AT&T

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AT&T Reviews

Updated March 2, 2015
Updated March 2, 2015
6,748 Reviews
3.3
6,748 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,132 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 64 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Well rounded company with opportunities for personal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Atlanta, GA
    Former Employee - Retail Store Manager in Atlanta, GA

    I worked at AT&T full-time (less than a year)

    Pros

    Great benefits for health, vision, dental, 401k retirement. You can get paid to go to trainings and compensated for travel. The retail store team environment can be very fun and is a great way to develop team building skills. There was a huge opportunity for promotions and growth. Retail environment is moving towards a more relaxed atmosphere and you can see that in the dress code - from slacks to jeans. As an employee to AT&T you get discounts off cellular and home services. All stores strive to be diverse and hire a large range of employees. All locations have different types of management - which I put as a pro because you can have a great team with great leaders and in other areas you may have a great leader with an ok team, but overall it gives you the opportunity to improve your own skills by giving back to the team. Retail is built upon focusing on value as opposed to focusing on price.

    Cons

    The long hours in retail can be a huge turn off. Sometimes you will face wave after wave of customers who have all unique situations that require help beyond your in store control or times you have no customers and the business can be very slow. Sometimes customers will come infuriated and demand your help as manager even though you have a queue system set up and are helping customers. Things are constantly changing such as compensation structure, retail team apparel, prices and promotions which can be confusing at times.

    Advice to ManagementAdvice

    As competitive as you may want our retail environments to be to hit our numbers, don't lead by "fear" and expect the team to not be burned out. Use team building and cooperative guidance to help improve the people or stores you are leading. The further up the chain of command goes - the more "numbers driven" it seems to feel as opposed to "people driven". Learn to lead your people first through positive reinforcement before you demand better numbers.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Sad to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in San Ramon, CA
    Former Employee - Analyst in San Ramon, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    Worked with a great group of people

    Cons

    The lay off was a surprise

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Don't overlook one of the best US technology companies AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Architect in Seattle, WA
    Current Employee - Chief Architect in Seattle, WA

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Good pay, excellent training, nice people and high integrity. Benefits are very good when compared to other companies. All round good place to work.

    Cons

    Some things take too long. Allot of people have worked for many years at AT&T and get stuck in their ways. To get to senior management you need to move to Dallas

    Advice to ManagementAdvice

    Enable senior career progression for those people that don't want to move to Dallas

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    They have awesome benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Detroit, MI
    Current Employee - Customer Assistant in Detroit, MI

    I have been working at AT&T full-time (more than a year)

    Pros

    Discounts
    Awesome managers that really want to see you succeed and move up within the company!
    Tuition Reimbursement
    Great plans for 2020
    Very Diverse

    Cons

    You will almost have no life just about it.
    Its constant change, but I love it. Others might not if you have children.

    Recommends
    Positive Outlook
  7.  

    Very Professional working environment great people to work around with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Growth within Company where you get out of your department

    Cons

    Some Company Moral..example: Snow days no plans

    Advice to ManagementAdvice

    Great Leaderdhip

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great company, great enviorment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent in Tampa, FL
    Current Employee - Universal Agent in Tampa, FL

    I have been working at AT&T part-time (less than a year)

    Pros

    Very friendly, Good pay, Good Benefits

    Cons

    There are no cons for this company

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  9.  

    AT&T External and Legislative Affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Superlative leadership; employees are empowered; companies maintains a strong, ethical reputation in Washington D.C.

    Cons

    Process heavy organization, difficult to find opportunities for promotion

    Recommends
    Positive Outlook
  10.  

    It's been an awesome ride. Building the new world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Undisclosed in Dallas, TX
    Current Employee - Undisclosed in Dallas, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Good opportunities for advancement. Especially if you're one or more of the following:
    1) routinely exceeding expectations and maintaining a solid reputation
    2) dedicated to training
    3) in the right place at the right time

    Cons

    Impacts constantly felt from the 1983 divestiture of "the phone company" and the re-assembling of Southwestern Bell Telephone back into "the new AT&T." That, and modern regulation seem to influence everything we do, all day long. Sure makes it entertaining and challenging.

    Advice to ManagementAdvice

    Outsourcing and layoffs of senior application support and senior application architects are increasing risk and slowing down progress. On one side there's so much talk of retaining talent and skill set. On the other side there are shocking outsourcings and/or layoffs way too routinely. And they ALWAYS IMPACT the areas of the business I support.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    One of the best company you could ask for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fresno, CA
    Former Employee - Customer Service Representative in Fresno, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great pay, benefits, and other perks.

    Cons

    No stability. Our job was taken away because of automation.

    Advice to ManagementAdvice

    Recognize and reward their employees who work hard for the Company.

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