ARC Document Solutions

  www.e-arc.com
  www.e-arc.com

ARC Document Solutions Reviews

Updated November 24, 2014
Updated November 24, 2014
59 Reviews
2.5
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
23 Ratings

Review Highlights

Pros
  • Very little mandatory overtime--good work/life balance (in 5 reviews)

  • Flexible work environment, very pleasant co-workers (in 8 reviews)


Cons
  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 5 reviews)

  • It seems like upper management has no idea what is going on in the field and does not know how to run a sales organization (in 2 reviews)

More Highlights

Employee Reviews

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  1.  

    Employment and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Cleveland, OH
    Current Employee - Human Resources in Cleveland, OH

    I have been working at ARC Document Solutions full-time (more than 3 years)

    Pros

    Local office celebrates holidays with cookout or parties.

    Cons

    Poor management, insufficient pay for work performed. Office management ìs inexperienced resulting in pushing work off on employees to make themselves look good. No pay increases for years for staff, not so for management. Too much favoritism, clicks.

    Advice to ManagementAdvice

    Hire and maintain staff with experience and pay fairly with at least cost of living increase in pay. Eliminate favoritism and clicks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    In one sentence my experience with ARC is disenchanting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in New York, NY
    Current Employee - Technology in New York, NY

    I have been working at ARC Document Solutions full-time (more than 8 years)

    Pros

    The best reasons to work at ARC is if you're a male and can "get along to go along," you'll go very far. If you can sell yourself as the ultra professional and go getter, you're the right man for ARC.

    Cons

    If you're a female professional with years of experience and a real go getter, don't even think about employment at ARC. You'll go no where but obscurity. The office culture is usually professional, time off depends on wether you've earned enough points. And the benefits are you get to watch you benefits get cut each year.

    Advice to ManagementAdvice

    My advice to upper management is look at successful businesses with high moral among employees and pick one or two as a model. Corporate seems a little out of touch with what's happening throughout the regions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Lacks a Vision of Development for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Manager in San Francisco, CA
    Current Employee - Production Manager in San Francisco, CA

    I have been working at ARC Document Solutions full-time (more than 8 years)

    Pros

    Open door policy. Great great co-workers!

    Cons

    Poor leadership. Absolutely no training. Company culture equals nepotism and favoritism.

    Advice to ManagementAdvice

    Hire an experienced HR team trained to develop a plan to help the current employees advance into other roles. The company has been downsizing and closing branches for a number of years. Former employees are still unemployed. We need an HR department who can move the company forward to keep our skills current in the event that we are met with a layoff. Our employees need to remain competitive so that they can compete for jobs since we are continuing to close branches. We need to foster a culture of "caring" and "developing" our employees. Some employees have dedicated many years at ARC and deserve to develop their skills, therefore it is the HR department's job to make sure this happens. My advice to management is to take a good, close look at the Corporate HR leadership to see if it is doing it's job over the years to move the company in the right direction when it comes to developing our employees? OR should you be laying off, or making a complete overhall and change in the corporate human resources area?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Very bad company for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Lead in Calcutta (India)
    Former Employee - Software Lead in Calcutta (India)

    I worked at ARC Document Solutions full-time (less than an year)

    Pros

    - Less employees, so everyone knows everyone
    - Keeps people busy with some work or the other

    Cons

    - No good work (all old and obsolete product)
    - No good policy (environment is bad)
    - Poor software dev culture (they keep office environment like some old shop)
    - Bad treatment to employees (management treats employees like servants and scolds all the time)
    - No direction of products (suddenly they decide to do something and hire some people then suddenly deciding something else and terminating employees)
    - Quickly and silently firing (they are firing people quickly by giving little compensation.false reasons is given)
    - Work policies are very exploiting (anyone gets frustrated very fast)

    Advice to ManagementAdvice

    By the current 'go nowhere' thinking, company is not going to succeed. Should respect the employee and make company policies better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Very Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager

    I worked at ARC Document Solutions full-time (more than an year)

    Pros

    Prior to the recession you were able to make decent base plus commission.

    Cons

    Horrible management! The worst place I ever worked. No direction, did not value the Business development Managers, treated sales people like children.

    Advice to ManagementAdvice

    Take a look at your employees backgrounds and treat them with respect. Know you audience, humble yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Calcutta (India)
    Current Employee - Software Developer in Calcutta (India)

    I have been working at ARC Document Solutions full-time (more than 3 years)

    Pros

    Not much in terms of pros, except the fact that being a super small technology company you get to know most of the people and salaries are decent (not very good, just normal). There are always abundant requirements as most people leave (or decide to leave in the first few months they join). Technology growth is decent.

    Cons

    The company believes in wringing the last drop of blood from the employees. Working here means you cannot have a family or any other responsibilities. Work or no work you have to come to office on Saturdays, national holidays, Sundays and other holidays. And there is no copm-off or pay for these extra days ... Just work for free. On week days even working 10-14 hours a day is not enough.

    The office space is too crampy, they make 6 people sit in place of 2, there is no place to move your leg. Other terms, no medical insurance for family, no life insurance, no parking in the building, toilets dont work many times, no bonus, the roof drips when it rains heavily.

    There are no appraisal cycles, they only listen to you after shouting/crying out for many months. No employee portal even. All applications have to be written on paper and then run behind someone for many days

    Advice to ManagementAdvice

    Management has to make it a better place to work in terms of work-life balance, a decent office place and some very basic corporate policies like family insurance, parking and proper perks and bonus.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Weak management and poor pay--go elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MPS Production Center Specialist in Seattle, WA
    Former Employee - MPS Production Center Specialist in Seattle, WA

    I worked at ARC Document Solutions full-time (more than 5 years)

    Pros

    CEO and VP are highly responsive to low level workers' ideas.
    Very little mandatory overtime--good work/life balance.
    Coworkers were great (until they ran off/dismissed all of the high performing ones).
    Used to be a fun yet productive environment.

    Cons

    -"Temporary" pay cut three years ago that they still haven't given back to us.
    -It takes the company a very long time to accomplish anything.

    Advice to ManagementAdvice

    There's been a lot of talk about adapting to change and becoming more agile, so I think it's time you did just that. It's incredibly disheartening to work for a company that is all talk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Horrible Place to Work - Not Competitive with Today's Saavy Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in San Francisco, CA
    Current Employee - Management in San Francisco, CA

    I have been working at ARC Document Solutions full-time (more than 10 years)

    Pros

    Flexible work environment, very pleasant co-workers.

    Cons

    Poor leadership and lots of nepotism. Even though it is a large employer, and the smaller companies have merged, ARC Document Solutions still operates with a "mom-and-pop" mentality. Lacks modern day, tech saavy leadership. If you work here too long you will loose your competitive edge when searching for work elsewhere.

    Advice to ManagementAdvice

    Sell the company to someone more qualified to run a professional operation, and who will promote a coach-like environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Employees are extremely unhappy, company frequently performs lay offs, and compensation is low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Santa Monica, CA
    Former Employee - Sales Consultant in Santa Monica, CA

    I worked at ARC Document Solutions full-time (less than an year)

    Pros

    Some of the pros include: CEO, COO, CTO, and CFO is proactive and engaged, ample locations, and some really great support staff and people in production.

    Cons

    Employee satisfaction is low
    Senior sales consultants (there are a handful of really great ones)
    Production jobs get cut on a regular basis and physical output of projects are therefor never done quite right for clients.
    Pay is low
    Promises are never kept

    Advice to ManagementAdvice

    Treat your subordinates and consultants more respectfully, we are working as hard as we can to gain productivity.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Dying industry, selling a product without demand.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at ARC Document Solutions full-time

    Pros

    Work/life balance, good base + commissions, free to do as you want, no micro managing from upper management which makes it pretty relaxing and free.

    Cons

    The AEC industry no longer has a need for blueprinting, and corporate has some idea that by selling copiers and plotters they will be able to make up for the lost revenue, when in reality this just isn't possible. It seems like upper management has no idea what is going on in the field and does not know how to run a sales organization.

    Advice to ManagementAdvice

    Fold it up

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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