AT&T Reviews in Chicago, IL Area

Pros

Benefits are great for any employee

Cons

Downsizing of employees with no advance knowledge

Advice to Senior Management

Check out job performance before likable of the employee by the manager

Pros

great pay and great benifits

Cons

work life balance is tough

Advice to Senior Management

look at all field for advancement not just the people who email upper managment the most

Pros

As with most big companies you do not have to worry about the pay check bouncing. Plenty of work and hours.

Cons

High turn over due to many reasons. It's about the numbers no matter how you cut it. Few follow the rules and procedures. To many problems that are out of the techs control.

Advice to Senior Management

Reward people for doing the job right the first time. Listen to the customer. Old say that is very true: "A customer that is very happy well refer 10 people to your company, however an upset customer will tell everyone and anyone about it." (author unknown).

Pros

Great benefits and pay, also great employees to work with who are dedicated to the job.

Cons

Needs more employee involvement in general decisions

Advice to Senior Management

Listen to the employees who are doing the job and dealing with the customers everyday.

Pros

The salary was very good

Cons

No flexibility you are AT&T

Advice to Senior Management

Be more employee friendly

Pros

Excellent opportunities to grow your personal development thru the att university. You can be exposed to classes like professional presentation, time management, and business development.

Cons

After all that training there is no where to move. Most promotions are done by seniority, or favoritism. It's very hard to even make lateral career changes. The company also does not have a balance view on employee work/ life requirements for salaried persons.

Advice to Senior Management

There should be some type of gateway programs into other positions. Because there is an excellent opportunity to better yourself but no where to implement those changes. Address the issue of work/ life balance better. Att loses very hard workers with the potenial to grow and be better due to this unbalance.

Pros

It was a great environment to work at. The workplace was very communicative and the benefits were great. They treated me with respect, and it was everything I wanted in an internship

Cons

There were some cases were I didnt have any work to do. The work hours were heavy, however, I didn't mind it.

Advice to Senior Management

Great place to work! If you succeed at your position, you will be offered a better position in the future

Pros

the people you work with is nice, and the money is good

Cons

you can not take a day off unless it is open and they are hardly never open
AT&T will take you commission if you do not sell 1 wireless Manager do not do their jobs

Advice to Senior Management

management need to do what they ask their employee to do stop get bounes they did not work for

Pros

Company name on the resume

Cons

You can get lost in the shuffle when your organization is too large.

Pros

Benefits are second to none
People/co-workers are phenominal
Growth areas of business are rewarding financially

Cons

Local (Midwest & Illinois Specific) Senior Management is horrible
Any mid-level managers that treated people right have been forced out
Salary well below competitors
Lousy work environment due to downward pressure
Total company focus has shifted completely to corporate metrics and away from customer service

Advice to Senior Management

Midwest/Illinois senior leadership has no management ability outside of fear/intimitadation and choas. Corporate messages from officer level are vastly different than that being communicated at local VP & GM level...Change out that management to insure all business units are following the same corporate directives