36 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 42 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Pros

    Freedom of schedule, co-workers, training and products.

    Cons

    Sales was commission only pay and leads were terrible at times.

    Advice to ManagementAdvice

    Management was really helpful. No complaints with them. The setup was if you succeed they succeed. So training, availability and help were always there.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    It's average. Watch your back. If you are not liked, or if you don't kiss any tail, you will be rid of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services part-time

    Pros

    Training could be better. Benefits are above average. Company Values? Let's just say they talk the talk, but don't walk the walk.

    Cons

    Office Culture: If you are not liked right off the bat, people will make sure you feel alienated.
    Personal Growth: It's there if you know the right people.
    Work-life balance: They expect work first, family second.

    Advice to ManagementAdvice

    My advice is to leave work and personal relationships separate. Favoritism is frowned upon. Special treatment of certain employees is also frowned up. The double standards need to stop.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great People, Good Outlook, Needs More Consistent Leadership to be Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time (more than 5 years)

    Pros

    Very smart, talented people working at ADT. Corporate office is always jumping...fun stuff going on.

    Cons

    Need a leadership team willing to make the tough decisions and implement a well thought out plan. The CEO often drives an almost frenetic culture that is always chasing the next big idea. Stay the course it will deliver better results.

    Advice to ManagementAdvice

    Ensure the culture and values are lived. If the stated values don't align with the organization's direction change them to what you truly value. Hire to those values. Train to those values.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    General Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Savannah, GA
    Current Employee - Outside Sales Representative in Savannah, GA

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    The opportunities with a straight commission position are limited only by the number of hours in a day to spend with prospective clients. The company provides access to SalesForce (new to me) which allows finding prospect clients in a variety of ways. My experience with local management has been very positive. Indeed, they exemplify my own philosophy - lead people, manage things.

    The sales. scheduling, installation, service and warehouse teams work well together. This is not by accident; it is a culture developed and encouraged by everyone involved. We recognize we are interdependent upon each other for personal, professional and company success in serving customers - which is the only real reason a business survives or even exists.

    Cons

    Time is short for experienced team leaders/managers to work one-on-one with new sales people. This leads to the inexperienced security sales person having to find their way through the use of SalesForce, cold calling, appointment setting, presenting and closing at a critical time in their development. Unfortunately, this can lead to frustration and eventually people leaving the company.

    Advice to ManagementAdvice

    Consider a commission structure that encourages and rewards experienced sales people to work with new sales people, especially in the early stages of their development.

    The insurance industry allows sales people to split commissions thus rewarding an experienced sales person for working with an inexperience sales person; and, providing commission to the inexperienced. In this manner the new person will receive mentoring in the sales process from prospecting, approach, presentation, close, documentation, reporting and service after the sale.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good benefits, and good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Lindon, UT
    Current Employee - Customer Service Supervisor in Lindon, UT

    I have been working at ADT Security Services full-time (more than an year)

    Pros

    The benefits, and pay.

    Cons

    ADT is a very big company. They buy other companies and close down those departments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    They suck the life out of you, and expect you to say thank you because they give you t-shirts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time (more than 10 years)

    Pros

    there are no pros at all.

    Cons

    wondering what freedome or privelege will be taken away next.

    Advice to ManagementAdvice

    start making a difference with the employees. Lead them instead of beating them down. Make it a goal to get off that 10 worst company to work for list. That is not something to be proud of. you don't care anything about the previous Brinks people because they were taught values. if ADT taught values it would be a good company, but you wouldn't be able to find enough cattle to hire if you looked for morals and values. Instead you look for people that wear pajamas and houseshoes to work.... Please we use to joke that there needed to be a People of ADT website. Not a People of Walmart one. Open your eyes management. I hope you all fail.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Run. In fact don't take the interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Emergency Dispatcher in Tiffany Springs, MO
    Former Employee - Emergency Dispatcher in Tiffany Springs, MO

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    You can work independently. No hovering from most management.

    Cons

    The pay is bad. You can work here for years without getting a raise.

    Advice to ManagementAdvice

    Start over. It's just not working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Technician in New Orleans, LA
    Current Employee - Installation Technician in New Orleans, LA

    I have been working at ADT Security Services full-time (more than 10 years)

    Pros

    Good benefits. I have to write 20 more words to post review. I can't think of anything else to say..

    Cons

    Very unprofessional. Mid level mangers are very in appropriately. Racial and degrading statements are made in meeting to subordinates. Managers are over worked or not qualified to be managers.
    ADT is not efficient or streamlined there process.

    Advice to ManagementAdvice

    Time to stop acting like it's still 1980. Listen to your employee that have good ideas. The good Ole boy network needs to end.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Emergency dispatch operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Emergency Dispatch Operator in Jacksonville, FL
    Former Employee - Emergency Dispatch Operator in Jacksonville, FL

    I worked at ADT Security Services full-time (less than an year)

    Pros

    Always have hours, you get to sit down all day, Panda express comes on Tuesday, you get paid weekly

    Cons

    Bad management there's like 30 mangers if not more in the company, Constant bomb threats that lead to police searches, don't appreciate hard work and they love the people who do nothing. Full of uneducated employees an

    Advice to ManagementAdvice

    Go back to school please

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    The most miserable professional experience of my life !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Resales in Crestview, FL
    Former Employee - Residential Resales in Crestview, FL

    I worked at ADT Security Services full-time (less than an year)

    Pros

    If you enjoy wild goose chases, then ADT is the company for you ! If lead self-generation is the way you'd like to spend your time, and if antiquated methods are attractive, then join ADT. They'll take most anyone that their marketing department doesn't have to do any work for.

    Cons

    The average ADT residential Sales Rep. spends about 20 hrs. of a 40 hr. week driving. Add to that trips to an office 45 minutes away from home , and only about 10 hours a week are left for actually selling. And THEN comes the paperwork, still done by hand, and phoned into a central operator. Too much wasted time for way too little money.

    Advice to ManagementAdvice

    Bring your Sales Process into the 21rst. century.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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