AT&T

  www.att.com
  www.att.com
Work in HR? Unlock Free Profile

AT&T Reviews in Chicago, IL

Updated September 18, 2014
Updated September 18, 2014
5,705 Reviews
3.3
5,705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,647 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 289 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 149 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 241 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 274 reviews)

More Highlights

227 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Administrator  in  Hoffman Estates, IL
    Current Employee - Maintenance Administrator in Hoffman Estates, IL

    I have been working at AT&T full-time for more than 5 years

    Pros

    Great salary for a semi-technical position, although it was a call center position. There are certainly opportunities for some to move up, but it is often more of a question of waiting it out (unless you are a fast tracked employee). Many of the employees have high seniority (20+ years at the company), so it is a company that you can consider for your entire career, if you so choose.

    Cons

    Middle management was often petty and more like baby sitters than professionals. Many of the arbitrary rules seemed to be developed just to make people less likely to stay there, and during the time that I quit, the company was indeed working to reduce the number of employees. They ultimately closed the super center they established by consolidating offices.

    Advice to ManagementAdvice

    Create a culture that is not focused on creating a superior-subordinate dynamic. People work harder for managers they not only respect, but who respect them right back.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Proud to be an AT&T Retiree, but Still Believe There's Ample Room for Improvement There...!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director (Retired)  in  Chicago, IL
    Current Employee - Director (Retired) in Chicago, IL

    I have been working at AT&T full-time for more than 10 years

    Pros

    Good company with strong traditions and solid vision for the future. Doing all the right things to ensure their continued success in the world of Communications. From a career perspective, ample opportunities provided to progress in the business if you are willing to put forth the effort required to continually grow your skill sets and take on new responsibilities.

    Cons

    Can be very bureaucratic due to size. Continues to display a lot old fashioned behaviors such as attempting to move all General Managers and above to their corporate headquarters in Dallas. Willing to lose talented resources rather than allow for remote leadership.

    Advice to ManagementAdvice

    Make sure you are truly practicing what you're preaching. Talk a good game about the importance of the people, yet still exhibit behaviors that do not take into consideration an employee's family, health or overall quality of work life. Still harbors a "Good Ole Boy" network within its upper/senior leadership levels.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Manager  in  Chicago, IL
    Former Employee - Call Center Manager in Chicago, IL

    I worked at AT&T full-time for more than 10 years

    Pros

    Advancement, Leadership Training, Motivating,

    Cons

    The only challenge I had was when my office was closed & I interviewed for several management positions locally the managers that were due to be surplus were not selected first. The only choice the managers had were to relocate out of state at your own expense, I did that once & couldn't afford to do it again plus my family responsibilities had changed at home.

    Advice to ManagementAdvice

    My experience with upper management was good, as far as my performance evaluations, leadership training, I was given excellent constructive feedback to help me advance to the next level in my career, I was praised for my successes. my overall experience was excellent to me.

    Recommends
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Best company to begin and end your career at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant  in  Chicago, IL
    Former Employee - AT&T Retail Sales Consultant in Chicago, IL

    I worked at AT&T full-time for more than a year

    Pros

    Salary was very sufficient, I was always treated with the utmost respect, my team was a family, and I had fun.

    Cons

    The only con was not realizing before I left this was the best place for me to be.

    Recommends
  6.  

    It was a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Hoffman Estates, IL
    Current Employee - Account Manager in Hoffman Estates, IL

    I have been working at AT&T full-time for more than 8 years

    Pros

    It is a large company and room to grow.

    Cons

    In the Account Manager account base is important. If the account base is bad you cannot make quotas.

    Advice to ManagementAdvice

    Get rid of the bad modules.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Retail Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager  in  West Chicago, IL
    Former Employee - Retail Sales Manager in West Chicago, IL

    I worked at AT&T full-time for more than 3 years

    Pros

    Pay is above average, you get exposed to several different management practices and at a relatively young age manage teams of 10-30 people.

    Cons

    Schedule, retail hours don't work well with work life balance ie 10am-8pm and working weekends. Constantly changing objectives

    Advice to ManagementAdvice

    Need to develop other career paths outside of the retail channel. You will continue to lose top performers due to bottlenecks at the RSM/ARSM level.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Representative  in  Deer Park, IL
    Former Employee - Finance Representative in Deer Park, IL

    I worked at AT&T full-time for more than 3 years

    Pros

    Pay, at the forefront of technology, excellent training in the retail portion of the company.

    Cons

    Hours in retail (never really a pro for family life), their view on education over experience needs to be revisited. People with degrees in completely unrelated fields are given $60k a year jobs without any previous retail sales or management experience just because they have a degree.

    Advice to ManagementAdvice

    Revisit the college hire in program. Don't take jobs that candidates with years of company and industry experience would qualify and excel at and give them to people who have a degree in let's say journalism or a foreign language. Make them have a degree in something that would be relevant to the position they are being hired for; management, business admin, marketing, human resources, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Career Prospect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Hoffman Estates, IL
    Current Employee - Senior Analyst in Hoffman Estates, IL

    I have been working at AT&T full-time for more than 8 years

    Pros

    You can work in the company until retirement. Great health insurance, good retirement plan

    Cons

    Full of old and complacent employees. Don't bother to go for personal development like getting an MBA if you already work there. They will pay you like an intern for the rest f your life. Managers don't believe they should pay you more if you are already in. If you get your MBA look outside to another employee. The management talk but no action. Not a great company for career advancement. Dead end employer.

    Advice to ManagementAdvice

    It's not enough to give tuition assistance without a program to assimilate employees that benefit from it into management. Paying MBA graduates like interns because the company gave them tuition assistance is like training for competitors. The CEO is good others, probably not

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    A good place to work but not a long time career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Chicago, IL
    Current Employee - Sales Executive in Chicago, IL

    I have been working at AT&T full-time for more than a year

    Pros

    You get to make your own schedule and there is a lot of flexibility. Great benefits with a great vacation package.

    Cons

    Understanding how you get compensated is hard due to having so many metrics with different weighted pay outs. You have to have good working knowledge on hundreds of different products. Also, it can be hard to distinguish your role to the customer since they see you as a service manager more often then in sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Pay, makes it hard to Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Schaumburg, IL
    Current Employee - Retail Sales Consultant in Schaumburg, IL

    I have been working at AT&T full-time for more than 3 years

    Pros

    Great Pay, great benefits.

    Cons

    No work life balance, I believe full timers should have more control of their schedule.

    Advice to ManagementAdvice

    Be more positive with employees, the constant observations make it really hard to feel comfortable when talking to customers. Be more understanding of employees having families.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for AT&T? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.