APAC Customer Services Reviews

Updated July 27, 2015
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2.2
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James P. McGrath
72 Ratings

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)

Cons
  • Upper management will set your expectations that this is a low budget call center, so don't expect quality representatives or results (in 20 reviews)

  • Upper management doesn't have a clear concept of the 'trenches' (in 12 reviews)

More Pros and Cons

298 Employee Reviews

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  1. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work at Home, Excellent Trainers

    Cons

    Nothing I can think of


  2. Blah

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ

    I worked at APAC Customer Services

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great team leader that try's to push make you feel better.

    Cons

    Almost impossible to bonus. I was also the best on my team.

    Advice to Management

    Get a better system and treat your employees better


  3. Helpful (1)

    Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - North Carolina in Greensboro, NC
    Former Employee - North Carolina in Greensboro, NC

    I worked at APAC Customer Services full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good people working in support positions keep everything going. Supervisors have smaller teams so they can spend more time with each agent for individual coaching.

    Cons

    Benefits are expensive, when employees complain about them, they are given information about going through the marketplace which saves them lots of money over the company plan. No one in HR is on the company medical, that has to tell you something. Corporate has no idea what the mid level people are doing, and they are the ones trying to keep everyone happy. Support departments are a cost to the business and are considered a necessary evil. Agents are the money earners for the company, so they get all the rewards, except for pay, the pay is low for everyone except management. Management makes $40k and up, plus bonus as long as they have agents reporting to them.

    Advice to Management

    Show some support and respect to your support groups. Training & Quality, HR & Recruiting, Workforce. Let the support groups help you support your business.


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  5. Needs a Little work and company will thrive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services full-time

    Positive Outlook
    Positive Outlook

    Pros

    Very fun and upbeat environment. Very Friendly associates. Nice work events. relaxed management. Gives your the chance to pick project you work for

    Cons

    You get what you pay for. a lower pay rate gives you a lower quality of agent. I honestly suggest if you are planning to expand, to outsource your hiring and bring up your pay rate to make sure you recieve goal.

    Advice to Management

    Keep doing what you are doing. HR is the main issue. Implement what you say. bonuses and commissions if promised.


  6. Easy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Plain, NY
    Current Employee - Anonymous Employee in Fort Plain, NY

    I have been working at APAC Customer Services (More than a year)

    Recommends
    Recommends

    Pros

    Easy tech work, great to build experience.

    Cons

    Pay, but that's New York State


  7. Great place to work if your looking for a solid starting job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - P A R in Phoenix, AZ
    Current Employee - P A R in Phoenix, AZ

    I have been working at APAC Customer Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Full time, no weekends, work from Home, full benifits after 90 days.

    Cons

    No raises unless you get a promotion.

    Advice to Management

    Look into giving raises to employees who go that extra mile, instead of just being only able to get one if you bonus or get promoted.


  8. Apac- Best Buy Contract

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Generally the other employees are great. Made some very good friends. Loved the changing atmosphere. When chat opened up I jumped at the chance to get off phones.

    Cons

    Hated phones. The systems we need to rely on are garbage. Corporate doesn't care or understand our limitations with the resources they provide us. We're supposed to do magic with a garbage website. Nothing is ever fixed. Site management is ever changing since my 2 years there. The latest operations management is the worst.

    Advice to Management

    Listen to your employees, be more picky about those you advance, make sure the rules you hold the agents to apply to everyone.


  9. Unorganized and Unfulfilling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Green Bay, WI
    Former Employee - Customer Service Representative in Green Bay, WI

    I worked at APAC Customer Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ATT campaign had good pay, Training was fun, Nice Cafeteria, Had a lot of nice and friendly co-workers,

    Cons

    Unorganized, Poor Management, No room for growth, Shady HR, Forced to work over-time hours, You have days off that you can take but they need to be pre-approved and that rarely happens.

    Advice to Management

    This company needs an overhaul. HR is very shady and tends to force employees into things. For example when the ATT campaign closed I was told I would go to Walmart. There was no working around it. If I didn't move campaigns then I would be fired on the spot.


  10. Great for first time CSR

    • Culture & Values
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun Good pay for 1st time csr reps

    Cons

    supervisors get paid less then reps

    Advice to Management

    i just think the company need a make over or another company need to buy them and apply new standards


  11. Pretty decent company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services

    Negative Outlook
    Negative Outlook

    Pros

    Friendly staff Secure job Kept me busy

    Cons

    It was an ok job



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