AT&T Reviews in Houston, TX Area

Pros

Excellent benefit package! I think AT&T has the best benefits around. A lot of overtime opportunity with this company. Meet a lot of great people (co-workers).

Cons

Typical call center job, customers will drive you crazy.

Advice to Senior Management

In the call center, you will find some employees that actually want to help the customer. They are not just sitting on the phone to have a conversation, they are actually trying to fix their problem. When you find these people, treat them right and do not complain because they did not start and end the call in the five minute rule.

Pros

It's amazing that the blue collar workers which I will list as field technicians, testers, dispatchers, central office technicians and some first line managers are highly professional and customer orientated and a great bunch to work for. As a fifteen year employee the salary is above average and the health care packages have been one of the best with total care including medical, dental, vision and pharmacy.

Cons

AT&T upper management is money driven and are clueless to customer care. Daily conference calls are mostly about charts and grafts of field technicians performances to the micro-managed level which gives you a feeling of being a robot instead of an individual. First line managers are threatened with their jobs or ugly relocations if they do not conform to the numbers games, which appear to be tied to their bonuses that can be yanked at the end of the year. With technicians running around like crazy trying to make their numbers so they do not get written up, the poor customer ends up being held up for ransom.

Advice to Senior Management

Spending millions on slick advertising is not an excuse to dig your hands deeper into customer pockets and not provide top notch service. Micro-managing and threatening your own employees, taking away benefits, cutting back jobs, laying off technicians and sending a signal to the field that no job is safe nor secure, while you squander billions on a bad T-Mobile deal will continue to make AT&T a soar place to do business with.

Pros

Superior products. Apple doesn't ship enough new products to meet demand. Can't meet sales goals if no products on hand.

Cons

Customer service satisfaction surveys sole determinate on a job well done. The format for these surveys is a text message sent to customer's phones all hours of night and day. Customers don't understand these surveys are about my performance and not the overall satisfaction with AT&T and I'm not allowed to explain anything about the survey they will receive. My performance should not be rated by a 13 year old kid who's phone the message is sent to. My job is threatened often due to poor surveys.

Advice to Senior Management

Restructure commissions in order to be understandable and reachable. Order enough product to meet demand. Order accessories for every phone in stock so I have something to offer the customers in order to meet my goals for accessory sales.

Pros

Benefits - health, phone, computer, etc.
Schedule (outside of Retail)
Base Salary is fair

Cons

Commission changes dramatically and often
The company is so big it is hard to get anything accomplished of significance
Very political, it is a "good ole boys" network

Advice to Senior Management

Connect better with the needs of your sales people. We are the ones on the front line and know more about what the customers want than anyone else.

Pros

Pay is decent. Thats the only reason anyone would stay there.

Cons

Management is horrible. Quotas are near impossible to meet. You'll work more than 20 hours overtime all of the time. Oh, and AT&T LOVES discipline.

Advice to Senior Management

Let your workers see their family without being yelled at the next day. Going home after working five hours of overtime is not leaving "early". Especially after five years of working there, you'd think you could get cut a break every now and then. Safety is not first when its 100+ degrees outside and we get in trouble for sitting in our vans for five minutes to cool down.

Pros

descent pay, although it gets worse and worse every year.

Cons

deal with issues all day long. angry, uneducated customers treat you like they are better than you. poor communication-i find out about new products via facebook before I do from work.

Advice to Senior Management

the leadership at att is so far removed it is ridiculous. value your employees for a change.

Pros

benefits
some discounts on company services and products

Cons

management uncaring about workers
unfair work practices

Advice to Senior Management

listen to employees. do not hold them responsible for situations that are not within our control.

Pros

There were great opportunities. They have a good bonus structure based on company performance. There are also many locations along with many positions.

Cons

AT&T is so large that you may feel like a number. At times you may not be challenged in your role.

Advice to Senior Management

Don't be afraid to personalize the business at bit more. Give the employees a reason to work not just come to work.

Pros

Good Money for the work.
Low Stress
Outstanding insurance
Work independently, management provides the tools and training you need to do the work and stay out of the way.
Standard hours and holidays, you can work overtime by taking call out work, or turn it down.

Cons

Managers make less than craftsmen so it is discouraging to take a promotion.
The work is very laid out, and can be mind numbing at times
AT&T wireline business is winding down and the there are always layoffs and rumors of layoffs.
AT&T has consolidated its back office work force so many times we can't keep up with who to call next

Advice to Senior Management

Rural towns need data too. Don't cut to closely on people and equipment. When bad things happen you need people to respond who know what they are doing.

Pros

the benefits are great and you don't have to deal with a manager during the day. that is it for now.

Cons

no certain work hours. no rewards for the work you do. the company does not respect your work at all

Advice to Senior Management

remember who makes the money for you and quit treating them like they are dirt. give them something to look forward too