AT&T

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AT&T Reviews

Updated August 28, 2014
Updated August 28, 2014
5,606 Reviews

3.3
5,606 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,601 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A wonderful place to work

    • Comp & Benefits
    • Career Opportunities
    Former Employee - U-Verse Premises Technician
    Former Employee - U-Verse Premises Technician

    I worked at AT&T full-time

    Pros

    Great pay, great management, enjoyable job, independent, relaxing, supportive, great union

    Cons

    There's not much I can think of. They're kind of nitpicky about certain things and they change rules a lot but if it helps it helps.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Great Job, Great Managers, Great Pay, Horrible Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Lafayette, LA
    Current Employee - Retail Sales Consultant in Lafayette, LA

    I have been working at AT&T full-time for more than a year

    Pros

    The managers are really helpful, you have plenty of training to do your job, and the pay is excellent.

    Cons

    The biggest issue here are hours, since it's a union company, the good hours are given to tenured reps meaning that for years you'll be stuck with horrid hours, no weekends off and closing the store pretty much every night.

    Advice to ManagementAdvice

    Your high performers are usually NOT the tenured reps, you are driving away the people that actually makes you a lot of money and punishing them by making them work horrible and uneven hours. You can't base a life around that.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    ATT consumer sales consultant (call center)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Sales Consultant  in  Nashville, TN
    Current Employee - Consumer Sales Consultant in Nashville, TN

    I have been working at AT&T full-time for more than a year

    Pros

    very good pay- salary
    very good compensation- bonus for hitting sales goals
    very good bonuses- cash for going beyond in sales

    note att sales consultants in call center atmosphere get more salary than most call center positions- on top of that if you work hard its pretty easy to hit 80k a year- if your lazy and non competitive like to take your time-- do not waste your time you will be let go- only after having a taste of what you can make.

    this is sales so if your new to it you may find yourself stressed out, i had never worked sales but am diligent and tweek my performance- work out great! I made my own luck by speeding up my results- changing the way I pitched different things and make a lot of money.

    Cons

    can be stressful-
    supervisors are cheerleaders that think they are doing something- gets on my nerves
    my suggestion keep the supervisors busy with running your sales and checking your orders- put them to work
    you are a worker ant at att- i mean to make big money you need to run a lot of calls which gets old -
    i counteracted this with taking a month and just kinda relaxing- not worrying about sales if your great at your job they wont bother you.

    Advice to ManagementAdvice

    upper management- I actually feel sorry for them some of the upper management barely make what the top sales reps do lol like supervisors they are number crunchers and order chasers in sales- so keep running my numbers and chasing my orders thanks!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative I  in  Pueblo, CO
    Current Employee - Customer Service Representative I in Pueblo, CO

    I have been working at AT&T full-time for less than a year

    Pros

    The call center is very fast paced, which makes the day go by fast. Most of my coworkers are really friendly and take pride in their job.
    Schedules and vacations are based on seniority, so while I am low on the totem pole, per se, I understand and feel it is fair. On the other hand, it can cause issues for employees with small children.
    Having a call center background, I understand the dynamics of speed on the phone and on the computer, but at times, the call volume can be very high, even with the push for self service.

    Cons

    The metrics! We have a scale of 1-10 on certain things that the customer rates us on with an after call survey, and we aim to get 10's across the board. However, if you have a customer that has called in a number of times, they rate the company as a whole and not the employee. And that bad review can cause your overall score to drop to 0. And anything under 9 is worth 0 or -100, so it creates a lot of stress. To me, it would make sense to have 7-8 at least mean something.

    Advice to ManagementAdvice

    Take a look at the metrics again. Getting one bad survey, even if we did everything we could to help the customer, is bringing morale down.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Nice place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than 3 years

    Pros

    Good culture and company structure

    Cons

    promotions opportunities are limited sometimes

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Have definitely enjoyed my time with AT&T.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Louisville, KY
    Current Employee - Assistant Store Manager in Louisville, KY

    I have been working at AT&T full-time for less than a year

    Pros

    -Very competitive pay
    -Great benefits
    -Great employee discounts and perks

    Cons

    -Retail hours aren't great with family

    Advice to ManagementAdvice

    Continue listening to your employees!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work, innovate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at AT&T full-time for more than 10 years

    Pros

    Pay and benefits are good, flexible on telecommuting something that make work life balance fantastic, lots of opportunity to be train in management and new technologies.

    Cons

    Overseas contracting is killing US jobs. Promotions is not longer a work know by leadership. Management focused too much on metrics.

    Advice to ManagementAdvice

    Listen and reward employees. Annual reviews should be taking more seriously. Too much training but a few opportunities to move into.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Incredible industry. Incredible bureaucracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Network Planning Engineer  in  Atlanta, GA
    Current Employee - Professional Network Planning Engineer in Atlanta, GA

    I have been working at AT&T full-time for more than 3 years

    Pros

    Smartphones and location-based services are the future and AT&T is in the middle of it.

    Cons

    Too many silos and inefficiencies. People don't get work done well here. 80/20 rule holds true.

    Advice to ManagementAdvice

    Invest in standardizing processes and systems for workflow and data management across the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Job security

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    good insurance for married paople

    Cons

    Never home to be with family

  11.  

    Definitely one of the best experiences I ever had; I recommend AT&T to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Atlanta, GA
    Former Employee - Intern in Atlanta, GA

    I worked at AT&T as an intern for less than a year

    Pros

    treat employees better than customers, and they treat the customers very well.
    the benefits and company perks are endless

    Cons

    typical corporate America problems
    Often I felt like a robot with a routine

    Advice to ManagementAdvice

    Get rid of much of the pointless work human resources is doing.

    Recommends
    Positive Outlook
    Approves of CEO

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