AT&T Reviews

Updated July 28, 2015
7 reviews filtered by
  • Oakland, CA
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3.9
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
4 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Oakland, CA
    Current Employee - Assistant Sales Manager in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    Benefits are the best! Overall a great company to work for.

    Cons

    work/life balance is not existent and expectations are spread thin


  2. Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Oakland, CA
    Former Employee - Field Service Technician in Oakland, CA
    Recommends
    Negative Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great experience, company provided tools and training, work in different areas, good benefits, can network with others, freedom to work indepently. Can work in partners at times

    Cons

    Constantly working, not a lot of support from management, can be very demanding, set schedules, no part-time, very hard to transfer to different areas, management plays favorites.

    Advice to Management

    Be fair, treat employees as people, communicate instead of just being a puppet for the company, tell upper management what your employees are saying and need


  3. Sales and service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Oakland, CA
    Former Employee - Inside Sales Representative in Oakland, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time

    Pros

    Great pay although benefits are dwindling.

    Cons

    Treats employees like a piece of crap! Very stressful

    Advice to Management

    Treat your employees a lot better!


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  5. Good Place to Start Your Sales Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Oakland, CA
    Current Employee - AT&T Retail Sales Consultant in Oakland, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Provide useful selling Technique Training

    Cons

    Poor Company Structure Too manys cons

    Advice to Management

    You have TOO MUCH DEPARTMENTS that is doing the same thing !


  6. Great job, but big technology shift reducing jobs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Splicing Technician in Oakland, CA
    Current Employee - Splicing Technician in Oakland, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Stable company, with large growth potential in the fiber world. Hopefully, fiber to the house will be the norm in the future. Lots of wireless growth and union bonding are good things.

    Cons

    Future job uncertainties due to out sourcing and hiring a cheaper workforce. Trying to survive in a union shop. The Union helps with defending its members but participation in group activities are slowing. It would help everyone if we were more united.

    Advice to Management

    Stop sending jobs overseas! Trust In American workers.


  7. Helpful (2)

    Customer service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    great people working for the company,

    Cons

    AT&T has lost the first lessons they taught me in basic training, customers are always first, service representative are to give great customer service always, maintain customer loyalty and own the home.

    Advice to Management

    When you took the words "customer service" our of the job title and made them "sales representative" you took the customer out of the equation. Remember give great customer service keep great customers.


  8. From Pacific Bell to AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    I felt Pacific Bell was a better company to work for.

    Cons

    TIU needs to be stronger.

    Advice to Management

    Stop forcing your reps to add/offer services that people can't afford



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