AT&T Reviews

Updated August 15, 2015
137 reviews filtered by
  • Houston, TX Area
  • Any Job Title
  • Any Status
Employment Status

Reset
3.6
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
73 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

137 Employee Reviews

Sort: Popular Rating Date
  1. prem tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Houston, TX
    Current Employee - Prem Tech in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    great pay and benefits, great for carreer advancement and obtaining training on networking, customer service skills and wor ethics

    Cons

    no work life balance, very monitored and expected to over acheive. job discription can change without notice

    Advice to Management

    Management does both a good and bad. they seem to lack the will to do the right thing towards employees, but the ones who stand up foe their teems, succeed


  2. Happy with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Communication Manager in Houston, TX
    Current Employee - Market Communication Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    It has opportunities for no matter what you want to do. It's always changing and challenging.

    Cons

    Must be mobile. Poor management health insurance benefits. More reactive than proactive.

    Advice to Management

    Continue breaking down the hierarchy. Engage the youth on contributing to the growth of the company.


  3. Helpful (1)

    show up and do the job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Show up follow proper procedure go home be safe and get a pay check

    Cons

    If you are not self driven you will not succeed as a tech at AT&T... this an unsupervised position 95% of the time .. self control and organization skills are a plus

    Advice to Management

    I have no advice for management .. as a tech I have my own job and safety to concern myself with !!!!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Sales Associate in Houston, TX
    Former Employee - Retail Sales Associate in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Compensation is good. Awesome Benefits. If you're PT they work around your schedule best.

    Cons

    If you have an emergency the company does not care if you need time off. Management boast about firing you before they get fired if you are not performing. Management are not professional, they appear to be but typically loosen up and tell employees personal situations and joke around too much.

    Advice to Management

    Stop telling associates about your druggy past and focus on the company. (TX)


  6. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Houston, TX
    Current Employee - Sales Account Manager in Houston, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The pay, benefits, and commission are good but they are changed constantly. By networking you can move around the company. 2 years is the average time someone holds a current title and they move on to another position. The technology, products, and services are first class. AT&T has a very powerful brand name.

    Cons

    Constant shift in priorities and objectives. Very large company and it takes awhile for anything to get done. This was the toughest sales job I've had. You are told to sell but are left taking care of billing issues, failed implementations, and service issues. The account manager is responsible because the customer cannot get resolutions through 800 numbers. It is close to impossible to figure out your commission, and you are constantly in charge backs for system "issues" and in 2014, we had 15 monthly quotas for various services (very hard to manage).

    Advice to Management

    Too much middle management. Voices of the customers are not heard and the root causes of billing & ordering will not be fixed.


  7. Gotta Love Retail Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retails Sales Consultant in Houston, TX
    Former Employee - Retails Sales Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    Cool job if you're into mobile technology and cool people. I enjoyed working for AT&T. i really enjoyed problem solving, and meeting new people everyday.

    Cons

    Its retail sales - so you work retail hours. The schedule was seniority based, so that made it really hard to plan family time. The job gets repetitive.

    Advice to Management

    Keep hiring managers that have real life experience. Interpersonal communications, and sensitivity training would be great for the team members.


  8. Manager Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Opportunity to advance and fair & balance. Great benefits.

    Cons

    Too big and everything is centralized.


  9. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSIM in Houston, TX
    Current Employee - BSIM in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Ok place to work here. Has benefits and plenty of overtime to pass around to everyone

    Cons

    Has it's down side like any other job. You always eventually get tired of the place that you work at. That's a given.

    Advice to Management

    The same advice given for any company. Pay attention to your employees to make sure that they are happy and productive. Don't forget that they keep the company going.


  10. Manager- Network Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits and wages are good

    Cons

    No work life balance with excessive hours


  11. Technical Sales Executive III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sales Consultant III in Pearland, TX
    Current Employee - Technical Sales Consultant III in Pearland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    Collaborative Environment, Numerous opportunities to learn new technologies

    Cons

    Internal business processes tend to slow down critical implementation dates.



Showing 137 of 8,822 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.