APAC Customer Services

www.apaccustomerservices.com
Engaged Employer
Add Review

APAC Customer Services Reviews

Updated June 24, 2015
27 reviews filtered by
  • Tampa, FL Area
  • Any Job Title
  • Any Status
Employment Status

Reset
1.8
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
5 Ratings

Pros
  • They are a third party call center helping clients with their mail order medications (in 9 reviews)

  • You get to meet a lot of interesting people while working here (in 4 reviews)

Cons
  • Upper management will set your expectations that this is a low budget call center, so don't expect quality representatives or results (in 20 reviews)

  • Upper management doesn't have a clear concept of the 'trenches' (in 12 reviews)

More Pros and Cons

27 Employee Reviews

Sort: Popular Rating Date
  1. brg

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at APAC Customer Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Unlimited overtime available to everyone

    Cons

    PooR management skills. Not an equal opportunity employer.very sexist. Not a family or career oriented company


  2. Great for first time CSR

    • Culture & Values
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fun
    Good pay for 1st time csr reps

    Cons

    supervisors get paid less then reps

    Advice to Management

    i just think the company need a make over or another company need to buy them and apply new standards


  3. Be careful of their so called "advancement opportunities".

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (Less than a year)

    Pros

    Once you certify, the pay is decent and there is fast opportunity for advancement. I enjoy my coworkers and every now then they throw a celebration in honor of the employees.

    Cons

    I agree with one of the previous reviews. EGS formerly Apac will set you up for failure. When your hired they will tell you that the rumor involving their turnover rate is a rumor. False! There's no rumor about it. They are CONSTANTLY hiring but VTOing the tenure employees claiming no hours. If you don't have the hours to give, why are you constantly hiring??? They also push up to move "up" to different Dept's claiming advancement opportunities but this shady company has a trick up there sleeve. You have to certify in the advanced field in order to get the pay increase but if you don't you face an 89% chance of losing your job. When you except the position they'll tell you if you don't certify,no worries. You'll go back to your previous position. This is a half truth. If your previous position is full ( which it most likely will be because they are always hiring) there is no going back. You will be fired. They rather pay to train new ppl than let the tenure employees regain their position. Definitely a set up for failure! Get hired is easy but be careful about excepting "advancement opportunities". Its your quickest way of gaining unemployment.

    Advice to Management

    Be honest with your employees. Some ppl actually need and value their jobs. Setting ppl up to be fired is NOT cool. If your trying to save money, stop hiring soooo many ppl. You spend more money hiring & training then keeping your current employees. Try offering more part time jobs if that's the case. Not everyone is cut out for every dept. Stop twisting people's arm to get them to "move up" and holding them hostage in a position that's not cut out for them and firing them when the don't "make the cut". Its very sad how this company can operate. I actually liked working here up until a couple of months ago....


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. No raises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Tampa, FL
    Current Employee - Billing Specialist in Tampa, FL

    I have been working at APAC Customer Services (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good shift, like the work, like people I work with

    Cons

    Been there 5 years and they don't give raises, to many rules place is like a prison

    Advice to Management

    We are adults we don't need to be micro managed


  6. Helpful (2)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at APAC Customer Services full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Quick opportunity for advancement.

    Cons

    High turnover rate. No raises without promotion. No personal nor sick PTO only 80 vacation. Disgusting facilities to work in. Management only cares for themselves and not the people who gives them jobs to do in the first place.

    Advice to Management

    Rethink your company morals and focus on making your employees comfortable.


  7. Helpful (1)

    international specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Specialist in Tampa, FL
    Former Employee - International Specialist in Tampa, FL

    I worked at APAC Customer Services (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    No weekend and paid time off major holidays

    Cons

    Management, Benefits, No incentive, Favoritism

    Advice to Management

    Get Calibrated


  8. Helpful (2)

    scabies infested place with spineless cowards for managers who are untouchable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative - APAC in Tampa, FL
    Former Employee - Customer Service Representative - APAC in Tampa, FL

    I worked at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None but the pay when u certify . . . . . . . . . . .

    Cons

    The management team is a joke. They walk all over the employees and then srt them up for failure or to be fired. When there are issues with management even HR is USELESS! The facility is nasty and I personally and about 10 other employees contracted scabies from this plce and they never properly cleaned.

    Advice to Management

    Fire the top managers and work your way down. There is too much favoritism and the managers are untouchable when it comes to complaints.


  9. Decent for a temporary job

    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They are flexible with schedules, so it creates a good work life balance.

    Cons

    The pay is not that great.
    The metrics that you have to meet can be stressful
    Micro managed


  10. Helpful (2)

    Worse company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative- Inbound in Tampa, FL
    Former Employee - Customer Service Representative- Inbound in Tampa, FL

    I worked at APAC Customer Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The hourly rate is the only pros

    Cons

    Management just treats you like a number...forced to sit through calls as customers call you every name in the book...your schedule will change without any knowledge or consent

    Advice to Management

    Learn how to treat people


  11. Helpful (3)

    One of the worst places to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at APAC Customer Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    U get a check every two weeks if you work.

    Cons

    The company clearly doesn't care about their employees. Its more about filling seats for the cilent. Over priced insurance and poor management. This has been the absolute worst company I've ever worked for.

    Advice to Management

    Clean house all of you at the tampa fl site suck!



Showing 27 of 292 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.