AT&T Reviews

Updated June 22, 2015
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2.9
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
52 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

116 Employee Reviews

Sort: Popular Rating Date
  1. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    AT&T is a well established company with great benefits.

    Cons

    It can be frustrating working for a huge corporation where you have little input for actual changes in policies.

    Advice to Management

    Give more credit to employee feed back.


  2. Helpful (1)

    Good money hard work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise Technician in Austin, TX
    Current Employee - Premise Technician in Austin, TX

    I have been working at AT&T full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay and all the hours you would like. Purchase all the equipment you need on the company.

    Cons

    You're an installer/customer service/ technical consultant/life coach/ do all. Way to much expected of you to do for a little time alloted.
    Expected to fix other techs slack job in a blink of an eye.

    Advice to Management

    Demand a standard of quality from all in your team, from seniors to juniors. Quality everyone, no one has ever said management was easy. Hold your peers to a standard.


  3. AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Consultant in Round Rock, TX
    Former Employee - Sale Consultant in Round Rock, TX

    I worked at AT&T (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great crew to work with. No issues with management or HR. Great place too work> I had a blast!!

    Cons

    Hour too long and promotion slow!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at AT&T full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture and great benefits.

    Cons

    Very difficult to get a rise or promotion

    Advice to Management

    Listen to the employees needs and concerns.


  6. Long term employment and advancement opporunity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at AT&T

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great place to get advancement, lot's of great people working there. Money is worth the hard work.

    Cons

    Targets are stressful and never ending, Tends to be demotivating for direct reports.

    Advice to Management

    Work on setting goals that will allow employees to feel proud of their work.


  7. WiFi tech support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Austin, TX
    Former Employee - Technical Support in Austin, TX

    I worked at AT&T (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Competitive pay. Manager base level on hire for %50 discounts Apply for uverse and cell phone's etc. Decent vacation time.

    Cons

    Non union, unlike upstairs sales floor, no interactions. Metrics, metrics, metrics. "Quality" pulls random calls then grades. No decent rewards after hitting metrics. No after call wait ACW. Avg. handle time. 24/7 and holidays unless you have senority or bribe another employee. No windows, fake lighting, flourense nightmare leading to headaches, no joke wear shades. Don't have your own desk as it rotates after each manager has a new pool of people to "look over" after 3-6 months. Easy to fail calls, any sane person would listen to a call and say it was excellent, "quality" would take points subjectively, unable to ever question or get back those points. Very stressful when being hounded by both customers and management. Your manager is just a glorified Supervisor who has brown nose his way in. You ever speak you mind you will be on the sh$t list. Never get anywhere there. They will keep you there taking an ungodly amount of calls till you've had enough. You're just a number there, and oh did I mention metrics? You never have proper working tools, most ticket software was buggy. METRICS, and once you hit them, you get a poor raise every year. Less than .5%, not even 1%. Avg bonse for rembirmisment of hair pulling and holding back your tongue from this incompetent company. Too much red tape and metrics !

    Advice to Management

    Clean house and get a Google minded approach. Treat your employees like actual human beings. Bring some perks over. Stop being like a robot.


  8. Run, Don't Walk...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Austin, TX
    Former Contractor - Anonymous Contractor in Austin, TX

    I worked at AT&T as a contractor (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There were a few good people that worked there

    Cons

    The Work environment was constantly tense due to infighting between different managers, groups, business units, and/or vendors. Micromanagement of everyday aspects for all employees with few exceptions. The mid level management team was constantly giving contradicting instructions. Company decided to deploy internal business software that wasn't finished by any stretch of the imagination, forced everyone to use it, then chastised people when productivity went down and costs went up. Near zero upward career mobility. extremely high turn over rate. Company doesn't like to hire much and prefers to bring people on as disposable contractors.

    Advice to Management

    Bring back the culture and environment that Wayport had before it was disemboweled by the AT&T WifI Services. Oh, and try finishing software before deploying it into the business environment.


  9. Good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Architect in Round Rock, TX
    Current Employee - Senior Technical Architect in Round Rock, TX

    I have been working at AT&T (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company has great benefits, including a pension, bonus, generous vacation, and unlimited sick days.

    Cons

    Way too much (unpaid) overtime expected


  10. Great training and work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Austin, TX
    Current Employee - Intern in Austin, TX

    I have been working at AT&T full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    They will provide you all the training needed to do the job and you just have to put in the effort. lots of support from people when you are stuck.

    Cons

    Management might seem too engaged with their own work and not receptive to employee feedback. But hey, its corporate america, what do you expect?

    Advice to Management

    Keep doing whatever u are, only try a little harder to boost the morale of your team by having regular team meetups as it can become frustrating when every employee is working without having regular interaction with other employees.


  11. Helpful (1)

    Rsc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Austin, TX
    Current Employee - AT&T Mobility RSC in Austin, TX

    I have been working at AT&T part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The money is good. You have vacation and seniority goes a long way. You have a union.

    Cons

    Need a day off request it a month and half in advance. And you MIGHT get it off. Sick for 3 days equals voluntary leave. Even with a doctor's note.



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