APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

APAC Customer Services Reviews in Phoenix, AZ

Updated November 7, 2014
Updated November 7, 2014
214 Reviews
2.3
214 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
52 Ratings

Review Highlights

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)


Cons
  • The call center was drab, cramped, and full of people that hated their jobs (in 20 reviews)

  • Incompetent management, incompetent upper management, high turnover rate there as well (in 12 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Sales/Customer Service in Phoenix, AZ
    Current Employee - General Sales/Customer Service in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than an year)

    Pros

    Easy to get a job here. Work within reason with scheduling issues.

    Cons

    We are outsourced and when I started working here we were doing Apple troubleshooting and now I'm doing Best Buy sales. I much prefered the troubleshooting to sales. You have no control over who they have a contract with.

    Advice to ManagementAdvice

    Give us as much respect as possible

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Culture Change is spoken of but not practiced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Phoenix, AZ
    Former Employee - Operations Manager in Phoenix, AZ

    I worked at APAC Customer Services full-time (more than 3 years)

    Pros

    Work at Home is the best program due to the benefits of staying at home.

    Cons

    Development of management. Prior to different management changes, the WAH program was run efficiently. At APAC, you are just another number now. They do not practice what they preach about culture changes. Benefits are expensive. Work/Life balance is a joke.

    Advice to ManagementAdvice

    I would take the time to care of your upper management. Practice what you preach and implement culture changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    A nightmare!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than an year)

    Pros

    Don't see any type of growth or good in this job!! ALWAYS AN ISSUE WITH SOMETHING REGARDS TO PAY!!!

    Cons

    Don't get paid hours you worked!!! Be ready to be jobless because you will get layed off!! With out notice!!

    Advice to ManagementAdvice

    Need to figure out whats going on in payroll two weeks by past And still no pay for hours owed/ careless management they say they care on your first day but really don't!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    I like working there,,,,but wages are low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services full-time (less than an year)

    Pros

    great atmosphere for young people

    Cons

    low pay but its a starting point

    Advice to ManagementAdvice

    communicate to your employees

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ
    Current Employee - Customer Service Representative - APAC in Phoenix, AZ

    I have been working at APAC Customer Services full-time (more than an year)

    Pros

    Great Co-workers, decent commute to work

    Cons

    Bad Management, No communication, Upper management lies, Management are clueless and non helpful

    Advice to ManagementAdvice

    Communicate with one another

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services part-time (more than an year)

    Pros

    Great co workers; supervisors are well deserved of their titles.

    Cons

    Challenging work for the pay; benefits are not good.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Nothing exceptionally Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at APAC Customer Services full-time (less than an year)

    Pros

    There is a tendency to form a close bond with the people you work with.
    Incentives and reward for hard work was recognized.
    Sometimes there is free lunch, gift cards and branded company products that are given to the staff

    Cons

    Too much unnecessary corrective actions are given. This can be very demotivating
    Lack of proper communication from Senior staffs to junior staffs.
    Low pay compared to other call centers

    Advice to ManagementAdvice

    Reduce the amount of corrective actions you give . It only demotivates people from putting their best on the calls

    Neutral Outlook

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