AT&T Reviews

Updated August 27, 2015
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3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,822 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

8,485 Employee Reviews

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  1. Featured Review

    Helpful (170)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Helpful (4)

    employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Billing Specialist
    Current Employee - Billing Specialist

    I have been working at AT&T full-time (More than 10 years)

    Pros

    excellent growth opportunity within the company

    Cons

    Layoffs in specialty departments ..


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Dallas, TX
    Current Employee - Senior Financial Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Lots of opportunities to explore different business segments of the company Constant expansion through mergers and acquisitions Cross-functional teams spanning the major hubs of Dallas, Atlanta, and New Jersey

    Cons

    Very conservative company Takes a while for decisions to pass through the pipeline


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  5. Helpful (2)

    More compensation for the amount of tasks performed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and there is room for growth for some.

    Cons

    Technicians are always working hard, fast also many hours. Compensation could be greater for all we do.

    Advice to Management

    Listen to the complaints from your technicians


  6. Great Company with Awesome benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Kahului, HI
    Current Employee - AT&T Retail Sales Consultant in Kahului, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Potential to make a great deal of money while only work a normal 40 hours a week.

    Cons

    Having to deal with a ridiculous amount of pressure with metrics.


  7. Network Engineering

    Former Employee - Anonymous Employee in Glen Ellyn, IL
    Former Employee - Anonymous Employee in Glen Ellyn, IL

    I worked at AT&T (Less than a year)

    Pros

    Good Location, Provided Online Training

    Cons

    Low amount of time off. Gets better, but starts at 2 weeks.


  8. Senior home solution sales specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Negative Outlook

    I worked at AT&T full-time (Less than a year)

    Pros

    Lots of benefits and very good income

    Cons

    Not flexible at all with hours, management is horrible


  9. Former CSR

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at AT&T (More than 5 years)

    Pros

    No stress about taking work home. If you get a bad caller the next one could be the sweetest person ever.

    Cons

    Sometimes had to deal with irate people. Schedule is based off seniority so sometimes stuck with crap schedule. Call times are important but it is not always an easy fix.

    Advice to Management

    Great place to work with awesome benefits. Great people and environment. Lots of training is great also. Scripts are good but shouldn't be pushed so much on reps.


  10. The harder you work the more money you make

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Philadelphia, PA
    Current Employee - AT&T Retail Sales Consultant in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    You can make great relationships with some customers and hear great stories. Great incentives available Good pay

    Cons

    Long hours A lot of pressure The quota is out of control sometimes


  11. Great growth opps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior TD in Dallas, TX
    Current Employee - Senior TD in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic environment and always new technologies to learn

    Cons

    Slow upward movement in the management track



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