AT&T

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AT&T Reviews

Updated January 26, 2015
Updated January 26, 2015
6,457 Reviews
3.3
6,457 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,019 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

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  1. 49 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    The pay is good, the hours can be long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Premises Technician in Champaign, IL
    Current Employee - AT&T Premises Technician in Champaign, IL

    I have been working at AT&T full-time (more than a year)

    Pros

    AT&T is a great company to work for if you have no college experience. They pay for all of your training and any tools you need. Everything you do is tracked by a numbers system, and as long as you are even slightly mediocre at your job, you'll have one as long as you want. You can pretty much work all the overtime you want. That's my bread and butter. Time and a half after 40hrs worked, that means I'm making over $32/hr. I started out at $15.50 and after 2 years im making $21.53. My first year I made $43k, and $55k this year. The union bargains wage increases and other workers rights every four years (IBEW) Our health benefits are very good, especially if you've got a family. 2 weeks vacation every year, along with personal days, flex holidays, etc, all paid. If you need a day off and you know in advanced you just get on the website, pick what day you need and that's thats.

    Cons

    You must have some sort of relationship with technology, if you aren't tech savvy, you're probably going to get frustrated and quit within the first week. Customers expect you to fix any and everything that is wrong with their gadgets. You are AT&T, you are apparently a walking technological master. You must have all the answers? Right?!

    Let's talk about the weather. Now I live/work in Illinois. We experience about 2 spring months 4 swelteringly humid summer months, 2 months of fall and then hell itself freezes over. I personally hate the cold. We work in all elements but when it's -24 degrees out and you have to walk thru a backyard with a latter on your shoulder thru 2-3 feet of snow and the wind is blowing and you're gloves are frozen to your fingers, you really start questioning your motive to live. You just want to lay down in the nice soft snow and take a nap and forget that you hate yourself. Seriously though, Mother Nature can be brutal depending of geographical location.

    If you're lazy, please, just move along. I've seen guys come and go with this job. They come in all enthusiastic and then once they get a taste of doing the job themselves and their soul is crushed they start half-assing their job and then we're back out on jobs they've done, days later, fixing something that they should've done the first go round. If this starts happening, the senior technicians may or may not coordinate to have you ousted for your insubordination. And they should. Because you are unworthy. Do your job man! That's what they pay you for!

    Advice to ManagementAdvice

    You can add small things to our job, like Myatt education, but if you don't give me MSOC time to do that, then it is not going to get done. My time isn't free.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Toledo Junction, OH
    Former Employee - Call Center in Toledo Junction, OH

    I worked at AT&T

    Pros

    Very friendly atmosphere great team support

    Cons

    Don't have anything bad to say about company

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good benefits for a part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent in Austin, TX
    Current Employee - Universal Agent in Austin, TX

    I have been working at AT&T

    Pros

    Working as a universal agent- it's a pretty easy job for $15/hr, plus you get 1.5x pay on holidays. At my center you could request the hours you wanted, and as long as you got 20 hours a week you were good. Coworkers are pretty cool, all college students.

    Cons

    Management is a little strict- corporate policies make it hard to get days off, take breaks, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    My experience with the company is great. Free training and free tools are supplied with assigned work van

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Bakersfield, CA
    Current Employee - U-Verse Premises Technician in Bakersfield, CA

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Competitive wages above that of local cable provider, raise every 6 months regardless of performance

    Cons

    Managers constantly on your butt about efficiency and constant tracking of your gps

    Advice to ManagementAdvice

    Go easy on the techs, were more inclined to pick up the last few jobs in the pool if we're treated with respect.

    Recommends
    Positive Outlook
  7.  

    Working at AT&T gave me the opportunity to learn vast technical skills, and work with a diverse group of individuals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Administrator in Hoffman Estates, IL
    Former Employee - Maintenance Administrator in Hoffman Estates, IL

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great Benefits, awesome work structure fast paced environment for a productive career.

    Cons

    Office closures being forced out of your position.

    Advice to ManagementAdvice

    Have a great human feel for the employers makes for great office morale.

    Recommends
    Positive Outlook
  8.  

    Technical Data Center Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Data Center Manager in Fairfield, CA
    Former Employee - Technical Data Center Manager in Fairfield, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    Company provides mass opportunities to learn and work in environment with the latest and greatest technology. Very good team environment, Fair pay and excellent benefits, pay employee bonuses every year based on performance.

    Cons

    Very difficult to advance and move especially for strong performers become locked into positions for long periods based on large corporate structure. Many rules, processes and procedures making it difficult getting things done in a timely fashion.

    Advice to ManagementAdvice

    Create positive team and working environments, rewarding your employees especially performers with salary increases and annual bonuses when the company is profiting. Make sure to have interest in employees career path, assist and provide employees vehicle to learn whatever is necessary to satisfy short and long term career path goals objectives so the employee don't feel like they just have a job but a career. Employee will feel like they truly contribute to company growth and not just work for the company but they are a part of the company, an asset to the company. Remember its based on performance which they have earned every bit of it. Now you have a complete hard working contributing employee not just with a job working for your company. You have a happy, performing employee working as a team player, pursuing a career , part of the company earning their worth, everyone wins !

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Very good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Wide range of job opportunities. Good Management.

    Cons

    Big company, compartmentalization can be somewhat inhibiting.

    Advice to ManagementAdvice

    As the industry transforms rapidly, consider providing benefits that are trend setting and make it more attractive for top talent.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Technician
    Former Employee - Facility Technician

    I worked at AT&T full-time (more than 10 years)

    Pros

    Rate of pay and benefits are very nice.

    Cons

    Upper management has lost touch with the employees and the customers. It feels more about money than the customer now.

    Advice to ManagementAdvice

    Listen to your employees and take heed of what they say.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good company, but too many irons in the fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Lansing, MI
    Current Employee - AT&T Mobility RSC in Lansing, MI

    I have been working at AT&T full-time (more than 5 years)

    Pros

    pay is good, your commission as a sales rep is uncapped and all non-management is union. 401k with company match, medical, dental, vision, and prescription coverage plus they offer a pension which is becoming a rarity among companies these days.

    Cons

    They are constantly changing focuses along with adding new services to their portfolio which makes it a challenge to keep up.

    Advice to ManagementAdvice

    You have too many irons in the fire! You want RSCs to discuss adding new voice lines, adding a tablet, getting Uverse, getting digital life, getting the my AT&T app, all while taking care of whatever the customer came in for in the first place with every customer - every time! That is a little ridiculous! Not everyone wants to sign their entire paycheck over to AT&T

    Recommends
    Neutral Outlook
    Approves of CEO

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