AT&T

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AT&T Reviews

Updated January 28, 2015
Updated January 28, 2015
6,482 Reviews
3.3
6,482 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,026 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

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  1.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Member of Technical Staff
    Current Employee - Senior Member of Technical Staff

    I have been working at AT&T

    Pros

    Stable job if you work hard, great place to make connections. Communication is very strong. Employee diversity is a very important part of the culture.

    Cons

    Corporate training is painful. IT and technology for getting job done is lacking. Internal websites and tools are archaic at best.

    Advice to ManagementAdvice

    There needs to be a way for people to move up in the company. Many people feel that they are stuck in the same job.

    Recommends
    Approves of CEO
  2. 53 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    The pay is good, the hours can be long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Premises Technician in Champaign, IL
    Current Employee - AT&T Premises Technician in Champaign, IL

    I have been working at AT&T full-time (more than a year)

    Pros

    AT&T is a great company to work for if you have no college experience. They pay for all of your training and any tools you need. Everything you do is tracked by a numbers system, and as long as you are even slightly mediocre at your job, you'll have one as long as you want. You can pretty much work all the overtime you want. That's my bread and butter. Time and a half after 40hrs worked, that means I'm making over $32/hr. I started out at $15.50 and after 2 years im making $21.53. My first year I made $43k, and $55k this year. The union bargains wage increases and other workers rights every four years (IBEW) Our health benefits are very good, especially if you've got a family. 2 weeks vacation every year, along with personal days, flex holidays, etc, all paid. If you need a day off and you know in advanced you just get on the website, pick what day you need and that's thats.

    Cons

    You must have some sort of relationship with technology, if you aren't tech savvy, you're probably going to get frustrated and quit within the first week. Customers expect you to fix any and everything that is wrong with their gadgets. You are AT&T, you are apparently a walking technological master. You must have all the answers? Right?!

    Let's talk about the weather. Now I live/work in Illinois. We experience about 2 spring months 4 swelteringly humid summer months, 2 months of fall and then hell itself freezes over. I personally hate the cold. We work in all elements but when it's -24 degrees out and you have to walk thru a backyard with a latter on your shoulder thru 2-3 feet of snow and the wind is blowing and you're gloves are frozen to your fingers, you really start questioning your motive to live. You just want to lay down in the nice soft snow and take a nap and forget that you hate yourself. Seriously though, Mother Nature can be brutal depending of geographical location.

    If you're lazy, please, just move along. I've seen guys come and go with this job. They come in all enthusiastic and then once they get a taste of doing the job themselves and their soul is crushed they start half-assing their job and then we're back out on jobs they've done, days later, fixing something that they should've done the first go round. If this starts happening, the senior technicians may or may not coordinate to have you ousted for your insubordination. And they should. Because you are unworthy. Do your job man! That's what they pay you for!

    Advice to ManagementAdvice

    You can add small things to our job, like Myatt education, but if you don't give me MSOC time to do that, then it is not going to get done. My time isn't free.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Definitely a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Lexington-Fayette, KY
    Current Employee - AT&T Retail Sales Consultant in Lexington-Fayette, KY

    I have been working at AT&T full-time (more than 3 years)

    Pros

    - Great benefits.
    - Great pay
    - Technology centered
    - Commission really makes the job worthwhile. Easily the best entry based commission job out there.

    Cons

    If you don't like pressure or have goals to meet or quotas to fulfill, then this is the wrong job for you. AT&T is CONSTANTLY restructuring. Push X product this month, next month you'll be pushing something entirely different. You succeed, great. You fail and it's your job. This is sales, not rocket science.

    Advice to ManagementAdvice

    Micro managing is useless. Have a backbone and learn to be more hands-on with customers instead of sitting in the back waiting for someone to mess up. Management, from my experience, only ever calls you into the office if you're under-performing or in trouble, never congratulatory. This isolates you from your employees and divides trust.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    My overall experience with AT&T has been exceptional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Joplin, MO
    Current Employee - Retail Sales Consultant in Joplin, MO

    I have been working at AT&T part-time (less than a year)

    Pros

    Provides advancement in marketing, sales, and interpersonal skills; Management personnel is very competent in handling personal and work-related issues within the company.

    Cons

    I currently have no complaints about this position or this company overall.

    Recommends
    Positive Outlook
  7.  

    Provided good salary and benefits for many years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Relatively good salary. Generous vacations after having a number of years of service. Many opportunities if willing to relocate to Dallas, TX.

    Cons

    A very process driven and fragmented organization making it difficult to provide the flexibility customers expect. Hard to provide good customer service. Employees are treated more like a statistic than a valuable resource. Employees don't feel like they are part of a team.

    Advice to ManagementAdvice

    Value the employee more than the next quarter's results. Recognize the importance of a motivated employee for long term growth.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Stressfull job, micro managed, unrealistic call handeling goals, no life-work-balance, nonsupporting supervisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at AT&T

    Pros

    Pay, benefits, unionized, great co workers

    Cons

    Fluctuating attendance policy guidelines, especially when downsizing and reducing the number of employees as the economy slows, standards are unreachable, demanding managers who criticize more than support the growth of skills necessary to meet the demands required to be successful.

    Advice to ManagementAdvice

    No Advice

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Answer calls, help customers understand charges,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    You are able to do a lot for the customer, management teams are easy to work with, discounts for employees, multiple breaks, compensation for good surveys from customers

    Cons

    Everyone becomes obese, work becomes repetitive, may work weekends, sometimes forced to work overtime.

    Advice to ManagementAdvice

    Train management more continuously

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Open your eyes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Temple Hills, MD
    Former Employee - AT&T Retail Sales Consultant in Temple Hills, MD

    I worked at AT&T

    Pros

    Great company to start with and advance your own life and income

    Cons

    Their are not really any cons here.

    Advice to ManagementAdvice

    Keep going hard but raise hourly wage.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Toledo Junction, OH
    Former Employee - Call Center in Toledo Junction, OH

    I worked at AT&T

    Pros

    Very friendly atmosphere great team support

    Cons

    Don't have anything bad to say about company

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO

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