AT&T

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AT&T Reviews in Minneapolis, MN

Updated January 2, 2015
Updated January 2, 2015
6,467 Reviews
3.3
6,467 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,022 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Minneapolis, MN
    Former Employee - AT&T Retail Sales Consultant in Minneapolis, MN

    I worked at AT&T part-time (more than 3 years)

    Pros

    Great hourly pay!
    Over time opportunity.

    Cons

    Blocked out days off, last two months of the year. Everything is seniority based.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Typical gigantic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Minneapolis, MN
    Current Employee - AT&T Retail Sales Consultant in Minneapolis, MN

    I have been working at AT&T full-time (more than 3 years)

    Pros

    50% off wireless service
    above average pay, especially for retail
    benefits are OK (7/10)

    Cons

    you're assigned to a store, so no HR when you have issues, you're at the mercy of your management's knowledge and ability to care. You will be working nights and weekends, no way around it. Scheduling is a nightmare. It's all done automatically and you'll have shifts that differ by half an hour each way which makes commuting suck as you're constantly second guessing when to leave. Day off change week to week and you'll have shorter shifts followed by longer shifts. Again, if you need to be set days, set times, just look elsewhere. Never mind customers. You have to be willing to take complete abuse from "civilized" people with a smile and care about their first world problems. And for RSC's, unless you sell it doesn't matter what else you bring to the table, you're never going to move up. I've seen horrible "employees" (complain, show up late, bad attitude) lie to customers just to sell who made manager within one year while my..erm "friend"...showed up early, came in on days off, was constantly doing extra tasks and giving 110% was never given the time of day. Horrible culture.

    Advice to ManagementAdvice

    The best sellers ARE NOT ARE NOT ARE NOT the best leaders. These are completely different skill sets and a Fortune 7 company should figure that out.

    Recommends
    Positive Outlook
  3.  

    Old schoolmates of management _ ' very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager in Minneapolis, MN
    Former Employee - Business Manager in Minneapolis, MN

    I worked at AT&T full-time (more than 10 years)

    Pros

    Telecommuniting, fast paced. Be ready for constant change

    Cons

    No training,lack of direction from frontline managers, not much gets consistently downstream from leadership.too many silos so right hand doesn't know what right hand is doing

    Advice to ManagementAdvice

    Treat people as people, don't toss them aside due to financial costs when close to retirement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Assistant Retail Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Retail Sales Manager in Minneapolis, MN
    Current Employee - Assistant Retail Sales Manager in Minneapolis, MN

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Salary. Growth in career path, if you have a good Area Manager who supports your path no matter where it leads.

    Cons

    Hours worked. Work-life balance is not a priority. Senior leadership is very number and KPI driven, even though they put lots of effort into "leading and coaching."

    Advice to ManagementAdvice

    Do what you say you will do. Own the issues at the retail level. I have seen more talented people level due to level 2 managers just not liking them. This will hurt the org in the long run for your 2020 strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good money, burning yourself at work, no future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Minneapolis, MN
    Former Employee - Retail Sales Consultant in Minneapolis, MN

    I worked at AT&T full-time (more than 3 years)

    Pros

    making good money if u work in a busy store.
    excellent training.

    Cons

    not growing up unless you gossip or suck up!!
    PooR HR department.

    Advice to ManagementAdvice

    evaluate employees based on hard work&skills, but not for whom you like or not like

    Recommends
    Disapproves of CEO
  7.  

    Retail Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager II in Minneapolis, MN
    Former Employee - Retail Sales Manager II in Minneapolis, MN

    I worked at AT&T full-time (more than 5 years)

    Pros

    Competitive workplace with exciting new products and challenges. Great co-workers and local leadership. On the cutting edge of technology and product development, leader within the telecommunications industry.

    Cons

    Constantly changing commission structure. Lack of opportunity for advancement past entry level management. Expectations for employees constantly increasing without the base pay or commission that the increased work load deserves.

    Advice to ManagementAdvice

    Maintain a more competitive and constant commission structure. Better recognition for retail success. The retail stores are responsible for the success of the company and are on the front lines everyday, this constant sacrifice deserves better pay and work life balance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Disorganized Labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Representative in Minneapolis, MN
    Former Employee - Credit Representative in Minneapolis, MN

    I worked at AT&T full-time (more than 10 years)

    Pros

    The level of pay is very good. There are some nice people working there, who are helpful and positive. Of the over 300 people in the center, most have a negative attitude about the work and the employer.

    Cons

    The location downtown Minneapolis makes for a miserable commute whether you drive or take the bus. The cost of parking downtown is very high. Attendance and time management are micro-managed. Three minutes late? It goes on your record. Three times? You are risking your job. Bad weather? Too bad. No sick days, none. You will pay expensive union dues, with little or no opportunity for advancement or any meaningful recognition. If a smiley-face sticker will float your boat then feel free to do your best. The person in the cubicle next to you can goof off all day and you will earn the same amount of pay. They are on a mission to improve attendance which equals first-response to disability and fmla leave is to deny the claim. Good luck getting legitimate illnesses covered, it involves miles of red tape, multiple calls to your doctor to submit and re-submit paperwork that mysteriously disappears somewhere between the doctor's fax machine, and at&t's claim administrators.

    Advice to ManagementAdvice

    The policy of treating three minutes late with a chargeable occurrence of tardiness is unreasonable, especially when the winter weather affects commutes. The fact that there are zero sick days is archaic. Push to eliminate workers with FMLA attendance issues is border-line illegal.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Solid interaction with upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN

    I have been working at AT&T full-time (more than a year)

    Pros

    Great Development and coordination with higher ups

    Cons

    Pay is decreasing because of raised goals

    Advice to ManagementAdvice

    Set realistic goals

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Minneapolis, MN
    Current Employee - Retail Sales Manager in Minneapolis, MN

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Tuition aid. 401 k. Great pay and they treat you well

    Cons

    Work life balance is not so great.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    One of the best as far as retail, but retail steals your soul a little everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC in Minneapolis, MN
    Current Employee - RSC in Minneapolis, MN

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Commission is good
    50k plus for the average rep is nice
    Union benefits are great
    Free phone

    Cons

    You get yelled at 10x a day by shitty people about their bill
    At&t doesnt like to promote their top performers to management
    Have to know 45 days in advance to get A SINGLE day off!
    Poor work life balance

    Positive Outlook
    Approves of CEO

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