APAC Customer Services Reviews

Updated March 23, 2015
11 reviews filtered by
  • Phoenix, AZ
  • Any Job Title
2.3
11 Reviews
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James P. McGrath
61 Ratings

11 Employee Reviews

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  1. 1 person found this helpful

    Experience depends on contract.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Representative in Phoenix, AZ
    Current Employee - Customer Support Representative in Phoenix, AZ

    I have been working at APAC Customer Services

    Pros

    Able to work at home.

    Cons

    Low pay. The contract I was on was rather unreasonable and extreme in their policies for employees, writing people up for things that at most places are considered opportunities for improvement.

    Advice to ManagementAdvice

    Look at what other companies are doing well and emulate that.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful

    You do not want to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services

    Pros

    It's really easy to get hired. You go through a paid 5 week training at $10.25 an hour. Also, there are monthly raffles based on adherence.

    Cons

    First of all, you are promised a ton of things when you apply for the job, like benefits and higher pay. They said that benefits would kick in after a 90 day probation period... I knew my job was seasonal but why would they mention benefits if they weren't going to provide them in the first place? We didn't even know we weren't getting benefits until towards the end of our training. I've been working here for almost 5 months now, I still don't have benefits because I'm seasonal and we are all (I'm assuming because they do not communicate anything to us) getting fired in a little over a month. Additionally, they promised if you were bilingual, you'd automatically get paid $11.25. They did not tell us that all depended on the client. So just because you're bilingual, that doesn't mean you are guaranteed the $11.25. The company is completely unorganized. They are so wishy-washy about the rules and management plays favoritism. The team leads are no help when you have questions about the client. They listen to calls, but have no idea what the client rules are and they don't know if what you are telling customers is correct. They also don't expect you to have a life outside of work. We basically HAVE to do mandatory overtime. All our outbound calls cannot be done during our shift because it affects our adherence and the call volume is too high to do in between calls. Therefore, we have to either come in early or stay late. Yeah, we get paid time and a half but if I want to do overtime it should be my choice, not because I HAVE to... Anyways, I don't mean to talk badly about the company because I am grateful for this job; however, working here has been so stressful...

    Advice to ManagementAdvice

    Going through with promises offered when you apply and being a little more coinsiderate with your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative - APAC in Phoenix, AZ
    Former Employee - Customer Service Representative - APAC in Phoenix, AZ

    I worked at APAC Customer Services

    Pros

    Work at Home position, most of the time able to work full time, and some extra time on peak seasons

    Cons

    Mandatory TO on some months.

    Advice to ManagementAdvice

    More training to the trainers

    Recommends
    Approves of CEO
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  5. 3 people found this helpful

    This is a entry level, in between jobs, type of job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Chat Agent in Phoenix, AZ
    Current Employee - Customer Service Chat Agent in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than a year)

    Pros

    They work well if you are going to college and they feed you when you have to work the holidays. Also SOME Team Leaders help you when you really need it.

    Cons

    The wipes don't help the germs, the dress code isn't enforced and the people there aren't professional. For people that want to go to their respected places of worship, good luck because the OM has forgotten that there is a life outside of APAC. We have lives and these schedules aren't worth it we don't get paid enough for the bull crap that we have to put up with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Culture Change is spoken of but not practiced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Phoenix, AZ
    Former Employee - Operations Manager in Phoenix, AZ

    I worked at APAC Customer Services full-time (more than 3 years)

    Pros

    Work at Home is the best program due to the benefits of staying at home.

    Cons

    Development of management. Prior to different management changes, the WAH program was run efficiently. At APAC, you are just another number now. They do not practice what they preach about culture changes. Benefits are expensive. Work/Life balance is a joke.

    Advice to ManagementAdvice

    I would take the time to care of your upper management. Practice what you preach and implement culture changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful

    A nightmare!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than a year)

    Pros

    Don't see any type of growth or good in this job!! ALWAYS AN ISSUE WITH SOMETHING REGARDS TO PAY!!!

    Cons

    Don't get paid hours you worked!!! Be ready to be jobless because you will get layed off!! With out notice!!

    Advice to ManagementAdvice

    Need to figure out whats going on in payroll two weeks by past And still no pay for hours owed/ careless management they say they care on your first day but really don't!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Sales/Customer Service in Phoenix, AZ
    Current Employee - General Sales/Customer Service in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than a year)

    Pros

    Easy to get a job here. Work within reason with scheduling issues.

    Cons

    We are outsourced and when I started working here we were doing Apple troubleshooting and now I'm doing Best Buy sales. I much prefered the troubleshooting to sales. You have no control over who they have a contract with.

    Advice to ManagementAdvice

    Give us as much respect as possible

    Recommends
    Positive Outlook
    No opinion of CEO
  9. I like working there,,,,but wages are low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than a year)

    Pros

    great atmosphere for young people

    Cons

    low pay but its a starting point

    Advice to ManagementAdvice

    communicate to your employees

    Recommends
    Positive Outlook
    Approves of CEO
  10. Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ

    I have been working at APAC Customer Services full-time (more than a year)

    Pros

    Great Co-workers, decent commute to work

    Cons

    Bad Management, No communication, Upper management lies, Management are clueless and non helpful

    Advice to ManagementAdvice

    Communicate with one another

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services part-time (more than a year)

    Pros

    Great co workers; supervisors are well deserved of their titles.

    Cons

    Challenging work for the pay; benefits are not good.

    Recommends
    Positive Outlook
    Approves of CEO

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