ARRIS Reviews

Updated June 25, 2015
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3.6
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Robert J. Stanzione
26 Ratings

Pros
  • The company values are terrific but good work life balance (in 9 reviews)

  • free parking, flexible work hours (in 6 reviews)

Cons
  • Demotivation, lack of vision, lack of direction, lack of professional skills handicap the talent in the field (in 4 reviews)

  • Really no real career path focus (in 4 reviews)

More Pros and Cons

128 Employee Reviews

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  1. Principal Software Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARRIS full-time

    Pros

    Working in development, one can learn a lot regarding latest technologies. Very good team spirit and working environment.

    Cons

    HR works only for senior management. Does not care for junior to mid-level employees.Senior management has no regard for long standing employees. Only profit margins matter to them. With the latest Pace acquisition, not sure where everything is headed.


  2. Bad Customer Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at ARRIS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, Make own hours, Nothing else

    Cons

    Manager doesn't deal with conflict well
    Manager comes and goes as she pleases
    Office Politics
    Don't pay overtime
    Very stressful

    Advice to Management

    Just because someone has been at the company for years doesn't mean they're management material. Pay attention to what employees are doing and claiming medical leave. Check badges to see what time employees actually come and go.


  3. Setup box teams are good but other software teams( better to avoid)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Bangalore (India)
    Current Employee - Staff Software Engineer in Bangalore (India)

    I have been working at ARRIS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible timing depending upon manager.
    Initial Package may be good.
    One will get good domain knowledge in Setup-Box team.

    Cons

    Horrible politics in manager level.
    Some managers are really unethical and incompetent.They can go to any extent to get there work done.
    One cannot survive without becoming managers tool.
    Most of the seniors are money minded .There is no culture as such.
    Not a place if u want to innovate as well as excel.

    Advice to Management

    Stop behaving like GODS.People are aware of managers technical knowledge s do not pretend.


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  5. Helpful (1)

    Not the Best-and no longer in the area. Doors were closed and business moved to Philly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cusomer Service in State College, PA
    Former Employee - Cusomer Service in State College, PA

    I worked at ARRIS full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual dress code. We did have the ice cream truck come once a month during the summer.

    Cons

    Supervisor not a "people person" (in their own words). No real room to move up. Management wanted to keep you where you were.

    Advice to Management

    Stop insulting your employees with a smile on your face. It's still an insult.


  6. Helpful (4)

    Still not out of the 80s.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA

    I have been working at ARRIS full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Right now, is hard to think of any.

    Cons

    Moral could not be lower, compensation could not be lower, benefits are on the low compared to other companies on the area and they offer no perks.

    Offices in most locations, are depressing instead of promoting creativity you just want to get out of there, asap.

    Management thinks the west coast employees are spoiled and make too much money they don`t deserve.

    Advice to Management

    Living in Suwanee, GA does not cost the same as living in the Bay area. IF you care to keep the little smart people that this company has, you will have to revamp your HR/Facilities department.


  7. Yuck

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Manager
    Current Employee - Tech Support Manager

    I have been working at ARRIS

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free drinks and health insurance package is fair

    Cons

    Bad communication and sweat shop

    Advice to Management

    Don't sell something that doesn't work


  8. Helpful (1)

    does not understand how to build software

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    I have been working at ARRIS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    very good at hardware manufacturing. wide range of products which fully support industry standards. getting a big boost from docsis-3 uptake.

    Cons

    can't manage software development. believes that software can be created just like cable modems, even down to trying to us an ISO 9000 process. individual employees have no idea of what the corporate roadmap is.

    Advice to Management

    understand hardware and software are different and require different management. create an incentive for sales force to actually sell software products.


  9. Helpful (1)

    Knee-Jerk Management with no one at the helm anymore

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ARRIS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Close proximity. Flexible work schedule environment.

    Cons

    ARRIS Executive and PLM management has no strategy any more. It is all knee-jerk management with the Senior Directors and Directors jumping into line without raising a word of doubt; then going off to complain to subordinates about the lack of direction. Of course, six months down the road the Executives constantly second-guess their direction and reverse course; losing all of investment in projects made to date. The only thing they seem to be able to follow through on is selling products, at a loss, moving jobs to China, and buying companies losing money a discount; with no plan for how to use them. All this while, quadrupling, Human Resources, Accounting, and IT, while slashing R&D. Sales, Marketing, PLM appear to completely unable to determine which way the company should be going but that doesn't prevent them from providing ever changing lists of what to develop. This is a cyclic process that is often seen as a company swirls down the drain.

    Advice to Management

    Perform real analyses and quit make decisions based upon popularity and politics. If you want higher margins, you have to sell products at a profit. The bottom line is that It doesn't matter how many of something you sell, if you sell it at a loss. One of the many accounts that have been hired might be able to explain it.


  10. Poor company culture in software operation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR

    I worked at ARRIS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation/holiday/time-off
    Solid industry-no lay-offs during bad economy
    Strong technical people, but many are there on visas, so no choice, but to stay where they are

    Cons

    Medical benefits just so-so
    Sweat shop-work you to death-tell you it will change and then same thing again
    Some arrogant managers
    Some nasty/uncivil people
    Management tells you things will change and they don't
    No modern engineering practices
    Requirements are a joke, design is non-existent, just code and we'll try to fix it later
    Schedules set, resources set, and scope always increases and they wonder why the quality of product is poor

    Advice to Management

    Take a hard look at Beaverton. If you care about the products, fund them appropriately and look closely at engineering processes and management. If you don't care, just wait a couple years and all the talent will have left. New people will try to figure out how things work without any documentation. Products will die on their own.


  11. Helpful (1)

    Beware

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at ARRIS

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation time for all employees at Arris. Timings are flexible at Arris. Business is good at Arris. Casual attire.

    Cons

    Idiosyncratic first line managers that lack accountability.
    Higher mgt - although show respect for employees - are incompetent to manage first line managers which encourages bad behavior and politics

    Advice to Management

    Company will be be better off replacing first line managers and growing culture of support and mutual respect at all levels.



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