AT&T Reviews

Updated August 29, 2015
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3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,820 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

8,508 Employee Reviews

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  1. Featured Review

    Helpful (171)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Helpful (4)

    employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Billing Specialist
    Current Employee - Billing Specialist

    I have been working at AT&T full-time (More than 10 years)

    Pros

    excellent growth opportunity within the company

    Cons

    Layoffs in specialty departments ..


  3. Awesome company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trusted Professional in Paramus, NJ
    Current Employee - Trusted Professional in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    Good salary, benefits and paid time off. Great management team and staff.

    Cons

    None. north East pay should be raised to match the cost of living.

    Advice to Management

    Great job!


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  5. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Care Representative in Austin, TX
    Former Employee - Call Center Customer Care Representative in Austin, TX
    Recommends
    Approves of CEO

    I worked at AT&T (More than 5 years)

    Pros

    I found it rewarding to resolve issues for the customers.

    Cons

    There was none, I resigned due to my spouse having to deploy to Iraq. I would have continued with employment if not.

    Advice to Management

    Keep up the great team effort! There is a reason that the call center has won so many customer service awards!


  6. RSC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Good Money, overtime is up for grabs if you want to make extra money on the side. Ok benefits, and there is always opportunities to move up in the company.

    Cons

    Expect work on weekends and holidays. You will deal with some really angry people.

    Advice to Management

    Management needs to touch bases with more clients as they spend a lot of their time in the office.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Dallas, TX
    Current Employee - Senior Financial Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Lots of opportunities to explore different business segments of the company Constant expansion through mergers and acquisitions Cross-functional teams spanning the major hubs of Dallas, Atlanta, and New Jersey

    Cons

    Very conservative company Takes a while for decisions to pass through the pipeline


  8. GREAT COMPANY, Horrible Managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Farmington, NM
    Former Employee - Retail Sales Consultant in Farmington, NM
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Make a lot of money being a sales rep especially straight out of high school or college it pulls in about 4000$ a month from hourly and commission and goals are easy to hit!

    Cons

    The turn around is very big, they watch your every move for mistakes.. some mangers are horrible others are amazing working their for a two years and went trough 5 Managers.. and hours suck if your new

    Advice to Management

    If your reps are hitting goals stop getting mad at things that are so little ex. not sitting on the wrong side of the table really? that is why i left.. to much nit picking


  9. O.P.T. (lineman)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Lineman in San Francisco, CA
    Current Employee - Telephone Lineman in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stress free environment and they care about employees

    Cons

    Really don't have any except for the commute


  10. Helpful (2)

    More compensation for the amount of tasks performed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and there is room for growth for some.

    Cons

    Technicians are always working hard, fast also many hours. Compensation could be greater for all we do.

    Advice to Management

    Listen to the complaints from your technicians


  11. You Matter !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great company ! Amazing benefits and corporate perks.

    Cons

    You have to relocate to advance in most cases and this can lead to being stuck into a position for a very long time.

    Advice to Management

    The local management is great the higher ups need to get feedback from you more often.



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