ARC Document Solutions Reviews

Updated April 20, 2015
72 reviews filtered by
  • Any Location
  • Any Job Title
2.6
72 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
29 Ratings

Pros
  • Very little mandatory overtime--good work/life balance (in 5 reviews)

  • Flexible work environment, very pleasant co-workers (in 8 reviews)

Cons
  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 5 reviews)

  • It seems like upper management has no idea what is going on in the field and does not know how to run a sales organization (in 2 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Pros

    Good people, hard working environment. People know how to get things done here.

    Cons

    Poor communication, poor organization between business units, lack of vision.

  2. Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at ARC Document Solutions full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    2 days off per week

    Cons

    Management doesn't know how to MANAGE. They rule by P&L and forecasts, and have totally lost touch with their customers (whom they hate) and employees. After screwing many out of the pay cut a few years ago, upper management thinks employees should be grateful for .40/hr raises, or no raises or performance reviews, only "might happen incentives!" that they tread out once a year.

    Advice to Management

    Remove your collective heads from your rear ends. "It's hard to find a job" might have been ok in 2010, but there is plenty of work at other companies.

    TIP TO PROFESSIONALS: Do not even consider ARC unless you like low pay, long hours, extra work, Managers who are clueless, and HR that allows managers to harass employees, and do nothing about it.

  3. OK Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at ARC Document Solutions full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Experienced local teams, wide breadth of products, good balance of work/life.

    Cons

    Upper management is disconnected from the customer base. New push for unexperienced sales reps to replace longer termed experienced reps. Commission structure is gimmick based and nearly impossible to reach every bucket.
    Too much disconnect between teams, product groups and executive level

    Advice to Management

    Create an actual training program. Replace short sighted execs. Bring in more diverse executive team

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    What happened to this company????

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Use to be able to make decisions and they empowered you

    Cons

    Brought in people from California and the direction and morale took a turn for the worse Left because it felt like a sinking ship

    Advice to Management

    You hire people to do a job....let them do it

  6. Helpful (1)

    Do not work here unless you have to in order to look for another job.

    • Culture & Values
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at ARC Document Solutions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hands off managment, casual workplace & good support staff.

    Cons

    Hands off managment & just flat out refusing to pay according to the published comp plan.

  7. Helpful (2)

    No Visionary Leaders - Process Over People Mentality Poor Morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Market niche in A/E industry that can be built upon.

    Cons

    Trying to become a professional service company in technology with management expertise limited to regional printing and reprographics. No employee reviews, no pay increases; lucky to have a job mentality.

    Advice to Management

    Directors should recruit new leadership to replace current management; new executives who can transform company and inspire employees. Empower employees, provide performance reviews and pay raises based on performance. Completely revamp HR; currently of no value to organization.

  8. Worked as large-format color specialist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    No opinion of CEO
    No opinion of CEO

    Pros

    Fair compensation, room for growth

    Cons

    Management was a little checked out

  9. Helpful (1)

    Wow, has ARC Learned Anything! Same Sad Song.....

    • Comp & Benefits
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    ARC's location is fantastic. Close to Metro, shopping and central to the Washington DC area. The salaries are competitive and you can develop skillsets that you may not have come to the company with......this is its most valuable asset.

    Cons

    You know the saying, you don't know what you have until its gone? Well who knew that it was the past CEO Mr. Collins who truly was the great pioneer and innovator which moved the company leaps and bounds into the future. The current CEO was very promising and exciting when he took the helm; however, he has turned a blind eye to the mischief and incompetence of his Leadership Team. Unfortunately, I was involuntarily separated from the company, but I do not write this review as someone who is disgruntled. I've moved on to doing something I really enjoy- so no malice in my review. I write this review to share my experience through my prism of an employee who contributed a lot and also learned a tremendous amount during my tenure at ARC. Unfortunately, the Leadership Team was allowed to create a very toxic envirnoment which destroyed the very essence of the Corporate Values that employees were encourage to live and work by. This is shameful, as the company spent a lot of money and time to incorporate them in its everyday. This makes me question the CEO/President's leadership abilities- he's a smart man, so why allow this behavior to exist? Only he can answer that question. It is a shame, as ARC, for what its worth, loses its ablility to truly attract new and talented potential employees.

    Advice to Management

    Be real with yourself and read these reviews and ask yourself why such negativity. If you are true to yourself, you will see mischief and incompetence (lack of soft people skills, emotional intelligence, etc.) running rampant amongst your leadership team. Don't let these folks ruin your legacy- take action now!

  10. Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Representative in Raleigh, NC
    Current Employee - Business Development Representative in Raleigh, NC

    I have been working at ARC Document Solutions full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, decent base salary plus car allowance, spiffs and commissions, there are a lot of ways to make more money by selling certain products or services, small rep to manager ratio means more individual support and coaching

    Cons

    Not enough training on specific product lines and services, not a lot of vacation time, insurance is good but expensive

  11. Helpful (2)

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good people to work with

    Cons

    Management lacking depth and/or knowledge

    Advice to Management

    Get people that have verifiable education in senior roles.

Work at ARC Document Solutions? Share Your Experiences

ARC Document Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.