AT&T Reviews

Updated March 11, 2015
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3.3
109 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,227 Ratings

109 Employee Reviews

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  1. Great experience. Enjoyed repairing/installing customer equipment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wire Technician in Houston, TX
    Former Employee - Wire Technician in Houston, TX

    I worked at AT&T

    Pros

    Great company. Good pay as well as benefits.

    Cons

    Weather conditions,management not following up with training.

    Advice to ManagementAdvice

    Good company,great training @ beginning,but not much follow-up.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good to pay bills.

    Current Employee - ATT Customer Service Representative in Bellaire, TX
    Current Employee - ATT Customer Service Representative in Bellaire, TX

    I have been working at AT&T full-time (more than a year)

    Pros

    Got to speak with people from all over the US to assist with any connectivity issue. Every agent was assigned to a team and we would look out for each other. If a team member was struggling to meet numbers all of us tried to help by providing tips or offering call backs. I was always top 5 out of 150 agents and teammates would often come to me for assistance.

    Cons

    Management needs more training on how to treat employees.

    Advice to ManagementAdvice

    Don't take out the stress of been a manager to your employees instead help them reach their numbers so everyone can meet quota.

  3. Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Specialist in Houston, TX
    Current Employee - Retention Specialist in Houston, TX

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Very good money and good benefits

    Cons

    Too much micromanagement and of course, politics. You can't miss a day without being put on a step and get fired.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Prem tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T

    Pros

    Good money. Great benefits, vacation time, 401K,

    Cons

    No control of schedule, goes by seniority, management sucks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    ATT after 14months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician in Houston, TX
    Former Employee - Premesis Technician in Houston, TX

    I worked at AT&T full-time (more than a year)

    Pros

    good benefits, lots of overtime even if unwanted, good work company, awesome place to be if get a decent manager who isn't a suck butt just interested in personal numbers at the expense of employees.

    Cons

    supply issues on materials needed for install/repairs. favorites in groups, if do not push out 7 jobs a day or more you are considered a failure, even if just starting out with company. No real guidelines for new employees, union issues are non existent as management doesn't want to get involved. if any complaints management will become uninterested unless it involves them. Very high turnover rate, some state around up to 75%. If sick even if been at company for awhile you get chewed out even with a doctor visit and showing up to work same morning. management considers you a dog (stated by other department employees on treatment of prem.techs) that must work till very late, most nights getting home around 10pm to midnight and being back to work next day before 8am. 6days a week, weekends included. Management will give negative feedback (you should quit, you don't belong here) if don't work to the 7job a day. Lies to convince new employees to work harder even though no fruition of such lies (if push out 5 jobs before 5pm you can go home on time etc...) Half the team will quit in a 2week time frame and management will think its with the employees instead of own training/mgmt. style. Management will back each other because nothing will be done even if someone brings up bad issues.

    Advice to ManagementAdvice

    Advise employees on overtime requirements, about if no messages on job pool status before one hour before shift is over. gives the employees the right to go home on time. Use of personnel to manage the supply room and prevent inventory theft. Use of checks and balances to verify orders received and where the items are going to. Use of printouts and monthly audits of orders. have union meeting monthly about issues of starting work before time starts, clocking out early to increase numbers for senior techs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. I have had the opportunity to move up in the company. If you work hard it pays off. I love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX

    I have been working at AT&T full-time (more than a year)

    Pros

    Good benefits, good people, if you move up they will take care of you

    Cons

    None, good company, none good company

    Advice to ManagementAdvice

    Listen to your people. Micro management isn't the key

    Recommends
    Positive Outlook
    Approves of CEO
  8. 6 people found this helpful

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX
    Current Employee - Network Operations Manager in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Sales Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Houston, TX
    Current Employee - Recruiter in Houston, TX

    I have been working at AT&T full-time

    Pros

    I enjoyed taking this interview, it was very easy

    Cons

    offer was low and was hard to negotiate with them.

  10. Great benefits lots of training supportive managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX

    I have been working at AT&T full-time (less than a year)

    Pros

    Great health and pay benefits over time is endless half of the day is driving

    Cons

    Must be efficient in your services. All a numbers game

    Advice to ManagementAdvice

    Continue to mentor

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great Pay, Hard Work, No Movement within Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ATT Customer Service Representative in Houston, TX
    Current Employee - ATT Customer Service Representative in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great base pay in some job titles, Benefits are pretty good

    Cons

    Family Work Balance is very weak, This company expects you to put your job before your family (TRUTH), Movement within the company is almost non existent unless you know someone, If you are in a call center you are expected to be on the phone all day long and will be put on reports for every single thing including how many times you use the restroom, Be prepared to be micro managed

    Advice to ManagementAdvice

    AT&T really needs to learn to work with employees more so we can actually feel like our family is important not only to us but to you as well. You should implement flex time or just be even slightly flexible when it comes to work life balance in ALL offices not just certain ones. Appreciate the long term employees more and actually give them a chance to be promoted or at least be able to transfer to other departments.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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