ARC Document Solutions Reviews

Updated March 29, 2015
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2.6
69 Reviews
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ARC Document Solutions CEO and Director Suri Suriyakumar
Suri Suriyakumar
29 Ratings

Pros
  • Very little mandatory overtime--good work/life balance (in 5 reviews)

  • Flexible work environment, very pleasant co-workers (in 8 reviews)

Cons
  • Not many projects, laid-back atmosphere, contacts with the upper management works in huge favor (in 5 reviews)

  • It seems like upper management has no idea what is going on in the field and does not know how to run a sales organization (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. OK Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at ARC Document Solutions full-time (more than 5 years)

    Pros

    Experienced local teams, wide breadth of products, good balance of work/life.

    Cons

    Upper management is disconnected from the customer base. New push for unexperienced sales reps to replace longer termed experienced reps. Commission structure is gimmick based and nearly impossible to reach every bucket.
    Too much disconnect between teams, product groups and executive level

    Advice to ManagementAdvice

    Create an actual training program. Replace short sighted execs. Bring in more diverse executive team

    Doesn't Recommend
    Negative Outlook
  2. What happened to this company????

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Pros

    Use to be able to make decisions and they empowered you

    Cons

    Brought in people from California and the direction and morale took a turn for the worse Left because it felt like a sinking ship

    Advice to ManagementAdvice

    You hire people to do a job....let them do it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Good in technology/ Bad in process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Calcutta (India)
    Current Employee - Senior Software Engineer in Calcutta (India)

    I have been working at ARC Document Solutions

    Pros

    1. Chance to work with advance technology
    2. Product base company, so get a chance to learn details of product development.
    3. Salary is good

    Cons

    1. Biasness - If you are anywhere close to be known to the higher management then you have good growth opportunity
    2. very week in process - Its a software company but no proper software life cycle or process being followed by any dept. Development is done on ad-hoc basis.
    3. They ask to work on Saturdays

    Advice to ManagementAdvice

    They should be neutral when it comes to giving opportunities, benefits/compensation and growth to all employees.
    A little more process oriented with proper corporate work culture.

    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful

    No Visionary Leaders - Process Over People Mentality Poor Morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Pros

    Market niche in A/E industry that can be built upon.

    Cons

    Trying to become a professional service company in technology with management expertise limited to regional printing and reprographics. No employee reviews, no pay increases; lucky to have a job mentality.

    Advice to ManagementAdvice

    Directors should recruit new leadership to replace current management; new executives who can transform company and inspire employees. Empower employees, provide performance reviews and pay raises based on performance. Completely revamp HR; currently of no value to organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Do not work here unless you have to in order to look for another job.

    • Comp & Benefits
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at ARC Document Solutions

    Pros

    Hands off managment, casual workplace & good support staff.

    Cons

    Hands off managment & just flat out refusing to pay according to the published comp plan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Hyderābād (India)
    Current Employee - Analyst in Hyderābād (India)

    I have been working at ARC Document Solutions

    Pros

    Environment is very good only

    Cons

    Hectic work in office but good

    Recommends
    Positive Outlook
    Approves of CEO
  8. Worked as large-format color specialist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions

    Pros

    Fair compensation, room for growth

    Cons

    Management was a little checked out

    No opinion of CEO
  9. 1 person found this helpful

    Wow, has ARC Learned Anything! Same Sad Song.....

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions full-time (more than 10 years)

    Pros

    ARC's location is fantastic. Close to Metro, shopping and central to the Washington DC area. The salaries are competitive and you can develop skillsets that you may not have come to the company with......this is its most valuable asset.

    Cons

    You know the saying, you don't know what you have until its gone? Well who knew that it was the past CEO Mr. Collins who truly was the great pioneer and innovator which moved the company leaps and bounds into the future. The current CEO was very promising and exciting when he took the helm; however, he has turned a blind eye to the mischief and incompetence of his Leadership Team. Unfortunately, I was involuntarily separated from the company, but I do not write this review as someone who is disgruntled. I've moved on to doing something I really enjoy- so no malice in my review. I write this review to share my experience through my prism of an employee who contributed a lot and also learned a tremendous amount during my tenure at ARC. Unfortunately, the Leadership Team was allowed to create a very toxic envirnoment which destroyed the very essence of the Corporate Values that employees were encourage to live and work by. This is shameful, as the company spent a lot of money and time to incorporate them in its everyday. This makes me question the CEO/President's leadership abilities- he's a smart man, so why allow this behavior to exist? Only he can answer that question. It is a shame, as ARC, for what its worth, loses its ablility to truly attract new and talented potential employees.

    Advice to ManagementAdvice

    Be real with yourself and read these reviews and ask yourself why such negativity. If you are true to yourself, you will see mischief and incompetence (lack of soft people skills, emotional intelligence, etc.) running rampant amongst your leadership team. Don't let these folks ruin your legacy- take action now!

    Doesn't Recommend
    Neutral Outlook
  10. Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARC Document Solutions

    Pros

    Really good company to work with .Enjoying the stay. The best way to succeed is to stay focussed on the goals and to understand the needs of the company.

    Cons

    Nothing really.Great work atmosphere.More information regarding the work life balance is essential.Comp OFFS needed.

    Advice to ManagementAdvice

    Keep up the work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    A public company that still acts like a sole proprietorship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ARC Document Solutions full-time (more than 3 years)

    Pros

    The company is trying to reinvent itself from a print company to a true document solutions provider for Architects, Engineers, and Construction companies.

    Cons

    There is not a formalized merit increase policy, so raises and performance reviews are non-existent. Career paths are dead ends. The company operates as if it is back in time. New technology is not utilized to improve processes. The CEO talks about change, but often references the good old days, so clearly he is not adopting his own message.

    Advice to ManagementAdvice

    The current C suite needs to be changed. With the exception of the CFO, there is too much baggage in long term tenure and thought to truly take this company to where it can go. The CEO needs to understand he runs a public company not a family business, and run it as such.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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