AT&T Reviews

Updated September 3, 2015
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3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,859 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

8,567 Employee Reviews

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  1. Featured Review

    Helpful (173)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Product Marketing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work at

    Cons

    None, great management, great opportunities for growth


  3. AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    Benefits, pay, corporate outlook, uniforms supplied

    Cons

    Internal system and scoring


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Retail Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at AT&T full-time

    Pros

    Best communications company to work for in the industry. Great executive leadership team, clear vision, best tools to get the job done, generous compensation including benefits, pension, 401K and world-class retail environment.

    Cons

    very little work/life balance. Demands 70-80 hours a week no matter how much they tell you it doesn't. Sales expectations are always high and heavy accountability for missing targets. Very hard to move past the Level 1 management position even with a degree and successful track record.

    Advice to Management

    The business is full of baby-boomer management who is hanging on to their mid-level management jobs because they have it made and aren't being challenged by the director level leadership above them. It leaves little room for advancement into those positions. I don't blame them, because they have it made with little to no accountability, but it is ultimately the reason why I left.


  6. A great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Baxter, MN
    Former Employee - Retail Sales Consultant in Baxter, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    The job pays very well and great people to work with.

    Cons

    Constantly changing the commission structure. Not helpful in helping me relocate.


  7. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in New Iberia, LA
    Current Employee - AT&T Retail Sales Consultant in New Iberia, LA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great commission before the comp plan was changed. It is a fun job if you have the right management team.

    Cons

    Commission plan constantly changes yearly and reduces commission amount. Some managers will not be good and that's because they promote off of numbers and not people skills.

    Advice to Management

    Coach effectively and listen to your people.


  8. translator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The colleagues are very friendly and proficient. And the payment is good

    Cons

    I can not think about cons until now.


  9. CSS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS
    Former Employee - CSS
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Vacation days, Pay, reputation, 401k

    Cons

    deadlines, long projects, lack of opportunities for promotion


  10. Inside Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Portland, OR
    Former Employee - Business Account Manager in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits and pay, no weekends

    Cons

    Environment was a bit political


  11. Build & release

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Build & Release Engineer in Dallas, TX
    Current Employee - Build & Release Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    Good working culture, very good healthy environment to work . Providing good facilities for the employees. Team spirit, etc

    Cons

    Nothing specially to mention

    Advice to Management

    please keep up the things always same



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