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AT&T Reviews in Oakland, CA

5,598 Reviews

3.3
5,598 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,595 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great job, but big technology shift reducing jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Splicing Technician  in  Oakland, CA
    Current Employee - Splicing Technician in Oakland, CA

    I have been working at AT&T full-time for more than 10 years

    Pros

    Stable company, with large growth potential in the fiber world. Hopefully, fiber to the house will be the norm in the future. Lots of wireless growth and union bonding are good things.

    Cons

    Future job uncertainties due to out sourcing and hiring a cheaper workforce. Trying to survive in a union shop. The Union helps with defending its members but participation in group activities are slowing. It would help everyone if we were more united.

    Advice to ManagementAdvice

    Stop sending jobs overseas! Trust In American workers.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Customer service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA

    I worked at AT&T full-time for more than 10 years

    Pros

    great people working for the company,

    Cons

    AT&T has lost the first lessons they taught me in basic training, customers are always first, service representative are to give great customer service always, maintain customer loyalty and own the home.

    Advice to ManagementAdvice

    When you took the words "customer service" our of the job title and made them "sales representative" you took the customer out of the equation. Remember give great customer service keep great customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    From Pacific Bell to AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA

    I worked at AT&T full-time for more than 8 years

    Pros

    I felt Pacific Bell was a better company to work for.

    Cons

    TIU needs to be stronger.

    Advice to ManagementAdvice

    Stop forcing your reps to add/offer services that people can't afford

    Recommends
    Neutral Outlook
    No opinion of CEO

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