AT&T Reviews

Pros

Great Benefits, Pay is OK,
if you want it or not there is lots of mandatory overtime. (If you want overtime this is the job for you).

Cons

It's your choice to work here or not but i can only tell you about my experience as a premise tech. At&t gives the appearance that they are family oriented and care about you but they could actually care less if you ever see your family or have free time. Everyone is overworked and under-appreciated. AT&T specializes in negative reinforcement, and compliments are few and far in between. Just chews you up and spits you out. STAY AWAY! It is absolutely toxic.

Advice to Senior Management

A carrot works better than a stick.

Pros

AT&T is a great company and a great employer. While there is a lot of extra weight in the sales operations and turnover a bit high, the management is usually fair and equitable.

Cons

Avoid the cliques that are found in Signature Accounts and outside managers. You want to work with a manager and management who has been born and raised AT&T. Outsiders are cutthroat and will turn on you in a blink of an eye.

Advice to Senior Management

Hire good people and make sure they are in the right position. If not, find that good person the correct job and both AT&T and the employee will prosper. Break up the management cliques who are trying to take over the company at the expense of those under them. They use a scorched earth method to self promotion and it's hurting the long-term consistent success of the organization.

Pros

Great work place
Great people to work with
Challenging environment
Continuing education opportunities always there
Diversity is valued
Great benefits

Cons

Limited promotions when you reach a certain level

Pros

benefits, education ,salary and union contracts The tech side pays more and you are treated more professionally

Cons

Too many layoffs annually and difficult to work for if you have any illness or young kids if in call center environment .

Pros

-Compensation is great for the summer intern position
-You choose how much you want to learn
-Flexibility

Cons

-No direction, you have to create your own path to learn.

Advice to Senior Management

Doing a great job!

Pros

the work is interesting, teammates are hard workers and very dedicated, the industry is fast-paced and ever changing, the year end annual bonus is pretty good.

Cons

stressful-- management works you to the point where you can't work anymore. sometimes it feels like there is no work-life balance. competitive-- competition is good, but too much competition is bad. because there is so much competition, people become insecure and hesitate to share knowledge and information. politics-- too much of it. You are literally nitpicked over the smallest things.

Advice to Senior Management

Realize that one person can only do so much-- while it's great to want the team to shine, demanding more and more from your employees when they are all burnt out will not benefit you nor the team. instead, morale will drop.

Pros

AT&T has good yearly salary increases, bonus plans, and preferred employee discounts
Room for growth in different organizations of the company

Cons

(Review based on work with Network Operations)
-Environment in my location is horrible
-Dirty, disgusting building (only bathrooms and break room floors get cleaned)
-Don't even have office supplies
-Outdated equipment and furniture
-Operations Managers micromanaging the Level 1 and 2 technicians
-Health insurance is not great
-Not many opportunities for promotions within THIS organization. You have to look elsewhere in the company
-Everything is focused on making the customer happy, employees are treated like second class citizens

Advice to Senior Management

Management needs to show more appreciation for its employees. The senior management thinks that just by speaking to the employees periodically, that we feel appreciated. Think about sponsoring employee events and creating a happier environment in the workplace. Employees dont want to feel as if they are working in a sweat shop.

Pros

Advancement opportunities exist, the rules are clear if not reasonable, and most of the people in my work environment are pleasant to be around.

Cons

The attendance policy is so unreasonable that you may as well give up having a personal/family life, or any outside obligations. Sales expectations are growing increasingly ridiculous.

Advice to Senior Management

Learning to manage people includes making sure that you are sensitive to their needs, if not their wants. Respecting the balance between work and home will help guarantee greater productivity and enthusiasm from your employees.

Pros

Well paid with great benefits.

Cons

Upper management are on their own concept of what the world wants.

Advice to Senior Management

Listen to the workers in the field.

Pros

Decent pay, adequate benefits, comfortable working conditions and opportunities for advancement. Organization has a propensity to promote from within. Technical training is offered to enhance employee knowledge base.

Cons

Organization is very "thrifty" on supplies and equipment upgrades. Employee perks have been streamlined. Upper management "promotes" an open-door policy, but doesn't adhere to it.