AT&T Reviews

Updated July 27, 2015
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3.2
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
149 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

296 Employee Reviews

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  1. Good potential if applied correctly

    Current Contractor - Technical Project Analyst in Arlington Heights, IL
    Current Contractor - Technical Project Analyst in Arlington Heights, IL

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Good experience earned/learned, good to have on my resume.

    Cons

    To many business units involved tend to complicate things.


  2. Awesome company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is not a job; it's a career. Great compensation and benefits, excellent opportunity for advancement, wonderful colleagues!

    Cons

    Senior management and constant downsizing.


  3. Client Solutions Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Chicago, IL
    Current Employee - Client Solutions Executive in Chicago, IL

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have a great management team supporting me. Good benefits covering a wide range of services. Diverse, talented workforce - you are judged by your talents not by how you identify.

    Cons

    Commissions are capped and quotas raised with sucessful sales. Heavy bureaucracy that is difficult...and sometimes impossible to navigate. Little upward promotion opportunities. Difficult to get enterprise services installed once they are sold

    Advice to Management

    Listen...really listen to your employees. They want to make AT&T successful


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  5. Lots of Bad with the Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Director in Hoffman Estates, IL
    Former Employee - Senior Technical Director in Hoffman Estates, IL

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay and benefits, camaraderie, and open to ideas.

    Cons

    Lots of politics, jockeying for position, and lip service. If you're not located in Dallas or Atlanta, you hit the glass ceiling pretty quickly.

    Advice to Management

    Be open and honest, and allow your team to do the same.


  6. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Aurora, IL
    Former Employee - Sales Consultant in Aurora, IL

    I worked at AT&T (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great earning potential, good benefits

    Cons

    Burned out of retail. Compensation is not what it used to be.


  7. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are working for the right person the company can really be a great place you will learn a lot about yourself and your peers.

    Cons

    The company is going through a lot of changes. There are can sometimes be a lack of training and development of employee's. It's easy to sometimes be considered as a number and not a person.

    Advice to Management

    Stay consitent with the message being sent to employees and continue development of your existing employees.


  8. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Chicago, IL
    Current Employee - U-Verse Premises Technician in Chicago, IL

    I have been working at AT&T

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Cable free, reliable income,benefits are sub par. Freedom to move around the city. Not being secluded to on place every day.

    Cons

    Not enough u compensation. Long hours without being properly compensated. Unable to have a say so in company changes. Union not doing job.

    Advice to Management

    Pay more


  9. Fiber

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Splicer in Montgomery, IL
    Current Employee - Fiber Splicer in Montgomery, IL

    I have been working at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay & benefits are great

    Cons

    Micro managed to death. Management has no understanding of our job. Very hostile work environment.

    Advice to Management

    Enough of the micromanagement. Let the employees do there jobs. Management needs to learn our job. Lines on a print doesn't always mean it's reality. Overall, management is embarrassing, morale is extremely low, which creates a very hostile work environment. Do not work here. Not worth the stress for young guys.


  10. Helpful (1)

    Room for improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL

    I have been working at AT&T (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The benefits are pretty good

    Cons

    No work/life balance Long hours, sometimes 10-11 hour work shifts Management doesn't connect well with employees Commission structure is constantly changing, so it's a fight to make a decent check every month because the goals change.

    Advice to Management

    Figure out how to really coach great employees, everyone isn't the same.


  11. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Oak Lawn, IL
    Former Employee - Manager in Oak Lawn, IL

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most definitely a team based fast paced environment, big plus. You can always count on positive reinforcement from upper management.

    Cons

    I feel all Fortune 500 organizations should cross train every management employee in all departments. This option is only available to brand new college graduates within the "AT&T" organization.

    Advice to Management

    My advice would be to perform quarterly performance / productivity reviews in all departments and with every employee in the organization.



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