AT&T Reviews

Updated April 14, 2015
115 reviews filtered by
  • Houston, TX Area
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3.5
115 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
59 Ratings

115 Employee Reviews

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  1. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at AT&T

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits
    Pay is good for not having a degree
    Opportunity for advancement is also good

    Cons

    Some management does not have proper training
    No work/life balance
    No flexibility with schedule

  2. Helpful (2)

    Great pay, good benefits, no flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premises Technician in Houston, TX
    Current Employee - Premises Technician in Houston, TX

    I have been working at AT&T full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is great and benefits are great. Getting your own work truck, iPhone and iPad. Vacation days and personal days after 6 months.

    Cons

    Not knowing what time you get off. A lot of changes throughout the year. You start work at 8am and never know what time you get off. Some days you have an 8 hour day and some days it could be 12.

    Advice to Management

    Don't let the ones who keep the company going pay for others mistakes. Not everyone should pay for the lazy and incompetent people.

  3. Thrilling experience! Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Richmond, TX
    Current Employee - AT&T Mobility RSC in Richmond, TX

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fkexibility with high paging commission and perks

    Cons

    Working weekends, working nights, early am meetings, needs better insurance coverage.

    Advice to Management

    Communication

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  5. Best job I have every had, hands down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Houston, TX
    Current Employee - Executive Assistant in Houston, TX

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People are great, bosses are great, Executives are AMAZING leaders who actually lead and don't just shout orders. Also, they make you feel very comfortable. There is still a boss presence with a comfortable atmosphere.

    Cons

    None, really everything thus far has been more than I could have every hoped for.

  6. Customer Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Houston, TX
    Former Employee - AT&T Retail Sales Consultant in Houston, TX

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are very good from the beginning. It is great to know that the union has your back.

    Cons

    Retail hours are always difficult. The management is under a lot of stress to meet sales and sometimes spills over into the sales floor.

    Advice to Management

    Treat top performing employees well. Helps retention

  7. Hit or Miss depends on the location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Houston, TX
    Former Employee - Retail Sales Consultant in Houston, TX

    I worked at AT&T part-time (more than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible hours, great for while you're in school. Ability to earn decent commission especially during new iPhone launches or holidays. Gain customer service, problem solving and basic sales skill.

    Cons

    The experience depends on the management of the particular store, the atmosphere changes dramatically when the store manager gets moved around. Micro management can happen depends on your management.
    Advance opportunity is very limited as a RSC.

    Advice to Management

    Promote store managers more carefully, the decision should be based on leadership ability, inspiration and problem solving abilities.

  8. Good to pay bills.

    Current Employee - ATT Customer Service Representative in Bellaire, TX
    Current Employee - ATT Customer Service Representative in Bellaire, TX

    I have been working at AT&T full-time (more than a year)

    Pros

    Got to speak with people from all over the US to assist with any connectivity issue. Every agent was assigned to a team and we would look out for each other. If a team member was struggling to meet numbers all of us tried to help by providing tips or offering call backs. I was always top 5 out of 150 agents and teammates would often come to me for assistance.

    Cons

    Management needs more training on how to treat employees.

    Advice to Management

    Don't take out the stress of been a manager to your employees instead help them reach their numbers so everyone can meet quota.

  9. Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Specialist in Houston, TX
    Current Employee - Retention Specialist in Houston, TX

    I have been working at AT&T full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good money and good benefits

    Cons

    Too much micromanagement and of course, politics. You can't miss a day without being put on a step and get fired.

  10. Great experience. Enjoyed repairing/installing customer equipment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wire Technician in Houston, TX
    Former Employee - Wire Technician in Houston, TX

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company. Good pay as well as benefits.

    Cons

    Weather conditions,management not following up with training.

    Advice to Management

    Good company,great training @ beginning,but not much follow-up.

  11. Prem tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good money. Great benefits, vacation time, 401K,

    Cons

    No control of schedule, goes by seniority, management sucks

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