AT&T Reviews

Updated June 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
143 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

254 Employee Reviews

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  1. Retail mgmt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Dallas, TX
    Current Employee - Assistant Store Manager in Dallas, TX

    I have been working at AT&T (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits. Good people. Lots of support

    Cons

    Retail hours can be tough at times


  2. Premise Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great pay, and plenty of opportunity to make overtime money.

    Cons

    corporate has changed over the years, and AT&T is not what it used to be. It's no longer the company you can be proud to work for. you are just a number to them now. AT&T used to care about it's employees and you felt it.

    Advice to Management

    bring back the AT&T of 1999 to 2006 era ...Listen to your employees who make you so wealthy..
    Actually put into place some of the suggestions of the actual employees. and hold on to your valued assets(your loyal, longevity employees) if you don't someone else will benefit from that valuable asset.


  3. Account Executive

    Current Employee - Account Manager in Dallas, TX
    Current Employee - Account Manager in Dallas, TX

    I have been working at AT&T

    Pros

    Great Benefits, Insurance, 401K, Mileage Reimbursement, Vacation Days

    Cons

    Stagnant Movement as far as career advancement. Corporate as you can get. Hours are 7 am-9pm and Weekends. No real understanding of upper management of the job position hours are 24/7 364 Days a Week. (Christmas is the only retail days not open) You work as long as the doors you support are open.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. RSC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Dallas, TX
    Current Employee - Sales Consultant in Dallas, TX

    I have been working at AT&T (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Vacation, benefits, people, good company. management not so much

    Cons

    no work life balance at all


  6. Helpful (1)

    CSE 2 (Account Manager 2)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Manager in Dallas, TX
    Current Employee - Business Account Manager in Dallas, TX

    I have been working at AT&T

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work with good local team. Employee discounts on wireless, verse and digital life.

    Cons

    below average pay relative to technical sales industry (35-50% less). Work/life balance. Micromanaged, due to reduction i head counts lack of opportunity for advancement. Sales roles often spend entire days in billing and implementation issues (as everything seems to be "sales" responsibility). Overly aggressive sales quotas result in "management by job threat". High turnover environment.

    Advice to Management

    Stop trying to grow AT&T revenues overnight. Understand steady ling term planning is the a better key to success. Remove outsourced billing support and bring back in house to badged employees, get "sales" out of billing and implementation issues.


  7. Lot's of opportunity if you can relocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Dallas, TX
    Former Employee - Instructional Designer in Dallas, TX

    I worked at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with much opportunity for growth. You needed to keep an open mind about relocating....as jobs were scattered throughout the country.

    Cons

    Large company.....you can get lost in the shuffle. Differing views on management and leadership styles.


  8. Project manager consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Project Manager in Dallas, TX
    Current Contractor - Project Manager in Dallas, TX

    I have been working at AT&T as a contractor (More than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home flexibility (that is ending), lot of good people.

    Cons

    Convoluted process to deploy infrastructure into over 40 data enters across the US; management is off shoring more roles, time zones make it difficult to get technical people together; management wants to consolidate people into certain locations & they've decided that everyone needs to go into the office 5 days a week - even when there is no one we work with in that location.

    Advice to Management

    The factory model used to deploy infrastructure needs to include accountability by each team member for each project - not just their individual role.


  9. Helpful (1)

    Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at AT&T full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pay & the vacation hours.

    Cons

    micromanagement, strict rules, 87 step call flow for QA, unobtainable metrics, constant change (I am talking hourly), constant schedule changes & schedules are crappy

    Advice to Management

    Learn how to think for yourselves & come up with logical solutions instead of trial & error


  10. A Tale of Two Companies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Dallas, TX
    Former Employee - AT&T Retail Sales Consultant in Dallas, TX

    I worked at AT&T

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    For Retail Sales Reps:

    -No college degree necessary to potentially make decent money
    -Company name recognition if you are seeking a resume builder
    -Promotions almost always from within the company
    -Tuition reimbursement and pension benefits if you can stick it out for several years

    Cons

    For Retail Sales Reps:

    -THE "UNION". CWA represents non-management employees in collective bargaining and dispute mediation. In reality, the organization is nothing more than a puppet of AT&T executive management, B.O.D. and shareholders. Every few years, the bargaining agreement is renegotiated and although greedy AT&T executives usually win big concessions to fatten their already plump wallets, non-mgmt employee pay/benefits/privileges either remain stagnant or become significantly worse. Bravo CWA, way to negotiate.

    -BENEFITS. Subsidized Medical, Dental or Tuition Reimbursement benefits are not available until at least SIX MONTHS after hire. In contrast, the national average for benefits coverage is a 90 day wait and benefits start from DAY ONE at competitor Verizon (I know because I worked for them too). Beyond pitiful for a Fortune 100 company of this magnitude. If you can make it passed six months, look forward to expensive health insurance as monthly premiums are high and the annual deductible is $1,500 for an individual. The deductible MUST be paid out-of-pocket first before insurance will begin to subsidize your healthcare costs (Competitor Verizon offers healthcare to all RSR's with ZERO annual deductible from day one of employment!)

    -ATTENDANCE POLICY. Ridiculously harsh, unrealistic rules that were abruptly implemented nationwide: Minor attendance infractions ("points") which used to expire after as little as three months, now expire after ONE YEAR regardless of how minor the infraction was! If you accrue 3 points you are ineligible for promotion or transfer and if you accrue 7 points within one year you will be fired. Family emergency came up? Car won’t start? Illness or disability claim got denied by corporate? (very common btw) Short notice wedding, final exam or other important personal engagement you just can’t miss? Unexpected and unintentional situations are a fact of LIFE as we are only HUMAN. They can and will happen over the course of one long year. AT&T does NOT CARE and will show you no mercy whatsoever regardless of your work performance as termination is non-negotiable at 7 points.

    -INCONSISTENT AND SHRINKING COMMISSIONS PAY. The bulk of your pay is supposed to be commissions-based. Target commissions you are expected to earn to make up for low hourly wages is $1,300 per month. Sound decent? What they won’t tell you at the interview is that commissions are taxed at a much higher rate than hourly pay at almost 40%! Say goodbye to almost $500 of that $1,300 right off the bat. And this is all BEFORE deductions for medical, dental, vision and 401K. Commissions goals were high when I started and increased year over year and it has become more difficult than ever to make even the minimum $1,300 pre-tax anymore, let alone the imaginary $2-3k your hiring manager misled you to believe you could realistically make. Making good money will require you to work 12-14 hour days instead of the normal 10-11 hours, consistently lie to your customers to close sales, steal sales from coworkers and/or flirt with undesirable customers. In a nutshell, have no life outside of work and sell your soul to the devil. I’ve seen it all in this dog-eat-dog sales environment. And don’t even THINK about making big plans for having a fancy Thanksgiving dinner or buying nice Christmas gifts, as AT&T will use the slight uptick in holiday traffic as reason to justify doubling your commission goals to just make the bare minimum, and most reps will slave away to make only a few hundred bucks before taxes and deductions. Working the day after Christmas, Thanksgiving and New Years is mandatory and paid time off is strictly forbidden from November into January. So what was supposed to be the most wonderful time of the year for reps and their families has now become the most depressing, and hated time of the year. Just another example as to why AT&T IS TRULY A GREEDY, SHAMEFUL, ANTI-FAMILY EMPLOYER WHO REWARDS THEIR HARDEST WORKING FRONTLINE EMPLOYEES WITH PEANUTS FOR PAY AND NO WORK/LIFE BALANCE.

    -UNETHICAL, HYPOCRITICAL “LEADERSHIP” who preach accountability and ethical business conduct but actually aim to unethically (and in many cases ILLEGALLY) take advantage of their employees as well as their customers. You’ve seen the headlines in the news recently, and the allegations are 100% true because I’ve been in the uncomfortable position of having to execute these illicit practices. HOW MANY HUNDREDS OF MILLIONS OF DOLLARS DO THE FEDS NEED TO FINE THIS COMPANY in a single year before they stop slamming their customers for unauthorized charges, limiting their unlimited data, price gouge, and bait-and-switch? Sure they will “vigorously deny” any wrongdoing and settle out of court for it all to come out, but I’m here to tell you that you will be setup by this company to lie and mislead your customers by the top executives but in the end you will be blamed and terminated while the corporate cronies laugh all the way to the bank.

    -Above all else, READ THE OTHER REVIEWS. If you notice any trends in these issues, spare yourself the stress and financial burden and AVOID WORKING FOR AT&T RETAIL AT ALL COSTS.

    Advice to Management

    Board of Directors: Your company has recently been fined hundreds of millions due to the shady dealings of top execs. Company reputation and perception is in the gutter as a result. Profit has not been generated in the last few quarters. Don't you think it's finally time to REPLACE RANDALL STEPHENSON?

    Human Resources: Major shakeup needed. Very employee and family UNFRIENDLY benefits and pay structure. They don't even come close to Verizon or other Fortune 500 companies and you know it. Does it really make sense to alienate employees with archaic business mindsets and policies if the result is negative ROI on human capital? Attrition is high for retail reps as it stands and will be astronomical with the advent of the new retail attendance policy. Take care of the frontline employees who work directly with customers and stop taking advantage of them already.


  11. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Dallas, TX
    Former Employee - AT&T Retail Sales Consultant in Dallas, TX

    I worked at AT&T (Less than a year)

    Pros

    Good money, fun technology, excited customers

    Cons

    Unethical sales practices by some, ridiculous management, terrible hours esp during last quarter of the year

    Advancement would still be retail.

    Advice to Management

    Hire people who actually know hot to manage, instead of just sales people with the highest numbers, highest numbers usually means sketchy techniques



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