AT&T

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AT&T Reviews in Kansas City, MO

Updated December 2, 2014
Updated December 2, 2014
6,232 Reviews
3.3
6,232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,915 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company to Work For!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Execution Manager in Kansas City, MO
    Current Employee - Sales Execution Manager in Kansas City, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Challenging environment, virtual office, cross functional opportunities, great people

    Cons

    70 hour work weeks, diminished work-life balance, poor health insurance options

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    800 Pound Gorilla

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Sales in Kansas City, MO
    Current Employee - Enterprise Sales in Kansas City, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Laid back atmosphere. Strong base pay. Freedom to control your own schedule. Set account base. Ability to relocate most anywhere in the country since it is such a large organization.

    Cons

    Sometimes you become trapped in a position due to hiring freezes that the company goes through almost yearly. Lack of good training. Most training is based off of marketing fluff that our customers are not interested in hearing.

    Advice to ManagementAdvice

    Seek better technical training.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Not what it use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Technician in Kansas City, MO
    Current Employee - Customer Service Technician in Kansas City, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great pay and benefits! Get to enjoy the outdoors. Most people form great bonds with peers. That's about where it ends.

    Cons

    The hours can be very long and cause a negative impact on the family life. Some families learn to adjust. The company has switched its focus from the employee to the dollar which has lead to short staffing and long hours.

    The company struggles to find a balance between the customer and the share holder. A greater commitment to the share holder forces a quantity based mentality which impacts the quality of work leading to customer dissatisfaction. The companies inability to find balance leads to unnecessary stress for the workforce. Many times even the best ranked employees feel constant pressure and ridicule.

    If you don't care about the customer and you don't mind taking the heat for things that are constantly out of your control you will do good here. If you have a conscience and care about your customers and just want to be treated like a human this company probably isn't for you.

    Advice to ManagementAdvice

    Find the balance between pleasing the shareholder and the customer.

    Identify your weak employees and what makes them weak. Take action to train those whose weakness tends to be skill issues, deal with those whose weakness is their attitude. Don't take a blanket approach to corrective actions. Those employees who perform well should not feel the impact of those who do not.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    It's good to be a customer, not that great to be an employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO

    I worked at AT&T full-time (more than an year)

    Pros

    Good pay and benefits here.

    Cons

    Trying to assist the customer in 3-4 minutes per call.

    Advice to ManagementAdvice

    Give the csr's more time per call to assist the customer.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - U-Verse Premises Technician in Kansas City, MO
    Former Employee - U-Verse Premises Technician in Kansas City, MO

    I worked at AT&T full-time (less than an year)

    Pros

    Pays decent.. But for the work it still doesn't seem worth it

    Cons

    The schedules were usually awful , The union folk acted like a bunch of tools from high school.

    Advice to ManagementAdvice

    do more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Mixed - hard to get promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Kansas City, MO
    Current Employee - Account Manager in Kansas City, MO

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Good benefits, good training resources

    Cons

    Hard to get promoted from within

    Advice to ManagementAdvice

    Need to hire more from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    AT&T was a GREAT place to work! I had a long and profitable career there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Kansas City, MO
    Former Employee - Sales Manager in Kansas City, MO

    I worked at AT&T full-time (more than 10 years)

    Pros

    Salary and benefits were best in class. Employees jokingly refer to it as the job of the "Golden Handcuffs" because both are so good that you can't ever afford to move on.

    Cons

    As they continue moving toward their Wireless and Cloud-based future, many traditional wireline jobs are going away. And in this interim period of time "traditional" wireline employees are being asked to do more every day. Additionally, because ATT is a communications company, there is an expectation that you are ALWAYS available, even while on vacation. With a company-provided smartphone, employees are expected to be following email all evening, and on the weekends.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Kansas City, MO
    Current Employee - Account Representative in Kansas City, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great pay and benefits and 401k

    Cons

    Variable shifts based on seniority

    Advice to ManagementAdvice

    Should treat employees like people and not robots. Sometimes expectations are set to high

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Account Executive in Kansas City, MO
    Former Employee - Retail Account Executive in Kansas City, MO

    I worked at AT&T full-time (more than an year)

    Pros

    My wife and I both worked for AT&T. It has some of the best benefits, pay, and discounts as you would imagine for a Fortune 100 company. Endless opportunities for advancement.

    Cons

    I really don't have anything negative to say about the company. I guess the turnover can be high on the retail side, but that's retail regardless of what company.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    AT&T Premise Media Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premise Account Representative in Kansas City, MO
    Former Employee - Premise Account Representative in Kansas City, MO

    I worked at AT&T full-time (more than an year)

    Pros

    Decent money potential - if you can live with constant over the shoulder sub-managers (some are decent... all are brown-nosers)

    Cons

    1) Extremely poor training; not related at all to most of what the job entails
    2) Petty, dinosaur-style sub-managers concerned only about the commands given each day so they can pass them on to you, i.e., why didn't you get those 18 things done? I told you about them this morning!
    3) "New" software micro-micro-micro management that literally has some brown-nosing managers calling/texting reps every 15 minutes.... where are you? Did you sell more print? Why not? They can't face the fact that there's this new media called internet

    Advice to ManagementAdvice

    Have guts enough to tell national trainers what is really needed-- like how to work the software that literally drives everything we needed for clients. Allow time to actually present media campaign plans that will benefit the client... then retention will improve; sales increase

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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