ADT Security Services Reviews

Updated July 2, 2015
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855 Employee Reviews

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  1. Helpful (5)

    Used to be awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Fort Worth, TX
    Former Employee - Residential Sales Representative in Fort Worth, TX

    I worked at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Run. Just run. As fast as you can.

    Cons

    Management? If you enjoy severe micromanagement, you'll love it)
    Money? Even the top 25% are practically starving.
    Flexible schedule? This should be a pro, but it's not. You belong to ADT from 8am to 10pm M-S.
    Tedious and counterproductive tasks are required daily and take time away from what you should be doing.

    Advice to Management

    Stop micromanaging. You are crushing your staff. And you think they are happy. Lol.


  2. Helpful (3)

    Worst job ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Project Technician I in Aurora, CO
    Former Employee - Special Project Technician I in Aurora, CO

    I worked at ADT Security Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid weekly

    Overtime is optional and not mandatory

    Allows for external priorities like family, school, and life.

    ADT seriously promotes internally even if the candidate is unqualified and inexperienced.

    Turnover rate is incredibly high, so you meet a lot of new people.

    Cons

    I worked for the Field Support Center while I finished my last few semesters of my bachelor's program, and this was literally the worst job I have ever had.

    The employees at all levels are super ghetto, uneducated, and lack proper work ethics. The pay is terrible for a call center and is probably why ADT cannot hire and retain good employees.

    There is no communication between departs. The sales department would run a huge sale and not forewarn the Tech Support department making it impossible to staff appropriately.

    Training is awful. You definitely learn more on the job than you ever do in training.

    The people monitoring alarms have no idea what the alarms mean or how to respond to them according to procedure.

    The documentation is either incomplete, outdated, inaccurate, or impossible to decipher.

    Management strongly plays favorites.

    Grossly micromanaged.

    Employees committed serious ethical and legal offenses (drugs, drinking, and inappropriate flirting) while at work with no consequences.

    Advice to Management

    Increase pay and hire quality workers

    Train your employees

    Open communication between departments


  3. customer retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    opportunities for advancement, great pay scale for bonus

    Cons

    some of the managers are a little over the top


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  5. Helpful (1)

    Outside sales position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Account Manager in Boca Raton, FL
    Former Employee - Outside Account Manager in Boca Raton, FL

    I worked at ADT Security Services (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Large company with good benefits, your paycheck will always be deposited on time. Typical outside sales position, those who sell make a good living.

    Cons

    Depending on office buy typical office politics. If you are making sales then life is good. If you not making sales then life is not.

    Advice to Management

    I liked the manager in Pelham, AL, he is was fair and honest. But like any sales organization, it is all based on numbers.


  6. Helpful (1)

    Never Looked Back, 7.5 years and going strong

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    i am one of the luck few who have an amazing team, which makes it a fantastic place to work!

    Cons

    I don't have any bad things to say


  7. Helpful (3)

    High turn over!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SECURITY DESIGN CONSULTANT in Scottsdale, AZ
    Former Employee - SECURITY DESIGN CONSULTANT in Scottsdale, AZ

    I worked at ADT Security Services (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Health benefits are solid and there is an opportunity for advancement.

    Cons

    Company was constantly changing expectations and the compensation plan. If you;re looking for a home where yuo can make 45-60,000, you'll have to secure at least 20 contracts per month to do so. A whole lot of work for not a lot of compensation and Charge backs are common place!!!


  8. Helpful (3)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ADT Security Services full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great co-workers, product I can believe in, good benefits

    Cons

    Corporate is totally disconnected from what is happening in the field. Too much micromanaging

    Advice to Management

    If the message is that you care about people, then show it with your actions. The good people will stay if you make them feel valued.


  9. Pay is never consistent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Oak Brook, IL
    Current Employee - Sales Representative in Oak Brook, IL

    I have been working at ADT Security Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You have your own schedule
    Great benefits
    You can make good money, if manager is fair

    Cons

    They make you work harder for less money
    They give majority of there company lead to order takers in a call center, and leave you with crap to sell. ( those leads use to go the field reps.)
    They only hire promote there friends for advancement


  10. Helpful (1)

    Behind the times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Job security, Lots of opportunity to impact

    Cons

    No systems, top-heavy, short-term thinking

    Advice to Management

    Customer experience is just a buzzword not actuality


  11. Helpful (2)

    Lost that loving feeling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at ADT Security Services full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    ADT Name only and even that is getting a black eye due to poor customer service and reviews! You speak of Customer obsession maybe you should look up that definition or call the 800 # yourself and see how your treated!

    Cons

    micro-managing every aspect of your sales force
    Pricing exceeds value and service

    Advice to Management

    They forgot how they became #1 and micro-managing every aspect of your sales force and management isn't the answer to staying #1 you've chased away too many valuable managers who truly drank the blue koolaide and bled blue for you! Maybe upper management should get in the field more to truly understand the business their running! What happen to leading from the front?



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