APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

APAC Customer Services Reviews

Updated October 20, 2014
Updated October 20, 2014
201 Reviews
2.3
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James P. McGrath
47 Ratings

Review Highlights

Pros
  • The best reasons to work at a call center: You sit all day and eat as often as you want depending on your supervisor (in 8 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)


Cons
  • A substandard call center, with absolute focus on warm bodies to fill their seats to handle call volume (in 19 reviews)

  • Upper management doesn't have a clear concept of the 'trenches' (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Sets unobtainable expectations of agents based off of the customers opinion of the company as a whole

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services

    Pros

    Good benefits and nice hours

    Cons

    Not flexible with giving you ample work time on any specific scenario

    Advice to ManagementAdvice

    Sorry that you have to deal with more than we do as agents.

  2. 1 person found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Davenport, IA
    Former Employee - Trainer in Davenport, IA

    I worked at APAC Customer Services full-time (more than 3 years)

    Pros

    Getting to work with some great people.

    Cons

    Promised one schedule and was given something different. The class trainers were more interested in hanging out with each other than teaching the class. We were told that we had to have a final test on what we were learning, but they were no where to be found while we were trying to learn stuff. To many "clicks" in management.

    Advice to ManagementAdvice

    If you would treat the reps better you would not have the turn over that you currently have. Also, you would not have a high rate of turn over in your recruiting department as well. You expect them to get people in the door but once they are there they leave due to the treatment. People are embarrassed to even say that they work there. APAC- A Place Always Changing.

    Doesn't Recommend
  3. 1 person found this helpful  

    APAC Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Representative in Las Vegas, NV
    Current Employee - Work At Home Customer Service Representative in Las Vegas, NV

    I have been working at APAC Customer Services full-time (more than 3 years)

    Pros

    Working from home would be one of the best pros while working for this company.

    Cons

    I have been with the company since November 2011 and I've only received one raise since I have been employed there. When asking about evaluations upon to this day the company has still decided not to give any of the employees a raise. There is also little to no moving up the ladder such as higher positions.

    Advice to ManagementAdvice

    I feel that the company should take their employees into consideration more such as recognition, promotions, and raises. After working 3 years for a company I don't see why one has only had 1 raise and 1 evaluation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Awful Company, Awful Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Porting Specialist in Cedar Rapids, IA
    Former Employee - Porting Specialist in Cedar Rapids, IA

    I worked at APAC Customer Services full-time (less than an year)

    Pros

    The training was very thorough - 5 weeks, 40 hours per week. Easy to understand unpaid time off system - you get 7 points, .5 points taken away for every 4 hours that were missed without having permission ahead of time.

    Cons

    Management treated employees like children. The "points" system was not strictly enforced, I know at least one guy was negative 20 or more points before he was fired. The pay was low. The call center was drab, cramped, and full of people that hated their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Stay away, unless a job is really needed. Horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Davenport, IA
    Former Employee - Customer Service Representative in Davenport, IA

    I worked at APAC Customer Services full-time (more than an year)

    Pros

    Met some nice co-workers, other than that I have nothing good to say.

    Cons

    Hostile environment, poor management, poor leaders, and we're always lied too. STS agents are cheated out
    of their bonus and the whole environment is out of balance. Way too much favoritism and leaders creating
    drama between agents. There is no room for advancement for the ones that deserve it. The only ones that grow is through favoritism so therefore be dramatic, be horrible at your job and the whole 9 yards and you will succeed. Very stressful environment, chaotic and emotionally draining.

    Advice to ManagementAdvice

    Please get your act together and start being a PROFESSIONAL leader! Stop disappearing all the time and actually do your job. Get new LEADERS and HR members, the currents ones are all useless and liars. The amount of unprofessionalism is disgusting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    One of the worst places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (more than an year)

    Pros

    U get a check every two weeks if you work.

    Cons

    The company clearly doesn't care about their employees. Its more about filling seats for the cilent. Over priced insurance and poor management. This has been the absolute worst company I've ever worked for.

    Advice to ManagementAdvice

    Clean house all of you at the tampa fl site suck!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    APAC Do as I say not as I Do.

    Current Employee - Pharmacy Help Desk Representative in Las Vegas, NV
    Current Employee - Pharmacy Help Desk Representative in Las Vegas, NV

    I have been working at APAC Customer Services full-time (more than 3 years)

    Pros

    Low stress, Weekly coaching to help employee's improve performance.

    Cons

    Being able to take time of when you need to without negative consequences.

    Advice to ManagementAdvice

    Be honest with employee's. Learn to lead by example

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Okay for a first time customer service job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (more than an year)

    Pros

    Easy to be promoted with in the company, getting hired is pretty easy, Pay is okay amount for the work expected. There is multiple departments to go to within the company and a few different sites to transfer to.

    Cons

    Very stressful environment and expect to be there for 5 years before you can have a good job if you want to eventually be off the phones. Company use to have a lot of compensation but now there does not really seem to be any. Management comes and goes and they do not hide their dislike for the job. Building is dirty and has had multiple problems with bugs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good benefits and pay, plenty of opportunity for promotion, guaranteed hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (more than 5 years)

    Pros

    Good benefits and pay, plenty of opportunity for promotion, guaranteed hours. Paid training. Performance based incentives.

    Cons

    Difficult customer base at the lower-level positions. Communications about policy or company changes are inconsistent in their nature, likely due to the size of the site (can approach nearly 1000 employees during the holiday season). Performance based scheduling, meaning you cannot plan your life in advance around your schedule.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Keep up with the excellent feed back on performance.

    Current Employee - Customer Service Representative - APAC in Worcester, MA
    Current Employee - Customer Service Representative - APAC in Worcester, MA

    I have been working at APAC Customer Services full-time (less than an year)

    Pros

    he wages and benefits are decent if you are just starting out and need medical coverage. It is pretty easy to get and entry level position there. Great advancement opportunities to a certain point. Valuable customer service experience. Meet a lot of new people. In certain positions, there are some fantastic travel opportunities!

    Cons

    Answering the phones for people who aren't always excited to speak to you can be draining if you let it get to you and some people just arn't able to handle a call center environment answering call after call.

    Advice to ManagementAdvice

    Keep up with the excellent feed back on performance.

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