AT&T Reviews

Updated March 30, 2015
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3.3
6,979 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,241 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. 77 people found this helpful

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Retail Leadership Development Program

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Leadership Development Program in Atlanta, GA
    Current Employee - Retail Leadership Development Program in Atlanta, GA

    I have been working at AT&T

    Pros

    Great benefits, great perks and membership discounts almost everywhere, VERY nice people, great company to work for. Definitely would recommend!

    Cons

    No days off during 6 month traing period, besides that nothing. You work normal business hours 9-5:30

    Advice to ManagementAdvice

    Keep encouraging and motivating your young employees to go out there and be the best they can be. Offer more incentives for those who do good.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Salary is very good. Employees will get minimum double digit hike every year. People wont leave the company unless they have problem with US shift timings other than that i don't think any other problem

    Cons

    Only problem is shift timings.

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Mismanagement of funds

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T (more than 10 years)

    Pros

    Reportedly makes it easy for misappropriation of funds by employees.

    Cons

    Could perhaps stand to implement a better system of checks & balances as not to make it easy for alleged misappropriation of funds by employees.

    Advice to ManagementAdvice

    What should you do when you have been informed a long-time, senior employee/project manager has misappropriated funds and worked in conjunction with colleagues and general contractors in the construction industry to falsify purchase orders and construction contracts in order to make home improvements to their own home? For example, these could be falsified projects to replace a roof, upgrade and replace entire residential windows, build a completely finished clubhouse in their back yard, just to name a few. Who would be interested in researching the report that these practices allegedly are and have been taking place in SC for years?

  6. Great

    Current Employee - Customer Support Specialist
    Current Employee - Customer Support Specialist

    I have been working at AT&T full-time (less than a year)

    Pros

    Starts off with great vacation benefits

    Cons

    Attendance guidelines could be better

    Recommends
    Positive Outlook
  7. Good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Rock Island, IL
    Current Employee - Sales Consultant in Rock Island, IL

    I have been working at AT&T

    Pros

    Make good money and great benifits

    Cons

    Too many rules constantly changing and not for the best

    Advice to ManagementAdvice

    They change methods of sales back and forth

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    All employees I worked with were like myself began at a point of an entry level position and were then promoted from within.

    Cons

    All of the non-customer facing positions such as software developers and analysts for example are centrally located in either Dallas or Atlanta. If you live outside of either of these cities, the only options available are customer facing positions.

    Advice to ManagementAdvice

    The key difference I found after working under many different managers is some are able to position their sub-ordinates in strategic places where their skills can be leveraged as well as made visible to new areas of the business. The managers need to keep their people engaged in more than their current role as products and services are continuously changing. If a manager remains solely focused on their present tasks, their team will suffer when reorgs arise as they inevitably do every year.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Good company

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Pay is really good there.

    Cons

    Location is not really good there.

    Advice to ManagementAdvice

    Better locale

  10. Best job I have every had, hands down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Houston, TX
    Current Employee - Executive Assistant in Houston, TX

    I have been working at AT&T

    Pros

    People are great, bosses are great, Executives are AMAZING leaders who actually lead and don't just shout orders. Also, they make you feel very comfortable. There is still a boss presence with a comfortable atmosphere.

    Cons

    None, really everything thus far has been more than I could have every hoped for.

    Recommends
    Positive Outlook
    Approves of CEO
  11. A great career with a stable company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Indianapolis, IN
    Current Employee - Network Engineer in Indianapolis, IN

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Good pay, good benefits, has stayed relevant for 138 years.

    Cons

    Slow and painful process to instigate change and get approvals for significant projects.

    Advice to ManagementAdvice

    Lead rather than follow.

    Recommends
    Positive Outlook

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