AT&T

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AT&T Reviews

Updated November 21, 2014
Updated November 21, 2014
6,090 Reviews
3.3
6,090 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,847 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Part Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T

    Pros

    Flexible scheduling for part time employees. My work varies anywhere from 24 to 32 hours a week depending how it conflicts with my class schedule.

    Cons

    Quotas can be tough sometimes, but if you work at them and manage to exceed commission checks do compound quickly.

    Advice to ManagementAdvice

    More details passed down for why things are done and when are changes are going to occur. Focus more on making corporately owned locations more competitive with indirect and national retailers.

    Recommends
    Approves of CEO
  2. 22 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    A Very Good Company with Many New Changes for the Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at AT&T full-time (more than 10 years)

    Pros

    I worked 30 plus years at AT&T and have had a good tenure while there. Lots of changes over the last 30 years and more on the way. This will not be the company I hired on with as they have had to change with competition and a growing need for more advanced services.

    Cons

    AT&T is a union shop and my experiences with the CWA Union were very negative. Additionally, when I was promoted to local first level management it was a nightmare with the micromanagement that was applied by mid and upper management. Goals were established that opposed each other which made life very confusing. Also, lots of favoritism.

    Advice to ManagementAdvice

    Allow lower levels of management to make decisions that will foster teamwork with their subordinates. Make sensible requests that allow lower management to work reasonable hours and grow as managers.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Love the company, love the job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Marketing Manager in Chicago, IL
    Current Employee - Senior Product Marketing Manager in Chicago, IL

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Exceptional leadership. World Class technology talent. Largest and most secure network in the word.

    Cons

    Recent loss of exceptional management talent due to relocation of leadership roles

    Advice to ManagementAdvice

    Strive to achieve better retention of talent. Set goal to make the list of Fortune 500 top 100 companies to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    experience dependent on local leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Tacoma, WA
    Former Employee - Retail Store Manager in Tacoma, WA

    I worked at AT&T full-time (more than 5 years)

    Pros

    The company provides great pay, benefits, and opportunities for advancement. Many different options are available to you and their is almost a career path for any type of profession you are seeking.

    Cons

    Unfortunately AT&T seems to struggle with the "old boys club" syndrome. A few old school bad apples that have gotten to positions where they are practically untouchable breed a discord of company standards and reality in the work place. Playing favoritism and if you are "different" than them, you are not as good. To excel beyond entry level management you are expected to tow the line of "normality".

    Advice to ManagementAdvice

    Branch out in leadership. Allow newer younger minds to effect your business and mission. Staying true to your "old roots" is only severely handicapping your potential for growth and advancement.

    Approves of CEO
  7. 1 person found this helpful  

    A Positive Experience At AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good benefits, good training, tuition Reimbursement

    Cons

    Not a lot of opportunities for promotions
    No much for life/work balance

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Pay and benefits are really good

    Cons

    Management and can make or break work environment. Management gets in trouble for numbers and you will slowly see them take it out in reps and don't change their actions but expect everyone else to.

  9. 1 person found this helpful  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Union City, CA
    Former Employee - AT&T Retail Sales Consultant in Union City, CA

    I worked at AT&T full-time (more than an year)

    Pros

    Compensation for the position is way above other retail sales positions. Nice that you get hourly wage and commission.

    Work life balance is good.

    Company was good about telling employees what they were looking for in management. Plenty of upward trajectories within my store.

    Discounts on wireless service, u-verse, accessories, and digital life for employees.

    Cons

    Expect to work 45-50 hours if you're full-time and you want to meet quota.

    Sales positions in general are not for everyone.

    Micro-attention to all of your sales metrics. Goals change month to month.

    Advice to ManagementAdvice

    I had great management at my store. I would recommend that others follow their style:

    -Support your team when customers act like jerks.

    -Ask for their honest concerns/feelings about new products, show employees how to overcome objections by example.

    -Competitions (with prizes!!) within the store for meeting sales goals was nice. Made work more fun.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great pay scale in midwest

    Cons

    hard to advance from entry level

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Danbury, CT
    Current Employee - AT&T Mobility RSC in Danbury, CT

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Good pay, hard work but definitely worth the pay.

    Cons

    The goals you have to hit are a little bit high but definitely attainable.

    Recommends
    Positive Outlook
    Approves of CEO

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