AT&T

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AT&T Reviews

Updated August 19, 2014
Updated August 19, 2014
5,552 Reviews

3.3
5,552 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,570 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premesis Technician  in  Brecksville, OH
    Current Employee - Premesis Technician in Brecksville, OH

    Pros

    Great starting pay, great benefits, nice raises. If you want to work a lot, you can. If you don't, it's not always a necessity. Paid vacation time

    Cons

    There is some long days. Unrealistic expectations.

    Advice to ManagementAdvice

    Don't look at every employee as compared to everyone else. Each person had their own pros and cons.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    ATT consumer sales consultant (call center)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Sales Consultant  in  Nashville, TN
    Current Employee - Consumer Sales Consultant in Nashville, TN

    Pros

    very good pay- salary
    very good compensation- bonus for hitting sales goals
    very good bonuses- cash for going beyond in sales

    note att sales consultants in call center atmosphere get more salary than most call center positions- on top of that if you work hard its pretty easy to hit 80k a year- if your lazy and non competitive like to take your time-- do not waste your time you will be let go- only after having a taste of what you can make.

    this is sales so if your new to it you may find yourself stressed out, i had never worked sales but am diligent and tweek my performance- work out great! I made my own luck by speeding up my results- changing the way I pitched different things and make a lot of money.

    Cons

    can be stressful-
    supervisors are cheerleaders that think they are doing something- gets on my nerves
    my suggestion keep the supervisors busy with running your sales and checking your orders- put them to work
    you are a worker ant at att- i mean to make big money you need to run a lot of calls which gets old -
    i counteracted this with taking a month and just kinda relaxing- not worrying about sales if your great at your job they wont bother you.

    Advice to ManagementAdvice

    upper management- I actually feel sorry for them some of the upper management barely make what the top sales reps do lol like supervisors they are number crunchers and order chasers in sales- so keep running my numbers and chasing my orders thanks!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Unlimited opportunities, if open and willing to accept new challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    AT&T, at its core, is full of hard working, committed individuals, who take care of each other and the company.

    Cons

    The company is very Dallas-centric.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Project Manager  in  Atlanta, GA
    Current Employee - Principal Systems Project Manager in Atlanta, GA

    Pros

    Big ecosystem and lot of oppurtunities to grow

    Cons

    mergers and acquisitions are quite common and be cognitive of the vision

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Work Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Houston, TX
    Former Employee - Collections Representative in Houston, TX

    Pros

    great benefits, great people to work with

    Cons

    long hours, not a lot of manager help

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Always great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA

    Pros

    They have great benefits and the compensation plans are very rewarding. Training is superior as well as the support.

    Cons

    Processes and procedures need to be stream lined.

    Advice to ManagementAdvice

    They are great.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Better than a lot with great benefits and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Salt Lake City, UT
    Current Employee - Retail Sales Consultant in Salt Lake City, UT

    Pros

    Training, keep up to date on technology, great people, the opportunity to grow a customer base that is yours

    Cons

    Way too much micro management

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL

    Pros

    The money here is great. You get to bid for your schedule that goes by seniority and if you need time off for an emergency you go into your app and take the time off and schedule the hours missed to make up on another day of your choice. Benefits were great but many of them have changed. Great vacation time, personal paid days off, sick time, major holidays guaranteed off, and endless opportunities. You should listen to the people complain and pay close attention to what they are saying. Yes, the expectations are at a high level. Yes, you have a lot of pressure on you, and yes, you have to put up with nonsense at times. You find a job that doesn't require their employees to work hard and they'll be sure to pay minimum wage. You are paid a nice hourly wage PLUS commission AND cash incentives JUST for doing your job. Do what you are asked and you won't have a problem. I promise.

    Cons

    There is a lot of pressure to meet your targets. If you do not like sales don't apply. If you cannot handle constructive criticism almost daily, don't apply. If you do not like helping upset customers, don't apply. Benefits have decreased while profits for the company have increased. I was hired before the changes started.

    Advice to ManagementAdvice

    Listen to the employees and get something done about the lack of communication. There should not be five answers to one question.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Retail sales consultant(friendly expert)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Maumelle, AR
    Current Employee - Retail Sales Consultant in Maumelle, AR

    Pros

    Great money, you get to talk to people for a living, lots of fun, and constantly changing so you won't get bored

    Cons

    You work retail hours, so you work every Christmas Eve and Black Friday and most Sundays until you get seniority

    Advice to ManagementAdvice

    Encourage us to order more Bluetooth headsets so we can master them better

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive II  in  San Ramon, CA
    Current Employee - Senior Account Executive II in San Ramon, CA

    Pros

    On your own time, very flexible

    Cons

    Internal competitions. Uphill battle with tenured employees

    Advice to ManagementAdvice

    Even out playing field for new employees

    Recommends
    Positive Outlook
    Approves of CEO

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