AT&T Reviews in Los Angeles, CA Area

Pros

Although i had always had a different cell ph company, i made a 180% change to att, because i understood, i belived in att as a company overall.

Cons

Emotional abuse to employees when managment is trying to move up. If managers have a favorite, reps can get away with anything, but if you are new dont perform asap, you go to the bottom & if they dont like you, they will write u up for wanting to take a break (even though ur up for 1) if there is customers on the floor.

Advice to Senior Management

Learn how to treat the ppl that get you your paycheck, cause at least we know we can sue u, but as managment u get treated worst than a prostitute & they will still get rid of u with out a 2nd thought.

Pros

Freedom to do your job the way you see best.
Work from home.

Cons

AT&T will hire from outside the organization rather then promote from within our group.
You are expected to work 24/7
Benefits keep bing cut
Work is outsourced to overseas groups that don't understand to do the job

Advice to Senior Management

Your employees make or break the company. How you treat your employees determines if your company will succeed or fail.

Pros

Flexible hours and good benefit

Cons

Management was lost and had no concrete plan to overcome challenges

Advice to Senior Management

Lead

Pros

The pay can be good if you negotiate correctly. If you have a good supervisor or area manager you may be shielded from much of the silliness that takes place. Many of my former coworkers remain some of my best friends till this day.

Cons

The corporate culture is not one of fairness. They preach diversity but practice something else. The middle management is lousy with incompetent people afraid that someone will expose their lack of ability.

Advice to Senior Management

It has the potential to be a wonderful place to work. Distribute work more evenly so that everyone stays busy and can be evaluated fairly. The beatings and fear mongering will not improve morale.

Pros

Fairness and Support from management. excellent co-workers. Great opportunities.

Cons

Interdepartment databases are lacking in information exchange.

Advice to Senior Management

none

Pros

Many great people. Benefits aren't bad.

Cons

Management extremely unrealistic in regard to expectations of work loads for many workers.
Much of corporate management seemed unwilling to address major issues with higher ups.

Advice to Senior Management

Pay closer attention to employees needs, including their health and well being, which might be affected by an unfair or overburdened work environment.

Pros

Highest pay scale in the industry

Cons

Shifting focus from wireless products to wire-line products caused a lot of internal turnover, leading to new employees being inexperienced to properly help customers effectively.

Pros

benefits and pay are good

Cons

they are outsourcing everything, cutting corners and ruining every aspect of the company in the name of saving a couple dollars. It has become too large of a company for it's own good or the good of it's employees, whom it regards with indifference approaching distain. Service is terrible, products are second rate. It is to the telecom what General Motors was to the automobile 10 years ago.

Pros

A lot of great employees
Diversity

Cons

Management stuck on "levels"
Unable to make decisions
Management Bully's
Zero long term strategy-short term results drive company

Advice to Senior Management

Stop the management from top down chaos. Allow risks, entrepenuership. Stop promoting bullies because they give you short term results.

Pros

They provided great health benefits; This is one of the last bastions of good customer service jobs in US prior to all of the customer service jobs being routed to India

Cons

The shifts were not consistent. They rotated shifts every 3 month; the least tenured employees got the worst shifts ( i.e. Sunday at 6am start)

Advice to Senior Management

There needs to be much more diversity in management and the constant shift changes increases turnover in the workplace obviously.