AHS

  www.americanhomeshield.com
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AHS Reviews

Updated Jul 19, 2014

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All Employees Current Employees Only

3.4 30 reviews

100% Approve of the CEO

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Robert Gillette

(1 ratings)

72% of employees recommend this company to a friend
30 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Allow yourself to be molded into perfection

    Account Manager (Former Employee) Lagrange, GA

    ProsI learned so many invaluable lessons while working with AHS: Organizational skills are top notch, time management, multitasking, de-escalating enraged clients, negotiating, meeting sales quotas, focusing on the bigger business picture & thinking from a business perspective rather than an employee perspective, how to present in a professional environment...the list goes on & on. In a large organization like AHS, there is constant change and you either get on board or jump ship...by getting on board & implementing the constant changes we were faced with on a daily/weekly basis, it has allowed me to flourish in my new career. I started with AHS at 19 and they definitely prepped me for my future in the best way possible. They have excellent Healthcare Benefits & 401k matching. The supervisors/managers for the most part really care about your success with the company. Each department feels like it's own family...I made many friends that will be lifelong. AHS makes a great effort to make sure the moral of the company is up, even though it is impossible to please everyone. The rewards for great productivity were endless but you have to keep the big picture in perspective. (As it is easy to get caught up in the daily monotony sometimes) AHS actually molded me into who I was meant to be & what I was meant to do as a business person...for that I am forever thankful & I wouldn't trade any of the many years I spent with the company, for anything in this world.

    ConsAHS does not want you to know the depths of how good you actually are...because then they would have to pay you for it. (Smart business perspective) I relocated out of state & moved into a new industry but the work is very similar & I am making over double in my new career. The pay structure is good initially but as you grow with the company and as an adult and begin a family, the pay structure falls less than par. There are many great supervisors in the organization, however, one good apple can sometimes spoil the experience....if these supervisors were dealt with immediately rather than years down the road, many great employees could have been saved. The job can be a little redundant...but if you can keep yourself positive & not feed into the negative opinions around you, you can persevere. Micromanaging isn't really my favorite form of management however, it is what I learned the most from. In the moment it was tiring, in hindsight, it was a blessing.

    Advice to Senior ManagementI am very thankful for all of you & how you all touched my lives in the most positive ways.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    It's good if you need a check.

    Call Center (Former Employee) Memphis, TN

    ProsThe pay is great and some of the people are cool. They have free food a lot and good contests where you can win extra money on your check.

    ConsIt's very high school-ish. The managers/supes are just as immature as the employees. The culture is very laid back but that's not good in a call center where the customer can hear every word being said.

    Advice to Senior ManagementHire from within instead of bringing in people who know less than the people they are supervising. Hold supes accountable for things. No employee should have to search for a supervisor while a customer is on hold for 30+ minutes..

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    somewhat good

    Customer Service Representative (Current Employee) Lagrange, GA

    ProsI like the people I worked with, in the company there is room for advancement

    Conseverything is all about numbers, do not think the staff really cares a lot about people nor the customers

    Advice to Senior ManagementI think management needs to take into consideration when its busy verses when its slow when it comes to disciplining people for stats and also think about recruiting better contractors to service the ahs customers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    AHS Account Executive

    Account Executive/Territory Sales (Former Employee) Kansas City, MO

    ProsDecent starting pay and benefits.
    Business related expenses paid by company.
    Co-workers are very helpful, which is great because the "official" company training is not.

    ConsManagement - hard to talk to and disinterested, always seemed unappreciative of efforts made, never a compliment despite numbers improving, talks a good talk but only cared about his favorites.

    Territory - not worked steadily in years, hard to get into new offices, slow process.

    Advice to Senior ManagementStop all the unnecessary changes "change mastery" is one thing but when the changes involve getting moved to new manager who really doesn't want you on the team and current manager does--why make the change? Who does it really benefit?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Lots of Change

    Customer Service Representative (Current Employee) Lagrange, GA

    ProsThe money is good at Peak times....Overtime possibilities

    ConsPart time, no full time opportunity, mostly temps are being hired now.

    No, I would not recommend this company to a friend

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    Eh

    Anonymous Employee (Current Employee)

    ProsStable. You pretty much have to fire yourself.

    ConsHorrible change management. Procedures change in the most illogical ways on a constant basis.

    Advice to Senior ManagementAsk the people who DO the job before you waste time, money, and resources on procedures that don't work. Also... PAY for the work you want and the results you get.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Great for experience.

    Sales (Current Employee) Atlanta, GA

    ProsPay and team, great on site help.

    ConsProblems at the top (Memphis Corporate and center)

    Advice to Senior ManagementBelieve in your teams and quit hiring your connections from past days - it has proven not to work.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Managing clinical prpjevts supporting 30 facilities.

    Anonymous Employee (Current Employee)

    ProsClose to home and has a rrspected PMO

    ConsNo BAs and no QA

    Advice to Senior ManagementStop acceptong bad behavior and poor quality from software vendors

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Go the other way!

    Customer Service Associate (Former Employee) Lagrange, GA

    ProsPay was good, benefits, co-workers

    ConsManagement was horrible, inaccessible, lacked communication to employees, showed favoritism. Superior would decline escalated calls and threaten the employee for sending calls their way. They were more concerned about reaching a department# versus taking care of the paying customer needs. I believe if management set the standards upfront with the customer about the type of service they'll be receiving, and that it's not a 1-800 counseling hotline, the calls would flow more smoothly. Verbal abuse shouldn't be tolerated on any level.

    Advice to Senior ManagementBe consistent across the board with the information that you share with employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    stable job

    Dispatch Associate (Current Employee) Memphis, TN

    ProsExcellent startup salary. Great Benefits. Easy to advance to other departments in short amount of time. Better shifts based off rank and not seniority.

    Conslong hours. supervisors that micro manage or write you up without warning.

    Yes, I would recommend this company to a friend

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