AT&T Reviews

Updated March 26, 2015
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3.3
6,957 Reviews
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Recommend to a friend
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,233 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. 76 people found this helpful

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in New York, NY
    Current Employee - Retail Sales Consultant in New York, NY

    I have been working at AT&T

    Pros

    Good benefits room for advancement.

    Cons

    sales quota and long hours

    Advice to ManagementAdvice

    Really helpful

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great Pay and flexible schedule if you're part time

    Cons

    Pressure to meet sales goals

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Working as technical support for at&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in North Lauderdale, FL
    Current Employee - Technical Support in North Lauderdale, FL

    I have been working at AT&T

    Pros

    Had 1 hr lunches also had 2 15 min breaks which were very nice

    Cons

    No cons our department got closed out

    Advice to ManagementAdvice

    Keep up the good work ,my location didnt have any issue

    Recommends
    Positive Outlook
    Approves of CEO
  6. Account Executive Local Dealer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at AT&T

    Pros

    Tons of growth opportunities to move into different areas of the organization.

    Cons

    Compensation is not as competitive as other Account Executive positions in the market.

    Advice to ManagementAdvice

    none.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    All employees I worked with were like myself began at a point of an entry level position and were then promoted from within.

    Cons

    All of the non-customer facing positions such as software developers and analysts for example are centrally located in either Dallas or Atlanta. If you live outside of either of these cities, the only options available are customer facing positions.

    Advice to ManagementAdvice

    The key difference I found after working under many different managers is some are able to position their sub-ordinates in strategic places where their skills can be leveraged as well as made visible to new areas of the business. The managers need to keep their people engaged in more than their current role as products and services are continuously changing. If a manager remains solely focused on their present tasks, their team will suffer when reorgs arise as they inevitably do every year.

    Recommends
    Positive Outlook
    Approves of CEO
  8. A great experience to add to my resume!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Reports Clerk in Saint Louis, MO
    Former Employee - Senior Reports Clerk in Saint Louis, MO

    I worked at AT&T full-time (more than 3 years)

    Pros

    The best reason to work here is the pay, but there is no job security as a bargained employee. At any time they will do a surplus and just like that you are out of a job. The people in my group were great and the corporate location is laid back.

    Cons

    There is no job security, you are just a number. The people with more seniority are the ones who don't give their all, and the ones who work are effected.

    Advice to ManagementAdvice

    Eliminate the problem employees don't hold those who work accountable for those who don't. This will make the work processes more efficient.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Good benefits, good colleagues, good management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    engaged management, solid benefits and compensation, not too much red tape considering the size of the company, good time off policy

    Cons

    Sometimes it seems challenging to move up the chain because of the size of the company and competition of other colleagues

    Advice to ManagementAdvice

    Keep staying engaged with all levels of employees, and continue collecting feedback via surveys, town halls, etc. to get input from entire workforce

    Recommends
    Positive Outlook
    Approves of CEO
  10. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Tampa, FL
    Former Employee - Sales Consultant in Tampa, FL

    I worked at AT&T full-time (more than 5 years)

    Pros

    great pay, and benefits, the company understands its employees are their front line and attempt to take care of them

    Cons

    changes in strategy on a monthly basis, employees must change their habits to please management instead of their oaychecks

    Advice to ManagementAdvice

    customer experience should be your number 1 priority not pleasing your direct supervisors, its clear that playing the corporate ladder game is the only thing most are concern about

    Recommends
    Positive Outlook
  11. My experience with this company has had its ups and downs but overall very satisfying.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    The best reasons to work here is the ever changing technology in the mobile world, thus job security.

    Cons

    Some of the challenges would be opportunities for advancement. A lot of employees and few openings for management.

    Advice to ManagementAdvice

    Continue to listen to your employees, try to incorporate a better work lie balance.

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