AT&T Reviews

Updated July 6, 2015
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3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,492 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

7,708 Employee Reviews

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  1. Featured Review

    Helpful (143)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Helpful (14)

    Very detailed training, monies decent, market leader in the industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Sacramento, CA
    Current Employee - Retail Store Manager in Sacramento, CA

    I have been working at AT&T (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable job, lots of vacation, plenty of perks, benefits great, and employee discount at 50% off of everything are phenomenal.

    Cons

    You'll find this in every review: too many things to focus on and the future outlook looks like its even more metrics with the addition of connected car and DTV merger.

    Every single year our paychecks get smaller and smaller.

    Advice to Management

    Fight to be more competitive with pay especially with rising minimum wage and cost of goods and services.


  3. Helpful (1)

    Excellent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Buffalo, NY
    Current Employee - Retail Store Manager in Buffalo, NY

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    High paced highly engaged and profitable career
    Great people
    Excellent experience
    People-centric company

    Cons

    Only chances to advance are if you are willing to move out of the area.

    Advice to Management

    High pressure sales quotas that increase the next year because of a previously successful year are not motivating.


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  5. Helpful (1)

    Life and times in retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Birmingham, AL
    Former Employee - Retail Sales Consultant in Birmingham, AL

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Demo lines, discounted service and accessories.

    Cons

    0% Work life balance. Pto blackout during holiday season.

    Advice to Management

    Hire more Blacks


  6. Network Operations Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Manager in San Diego, CA
    Former Employee - Central Office Manager in San Diego, CA

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Opportunity for upward movement, cross training, and certification training. Hire military vets.

    Cons

    Hardship transfers for current employees with military spouses relocated Due to government orders are rarely granted. After 17 years of dedicated employment I was required to resign because no available hardship jobs on other coast.

    Advice to Management

    AT&T should work together in all areas across the country to make room for hardship transfers for military spouses who have shown a dedication to AT&T over the years and who have great Performance Reviews. As a military spouse I found once I left the company due to our relocation, it's difficult to get back in. Applying is all online and there is a clear separation between west coast and east coast - they do not network together to help place current employees who are military spouses being relocated. This could be a huge improvement.


  7. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Current Employee - AT&T Retail Sales Consultant in Miami, FL

    I have been working at AT&T

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Excellent Reputation
    -Decent Salary
    -Great Training
    -50% off wireless service

    Cons

    -Very slow incline when being promoted
    -Upper Management chooses people to be promoted by a popularity contest and not by qualifications

    Advice to Management

    Clearly understand manager chooses people to promote by that person's comfort level, but should take into consideration a person qualifications and what that person brings to the table than promoting someone who needs to have someone think for them.


  8. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSIM in Houston, TX
    Current Employee - BSIM in Houston, TX

    I have been working at AT&T full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Ok place to work here. Has benefits and plenty of overtime to pass around to everyone

    Cons

    Has it's down side like any other job. You always eventually get tired of the place that you work at. That's a given.

    Advice to Management

    The same advice given for any company. Pay attention to your employees to make sure that they are happy and productive. Don't forget that they keep the company going.


  9. Good money. No life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Specialist/Retail Sales Consultant in Fresno, CA
    Former Employee - Mobile Specialist/Retail Sales Consultant in Fresno, CA

    I worked at AT&T (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You made good money if you really pushed yourself.

    Cons

    It felt like I spent all my time there.


  10. Pay is good, but very corporate culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Comparably to other jobs at this level, the pay and benefits are pretty good. There's room to negotiate, and annual reviews to increase pay.

    Cons

    There is not much transparency within the business and the decision making is very political and corporate.

    Advice to Management

    There need to be more transparency in upper management. Often times large changes and just thrown upon everyone and just told to deal with it.


  11. Great atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Former Employee - AT&T Retail Sales Consultant in New York, NY

    I worked at AT&T full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    management leadership was awesome never let us fail always showed us ways to increase sales and generate more

    Cons

    none really in my opinion

    Advice to Management

    keep up the great work



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