APAC Customer Services Reviews

Updated August 31, 2015
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2.2
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James P. McGrath
76 Ratings

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)

Cons
  • Upper management will set your expectations that this is a low budget call center, so don't expect quality representatives or results (in 20 reviews)

  • Upper management doesn't have a clear concept of the 'trenches' (in 12 reviews)

More Pros and Cons

309 Employee Reviews

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  1. Customer Service Representative

    Current Employee - Customer Service Representative in Green Bay, WI
    Current Employee - Customer Service Representative in Green Bay, WI

    I have been working at APAC Customer Services (More than 8 years)

    Pros

    allows you to get experience in the field. They have a laid back dress code.

    Cons

    I have no negative comments on any of my employeers as a i have learned from all past employeers.

    Advice to Management

    always take one problem at a time


  2. Helpful (1)

    Good for a short term job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time

    Pros

    A lot of overtime is always available.

    Cons

    No regular raises, no benefits, no bonuses and lack of work culture.


  3. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work at Home, Excellent Trainers

    Cons

    Nothing I can think of


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Expecting too much for too little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good training.. good location... nice facility

    Cons

    The pay is not sufficient for the work expectations. When you applyjob someone calls you to tell you what different company contracts they have available but you are told that once you are in, you can switch to a higher paying contract. NOT TRUE!

    Advice to Management

    Make sure the people hiring know the actual details of jobs and expectations


  6. Inexperienced supervisors and managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Katy, TX
    Former Employee - Anonymous Employee in Katy, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services (More than a year)

    Pros

    Working at home is always convenient for anyone who like to sit and talk all day from the comfort of your home.

    Cons

    Supervisors and managers don't know how to perform job duties correctly, lack of communication , lack of trust cheating people out of their hours. If you work long hours and overtime, please have your hours written down on paper.


  7. Helpful (1)

    Blah

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great team leader that try's to push make you feel better.

    Cons

    Almost impossible to bonus. I was also the best on my team.

    Advice to Management

    Get a better system and treat your employees better


  8. Helpful (3)

    Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - North Carolina in Greensboro, NC
    Former Employee - North Carolina in Greensboro, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at APAC Customer Services full-time

    Pros

    Good people working in support positions keep everything going. Supervisors have smaller teams so they can spend more time with each agent for individual coaching.

    Cons

    Benefits are expensive, when employees complain about them, they are given information about going through the marketplace which saves them lots of money over the company plan. No one in HR is on the company medical, that has to tell you something. Corporate has no idea what the mid level people are doing, and they are the ones trying to keep everyone happy. Support departments are a cost to the business and are considered a necessary evil. Agents are the money earners for the company, so they get all the rewards, except for pay, the pay is low for everyone except management. Management makes $40k and up, plus bonus as long as they have agents reporting to them.

    Advice to Management

    Show some support and respect to your support groups. Training & Quality, HR & Recruiting, Workforce. Let the support groups help you support your business.


  9. Helpful (2)

    no

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the people you meet are great

    Cons

    the place is not a place for moving up in the customer service field.


  10. Helpful (1)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at APAC Customer Services full-time

    Pros

    Some of the people you work with are genuine people and takes their job serious.

    Cons

    APAC Customer Services lacks communication. Managers don't communicate effectively like they are suppose to. Gets frustrating after a while. Also in order to advance in the company, you have to be a favorite to management.

    Advice to Management

    Improve on Communications Skills throughout the department.


  11. Helpful (1)

    Dead end job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greensboro, NC
    Current Employee - Customer Service Representative in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at APAC Customer Services full-time (More than a year)

    Pros

    You can meet some really cool people here but that's about it. The cafe staff is usually nice kinda slow when people are on breaks or lunches. Good starter job to gain experience.

    Cons

    No pay raises, unorganized, promises of a monthly bonus that's almost impossible to get, really a dead end job because the only way to move up is to know someone. No matter how hard you work this company will suck the life out of you. There's paid holidays but the day before and after you have to work even Black Friday and day after and before Christmas. Snow days you are expected to risk your life and drive in snow and ice! This company isn't family oriented and never show employee appreciation. It's basically what can you do for them! Don't think you can pay your bills and have money left.

    Advice to Management

    I think if you get rid of the people up top and make improvements this company will be better, try listening to employees instead of the daily gossip, anything told to management or HR in confidence gets spread around like a high school. Another thing find some managers who actually can do the job instead of having agents do their job. Try giving the employees a raise or a better schedule than people who call out. It's not fair to be at a job 1,2,3 years with no pay increase making the bare minimum. Everyone just wants to feel appreciated every once in a while!



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