ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com

ADT Security Services Reviews

Updated November 19, 2014
Updated November 19, 2014
663 Reviews
2.5
663 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
229 Ratings

Review Highlights

Pros
  • Good benefits, make your own schedule, not require to come into office everyday (in 56 reviews)

  • Used to be great benefits but nothing good to say anymore (in 37 reviews)


Cons
  • The lead flow seems to not be equally distributed to the sales reps at all (in 41 reviews)

  • They treat you as if you were an salaried employee even though you are 100% commission (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    "Sales very demanding with lackluster leads"

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA

    I worked at ADT Security Services full-time (less than an year)

    Pros

    The benefits are decent and you can make this work if you like working in a high-stress environment or love cold-calling. Other departments seemed to be satisfied with their positions.

    Cons

    Management was intense and micro-managed the sales team. Felt very oppressive yet some people were motivated by that management style - just not me.

    Advice to ManagementAdvice

    Be more aware of your management's style and maybe, occasionally, take the temperature of the sales staff to see if there is a more positive way to create the desired results.

    No opinion of CEO
  2.  

    Hard to make a living 100% commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SB Sales in Jacksonville, FL
    Current Employee - SB Sales in Jacksonville, FL

    I have been working at ADT Security Services full-time (more than 8 years)

    Pros

    If you are not in outside sales, the benefits are great

    Cons

    Changes to oftern and it impacts the sales rep earnings, vacation time for a sales rep is $70 per day. Not worth going on vacation you get paid minimum wage or less.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Nightmare to their customers and sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Resale Representative in New York, NY
    Current Employee - Residential Resale Representative in New York, NY

    I have been working at ADT Security Services full-time (more than an year)

    Pros

    Flexible schedules, great people to work with.

    Cons

    No growth within, no vacations, long hours, not enough pay (depends on area) very competitive, also no discounting, and changes for sales rep constantly and not for the best.

    Advice to ManagementAdvice

    Do some kind of residual income from new contracts for sales reps this may give them incentive to do more customer service after the 6 months. Additionally there has to be more company appointments for reps who hit there SG goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Good pay, mandatory OT, stats are easy to balance if you're focused, benefits, plenty of options to move up, got promoted in under 6 months of working there.

    Cons

    Poor training, I went from basically an operator to a sales rep and all they did in training was show you how to navigate quoting and went through one powerpoint on the products. After 2 days of sales training they threw us on the floor and pretty much expected us to know everything. It gets easier but they say they want you to make the most money possible but don't even train properly.

    Advice to ManagementAdvice

    Do something about sales training, for people like myself who has never been in sales, I could have benefitted from another DAY of training at least. 2 days is not enough to benefit the company at all, instead you have a bunch of confused reps and customers, then they wonder why were losing more customers than were gaining because no one is informing the backbone (sales reps) of this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Abundant in training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Pro in Albuquerque, NM
    Former Employee - Sales Pro in Albuquerque, NM

    I worked at ADT Security Services full-time (more than 8 years)

    Pros

    Training, training, training... ADT is great when it comes to opportunity to improve. 60k - 90k potential as commissioned sales professional, f your a worker.

    Cons

    60+ hours per week & 30k+ miles on your car per year. Senior management can be very counter productive.

    Advice to ManagementAdvice

    Protect your commission only sales talent from busy micro managing Corporate "yes" men and woman. It will require rolling with the punches but key is to Keep the road clear of the corp slugs and your sales talent with keep everyone successful.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    I enjoy the challenge of hunting for new customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales Representative in Montgomery, AL
    Current Employee - Small Business Sales Representative in Montgomery, AL

    I have been working at ADT Security Services full-time (more than 3 years)

    Pros

    some leads provided, great insurance benefits, cell phone allowance and .14 per mile towards gas

    Cons

    no guaranteed compensation, commission based only, no paid holiday pay, only get paid once job is installed.

    Advice to ManagementAdvice

    Sales reps need guaranteed compensation.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    great benefits , job itself not so great

    Former Employee - Emergency Dispatch Operator in Rochester, NY
    Former Employee - Emergency Dispatch Operator in Rochester, NY

    I worked at ADT Security Services part-time (more than 8 years)

    Pros

    benefits, good medical, dental etc. also at one time had good vacation policy but that was going down hill some what

    Cons

    not too much personal growth

    Advice to ManagementAdvice

    room for improvement

    No opinion of CEO
  9.  

    the benefits were good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at ADT Security Services full-time (more than 5 years)

    Pros

    benefits . and when the day was over

    Cons

    no work-life balance and care about family issues

    Advice to ManagementAdvice

    care about employees more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    ADT will not help you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL

    I worked at ADT Security Services full-time (less than an year)

    Pros

    You got paid for 2 months worth of training and the job is not difficult.

    Cons

    Management is promoted from outside and within. You don't get your own desk as a CSR and must share with the team, there is little opportunity for growth and development. You get underpaid for what is required from you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    ADT has given me the financial stability and ground work for an amazing career with the corporation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Nashville, TN
    Current Employee - Trainer in Nashville, TN

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    ADT provides a very positive and healthy work environment. They offer amazing daily, weekly, and monthly bonuses and incentives. At the end of the day you know you're preventing bad things from happening to good people. It is very rewarding.

    Cons

    The cons I would consider working for the number one brand in the market, while our prices do provide the best service and guarantees that are available, smaller locally owned companies are able to provide inferior service for a much lower price. Humans don't want to think about what would happen in the event of ACTUALLY using the system.

    Recommends
    Positive Outlook

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