AT&T Reviews

Pros

Wages & benefits. Safe work environment.

Cons

Industry jobs are becoming scarce.

Advice to Senior Management

Keep investing in technology.

Pros

Company is at the forefront of technological advancement and leads the mobile broadband revolution. New technology keeps promoting growth and industry stability.

Cons

Since the "new" AT&T was formed there is a concentrated effort to nationalize command and control. This may look good on paper but has stifled customer and employee satisfaction. Leadership promotes front line empowerment but that rarely makes its way to the field because of silo bureaucracies and old mgmt styles dating to the wireline side of the business. Former Mobiilty/Wireless employees have been overlooked for senior mgmt jobs in favor of the "good ole boys." Benefits have dropped considerably as well as some job titles, bonus %, and 401k contributions.

Advice to Senior Management

Pay more attention to the employee surveys and LISTEN to what the employees are saying rather than the approach that your word is gospel and the way it shall be. Promote employee satisfaction and reap the benefits of increased productivity and loyalty. You have MANY unhappy employees across the enterprise.

Pros

fun fast paced enviroment friendly decent pay good people for the most part

Cons

having to rely on att customer service to get things done sometimes

Pros

AT&T is a huge credible company and is unlikely to fail or go out of business.

Cons

A lot of unnecessary and complex process specially after the merger to one AT&T which have made everything a lot slower. Too many levels in vertical in management hierarchy which limits the visibility and recognition of the good work.

Pros

The atmosphere was relaxed and there were good benefits and work environment with colleagues who were interested in the new ideas that you were bringing to the table.

Cons

The corporate structure put a lot of breaks on innovation. For example there were restrictions on which open source frameworks could be used. One had to go through approval processes and exceptions.

Advice to Senior Management

Cut the bureaucracy. It's ridiculous to hear you talk about speed and velocity when it takes weeks to approve open source libraries which have become industry standards at other companies.

Pros

Solid company that has been around forever. There is plenty of work and they give you all the tools to succeed.

Cons

There is too much turnover and negativity. I hope that if good performance will get one promoted and better pay.

Advice to Senior Management

I have a good manager. Weed out the people that are negative and those that are unprofessional. We need an undercover boss.

Pros

Pay, coworkers, benefits, job security @ HQ.

Cons

Fear of layoff every quarter. Layoffs yet bragging about record profits. No job advancement in the field due to layoffs every year and major budget cuts. No advancement to management roles due to budget cuts and layoffs. Inability to see their own faults. Adopted the Ma Bell (At&t Co.) style of management since the merger.

Advice to Senior Management

Stop blaming employees on the loss of customers due to your inability to see the real picture. Your lack of being proactive and lack of care towards customers and employees has now started to hurt your profits since the cash cow (iphone) was released to the other carriers.

Pros

Benefits, discounts, little travel, some good people

Cons

Highly political, promotion is not merit-based, audit approach is not standardized, former technitians promoted to management positions without education.

Advice to Senior Management

Offer management classes to people promoted to management positions. Corporate employees cannot be treated as technitians.

Pros

Pay is decent, benefits are okay, they give you a free phone with unlimited everything if you work in a retail location.

Cons

Insurance is the worst I have had since I was first employed at 18, managers change almost every 6 months, there is no room for relationship building and networking to advance your professional career. Even though you do the job of a manager, you will never be looked at for the actual role until you do a sales role first.

Advice to Senior Management

Take more time to carefully interview and select your management team. It is unprofessional for all of the sales staff to outlast 4 managers in the last 2 years, that never should have been hired in the first place.

Pros

Unlimited salary opportunity for hard workers

Cons

Middle management does not communicate well with employees. With extensive travel it is hard to keep a healthy work home balance.

Advice to Senior Management

Leadership should take the time to get to know their employees. What motivates them, and what demotivated them, then they could work together as a team.