0% of the CEO
Randall L. Stephenson
I have been working at AT&T full-time for more than 10 years
Pros – Stable company, with large growth potential in the fiber world. Hopefully, fiber to the house will be the norm in the future. Lots of wireless growth and union bonding are good things.
Cons – Future job uncertainties due to out sourcing and hiring a cheaper workforce. Trying to survive in a union shop. The Union helps with defending its members but participation in group activities are slowing. It would help everyone if we were more united.
Advice to Senior Management – Stop sending jobs overseas! Trust In American workers.
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
2013-06-02 13:18 PDT
2 people found this helpful
I worked at AT&T full-time for more than 10 years
Pros – great people working for the company,
Cons – AT&T has lost the first lessons they taught me in basic training, customers are always first, service representative are to give great customer service always, maintain customer loyalty and own the home.
Advice to Senior Management – When you took the words "customer service" our of the job title and made them "sales representative" you took the customer out of the equation. Remember give great customer service keep great customers.
No, I would not recommend this company to a friend
2013-04-15 07:56 PDT
I worked at AT&T full-time for more than 8 years
Pros – I felt Pacific Bell was a better company to work for.
Cons – TIU needs to be stronger.
Advice to Senior Management – Stop forcing your reps to add/offer services that people can't afford
Yes, I would recommend this company to a friend
2013-02-23 11:12 PST
At AT&T, our passion to serve extends beyond our customers to our employees. Our people have helped to make us the No. 1 communications company in the world, and in return, we work hard to maintain our competitive… — Full Overview
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