AT&T Reviews

Updated April 17, 2015
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3.3
7,145 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,316 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (87)

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More

  2. Helpful (6)

    Sales Program Executuon Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great talented people to work with

    Cons

    Att will cut employees in a heartbeat, managers are not always good with managing their talent and no company wide functions and the HR is removed and no access to employees

  3. District EI mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EI Manager in Boston, MA
    Current Employee - EI Manager in Boston, MA

    I have been working at AT&T

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Tremendous opportunities for development and advancement if you want to work hard

    Cons

    You need to embrace change as this company is always evolving

    Advice to Management

    Keep hiring top notch people

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. my AT&T experience has been amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - D2D Sales Manager in Nashville, TN
    Current Employee - D2D Sales Manager in Nashville, TN

    I have been working at AT&T full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great pay and benefits. Many opportunities to advance if you are will to try new sides of the business and not just stick to retail.

    Cons

    Without the right leadership career advancement can be difficult.

    Advice to Management

    Be an advocate for you company and a mentor to you employees help them with career advancement and talk to them about their goals and how to improve.

  6. Great place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Being a large company, able to offer great benefits.

    Cons

    Impersonal due to size of company

  7. Its customer service! So there are up's and downs but i am fortunate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Farmers Branch, TX
    Current Employee - Customer Service Representative in Farmers Branch, TX

    I have been working at AT&T full-time (less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Job security, constant training, consistent raises, quarterly schedule bids.

    Cons

    Limited paid-time-off in first 6 months, no benefits until after 6 month probation, policy requirements are different from manager to manager.

  8. Very large corporation with many mid-level managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Competitive Pay
    Great Benefits
    Great Vacation
    Plenty of Resources
    Many opportunities to move up

    Cons

    Lots of middle management
    small cubicle workspace
    Zero company activities
    Older generation mindset

  9. Helpful (1)

    Pays well, but say goodbye to weekends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T part-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    If you enjoy working with people and are good at sales then you can make pretty good money here. There are additional incentives and spiffs on top of commission and hourly. Get up to 1 hour lunch break. Get paid vacation time. Big company with opportunities to get into management.

    Cons

    It all depends on the management at the store. I've had 2 great ones and only one bad. Retail hours so you work at least 8 hrs a day + scheduled for your additional hour of lunch. Stand all day. Its all about the numbers, if you are not meeting the quota you will not have a good time here. Hard to get out of retail sales.

    Advice to Management

    Make sure the morale in all the stores is up. Get rid of negative people who talk down to others.

  10. Great experience at a large telecom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Ran Engineer
    Current Employee - Specialist Ran Engineer

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the benefits of a large company is the ability to move around and find the right job. AT&T provides transparent information about opportunities and the requirements enhance your career. The company is continuing to innovate and grow which provides some security in a somewhat uncertain tech market.

    Cons

    Like any large company the bureaucracy can be annoying. There are ways you are allowed to do things and ways you are not even if the accepted method is inefficient or ineffective. As a company management does recognize this and is working to change.

    Advice to Management

    Stay the course. Management has positioned the company to be an even bigger player in the market over the next several years. Some of the capital investments this year have been expensive which has been problematic when combined with some of the FCC and FTC issues.

  11. Sales Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at AT&T as an intern

    Recommends
    Recommends

    Pros

    Room for Growth, good compensation

    Cons

    A lot of redundant processes and too many different database systems

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