AT&T

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AT&T Reviews

Updated November 23, 2014
Updated November 23, 2014
6,086 Reviews
3.3
6,086 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,846 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 22 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    My experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Huntsville, AL
    Former Employee - AT&T Retail Sales Consultant in Huntsville, AL

    I worked at AT&T full-time (more than an year)

    Pros

    Great pay. You are compensated very well. Hourly is very competitive with other retail jobs in the area, but the bonus is that you also get commission on top of it. I knew coworkers that made around 70k+ a year. That's really good for a non management retail position.

    Cons

    Bad hours if you have a family. To make good commission you HAVE to work nights and weekends. Constant pressure to make sales quotas. Some managers force you to bend selling rules in order to make quotas. I ultimately left the company because I was not comfortable treating customers the way I was being asked to do. It's all about hitting quota.

    Advice to ManagementAdvice

    Care about customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Awesome company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Great people, great benefits and fantastic pay!

    Cons

    Long hours! No 9 to 5 here!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Love the company, love the job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Marketing Manager in Chicago, IL
    Current Employee - Senior Product Marketing Manager in Chicago, IL

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Exceptional leadership. World Class technology talent. Largest and most secure network in the word.

    Cons

    Recent loss of exceptional management talent due to relocation of leadership roles

    Advice to ManagementAdvice

    Strive to achieve better retention of talent. Set goal to make the list of Fortune 500 top 100 companies to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Learn and experience a lot while working for this company

    Cons

    there's always politics involved with lateral movement.

    Advice to ManagementAdvice

    If you know the right people

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    experience dependent on local leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Tacoma, WA
    Former Employee - Retail Store Manager in Tacoma, WA

    I worked at AT&T full-time (more than 5 years)

    Pros

    The company provides great pay, benefits, and opportunities for advancement. Many different options are available to you and their is almost a career path for any type of profession you are seeking.

    Cons

    Unfortunately AT&T seems to struggle with the "old boys club" syndrome. A few old school bad apples that have gotten to positions where they are practically untouchable breed a discord of company standards and reality in the work place. Playing favoritism and if you are "different" than them, you are not as good. To excel beyond entry level management you are expected to tow the line of "normality".

    Advice to ManagementAdvice

    Branch out in leadership. Allow newer younger minds to effect your business and mission. Staying true to your "old roots" is only severely handicapping your potential for growth and advancement.

    Approves of CEO
  8. 1 person found this helpful  

    A Positive Experience At AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good benefits, good training, tuition Reimbursement

    Cons

    Not a lot of opportunities for promotions
    No much for life/work balance

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Technical Architect in IT Department for 24 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional - Technical Architect in Saint Louis, MO
    Former Employee - Professional - Technical Architect in Saint Louis, MO

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good Pay, great benefits, tuition reimbursement, overall good working environment, talented top-notch employees.

    Cons

    Must be able to handle constant change. Getting too bogged down in extensive software documents required in development life cycle to the detriment of producing actual software products. Very complex IT system to understand. Lots of outsourcing and offshoring going on in IT.

    Advice to ManagementAdvice

    Streamline the amount of documents needed in software development life cycle, so that time can spent in actual software development. Recognize knowledge of employees who know your systems and how they interact, and reward those employees instead of outsourcing them to companies who will offshore their jobs.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time (more than 8 years)

    Pros

    Wonderful training and professional experience.

    Cons

    Limited advancement opportunities. Frequent leadership changes.

  11.  

    Exordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Baton Rouge, LA
    Current Employee - AT&T Retail Sales Consultant in Baton Rouge, LA

    I have been working at AT&T full-time (more than an year)

    Pros

    dvancement, experiences, pay and career- minded

    Cons

    A little disadvantage will be hometime

    Advice to ManagementAdvice

    Nothing to say

    Recommends
    Positive Outlook
    Approves of CEO

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