AT&T Reviews in Atlanta, GA Area

Pros

Great company to start with, although the pay is less.

Cons

Tremendously slow growth. The management should pave way for employees who are younger and have more potential.

Advice to Senior Management

None

Pros

Salary and health benefits are ok.

Cons

- No Training
- Very poor management, poor communication to the team on processes and procedures, no evaluations to help develop the team and help individual growth. No plan or ideas to help the group and the business grow.
- Non-Management employees treated poorly
- Impossible to get the days off that you want.
- Office politics make it a hostile work environment.
- Higher Tier members (technicial managers) blame their mistakes on people below them and make no effort to support the team.
- Too much focus on the "time to answer" calls instead of fixing the problem and getting the customer up and running.

Advice to Senior Management

From being on the front lines, AT&T has MANY dissatisfied customers that are ready to take their business elsewhere. Upper management needs to make drastic changes on how the company is run or else they are going to lose major money. Listen to your people and more importantly listen to your customers. There are problems that need to be addressed and fixed. Promote people who understand the business, know what their people are doing, can think and fix problems. Train your people so that customers are getting what they pay and not the poor, sporadic service they are getting now.

Pros

The performance benchmark is very low, if you don't want to have to perform

Cons

Advertising division declining at double digit rates

Advice to Senior Management

learn product development like the rest of world does it

Pros

OK pay check, not as well as it could be. Plenty of very intelligent, nice, well conducted colleges. You can feel "comfortable" working at AT&T

Cons

If you are looking for career advancement and "Working up the ladder" go somewhere else. Even after 13 years, I'm still a Manager.

Advice to Senior Management

All employees will and have made mistakes, there is a way to handle those employees. Also, Many have worked many years, with NO pay raise, and NO promotion.

Pros

Pay and Benefits better than most

Cons

No training. No effort made to develop people.
Extremely limited opportunity for advancement.
Poor managers
Poor communications between departments
No recognition for excellent work.
Too much focus on numbers, quantity and NOT quality.

Advice to Senior Management

Make an effort to develop and train your people so they can resolve problems, and in the end help the business succeed. Improve the evaluation process so that it reflects the quality of work that someone is actually doing. This will help in getting rid of employees (managers and non-managers) who are really doing nothing. So often in the past, the layoffs got rid of the best people and the company was left with the worst. Promote the right people, not someone who is good at the B.S., but someone who can listen and exercise good judgment. Effective managers need to understand the business and what their people are doing in order to plan and develop their group.

Pros

Good, Large Organization and pride that comes with the "Logo"

Cons

does not recgonize internal talent to move to more productive work enviorments.

Advice to Senior Management

Do not try to shakle your best employees to a location, and allow them to grow outside of their current deparments.

Pros

Management will work with you when it comes to your personal life and needing time off.

Cons

No room for advancement at all.

Advice to Senior Management

Do not have time limits on contractors.

Pros

Telecommuting is all I can think about to be honest. Great place to work if you don't mind being stagnant for a decade or more.

Cons

No career path
Poor talent retention
Offshore outsourcing to people with no talent

This place used to be great. Happy to come to work and proud to wear the badge. Talented Engineers were recognized and compensated and now they are leaving because they have no growth path, lack of training and the constant outsourcing to India with less talented people.

Advice to Senior Management

Listen to your Engineers and stop buying junk equipment to save a buck. Your network and customers will suffer as a result. 2 week outages to save $200k on the front end costed you millions in downtime, but you are still buying the same equipment? Why?!

Pros

I would say that the salary was probably the most appealing feature

Cons

Poor Leadership roles within the call centers, the lack of communication between departments, the lack of integrity of the image of the company, unobtainable goals forcing reps to display unethical behavior just to reach them. The customer abuse!

Advice to Senior Management

Treat employees and customers with more respect, and professionalism. Step up the communication between departments, and reach down deep and pull the integrity of the company's image back up

Pros

The benefits are great. That's it.

Cons

Most of Management does not know how to coach and develop Reps to get the most out of them.

Advice to Senior Management

Quite.