AT&T Reviews

Pros

It's amazing that the blue collar workers which I will list as field technicians, testers, dispatchers, central office technicians and some first line managers are highly professional and customer orientated and a great bunch to work for. As a fifteen year employee the salary is above average and the health care packages have been one of the best with total care including medical, dental, vision and pharmacy.

Cons

AT&T upper management is money driven and are clueless to customer care. Daily conference calls are mostly about charts and grafts of field technicians performances to the micro-managed level which gives you a feeling of being a robot instead of an individual. First line managers are threatened with their jobs or ugly relocations if they do not conform to the numbers games, which appear to be tied to their bonuses that can be yanked at the end of the year. With technicians running around like crazy trying to make their numbers so they do not get written up, the poor customer ends up being held up for ransom.

Advice to Senior Management

Spending millions on slick advertising is not an excuse to dig your hands deeper into customer pockets and not provide top notch service. Micro-managing and threatening your own employees, taking away benefits, cutting back jobs, laying off technicians and sending a signal to the field that no job is safe nor secure, while you squander billions on a bad T-Mobile deal will continue to make AT&T a soar place to do business with.

Pros

Good pay, medical,dental,tuition reembersment,payed vacation, and theres seminars where you get to test out new technology its really great.

Cons

this is not a 9-5 job alot of time your schedule is along the lines of 10:30-8:30 completely consuming your day giving you no oportunity for personal time for that day

Pros

-Great pay for the workload
-Paid training period with a sales ramp up
-Paid vacation with great benefits
-Constant incentives to win devices, tablets, tickets to sporting events.

Cons

-Advancement is often halted if your doing exemplary sales
-Large amount of nepotism, its pretty much impossible to earn your way up based on your sales metrics, you have to know someone and build relationships to get promoted
-The pay structure is adjusted every single year in april, and every single year it goes down for corporate retail sales reps.

Advice to Senior Management

Build your commission structure around the direction you want your sales reps going.
Stop the constant pay cuts that happen annually.
Promote from within, having an specific program in place solely used to bring in college graduates often with zero knowledge of the industry and technology for that matter to run your stores is a mostly a slap in the face to your employees. You should have enough confidence in the retail sector from the top down to train and develop internal talent.

Pros

Lots of smart people in the industry to work with.

Cons

Very large corporation and it is easy to feel lost

Advice to Senior Management

Innovate promptly.

Pros

Benefits are great for any employee

Cons

Downsizing of employees with no advance knowledge

Advice to Senior Management

Check out job performance before likable of the employee by the manager

Pros

Good pay and benefits are a plus

Cons

Outsourscing. ATT does not like california

Pros

size of breath of offering

Cons

it's tough to be noticed for good work.

Pros

great pay and great benifits

Cons

work life balance is tough

Advice to Senior Management

look at all field for advancement not just the people who email upper managment the most

Pros

There are opportunities to make a career here. You get medical benefits and can make a decent living. They will help you pay for School.

Cons

You can never do enough work to satisfy the Taskmasters. The place is filthy, and many buildings haven't seen a good cleaning since 1983. Much of the equipment used to complete a job is anywhere from five to fifty years old, and in a barely functional state. No sick days, and when you call in sick they will give you a good emotional beat down when you return to work. You have to get on your knees and beg your boss for everyday supplies to do the job. The place seems like it is being bled to death.

Advice to Senior Management

After the 4 billion dollar give away to T-Mobile I have to wonder if your ego's haven't gotten in the way of good judgement. Where is the Integrity you folks talk about in the Code of Conduct? Treating people lower than dogs could eventually kill the Golden Goose.

Pros

Stable paycheck and benefits package.

Cons

Unions. Trying to operate as a single company when the current AT&T is actually a combination of several regional companies, each with it's own unique ordering and billing systems, and regional process variations. Classic pounding of square peg in round hole. Overly extreme cost-cutting in wireline (can't even buy pens and paper) to subsidize wireless expenditures (botched T-mobile deal.)

Advice to Senior Management

Need more skip-level communication. Need to get tough with unions regarding bloated benefits (90 weeks job bank for retirement-eligible employees?) Need to change sick-leave policy so that it is not susceptible to FMLA abuse (employees getting 6 months off paid sick leave each year, only to return and then get their 7 weeks paid vacation and personal time???)