AT&T

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AT&T Reviews

Updated September 18, 2014
Updated September 18, 2014
5,638 Reviews
3.3
5,638 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,615 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Great Job, Great Managers, Great Pay, Horrible Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Lafayette, LA
    Current Employee - Retail Sales Consultant in Lafayette, LA

    I have been working at AT&T full-time for more than a year

    Pros

    The managers are really helpful, you have plenty of training to do your job, and the pay is excellent.

    Cons

    The biggest issue here are hours, since it's a union company, the good hours are given to tenured reps meaning that for years you'll be stuck with horrid hours, no weekends off and closing the store pretty much every night.

    Advice to ManagementAdvice

    Your high performers are usually NOT the tenured reps, you are driving away the people that actually makes you a lot of money and punishing them by making them work horrible and uneven hours. You can't base a life around that.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Exciting,and enjoyable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative  in  Commerce, CA
    Current Employee - Collection Representative in Commerce, CA

    I have been working at AT&T full-time for more than 10 years

    Pros

    learning how to communicate with different types of people being able to help can accommodate customers to their needslearning how to solve problems and it's same time to communicate and enjoy the benefits and and experience that this job has to offer.

    Cons

    every position is a very challenging position put your mind to it and as long as your determined and focused you can always overcome anything that you see in the future as something negative be positive I think something very challenging will be the fact that overtime may not necessarily be offered as I would like to be I like being challenged and in telecommunications the experience itself is challenging.

    Advice to ManagementAdvice

    I've been in a position before where as a collection Rep I was not very popular with the customers however I learned that no matter how bad the news is sometimes you as a representative have control of the call is how you communicate with the customer that will give you the best result

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Very frustrating at times , but overall rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at AT&T full-time for more than a year

    Pros

    Pay is competitive, benefits are real

    Cons

    Memebers not being on the same page, communication lacks between team and management

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Consulting Engineer  in  Houston, TX
    Current Employee - Network Consulting Engineer in Houston, TX

    I have been working at AT&T as a contractor for more than 3 years

    Pros

    Great & Flexible management. Team oriented. Opportunity to expand your areas in different fields with training provided by expertise.

    Cons

    AT&T will offer contracting only for 3 years. No matter what or how much you learn got to leave after 3 years. if interested you can come back only after 6 months.

    Advice to ManagementAdvice

    If possible increase the contract term or provide a contract to hire opportunity for individuals who get trained or provide service for 3 years.

  6.  

    Boring Job, but paid the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    It was a great job that helped pay the bills.

    Cons

    It was the same exact thing 40 times ago. Take a phone call about a payment arrangement.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    I had a decent salary that I could comfortably live with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Information Specialist  in  New London, CT
    Former Employee - Customer Information Specialist in New London, CT

    I worked at AT&T full-time for more than 10 years

    Pros

    We were continuously coached to be the best we could be.

    Cons

    Seniority came first during vacation scheduling.

    Advice to ManagementAdvice

    Opportunities for growth and transfers would of been a good move.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Hard to compete with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Leadership Intern  in  Atlanta, GA
    Current Employee - Retail Leadership Intern in Atlanta, GA

    I have been working at AT&T full-time for less than a year

    Pros

    The training is great. They truly want to develop and promote you within the company. The benefits are incredible too. Think about it, how often do you see AT&T for any sports events? Discounts for all types of events, plan, and new products in a great plus. They have full coverage of benefits as well. Company culture is also great. Upper management, including the regional president, presidents, and CEO are extremely humble; like talking to your best friend's dad. Humility is an important trait many people have within the company.

    Cons

    Work life balance at first if you start in retail, but that is with any retail job. It starts adjusting as you go along with the job once you train your assistant managers to run a store without you.

    Advice to ManagementAdvice

    Love the development of your people.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    People are competent and professional. The benefits are good.

    Cons

    There is often a large workload with limited time constraints, but that seems to be the case everywhere these days.

  10.  

    Great company you work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant  in  Columbia, SC
    Former Employee - AT&T Retail Sales Consultant in Columbia, SC

    I worked at AT&T full-time for more than 3 years

    Pros

    Constantly working.
    Never bored.
    Access to new devices first.
    Great training.

    Cons

    Quota. But I've heard that's changed and is more attainable.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good experience, no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Eatontown, NJ
    Current Employee - AT&T Retail Sales Consultant in Eatontown, NJ

    I have been working at AT&T full-time for more than 3 years

    Pros

    Good pay for not having a Bachelors degree. 48k year one, 58k year 2, 67k year 3.

    Cons

    No room for advancement. If you start in sales you will die there. You can become an assistant manager and make 40k a year. Then a manager 60k then DSM 80-90k. You need to go down to move up, the company makes no sense in that regard.

    Advice to ManagementAdvice

    Do something, your union staff does your whole job.

    Recommends
    Positive Outlook
    Disapproves of CEO

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