APAC Reviews

Pros

Experience, Money , and a fun work place

Cons

They closed all the Apac's that I worked at.

Advice to Senior Management

Just make sure that you are training your employees in varias areas, your are a hard worker and a team player. Administered company and client policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations.

· As Senior Supervisor, ensured both clients key performance indicators(KPI's) and APAC's expectations were met.

· Ensured that team leaders were monitoring their teams.

· Provided leadership and innovation necessary for continuous improvement while maintaining a positive work environment.

· Active role model demonstrating pride and ownership as leader of organization.

Pros

Training is very thorough
Good resources to get information needed while on calls.

Cons

Team leads do not like to answer questions
Punished for surveys that are uncontrollable
Coachings for stats are constantly cancelled
Team leads' personal hygiene leaves much to be desired
Constant calls all day with only 30 seconds or less in between calls
Rarely are days off accepted. I have worked there for over a year and do not know of anyone who had approved time off except for team leads who can come and go as they please.
Punished for transferring calls even if you have no way to help customers.
People get promoted only to be constantly demoted.
Every year there is a huge turnover of almost 200 people.

Advice to Senior Management

Stop treating everyone like a piece of equipment. Realize that in order to help our stats, you have to give us time to learn what we are doing wrong. More consistency in the way employees are treated would also help.

Pros

if you maintained a good star report then y ou were paid more..goals were achievable and people were friendly

Cons

no room for advancement, bad scheduling, unfriendly management you could not ever be a minute late or you were written up

Pros

benefits and money, & nice people to talk to sometimes.

Cons

loud....rude people sometimes...constantly sitting down...not enough like training and updates on VERY important info pertaining to your everyday performance

Advice to Senior Management

Some of the managers there do not know the information they need to fully help their reps. I believe that they should ATLEAST know what we know and should be expected to supercede that. I do not feel that some of the management is knowledgable enough to be where they are.

Pros

Apac is a job and a paycheck if you don't have any other options being they will hire just about anyone

Cons

They don't care about there employees. They do promote from within if you get along w/ the right people. The only thing that matters is the bottom line.

Advice to Senior Management

Start treating the employee like they have lives. Truly listen to the problems that are going on and do something and maybe they won't continue to have the high turn over rate

Pros

there are no pros except that many of the people I work with are good people

Cons

pleased with the starting pay but haven't had a raise in 3 years and there is no reward for good preformace but there is "punishment" for mistakes

Advice to Senior Management

try being human

Pros

Advancement opportunities, employee recognition, fair compensation, chance to learn new skills

Cons

Good old boy network which needs to go back to the days where it belonged. Management shouldn't be in a name.

Advice to Senior Management

Realize you don't have a job without your employees

Pros

Fellow blue collar workers make APAC a somewhat tolerable place to work. The team members tend to work well together and get the job done. Lower level managers take care of their employees and ensure strong team cohesion. During heavy over time periods most crews take care to ensure safety and environmental concerns are met above anything else. The more we work the safer we become. Take time to evaluate the situation.

Cons

The downside begins with too many upper management with instructions. You will at some point get two sets of instructions from two upper managers. Ethics are a problem with management because production comes before quality every time. Not on paper and not in the Presidents mind because he is kept in the dark about most problems. They are "worked out". Project management without saying to do something unethical will push to do something unethical. These unethical project managers then become upper management in the form of a VP. Scheduling is never consistent and you may not know you are working the weekend until Friday at 5:00 pm.

Advice to Senior Management

First there are people on the payroll who keep their own hours and who do not work all the hours they claim to have worked. Next get a handle on the company ethics. Not the ethics statements signed by some but the actual ethical mindset of the company. Recent managers who have been put on a pedestal lie cheat and steal when they can and not get caught. Affirmative action is not always a good thing. When you have company ethics meetings with corporate lawyers do not have all the QC people and none of the plant people because in NC it is illegal to produce state mix on a state project without a certified QC person at the plant and that makes your entire ethics meeting to cause an ethics situation. Do not promote unethical people into upper management because they then tend to push out the more ethical ones.

Pros

401K 8.5% of pay. Company vehicle

Cons

No training, no leadership, no direction, no personal goals.

Advice to Senior Management

Take care of your people or someone else will.