AT&T

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  www.att.com

AT&T Reviews in Houston, TX

Updated December 13, 2014
Updated December 13, 2014
6,233 Reviews
3.3
6,233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,916 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

105 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I have had the opportunity to move up in the company. If you work hard it pays off. I love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX

    I have been working at AT&T full-time (more than an year)

    Pros

    Good benefits, good people, if you move up they will take care of you

    Cons

    None, good company, none good company

    Advice to ManagementAdvice

    Listen to your people. Micro management isn't the key

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    ATT after 14months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician in Houston, TX
    Former Employee - Premesis Technician in Houston, TX

    I worked at AT&T full-time (more than an year)

    Pros

    good benefits, lots of overtime even if unwanted, good work company, awesome place to be if get a decent manager who isn't a suck butt just interested in personal numbers at the expense of employees.

    Cons

    supply issues on materials needed for install/repairs. favorites in groups, if do not push out 7 jobs a day or more you are considered a failure, even if just starting out with company. No real guidelines for new employees, union issues are non existent as management doesn't want to get involved. if any complaints management will become uninterested unless it involves them. Very high turnover rate, some state around up to 75%. If sick even if been at company for awhile you get chewed out even with a doctor visit and showing up to work same morning. management considers you a dog (stated by other department employees on treatment of prem.techs) that must work till very late, most nights getting home around 10pm to midnight and being back to work next day before 8am. 6days a week, weekends included. Management will give negative feedback (you should quit, you don't belong here) if don't work to the 7job a day. Lies to convince new employees to work harder even though no fruition of such lies (if push out 5 jobs before 5pm you can go home on time etc...) Half the team will quit in a 2week time frame and management will think its with the employees instead of own training/mgmt. style. Management will back each other because nothing will be done even if someone brings up bad issues.

    Advice to ManagementAdvice

    Advise employees on overtime requirements, about if no messages on job pool status before one hour before shift is over. gives the employees the right to go home on time. Use of personnel to manage the supply room and prevent inventory theft. Use of checks and balances to verify orders received and where the items are going to. Use of printouts and monthly audits of orders. have union meeting monthly about issues of starting work before time starts, clocking out early to increase numbers for senior techs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 6 people found this helpful  

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX
    Current Employee - Network Operations Manager in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Houston, TX
    Current Employee - Recruiter in Houston, TX

    I have been working at AT&T full-time

    Pros

    I enjoyed taking this interview, it was very easy

    Cons

    offer was low and was hard to negotiate with them.

  6.  

    Great benefits lots of training supportive managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T full-time (less than an year)

    Pros

    Great health and pay benefits over time is endless half of the day is driving

    Cons

    Must be efficient in your services. All a numbers game

    Advice to ManagementAdvice

    Continue to mentor

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Pay, Hard Work, No Movement within Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ATT Customer Service Representative in Houston, TX
    Current Employee - ATT Customer Service Representative in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great base pay in some job titles, Benefits are pretty good

    Cons

    Family Work Balance is very weak, This company expects you to put your job before your family (TRUTH), Movement within the company is almost non existent unless you know someone, If you are in a call center you are expected to be on the phone all day long and will be put on reports for every single thing including how many times you use the restroom, Be prepared to be micro managed

    Advice to ManagementAdvice

    AT&T really needs to learn to work with employees more so we can actually feel like our family is important not only to us but to you as well. You should implement flex time or just be even slightly flexible when it comes to work life balance in ALL offices not just certain ones. Appreciate the long term employees more and actually give them a chance to be promoted or at least be able to transfer to other departments.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Interesting but loved it. Worked for them over 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - U-Verse Premises Technician in Houston, TX
    Former Employee - U-Verse Premises Technician in Houston, TX

    I worked at AT&T full-time (more than 5 years)

    Pros

    I drove around all day. Met different people, nice people who liked seeing a woman install Uverse

    Cons

    The hours were brutal. As a single mother, it was hard. Politics and numbers game. Hated it. Someone said it's not what you know but who you know, and at ATT, that's the truth.

    Advice to ManagementAdvice

    Treat your workers as people, as individuals. Show appreciation that your employees (some) are gaining their all and those that are there for a check, let them go.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Too much stress for the pay offered.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at AT&T full-time (more than 10 years)

    Pros

    The health benefits are excellent and the 401 k is excellent.

    Cons

    there is a lot of stress in the customer service department

    Advice to ManagementAdvice

    micromanagement is too extreme and causes a lot of stress which causes a lot of health problems which causes a lot of absence from work

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Great place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Consulting Engineer in Houston, TX
    Current Employee - Network Consulting Engineer in Houston, TX

    I have been working at AT&T as a contractor (more than 3 years)

    Pros

    Great & Flexible management. Team oriented. Opportunity to expand your areas in different fields with training provided by expertise.

    Cons

    AT&T will offer contracting only for 3 years. No matter what or how much you learn got to leave after 3 years. if interested you can come back only after 6 months.

    Advice to ManagementAdvice

    If possible increase the contract term or provide a contract to hire opportunity for individuals who get trained or provide service for 3 years.

  11.  

    Great job. High competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Houston, TX
    Former Employee - Retail Sales Consultant in Houston, TX

    I worked at AT&T full-time (more than an year)

    Pros

    Management is level headed and stays off your back if you are able to produce good sales metrics.

    Cons

    A rotating door of pay structures. You never really are sure exactly how you get paid because an overly complicated pay structure.

    Advice to ManagementAdvice

    Lower level management isnt typically an issue at att. I could imagine the HR dept and people that negotiate with CWA is a mess. Good luck

    Recommends
    Positive Outlook
    Approves of CEO

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