AT&T

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AT&T Reviews

Updated October 19, 2014
Updated October 19, 2014
5,844 Reviews
3.3
5,844 Reviews
Rating Trends

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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,718 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 294 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 152 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 251 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 281 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Overall Good Company - I've enjoyed my 30+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMTS in Atlanta, GA
    Current Employee - PMTS in Atlanta, GA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Pay is decent. Work is challenging if not outright FUN. As a lab, new tech is being actively analyzed.

    Cons

    The company has a heavily political atmosphere. It's not necessarily what you know but who you know. To much brown-nosing.
    We have too few technically proficient workers and way too many "lets call a meeting" project managers. A lot of wasted time.
    Legacy SBC employees get paid more than legacy BellSouth employees. Don't ask me how I know. I know, people talk.

    Advice to ManagementAdvice

    Quit outsourcing. Quit paying new hires the same (or more) than high rated long time employees. The pay plan obviously needs to be revised. How can a new employee I trained be hired at a higher rate than me?

    Create a more vibrant technical career ladder. Today we have but a paper shell of one.

    Quit the turmoil. Who in their right mind starts up capital spending in march and shuts it down in june?

    You need to bring back proprietorship in the company. Most new hires see this as only a temp job. They know you are screwing the long time employees with stagnant wages. Who would want to buy into this?

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX
    Current Employee - Network Operations Manager in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company to start career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Competitive starting salary,
    Good work life balance, friendly work environment, good vacation, lots of internal job opportunities

    Cons

    Pay raises arent very high, lack of advancement opportunities, lack of training, management employees have to take contingency training in case union strikes

    Advice to ManagementAdvice

    Step up compinsation to keep top talent,

    Recommends
    Neutral Outlook
  6.  

    Easy to make a lot of money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Brea, CA
    Current Employee - Retail Sales Consultant in Brea, CA

    I have been working at AT&T full-time (more than an year)

    Pros

    At&t is always looking to promote from within. They give everyone a chance at being developed into a leader or a better sales person, which ever area you want to grow in. The money is ridiculous, you can make so much money with this company and its so easy.

    Cons

    Customers. They have a tendency to blow things out of proportion. this job is a 9 hour day 5 days week and can be stressful. its easy to hit your numbers if you have basic sales experience, but it can be draining.

    Advice to ManagementAdvice

    always be on the same page with all management in the store.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great company, just stay focused!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSR in Saint Louis, MO
    Current Employee - SSR in Saint Louis, MO

    I have been working at AT&T as a contractor (less than an year)

    Pros

    Great company, choose schedule, excellent benefits, opportunities to move up in the company

    Cons

    Hours can be long sometimes, pay can be challenging if you are working two positions in one.

    Advice to ManagementAdvice

    Respect your team. Listen to your team and be more professional. Do not discuss everyone's business with non management. Do not plot one against the other. Lead by example. Help others without expecting things in return. Learn to accept a persons assets to the team. Be a leader vs managing. Take charge of your team instead of your team taking charge of you. Do not allow other mgmt and staff to harass individuals because they feel deprived of knowledge that was a rightful choice that they neglected to accept.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    perfect

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Stability, work life balance, values

    Cons

    Bureaucratic, hierarchical, promotion, culture, middle managment

  9. 2 people found this helpful  

    working for at&t has been a challenging and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician

    I have been working at AT&T full-time (more than an year)

    Pros

    decent pay, plenty of hours, meet interesting people, room for advancement.

    Cons

    every aspect of your job is analizes

    Advice to ManagementAdvice

    get rid of the peopl milking the system and keep those who care.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Always preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    AT&T provides multiple avenues for personal growth to keep you prepared for technological changes

    Cons

    As soon as you master something new, there are always more things to learn and master

    Approves of CEO
  11. 2 people found this helpful  

    Great company to invest your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Norristown, PA
    Current Employee - Senior Project Manager in Norristown, PA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Room for growth. Diversity in what you can do in this company.

    Cons

    Medical benefits could be better.

    Recommends
    Positive Outlook
    Approves of CEO

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