AT&T Reviews in Atlanta, GA Area

Pros

Good Salary. Good Technologies. Lots of upper level management experience. Good perks of the company i.e. discounts for services, etc.

Cons

Transition from Bellsouth to at&t was rough and lost a lot of culture and consideration for the customer. Since my departure I have heard it has gotten better but can't vouch for that..

Advice to Senior Management

Invest internally to make the processes easier so that individuals can do their jobs properly. It shouldn't take more time internally to process and order than it does to sell!

Pros

Cell phone provided by the company, reasonable hourly pay which raises .50 every 6 months, seasonal allotment from Land's End toward uniforms.

Cons

High pressure and at times very chaotic working environment. Demanding customers. The sales goals keep going up without matching the actual conversion in our store so we aren't able to make decent money on our commission checks. No time off during the holiday season but this is retail so it goes with the territory.

Advice to Senior Management

The departments need to be able to communicate easier and be knowledgeable of what can and cannot be completed in the store. Too often customer service sends customers into the store with problems which should have been handled by the customer service rep over the phone. In many cases they tell customers they have to go into the store to resolve an issue yet it's something we don't have the authorization or ability to do. Obviously we then have an upset customer on our hands who feels they've been given the run around.

Pros

meet many different types of people, learn how to sell better, good opportunity for advancement

Cons

too large a company, inside information hard to attain, retail hours

Advice to Senior Management

more transparency

Pros

Flexibility In work from home.

Cons

Salary not on par with other companies

Advice to Senior Management

Competitive salaries

Pros

1). Competent professionals. I continue to be impressed with the caliber of my team and leadership.

2). Interesting work. I appreciate the challenges I face daily.

3). Fair pay/benefits. I feel that the compensation package is fair for the work I do.

Cons

1). Pure size of company. It's difficult to not just be a "number" in this sort of environment.

2). Promotional opportunites can be difficult to find. However, as with anything else in life, it's up to "you" to make opportunties, if you want 'em.

Advice to Senior Management

I appreciate the efforts our leadership is making to make the team feel involved in the direction of the company.

Pros

Some of the benefits would be health care, savings/pension plans, name recognition, some control over your earnings, union represented

Cons

They are currently misleading new reps regarding salary expectations.

Advice to Senior Management

Set realistic expectations for sales results

Pros

Our products touch peoples lives every day, every where they live, work and play.

Cons

Some of the processes are extremely bureaucratic and keep the company from moving quickly.

Advice to Senior Management

Remove redundancy and truly embrace the One AT&T efforts.

Pros

Comeraderie, training, salary, benefits. Y

Cons

Micromanagement is the watchword, yet I never met my boss, who worked in Tampa. They would lay awake at night thinking of ways not to pay our commissions. I never felt valued as an employee. AT&T was transparent though, I knew I was working on borrowed time and I was lucky, 2 years to the day, 12/31/2008 I officially separated from AT&T. Got the old Bellsouth package, so yay me!

Advice to Senior Management

Trying to put the phone company back together isn't really working. Having 17 diferent systems and a diparate workforce only frustrates customers.

Pros

Decent benefits (though getting less so)
OK pay (not best, not worst)
Flexible hours (in my position. This does not apply to everyone)

Cons

AT&T is a huge step backward from BellSouth. Its like the Flintstones bought the Jetsons. AT&T's practices and procedures in many ways resemble the way BellSouth was doing business in the 90's.

Little chance for advancement (in my position.) When a position becomes available (as it did recently) preference given to out-of-state candidate when there are promotable and capable candidates locally.

Employees distrust upper management's motives. Recent events in my organization have left most employees wondering if management is looking for ways to downsize without having to pay severance, unemployment, etc.

Advice to Senior Management

Value your employees. They are your best asset and can make or break you. Simply talking the talk doesn't cut it. Live your values. Then and only then might we be able to truly compete with Verizon.

Pros

Interesting work, opportunities for different positions

Cons

They have just realigned us as non exempt and we must clock in and out. Overtime must be approved. Feel like a rep not a manager.

Advice to Senior Management

Make us exempt again