AT&T Reviews

Updated April 18, 2015
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3.3
7,147 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,316 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (87)

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More

  2. Helpful (6)

    Sales Program Executuon Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great talented people to work with

    Cons

    Att will cut employees in a heartbeat, managers are not always good with managing their talent and no company wide functions and the HR is removed and no access to employees

  3. District EI mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EI Manager in Boston, MA
    Current Employee - EI Manager in Boston, MA

    I have been working at AT&T

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Tremendous opportunities for development and advancement if you want to work hard

    Cons

    You need to embrace change as this company is always evolving

    Advice to Management

    Keep hiring top notch people

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA

    I worked at AT&T (more than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Company has great ideas and moving forward with the mobile world and there are some great opportunities.

    Cons

    Work and Life balance can be a challenge. Must be flexible for work location.

    Advice to Management

    Employee opinions are very important to help the company stay strong. Need to keep the valued employees.

  6. Sales Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at AT&T as an intern

    Recommends
    Recommends

    Pros

    Room for Growth, good compensation

    Cons

    A lot of redundant processes and too many different database systems

  7. my AT&T experience has been amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - D2D Sales Manager in Nashville, TN
    Current Employee - D2D Sales Manager in Nashville, TN

    I have been working at AT&T full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great pay and benefits. Many opportunities to advance if you are will to try new sides of the business and not just stick to retail.

    Cons

    Without the right leadership career advancement can be difficult.

    Advice to Management

    Be an advocate for you company and a mentor to you employees help them with career advancement and talk to them about their goals and how to improve.

  8. Retail sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great benefits and a lot of room to grow in the company

    Cons

    Lots of pressure coming down during the dtv merger

    Advice to Management

    Your stress will be high but so will the reward

  9. Technical Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable company, variety in product line, great people

    Cons

    a lot of red tape, not very nimble, long install times

    Advice to Management

    cut back on the number of products you sell and focus on being great at fewer things rather than above average at many things

  10. Great place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Being a large company, able to offer great benefits.

    Cons

    Impersonal due to size of company

  11. Its customer service! So there are up's and downs but i am fortunate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Farmers Branch, TX
    Current Employee - Customer Service Representative in Farmers Branch, TX

    I have been working at AT&T full-time (less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Job security, constant training, consistent raises, quarterly schedule bids.

    Cons

    Limited paid-time-off in first 6 months, no benefits until after 6 month probation, policy requirements are different from manager to manager.

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