APAC Customer Services

www.apaccustomerservices.com
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APAC Customer Services Reviews

Updated June 28, 2015
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2.2
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Recommend to a friend
Approve of CEO
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James P. McGrath
69 Ratings

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)

Cons
  • Upper management will set your expectations that this is a low budget call center, so don't expect quality representatives or results (in 20 reviews)

  • Upper management doesn't have a clear concept of the 'trenches' (in 12 reviews)

More Pros and Cons

286 Employee Reviews

Sort: Popular Rating Date
  1. Great for first time CSR

    • Culture & Values
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun
    Good pay for 1st time csr reps

    Cons

    supervisors get paid less then reps

    Advice to Management

    i just think the company need a make over or another company need to buy them and apply new standards


  2. Pretty decent company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Negative Outlook
    Negative Outlook

    Pros

    Friendly staff
    Secure job
    Kept me busy

    Cons

    It was an ok job


  3. OK job OK pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockford, IL
    Current Employee - Anonymous Employee in Rockford, IL

    I have been working at APAC Customer Services part-time (Less than a year)

    Pros

    OK Pay, good customer service experience

    Cons

    Poor management, Lack of communication, Some supervisors won't assist you at all

    Advice to Management

    Assist Co-workers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at APAC Customer Services

    Pros

    Good job to get on your feet out of high school.

    Cons

    Bad benefits, unprofessional management, internal promotions for unqualified candidates and much more.

    Advice to Management

    Promote people who care about the employee. If you care about the employee and compensate them accordingly you will achieve better results. Cheaper and better healthcare coverage for employees. The employee doesn't make enough to pay for rent, bills, and healthcare with the wages offered and the lack of raises for cost of living.


  6. brg

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at APAC Customer Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Unlimited overtime available to everyone

    Cons

    PooR management skills. Not an equal opportunity employer.very sexist. Not a family or career oriented company


  7. Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Adhere to schedule and breaks, do what your suppose to do and they'll love you.

    Cons

    Very low pay and no pay increases regardless of performance.

    Advice to Management

    Please see cons.


  8. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Newport News, VA
    Former Employee - Team Leader in Newport News, VA

    I worked at APAC Customer Services full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fast-paced, challenging, diversified, friendly colleagues

    Cons

    not all employees held to the same standard


  9. depends where your placed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services (More than a year)

    Recommends
    Recommends

    Pros

    Easy going work place make ok money and have a flexible schedule normally can make a bonus

    Cons

    Loud with on the floor with all phone work seems they exaggerate to how easy it is or how much money you make

    Advice to Management

    organization is key when trying to run a business let alone a couple in one building take more time to see if this is the right job instead of hiring everyone


  10. I got lucky.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Tucson, AZ
    Former Employee - Certified Pharmacy Technician in Tucson, AZ

    I worked at APAC Customer Services full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have to be completely honest. If I wasn't moving out of state I probably would never have left that job. I was lucky enough to find the best bosses in the world! They worked with me on every schedule change and day off, for court and kids and such, that I ever needed.

    Cons

    It's still a call center and you can't avoid working with people you don't like no matter where you work.

    Advice to Management

    Don't ever ever ever lose Ashima Khan, she is amazing and you will never find a better employee


  11. They'll use you up and spit you out.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    Get a chance to work and manage people.

    Cons

    They will work you until you quit. Agents make more than their supervisors and work far less because of salary and overtime.



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