AT&T Reviews

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  • Farmington, NM
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2.0
2 Reviews
Recommend to a friend
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
0 Ratings

2 Employee Reviews

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  1. Decent job if you enjoy stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Farmington, NM
    Current Employee - Retail Sales Consultant in Farmington, NM

    I have been working at AT&T full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay, benefits are pretty decent.

    Cons

    You are constantly under stress. Both from customers as well as management. If you feel that this situation is acceptable, you may do well.

    Advice to Management

    Help your employees deal with their stress. Don't stress your employees either.

  2. Helpful (1)

    Think twice before applying!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Farmington, NM
    Current Employee - Retail Sales Consultant in Farmington, NM

    I have been working at AT&T

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Compensation is very competitive compared to other jobs around the area that do not require any education beyond high school

    Paid bi weekly when we finally went union instead of the 6th and 15th when we were not union

    Union benefits have a lower deductible than directly through AT&T

    Cons

    Meetings scheduled last minute

    Early morning weekend meetings which is hard for parents

    You start each month in the negative numbers. Some months you are up to -15

    We can not activate service for a large number of potential customers who live outside of our service area on the nearby reservation. If we do accidentally activate service, they get shut off for roaming which results in another chargeback.

    There are too many metrics that you are accountable for. At last count there were at least 12.

    There is always a new initiative coming out that you will soon be accountable for.

    Advice to Management

    Keep employees in the loop! I can find information on upcoming AT&T phones and plans online way before I can using our own internal portal! Relax on the metrics. Employees can only do so much with each customer. Regional management needs retraining. When confonted about our concerns employees were told to suck it up or quit because we weren't going to find anything better paying in the area.

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