APL Reviews

Updated August 31, 2015
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3.0
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Kenneth (Ken) Glenn
27 Ratings

Pros
  • Co-workers and work/life balance (in 4 reviews)

  • Interesting business, good people, good work life balance (in 5 reviews)

Cons
  • Singapore HQ is desperately trying to plug the holes but things to continue to decline (in 9 reviews)

  • North American side is in near total collapse (in 4 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Pretty Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun environment, good vacation, lots of structure.

    Cons

    Management had almost no control over everything. All decisions had to be made by Singapore office.


  2. Good People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Long Beach, CA
    Current Employee - Supervisor in Long Beach, CA
    Recommends
    Neutral Outlook

    I have been working at APL (Less than a year)

    Pros

    Good Managers and people, handwork is acknowledged

    Cons

    previously poor work life balance but improving


  3. Nice starting base salary, antiquated systems cause frustration

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Saint Louis, MO
    Former Employee - Account Manager in Saint Louis, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at APL full-time (More than a year)

    Pros

    Competitive starting base salary + commissions, company vehicle and fuel card provided, no out of pocket expenses unless you are somewhere that doesn't take AMEX

    Cons

    A bit difficult for virtual employees new to the company, systems are antiquated and not at all user friendly. Need to invest some serious money into a more productive, universal platform

    Advice to Management

    The constant back and forth between the trades and sales makes it nearly impossible to sell anything, Monday they want it, Tuesday they don't, Wednesday we are are discontinuing it, Friday, we want it back again, but only if it's really pretty business. Very hard to achieve budget with such a screwed up sense of direction being dictated to sales. Good thing the base salary is a liveable one and there are other fringe perks!


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  5. business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good compensation, tuition reimbursement, union, great insurance, time off

    Cons

    long hours, management, standardized process, cross functional teams.

    Advice to Management

    be fair to everyone


  6. Helpful (1)

    Sales support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Phoenix, AZ
    Former Employee - Sales Support Representative in Phoenix, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at APL full-time (More than a year)

    Pros

    Great entry level position to learn about the transportation industry. Competitive salary, great work life balance, intro to sales, room for advancement.

    Cons

    The company is not in the black overall so there can be some negative attitudes around. The work can seem mundane if you are in this position for years. The sales support role is designed for advancement so you will get bored if you don't challenge yourself to advance.


  7. Sales Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at APL full-time

    Pros

    Enjoyable work environment and good work life balance. Weeks are only 37.5 hours. Entry level pay was higher than most other companies for the Phoenix area.

    Cons

    Shipping is seasonal and the work load can change drastically. Some months can be pretty slow and other incredibly busy.

    Advice to Management

    Focus more on work life balance for upper level employees. Not uncommon to see them working around the clock while also being in the office 60 hours during the week.


  8. Toxic Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Englewood, CO
    Former Employee - Customer Service Representative in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APL full-time (More than 5 years)

    Pros

    Great pay and benefits, only in Denver under the union, but you had to put up with a lot BS!

    Cons

    Other employees that had been employed longer had a self entitlement complex. So much so that they think you work for them! They don't want to help anyone else out but expect others to do their jobs, the dedicated customer service representatives were specifically the worst! Alot of clique's with snotty, rude, and beyond stuck up individuals, who worked there too long and made it hell for any new people. Especially if you didn't make the cut to hang out with the "cool kids". It was like reliving high school drama all over again. Micro management across the board was a living nightmare, bosses coming out of their offices yelling at people to get on the phone and take calls, pop up chats constantly asking you to get on the phone because you've been in prob/resolution mode for 3 minutes, being questioned and belittled for "taking too long in the restroom" or having to take time off to go to doctors/dentist appointments because if you can't make it back to work in the allowed time frame you'd get in trouble. Management and Union were constantly opposing one another, making it hard for employees to know the correct processes to handle work situations, i.e. sick time, vacation, tardies, etc. One manager even told a rep, "the union may represent you, but you better remember you work for APL". Management would constantly play favorites with the "clique's/dedicated reps". No inter department comradery, customer's yelling for answers to problems, but yet can't get anyone to answer phone call or emails. Scottsdale port ops were the worst followed by transportation, they felt above you and would answer calls only to hang up on you to get you to stop calling. Customer Service was faced with resolving all customer related issues but could not due to having to reach out to other departments/teams that had no sense of urgency in getting issues resolved in a timely manner, why would they, they weren't the ones getting screamed at, no support from management here either. Relocating to Nashville to work was a complete joke, the company could have cared less if anyone from Denver went, salaries cut in half and no relocation package. Overall, the worst job experience to go through as your first full time job out of college. The golden chains were what kept me here so long, until the relocation to Nashville.

    Advice to Management

    Pull your heads out of the sand, stop playing favorites, learn how to be professional so you can set an example for the rest of the team who has adapted your lackadaisical demeanor. HELP other departments, we were all on the same team working for the same company, and customers should be your #1 priority. Break up the clique's and put an end to treating others unfairly. It's not ok just because someone comes in the earliest at 0600 for them to sit at their desk for an HOUR putting on their "runway" face, and yet start harassing someone 10 seconds after their shift starts to get on the phone. Teach your managers how to manage! Either way the company is going under.


  9. Relocated office to lower paying state

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APL full-time (More than 10 years)

    Pros

    Pay and benefits were great in Denver

    Cons

    Moving functions overseas or to states where they can pay employees less. Little autonomy. Robotics of a call center.


  10. load

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APL full-time (More than 3 years)

    Pros

    Pretty big company different positions to choose from

    Cons

    Doesn't promote often, very hard to move up

    Advice to Management

    Focus on developing your employees fo management


  11. Helpful (2)

    Has its ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, most of the time good management, and great people to work with

    Cons

    sales VPs were non-existent for help and resolution, work-life balance



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