APAC Customer Services

www.apaccustomerservices.com
Engaged Employer
Add Review

APAC Customer Services Reviews

Updated April 19, 2015
266 reviews filtered by
  • Any Location
  • Any Job Title
2.2
266 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
65 Ratings

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)

Cons
  • The call center was drab, cramped, and full of people that hated their jobs (in 20 reviews)

  • Incompetent management, incompetent upper management, high turnover rate there as well (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Agent

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Charlotte, NC
    Former Employee - Customer Service Agent in Charlotte, NC

    I worked at APAC Customer Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The management keeps its promises.You can be sure that your needs are taken into consideration in scheduling.

    Cons

    Rules are strictly enforced especially attendance with no wiggle room for mergencies.

    Advice to Management

    please take productivity into account in retention decisions as well as education and training.

  2. All good...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services full-time

    Pros

    was good co. to work for prior to acquision

    Cons

    Don't know the long term plan

  3. great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Approves of CEO
    Approves of CEO

    Pros

    The bonuses are wonderful when you do what you are suppose to do

    Cons

    not a permanent position and too much micromanaging

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Call center company good by me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Pros

    Up to date tech, good training, easy working environment, good call flow, easy to work with, allowed employees breathing space.

    Cons

    Not enough opportunity for advancement in my field.

  6. Assisting customers through inbound and outbound service center in the areas of: understanding billing, upgrading their

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC

    I worked at APAC Customer Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Chance to learn customer service, and earn a certification.

    Cons

    More of the knowledge should be attained in the classroom to get employees ready for the phones.

    Advice to Management

    communicate with your workers on a timely basis

  7. Decent work with competitive pay, but obstinate middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ

    I worked at APAC Customer Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Nice selection of clients
    Decent pay
    Friendly lower management
    Excellent training

    Cons

    Responsibilities and admonishments trickle all the way down, nowhere along the way becoming solution based.

    Advice to Management

    It might help if NCO could gain a little structural stability.

    Upper management might look into solution oriented approaches; I'd recommend the book, "Leadership and Self-Deception"

  8. Great opportunities; questionable management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rockford, IL
    Current Employee - Customer Service Representative in Rockford, IL

    I have been working at APAC Customer Services full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to gain experience in the customer service field

    Benefits are decent

    Pay is not bad

    Cons

    Customers can be verbally abusive

    Management at some sites are incompetent

    Some reps are just plain unprofessional

    Advice to Management

    Learn more about your project's policies. It makes it easier on the reps if their supervisors aren't available.

  9. international specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Specialist in Tampa, FL
    Former Employee - International Specialist in Tampa, FL

    I worked at APAC Customer Services (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    No weekend and paid time off major holidays

    Cons

    Management, Benefits, No incentive, Favoritism

    Advice to Management

    Get Calibrated

  10. Great place to work while looking for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Attempts to emulate an office environment.

    Slightly better pay and remotely less chaos than most call centers.

    Cons

    No career growth opportunities.

    Drama, drama, drama

    Advice to Management

    Focus on retaining promising employees rather then catering to employees that should have been fired months ago.

  11. Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative- Inbound in Rockford, IL
    Former Employee - Customer Service Representative- Inbound in Rockford, IL

    I worked at APAC Customer Services

    Doesn't Recommend
    Doesn't Recommend

    Pros

    If you need a job quickly, they're always hiring.

    Cons

    High school environment, terrible shift bids, unorganized. Systems crash often, not enough floor support.

    Advice to Management

    Teach mgmt not to yell across the floor, keep sales goals with sales team, customer service is hard enough without having to upsell angry customers.

APAC Customer Services Photos

front of apac

+ Add Photo

Work at APAC Customer Services? Share Your Experiences

APAC Customer Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.