AT&T Reviews

Updated July 3, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,492 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

7,689 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (141)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Helpful (13)

    Very detailed training, monies decent, market leader in the industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Sacramento, CA
    Current Employee - Retail Store Manager in Sacramento, CA

    I have been working at AT&T (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable job, lots of vacation, plenty of perks, benefits great, and employee discount at 50% off of everything are phenomenal.

    Cons

    You'll find this in every review: too many things to focus on and the future outlook looks like its even more metrics with the addition of connected car and DTV merger.

    Every single year our paychecks get smaller and smaller.

    Advice to Management

    Fight to be more competitive with pay especially with rising minimum wage and cost of goods and services.


  3. Helpful (1)

    sales associate

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    great company to work for with possibilitys for advancement

    Cons

    must meet sales quota and multitask


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Call Center Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Have fun while doing your job

    Cons

    Has issues like an other place of employment


  6. Helpful (1)

    Life and times in retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Birmingham, AL
    Former Employee - Retail Sales Consultant in Birmingham, AL

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Demo lines, discounted service and accessories.

    Cons

    0% Work life balance. Pto blackout during holiday season.

    Advice to Management

    Hire more Blacks


  7. Tech

    Current Employee - Uverse Technician
    Current Employee - Uverse Technician

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overtime, union, seniority status, great insurance

    Cons

    Work six days a week most weeks.


  8. Helpful (1)

    Overall AT&T is a great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Mobile, AL
    Current Employee - Assistant Store Manager in Mobile, AL

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security
    Great benefits (medical, retirement, discounts on service etc)
    Generous PTO amounts

    Cons

    High stress
    Micromanaged
    Constant change in priorities
    Not the best work/life balance (but it is retail)

    Advice to Management

    Have a better checks and balance system in place to keep your ARSM and DOS in line with the priorities of head quarters/regional leadership.


  9. This Company Really Does Rethink Possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Columbus, GA
    Current Employee - Wire Technician in Columbus, GA

    I have been working at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company really does take care of their employees from training, salaries and support. Being a part of a cutting edge global company that remains local in its practices is rewarding.

    Cons

    The concentration on metrics and formulas to measure production and performance of its employees instead of measuring each based on delivedry and quality of service creates a adversarial culture where no matter how well you perform, you are always on or near thin ice. This limits employee performance to being good enough to stay safe job wise.

    Advice to Management

    Use the metrics and formulas as one tool to gauge employee performance instead of a weapon that creates high turnover. Employees are much more talented and diverse in their strengths than what the metrics assume.


  10. Retail sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hourly pay plus fun environment

    Cons

    Bad Management.. Hard to get promoted now


  11. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at AT&T full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Unlimited move up potential if you are willing to relocate and show determination. Great leaders and hard working team in Atlanta.

    Cons

    Pay is good but not great. Every big opportunity resides in Atlanta and Texas so if you live outside of these areas be prepared to relocate and experience a new aspect of life

    Advice to Management

    Keep promoting internally for level 2 and above positions. Anything else can be a start position to get the feel of att and the company. Please do not make everyone go through COR to be promoted, a lot of great candidates were passed up for not having COR background even in NR and LD.



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