AT&T Reviews

Updated April 25, 2015
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3.3
7,212 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,319 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (91)

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More

  2. Helpful (7)

    Sales Program Executuon Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great talented people to work with

    Cons

    Att will cut employees in a heartbeat, managers are not always good with managing their talent and no company wide functions and the HR is removed and no access to employees

  3. Best Sales experience job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Lancaster, PA
    Current Employee - Sales Consultant in Lancaster, PA

    I have been working at AT&T (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Takes care of there employees

    Cons

    Retail hours is the hardest work/life balance

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary is great not to mention package on boarding and the class type of work they have you start with

    Cons

    Benefits are not as good they could have better payout packages for deductible

  6. A blessing to my life I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great pay with commission I love it

    Cons

    Hourly pay is low an increase would be great

  7. Helpful (1)

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits, bonus, people, large company with opportunity to move across roles/functions

    Cons

    Needs more holidays, internal IT moves very slowly

  8. Sr. Technical Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company has great health and retirement benefits.

    Cons

    Hard to advance without being connected to key people.

    Advice to Management

    Reduce the corporate bureaucracy.

  9. Good money poor work balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mesa, AZ
    Current Employee - Anonymous Employee in Mesa, AZ

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good money for the level of education i have

    Cons

    poor work balance, good luck getting consistent days off that work for you

    Advice to Management

    put scheduling back in the hands of front line managers

  10. Retail Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at AT&T (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people that genuinely try hard to win. Great products and services including training to offer these products. Pretty easy to network and there is good visiblilty with leadership if you are a go-getter. Could be either pro or con - Do not complain and always take on new responsibilities without pay if you want to level up. Each level up is about 10% pay increase up to 20% max.

    Cons

    Company is segmented terribly. It is difficult to move around within the multiple channels without building a social network. It's who you know at almost all costs. If you are not well-networked forget about promotions. Promotions are usually at best 5% unless you are in IT. Leadership expects a lot out of you and does not appreciate excuses. Excuses are allowed but you will move to the back of the bus. Very what have you done for me lately approach to accomplishments. Promote and apply while the iron is hot if you get my meaning.

    Advice to Management

    Pay people what other companies pay for similar jobs especially once 5 years is achieved. Allow people to have a true career path that is focused on by all layers of management and allow people to try other segments of the company. If travel or relocation is advised there should be a contingency to come back after a set time, otherwise relocation can become permanent if one is in a higher level of management.

  11. Good pay and benefits, if you can deal with the politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Elko, NV
    Former Employee - Retail Sales Consultant in Elko, NV

    I worked at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, good benefits, unlimited amount of random perks, tons of incentives, tuition reimbursement, I worked with a great team as well.

    Cons

    Unrealistic sales expectations create stressful environments, you are often held responsible for things that are completely out of your control, politics from upper management and the corporation is pain.

    Advice to Management

    Managment could do a better job of practicing a little more compassion

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