AT&T

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  www.att.com

AT&T Reviews

Updated December 20, 2014
Updated December 20, 2014
6,233 Reviews
3.3
6,233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,916 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - RSC in New Orleans, LA
    Current Employee - RSC in New Orleans, LA

    I have been working at AT&T

    Pros

    Its the best money that can be made with only a High School Diploma. Its a commission based sales job that is thriving even with a recession. No cold calling or rejection.

    Cons

    Quotas are always being raised and getting harder to reach. We did not get a raise this year because of the recession even though we are thriving in spite of it. Compensation on commission gets cut every year like clock work. Cost of health benefits increases as coverage decreases.

    Advice to ManagementAdvice

    You make more in one year than most people in a lifetime. Quit being so greedy.

    Recommends
    Disapproves of CEO
  2. 36 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Changing the environment of cellular companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than an year)

    Pros

    Very cutting edge corporation with a renewed focus on customer satisfaction. I was a former disgruntled customer who found that the changes and new direction are beyond refreshing.

    Cons

    A great deal of people taking surveys are unaware of the impact of a "middle score" on an individual. While they believe it will change the big corporation to their advantage, all it really does is hurt the last person who actually helped them.

    Advice to ManagementAdvice

    Place a little less power on the surveys of the so-called customer. It creates a disadvantage to the employee who really cares and handles the issues.

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Extremely stressful due to constant changes in policy and procedures.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Dayton, OH
    Current Employee - AT&T Retail Sales Consultant in Dayton, OH

    I have been working at AT&T

    Pros

    Store employees, co-workers are fun to work with, pay is great. Receive medical, dental and vision benefits, 401 (k), pension

    Cons

    Minute to minute changes in policy and procedures. Management is nothing but puppets on a string and bobbleheads

    Advice to ManagementAdvice

    Get new management from very top down.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Compensation bonuses salary for the area is one of the top highest paid

    Cons

    Schedule hours are randomly selected ranked on seniority

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful job few years back but it's slipping.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leveraged Sales Representative in Saint Louis, MO
    Current Employee - Leveraged Sales Representative in Saint Louis, MO

    I have been working at AT&T full-time (more than 5 years)

    Pros

    I enjoy the pay. Where else can you work at a call center and make 85k a year. Secondly the benefits AT&T provides.

    Cons

    Everything except for pay and benefits. Work atmosphere is horrible they squeeze productivity out of you to the point where it feels like torture. Management treats you like a child. You get balloons for selling packages and they always talk about the bad you did, rather than the good.

    Advice to ManagementAdvice

    Treat employees as adults. Don't advertise as a customer service job when in fact it's strictly sales first customer second.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great employees and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Ability to always increase your monthly paycheck through commission. Great training schedule, flexible hours.

    Cons

    Quotas can sometimes seem high but they are definitely always attainable.

    Advice to ManagementAdvice

    Keep doing what your doing!

    Recommends
    Positive Outlook
  9.  

    Great experience nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Atlanta, GA
    Former Employee - Program Manager in Atlanta, GA

    I worked at AT&T

    Pros

    Ability to work remote--providing a better work - life balance.

    Cons

    I had no challenges with working at AT&T

    Advice to ManagementAdvice

    Keep up the good work!!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Testing Technician in San Ramon, CA
    Former Employee - Testing Technician in San Ramon, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    I was well paid for my position; highest level of non-management
    6% match for 401K
    Full benefits for myself; a portion must be paid for family members
    Excellent PTO/vacation
    Ability to move up in the company

    Cons

    Some managers had a tendency to micromanage
    union job so some people could get away with not being an exemplary employee

    Advice to ManagementAdvice

    Listen to your employees ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    AT&T Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Good pay, good benefits, great coworkers

    Cons

    Long hours, 24/7, difficult to balance work/life

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook

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