AT&T

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AT&T Reviews in Louisville, KY

Updated September 14, 2014
Updated September 14, 2014
5,638 Reviews
3.3
5,638 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,615 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Have definitely enjoyed my time with AT&T.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Louisville, KY
    Current Employee - Assistant Store Manager in Louisville, KY

    I have been working at AT&T full-time for less than a year

    Pros

    -Very competitive pay
    -Great benefits
    -Great employee discounts and perks

    Cons

    -Retail hours aren't great with family

    Advice to ManagementAdvice

    Continue listening to your employees!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Constant fear of termination if you don't make your stats. They teach you to be deceitful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Sales Consultant  in  Louisville, KY
    Former Employee - Small Business Sales Consultant in Louisville, KY

    I worked at AT&T full-time for less than a year

    Pros

    Pay was $17/hr + commission. Free insurance. But they owe your that since you're selling your soul.

    Cons

    Being honest and selling at the same time was very difficult. Downtown parking $4 each day!

    Advice to ManagementAdvice

    Hurry and get out while you still have your soul.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Very difficult to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sales Representative  in  Louisville, KY
    Current Employee - AT&T Sales Representative in Louisville, KY

    I have been working at AT&T full-time for more than 3 years

    Pros

    The company has excellent pay and benefits mainly due to being negotiated by the union. The call center job seems to be entry level with many people staying in this position for a very long time.

    Cons

    Very hard to advance as most decisions to promote are based solely on seniority. Schedules for those lower on the seniority ladder can be challenging. There are no sick days, any call out requires FMLA to not be counted as an occurrence against your record.

    Advice to ManagementAdvice

    Help those that want to advance or move on to a different position in the company do so.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Louisville, KY
    Former Employee - Customer Assistant in Louisville, KY

    I worked at AT&T full-time for more than a year

    Pros

    Great benefits and time off. Flexible scheduling. Employee discounts. Comfortable working environment

    Cons

    Large company. Employees sometimes feel that their requests or opinions are not heard or taken seriously.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Wire Technician

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wire Technician  in  Louisville, KY
    Current Employee - Wire Technician in Louisville, KY

    I have been working at AT&T full-time for more than a year

    Pros

    Decent pay and benefits. Union. Some discounts on services. Solid employment.

    Cons

    Poor/no work life balance. Poor management. Crap rolls down hill - guess who is at the bottom of said hill. Most promoting/moving is based on the good ole boy network. Rarely have 2 days off in a row.

    Advice to ManagementAdvice

    Work with your people as individuals because they are human. Numbers aren't everything.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great experience..would for for them again !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SBC Internet Service Department Help Desk  in  Louisville, KY
    Former Employee - SBC Internet Service Department Help Desk in Louisville, KY

    I worked at AT&T full-time for more than a year

    Pros

    They were very fair in the way they treated all their employees. I worked in technical support department, their human resources was excellent, they had many great supervisors and managers. They made sure employees had many opportunities to learn from, and helped anyone wanting to get the the next level in employment.

    Cons

    Many times various jobs are very repetitious and can tend to become boring.

    Advice to ManagementAdvice

    Listen to your employees, they normally just want to be heard, but follow up and action regarding issues is always necessary.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great job overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premesis Technician  in  New Albany, IN
    Current Employee - Premesis Technician in New Albany, IN

    I have been working at AT&T full-time for more than a year

    Pros

    Great pay and overtime. You are your own boss after you get out of the garage

    Cons

    Management needs to practice ethics

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    This is the review of the Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Louisville, KY
    Current Employee - Account Executive in Louisville, KY

    I have been working at AT&T full-time for more than 3 years

    Pros

    They are an organization that provides excellent training and has a history of success in the field.

    Cons

    There have been major changes within the industry that are creating a need for major adjustments in their business model.

    Advice to ManagementAdvice

    Lead by inspiration.

    Recommends
    Negative Outlook
  10.  

    I have really enjoyed my time so far with AT&T, it's a solid company with great leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Louisville, KY
    Current Employee - Retail Sales Consultant in Louisville, KY

    I have been working at AT&T full-time for less than a year

    Pros

    Great pay, raises twice a year, good commission structure, great co-workers

    Cons

    Decent amount of service visits in retail store

    Advice to ManagementAdvice

    Continue to think of creative ways to motivate sellers

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Retail sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative  in  Louisville, KY
    Former Employee - Retail Sales Representative in Louisville, KY

    I worked at AT&T full-time for more than 5 years

    Pros

    For not having a college degree the pay is great. You get two raises per year plus commission. The medical benefits are the best I have seen.

    Cons

    There is very little opportunity for advancement. Personal quotas involve balancing twenty different goals which change in importance monthly.

    Advice to ManagementAdvice

    Develope your management teams to have stress management skills. During my time at AT&T, I have worked for highly motivating managers and very demoralizing managers. Ultimately, their personal stress management skills had the greatest influence on the effectiveness of their sales teams.

    Recommends
    Positive Outlook
    Approves of CEO

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