AT&T Reviews

Pros

The company is very large so if you are willing to move it is great. The pay is also great along with the benefits.

Cons

It is very hard to move up at times. You have to know the right people and be in the right place at the right time.

Advice to Senior Management

Not much I can say that is going to change things. Whatever they are doing must work.

Pros

it is a good company which has a lot of good tools ,resource, methodlogy and professional employee to work with

Cons

AT&T often change the organization or restructure team, it often change in every 2-3 years for new team or new organization

Advice to Senior Management

Have continue for product or service innovation and service enhancement to provide to the customers in many industry segment or country.

Pros

401K and tuition reimbursment. They offer medical and dental benefits. Our trash cans are cleaned out three times a week.

Cons

No hot water in building and every other light bulb is out to save money. It's almost like working in a 3rd world building. Micromanaging is thru the roof. They think Six Sigma principles work. Very numbers driven.

Advice to Senior Management

Micromanaging breeds apathy. Being numbers driven does nothing for customer service and happy customers are what use to make us successful.

Pros

flexible with school , commissions, easy job if you have no life ,its retail so high energy is a plus . good luck

Cons

customer are very entertaining at times, most dont know what they want . comp plan is always changing, so be very aware

Advice to Senior Management

dont burn out the people that work for you. and dont ignore those that have ample time with the company for clueless college grads

Pros

At&t overall has pretty good mgmt
relaxed atmosphere

Cons

salary lower then competition
services in building not always up to par for a fortune 500 company

Advice to Senior Management

provide more financial incentives

Pros

- Very stable place to work
- Retirement
- Educational assistance
- Free Internet and Wireline services
- Vision Plan

Cons

- Low raises
- Average compensation
- Average benefits
- Very limited professional growth opportunities
- Management employees are not treated properly

Advice to Senior Management

Please do a better job to appreciate your people. What is the point in being one of the greatest Telecom leaders in the world, if Managers are not treated properly.

Pros

good benifits and pay...good trucks

Cons

long hours and hardly no help from management

Advice to Senior Management

dont worry so much about making numbers but to show more respect to your employees

Pros

Good pay once at top pay
Great benefits

Cons

Not a pro family company
Management lacks management skills
High politics and favoritism
Lots of sales not much customer service

Advice to Senior Management

Management should know the job of the people they manage
Not just talk the walk

Pros

Culture and environment are great.

Cons

The rewards are sometimes overwhelming.

Advice to Senior Management

keep up the great work.

Pros

Good wage scale and vacation package. Union environment provides some job protection. Insurance is provided, but not as good as some other copmanies.

Cons

Inept management that preaches good customer service yet has absolutely no concept of what requires. Time limit on troubleshooting, not provided with the proper training or tools and too many departments involved in the process. Mandatory overtime for months on end with no end in sight. Upper management is only concerned with the "numbers" that translate into their bonuses. Management will do all that is necessary to achieve their numbers at the expense of employees and customers alike. I have been told that my job is not to resolve the customers issues, only to make my numbers. Very disappointing experience with no changes in sight. The company hires contract labor that is teased with the possibility of permanent hire, then terminates their contract before they are hired. Constant turnover causes the constant turmoil in the work centers.

Advice to Senior Management

Management must realize that customer service is not just lip service, it is an investment that must be made from the top down. Until management decides to invest the time and money to actually provide "excellent customer service" and have "very satisfied" customers, this company will never be able to achieve their goals. Management must take a long hard look at themselves before blaming and browbeating the employees for not being able to achieve the constantly changing job requirements.