AT&T

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AT&T Reviews in Austin, TX

Updated September 14, 2014
Updated September 14, 2014
5,705 Reviews
3.3
5,705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,647 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 289 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 149 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 241 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 274 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at AT&T full-time for more than 3 years

    Pros

    Pay is decent if you can deal with the hours and constant change. Benefits are good and you have the comfort of knowing that you work for a financially stable company with a solid customer base and wireless network

    Cons

    Long hours, frequent company initiative changes, short notice in schedule changes, focused on short term instead of holistic objectives derived from root cause analysis.

    Advice to ManagementAdvice

    Practice what you preach. Don't ask for innovation ideas when you are not interested in change

  2.  

    Run LIKE Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer for Mcdonolds  in  Austin, TX
    Former Employee - Network Engineer for Mcdonolds in Austin, TX

    I worked at AT&T as a contractor for less than a year

    Pros

    Experience; good vlan subnetting experience

    Cons

    ATT completly disregards their contract workers; They don't even provide coffee cups. That is Cheep;
    Vaping is allowed in class and machine room and work area; Very Bad
    Pay is awful

    Advice to ManagementAdvice

    Pay More Better Facilities more support staff, the had no secretaries or receptionists;
    More communication with Contractors

    Doesn't Recommend
    Negative Outlook
  3.  

    SM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX

    I have been working at AT&T full-time for more than a year

    Pros

    Diverse company with experts in every department

    Cons

    Lack in expectations for salary and bonuses

    Advice to ManagementAdvice

    NA

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Too many changes

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Austin, TX
    Current Employee - AT&T Retail Sales Consultant in Austin, TX

    I have been working at AT&T full-time for more than 5 years

    Pros

    If you have a busy store it's good money but a lot of micromanagement.

    Cons

    Pay not as good as it use to be, bad management, and not enough room to move up in company.

    Advice to ManagementAdvice

    Promote the good managers and fire the bad managers

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Very corporate with a lot of favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX

    I have been working at AT&T full-time for more than a year

    Pros

    The pay is good if you are good at your job and doing everything your manager tells you.

    Cons

    The scheduling goes off of seniority, so you could be the best seller there and have to close late every single day because you are new.

    Advice to ManagementAdvice

    My managers were really bad at choosing who they want to treat well, the favorites would get anything they wanted (better schedules, over and hour lunch, days off, etc)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Steady Decline in Employee Happiness and Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX

    I worked at AT&T full-time for more than 5 years

    Pros

    Great pay for someone right out of high school.
    Free phone.
    Training.

    Cons

    Pay lowers every comp plan change while duties increase exponentially.
    Harsh upper management demanding unachievable goals.
    Very stressful work environment with little company assistance.

    Advice to ManagementAdvice

    Treat employees better because they deserve it, not just because you want to emulate more successful companies.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    NFL Job, not for long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Technical Support  in  Austin, TX
    Former Employee - AT&T Technical Support in Austin, TX

    I worked at AT&T full-time for more than 10 years

    Pros

    Decent technical training for equipment and programming.

    Cons

    Oppressive work atmosphere and managent style. Better have a good 401k plan as pension funding is a wreck. Still, high turnover keeps vested employees in short supply.

    Advice to ManagementAdvice

    Treat your employees as your biggest asset instead of your biggest threat.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good pay, horrible work/life balance (Austin call center)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Representative Assist/Mentor  in  Austin, TX
    Former Employee - Representative Assist/Mentor in Austin, TX

    I worked at AT&T full-time for more than a year

    Pros

    Great pay!!! Great commission structure(if they do actually pay you proper commission)

    Cons

    AT&T has a terrible attendance policy. You could come to work bleeding from a horrible car accident and need to go to the ER and they would dock you for missing work. There is never "available time" to take off if you wake up feeling sick/have the flu/are dying. After a year if you can find something chronically wrong with yourself then you can get FMLA hours from your doctor and then take time off and not get in trouble. If you want a vacation make sure you schedule a year in advance. Great job if you like to have 4 managers breathing down your neck all day and telling you to do better even if you're one of the top representatives but don't tell you what to do. It's never enough for them. You can easily have your hard earned sales stolen. Also they can find a way to loophole you out of commissions so keep a good record of what you sold.

    Advice to ManagementAdvice

    Quit having so many metrics and unnecessary workload for management so they aren't so stressed. Make your employees feel more appreciated. Management isn't on the phone all day taking the calls from angry people and getting cursed at and they forget what it's like being a representative very quickly. We don't need the customers and the managers at the same time making you feel like crap. Lose the unnecessary scripting at the beginning and end of the calls it just irritates customers(now being a customer it's irritating hearing the same thing every time I call and it makes me feel like the interaction is less personal and the reps are forced to say things that sound ridiculous)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Lots of write-ups...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician  in  Leander, TX
    Former Employee - Premesis Technician in Leander, TX

    I worked at AT&T full-time for more than 3 years

    Pros

    Union. Good pay, great benefits, very good team feeling (excluding management).

    Cons

    Management is only concerned with covering their own butts instead of stepping up for their technicians. Tier 2, Sales and all other phone reps are rarely helpful. New tools and regulations are constantly rolled out that either don't work at all or slow down our work. Yes, you get sick days, but what happens if you use one?: write up. I have never been written up for anything in any job I have had in my life. I was written up half a dozen times in three years here.

    Advice to ManagementAdvice

    Let management into the union so they won't be so frightened. If they are protected, they will protect the technicians more. If the technicians are protected more they will work better. You have the power to fix most of the problems the technicians are having, so do it. Don't keep pushing good technicians out the door.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Best Employer of My Life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Planning and Design  in  Austin, TX
    Current Employee - Network Planning and Design in Austin, TX

    I have been working at AT&T full-time for more than 3 years

    Pros

    Pay
    Bonus
    Pension
    401 Company Match
    Cutting edge Technology
    Product Ownership Opportunities
    Technology Defining/Influencing Roles with potentially Global Impacts.

    Cons

    Challenges can be:
    Redefining yourself as old technology sunsets.
    Being the first in a new technology area
    Being the only resource for for issues that may arise
    Long hours

    ...but isn't that also what we love about technological leader roles?!!!

    Advice to ManagementAdvice

    Remember to recognize internal personnel, not just the project management teams, or figure heads.

    Recommends
    Positive Outlook
    Approves of CEO

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