AT&T Reviews

Updated August 28, 2015
8503 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.3
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,820 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

8,503 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (171)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Helpful (4)

    employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Billing Specialist
    Current Employee - Billing Specialist

    I have been working at AT&T full-time (More than 10 years)

    Pros

    excellent growth opportunity within the company

    Cons

    Layoffs in specialty departments ..


  3. Awesome company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trusted Professional in Paramus, NJ
    Current Employee - Trusted Professional in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    Good salary, benefits and paid time off. Great management team and staff.

    Cons

    None. north East pay should be raised to match the cost of living.

    Advice to Management

    Great job!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Dallas, TX
    Current Employee - Senior Financial Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Lots of opportunities to explore different business segments of the company Constant expansion through mergers and acquisitions Cross-functional teams spanning the major hubs of Dallas, Atlanta, and New Jersey

    Cons

    Very conservative company Takes a while for decisions to pass through the pipeline


  6. GREAT COMPANY, Horrible Managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Farmington, NM
    Former Employee - Retail Sales Consultant in Farmington, NM
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Make a lot of money being a sales rep especially straight out of high school or college it pulls in about 4000$ a month from hourly and commission and goals are easy to hit!

    Cons

    The turn around is very big, they watch your every move for mistakes.. some mangers are horrible others are amazing working their for a two years and went trough 5 Managers.. and hours suck if your new

    Advice to Management

    If your reps are hitting goals stop getting mad at things that are so little ex. not sitting on the wrong side of the table really? that is why i left.. to much nit picking


  7. O.P.T. (lineman)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Lineman in San Francisco, CA
    Current Employee - Telephone Lineman in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stress free environment and they care about employees

    Cons

    Really don't have any except for the commute


  8. Helpful (2)

    More compensation for the amount of tasks performed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and there is room for growth for some.

    Cons

    Technicians are always working hard, fast also many hours. Compensation could be greater for all we do.

    Advice to Management

    Listen to the complaints from your technicians


  9. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Charlotte, NC
    Current Employee - Retail Sales Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay, flexible part time hours, good team environment depending on your manager

    Cons

    Long hours some days, multiple quotas to hit but with training and coaching all are attainable


  10. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in DFW, TX
    Former Employee - Retail Sales Consultant in DFW, TX
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Excellent Benefits, guaranteed hourly raises, vacation time

    Cons

    work life balance, on your feet all day, lack of good retail sales managers and area retail sales managers. ran off the good ones and promoted and backed the bad ones. I think if the DOS knew what was going on with one of his ARSM's and how unqualified he or she was it would have avoided a 20-30 person turnover which is crazy expensive in the long run with new hire training.

    Advice to Management

    commission structure needs an overhaul. over 75% percent comes from new lines of service. i think net satisfaction and willing to recommend scores should determine commission accelerators. (When hitting 160% of goal pays out 225%)


  11. Great Job as long as you dont get stuck with a bad sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Strongsville, OH
    Former Employee - AT&T Retail Sales Consultant in Strongsville, OH
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, fulltime hours w/overtime and holiday pay, full benefits and incentives programs

    Cons

    The Union isnt much help, HR takes a biased approached when handling issues. Fact.

    Advice to Management

    Be accountable when you promote people, not everyone is fit for management. Listen to the concerns and complaints of your sales consultants and assistant managers. Dont let a sales manager go on a firing spree (at multiple locations), when they're clearly the problem. You lost a lot of good employees as a result of this person. If sales production significantly drops at whatever location this sales manager is assigned to, shouldnt that be enough evidence to support a demotion or at least generate cause for concern? This person has been given one great store after another and drove production, customer satisfaction & employee morale straight into the ground with each and every opportunity. I have no bias or negativity in regards to this post, just facts. Its a great company outside of this one person.



Showing 8,503 of 8,818 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.