AT&T Reviews

Updated May 22, 2015
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3.3
7,522 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,432 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (104)

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More

  2. Helpful (7)

    The pros outweigh the cons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wire Technician in Orlando, FL
    Current Employee - Wire Technician in Orlando, FL

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive pay, benefits package, referral program, overtime, training

    Cons

    Hard to make plans because of hours, pressure to maintain a tight schedule, forced OT/work on days off, overbearing company oversight.

  3. Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benifits and a fun place to work!

    Cons

    Stressful at times but what job isn't!

    Advice to Management

    Keep up the hard work!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. i love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    positive atmosphere with a great deal of people

    Cons

    seasonal. i wish i had more opportunities to be part of the team year around

    Advice to Management

    to make marketing and promotions a full time gig instead of contract

  6. Overall great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast paced. Money to be made, room for advancement.

    Cons

    Retail schedule, late scope of focus

  7. Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Positive Outlook
    Positive Outlook

    Pros

    Big company with lots of support and systems.

    Cons

    Feeling like a cog in the machine.

    Advice to Management

    Spend more time cultivating the talent in your employees.

  8. Rsc review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Growth, networking, and professional developed opportunities with in the organization. Along with employee resource groups.

    Cons

    The competition in the Atlanta area is very thick because head quarters is here. Tons of people applying for the same job in and out of state.

  9. Client Solutions Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay with the comp structure. Good benefits with 401k, med / dental and even pension. Vacation is 23 days after 4 years

    Cons

    Scheduling vacation is a pain. Company changes direction more that anything, which is good for business, but hard on the employee. Not progressive with accommodating work/life balance or remote workforce.

    Advice to Management

    Drink your own kool-aid. Know what the front-line is doing and how to be a coach, not just a manager. IT Support to every day employees is lacking and don't know where to get support.

  10. Retail Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Awesome benefits and opportunities, great company to work for.

    Cons

    Lots of red tape to move up

    Advice to Management

    Lots of preaching about making happy employees but not following up on that.

  11. rsc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Mobility RSC in Virginia Beach, VA
    Former Employee - AT&T Mobility RSC in Virginia Beach, VA

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team, good money, union

    Cons

    No work home life balance, micro managed , managers always looking over your shoulder.
    Hard to move up, have to be superstar just to get looked at.

    Advice to Management

    More qualities to people than just high numbers


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