AT&T Reviews

Updated June 25, 2015
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3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
144 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

286 Employee Reviews

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  1. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Oak Lawn, IL
    Former Employee - Manager in Oak Lawn, IL

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most definitely a team based fast paced environment, big plus. You can always count on positive reinforcement from upper management.

    Cons

    I feel all Fortune 500 organizations should cross train every management employee in all departments. This option is only available to brand new college graduates within the "AT&T" organization.

    Advice to Management

    My advice would be to perform quarterly performance / productivity reviews in all departments and with every employee in the organization.


  2. Watch the Union

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Specialist in Chicago, IL
    Current Employee - Customer Account Specialist in Chicago, IL

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to work & grow. They always encourage learning. This is a company that wants its employees to succeed. Plus, the training is free.

    Cons

    Watch the Union because no matter how long you work there nor how great they thought you do. You can be "displaced" !!

    Advice to Management

    Management overall is fine. There are a few managers that run in cliques which is questionable behavior for any business.


  3. Helpful (1)

    Great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Chicago, IL
    Current Employee - Assistant Store Manager in Chicago, IL

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Top of the line training
    The sky is the limit in growing with the company.
    Market leading
    Fantastic money to be made

    Cons

    Work/Life balance is difficult due to being in a retail setting.
    Compensation structure changes often


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  5. Helpful (1)

    TDPe Leadership and development Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist - Network Design Engineer in Warrenville, IL
    Current Employee - Senior Specialist - Network Design Engineer in Warrenville, IL

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is great, and there are LOTS of opportunities for furthering your education. I am constantly taking online classes, all paid for by at&t. Additionally work life balance is fantastic in this program. You can work from home a few days a week depending on your boss, and you can only work from 8am to 5pm (any more work and you get paid overtime).

    The program also has meet ups with other people in the area that are in your program. Its nice to build the social and professional network that comes along with this.

    I would definitely recommend this rotational program.

    Cons

    Probably to only con is that the company is really big and you can get lost in it.


  6. Helpful (1)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Franklin Park, IL
    Current Employee - U-Verse Premises Technician in Franklin Park, IL

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Get to be out and about, as long as you are doing everything you are supposed to do your boss leaves you alone. Pay is good.

    Cons

    Out dated equipment, always trying to change policies and give us more work with out being compensated in our pay for the additional work being added.

    Advice to Management

    Load updates are good but not consistent with every manager and on Saturdays it is the worst time to work managers are not involved at all.


  7. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Area Manager in Aurora, IL
    Former Contractor - Area Manager in Aurora, IL

    I worked at AT&T as a contractor (More than 10 years)

    Pros

    AT&T is a great company. I worked for the company for 15+ years. I later worked as a PM contracted to AT&T.

    Cons

    The only con I would add is that the company's annual reduction in force can at times be extreme. As a manager I seldom understood the reason for the reduction in enough detail to explain the reasons behind the action.


  8. retail sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Villa Park, IL
    Former Employee - Retail Sales Consultant in Villa Park, IL

    I worked at AT&T full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fun place to work great pay

    Cons

    lots of pressure from the managers and they stand awkwardly by you during your customer interactions to criticize everything you did

    Advice to Management

    take the time to acknowledge the things the employees do good


  9. Greedy and very bureaucratic. Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Program/Project Manager IT in Schaumburg, IL
    Current Contractor - Senior Program/Project Manager IT in Schaumburg, IL

    I have been working at AT&T as a contractor (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    As a contractor, I can stop working after 40 hours.

    Cons

    No career, no pay raise (instead we get pay cuts), mandatory unpaid weeks off every few months, mandatory furloughs during 4th quarter

    Advice to Management

    Stop being greedy. You will lose all talent.


  10. Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Construction & Engineer in Chicago, IL
    Current Employee - Manager Construction & Engineer in Chicago, IL

    I have been working at AT&T full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are wonderful! I have come to see them as family. Benefits.

    Cons

    At&t sees no value in their employees. Work life balance simply does not exist. They work their employees to their brink and most feel set up to fail. It is really hard and sad to watch people that you have come to care about be treated so poorly. I would not suggest at&t to anyone at this point in time. I have been told that it used to be like a family. I hope it is moving back in that direction, but I don't plan on staying to find out.

    Advice to Management

    You have a lot of work to do. Start from the bottom. Ask your technicians what they need and actually listen. Treat them like they are part of the team. You need them. MSOC is a wonderful tool for front line manager's, but only a tool. The system is not malleable enough for it to be used across the footprint as a standard. The "numbers" have destroyed your company culture that many used to hold dear.


  11. Contract Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Corporate Staffing Manager in Chicago, IL
    Former Contractor - Corporate Staffing Manager in Chicago, IL

    I worked at AT&T as a contractor (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Team with excellent managers. Top notch ATS system. I enjoyed my time with AT& T and hope to come back.

    Cons

    The only one I can think of is the meetings about meetings and conference calls but you should expect that from a large corporation.

    Advice to Management

    I do not have any.



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