AT&T

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AT&T Reviews

Updated September 19, 2014
Updated September 19, 2014
5,653 Reviews
3.3
5,653 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,625 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very frustrating at times , but overall rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at AT&T full-time for more than a year

    Pros

    Pay is competitive, benefits are real

    Cons

    Memebers not being on the same page, communication lacks between team and management

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Experience at AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive
    Current Employee - Business Account Executive

    I have been working at AT&T full-time for more than 3 years

    Pros

    Compensation is great and solutions are excellent.

    Cons

    Internal processes are outdated, time consuming.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It was an ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician  in  Detroit, MI
    Current Employee - U-Verse Premises Technician in Detroit, MI

    I have been working at AT&T full-time for less than a year

    Pros

    Great Training, overtime almost always guaranteed, good pay

    Cons

    They add on expectations that could get you in trouble every month, you WILL work in Harsh weather conditions,

    Advice to ManagementAdvice

    non

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Area Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER
    Current Employee - AREA SALES MANAGER

    I have been working at AT&T for more than 10 years

    Pros

    Industry leading, dynamic, financially stable, diverse

    Cons

    very large company, can be slow to move, sometime too conservative while competing

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I had a decent salary that I could comfortably live with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Information Specialist  in  New London, CT
    Former Employee - Customer Information Specialist in New London, CT

    I worked at AT&T full-time for more than 10 years

    Pros

    We were continuously coached to be the best we could be.

    Cons

    Seniority came first during vacation scheduling.

    Advice to ManagementAdvice

    Opportunities for growth and transfers would of been a good move.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Consulting Engineer  in  Houston, TX
    Current Employee - Network Consulting Engineer in Houston, TX

    I have been working at AT&T as a contractor for more than 3 years

    Pros

    Great & Flexible management. Team oriented. Opportunity to expand your areas in different fields with training provided by expertise.

    Cons

    AT&T will offer contracting only for 3 years. No matter what or how much you learn got to leave after 3 years. if interested you can come back only after 6 months.

    Advice to ManagementAdvice

    If possible increase the contract term or provide a contract to hire opportunity for individuals who get trained or provide service for 3 years.

  8.  

    Great Benefits, Management Experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Representative  in  Lynnwood, WA
    Former Employee - Finance Representative in Lynnwood, WA

    I worked at AT&T full-time for more than 3 years

    Pros

    I was fortunate enough to be in the "pilot" program for Finance Representatives. My manager was awesome and showed me the ropes of running a store. I worked Monday - Friday which is AMAZING in Retail. We were recognized by upper management when we did a good job, which is often if you keep up with your daily paperwork. ALWAYS something to do.

    Cons

    Management responsibilities but NOT management pay. Mine was $12 range. I wish I knew where these reps worked that made $17 per hour, I'd NEVER have left my job if I had been in that range. Very rewarding work, but a lot of responsibility for $12. Had to help with customers when the sales floor was crowded, but we were not paid commission, no matter how much we sold. You also were scapegoat if ANY inventory was missing, and DONT misplace or have a phone stolen. All in all, best job I've ever had.

    Advice to ManagementAdvice

    This position should be called "Store Operations Manager", and they should be compensated as management. Audits are SUPER stressful - that's reason enough to push for "Management" status.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Intern  in  El Paso, TX
    Current Employee - Technical Intern in El Paso, TX

    I have been working at AT&T part-time for more than a year

    Pros

    Great benefits, workplace,etc...
    SUPER A training

    Cons

    not enough challenge to increase technical skills

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Administrator  in  Hoffman Estates, IL
    Current Employee - Maintenance Administrator in Hoffman Estates, IL

    I have been working at AT&T full-time for more than 5 years

    Pros

    Great salary for a semi-technical position, although it was a call center position. There are certainly opportunities for some to move up, but it is often more of a question of waiting it out (unless you are a fast tracked employee). Many of the employees have high seniority (20+ years at the company), so it is a company that you can consider for your entire career, if you so choose.

    Cons

    Middle management was often petty and more like baby sitters than professionals. Many of the arbitrary rules seemed to be developed just to make people less likely to stay there, and during the time that I quit, the company was indeed working to reduce the number of employees. They ultimately closed the super center they established by consolidating offices.

    Advice to ManagementAdvice

    Create a culture that is not focused on creating a superior-subordinate dynamic. People work harder for managers they not only respect, but who respect them right back.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Boring Job, but paid the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    It was a great job that helped pay the bills.

    Cons

    It was the same exact thing 40 times ago. Take a phone call about a payment arrangement.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO

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