AT&T

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AT&T Reviews

Updated October 24, 2014
Updated October 24, 2014
5,887 Reviews
3.3
5,887 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,738 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 298 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 156 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 261 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 283 reviews)

More Highlights

Employee Reviews

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  1.  

    Retail Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Great sales experience and training, great management team

    Cons

    High quotas, and aggressive growth plan.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Overall Good Company - I've enjoyed my 30+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMTS in Atlanta, GA
    Current Employee - PMTS in Atlanta, GA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Pay is decent. Work is challenging if not outright FUN. As a lab, new tech is being actively analyzed.

    Cons

    The company has a heavily political atmosphere. It's not necessarily what you know but who you know. To much brown-nosing.
    We have too few technically proficient workers and way too many "lets call a meeting" project managers. A lot of wasted time.
    Legacy SBC employees get paid more than legacy BellSouth employees. Don't ask me how I know. I know, people talk.

    Advice to ManagementAdvice

    Quit outsourcing. Quit paying new hires the same (or more) than high rated long time employees. The pay plan obviously needs to be revised. How can a new employee I trained be hired at a higher rate than me?

    Create a more vibrant technical career ladder. Today we have but a paper shell of one.

    Quit the turmoil. Who in their right mind starts up capital spending in march and shuts it down in june?

    You need to bring back proprietorship in the company. Most new hires see this as only a temp job. They know you are screwing the long time employees with stagnant wages. Who would want to buy into this?

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Long history, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Operations Manager in Houston, TX
    Current Employee - Network Operations Manager in Houston, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Strength of the company is from the old Southwestern Bell roots, not from the legacy AT&T company, which was bought by SBC in 2005. SBC took the AT&T name, but the management team was from SBC.
    Lots of opportunities for development if you are in the right city.
    Innovative company which has survived throughout the turbulence of the telecom industry.
    Very talented people working on new technology.
    Good (but not great) pay and benefits.

    Cons

    If you are not mobile, you won't advance, regardless of how good your skills are.
    Many of the people who came over when SBC bought AT&T still have the legacy AT&T mindset of "budget cutting is the only way to be profitable."
    Assignments in the older (wireline) side of the business are dead end jobs, but getting out of those jobs into other assignments is tough.
    Outside technical and customer-facing jobs are high pressure, poorly paid, and typically dead-end.

    Advice to ManagementAdvice

    Use your own technology to get the best workers, regardless of physical location.
    Be more honest about future plans and don't limit opportunities for people who want to move into other parts of the business.
    Don't try to achieve profitability by short-changing employees. They will leave, whether voluntarily or involuntarily, and will cause damage to the brand in the process.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    rsc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Mobility RSC in Deer Park, NY
    Current Employee - AT&T Mobility RSC in Deer Park, NY

    I have been working at AT&T full-time (more than an year)

    Pros

    The pay is really good especially since it does not require a college degree. i would recommend that anyone work here.

    Cons

    the hours aren't the best out there. working here you cant have a family because the schedules are made based on seniority.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Great Company with Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Sulphur, LA
    Current Employee - Retail Sales Consultant in Sulphur, LA

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Pay, Co Workers, Benefits, Values, Job Security. It really is a great company to work for. Especially if you do not hold a degree.

    Cons

    Constant Change and Expectations. The constant change and hours are why I left. Also managers playing favorites (happens everywhere). Also new hires earned more than seasoned employees. It sends a message that seniority is not appreciated and you are replaceable.

    Advice to ManagementAdvice

    Consider how changes effect front line employees and not just shareholders

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Amazing progressive collaborative team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Marketing Analytics in San Francisco, CA
    Current Employee - Marketing Analytics in San Francisco, CA

    I have been working at AT&T as a contractor (less than an year)

    Pros

    team oriented very fast paced always ahead of technology curve, superior environment

    Cons

    working as contractor not a lot of opportunity for training and learning cutting edge technologies

    Advice to ManagementAdvice

    More training opportunities to advance in analytics field

  8.  

    technician

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    great benefits, compensation and management

    Cons

    none at this moment to report

  9.  

    I enjoyed my time at at&t because things were always changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 3 years)

    Pros

    I liked it because our job duties would change and I enjoyed learning new things

    Cons

    The short term disability policy can be tricky and the fact that our job duties would change so if you are not the type to like changes then they may not be for you

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Awesome pay, solid management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO

    I have been working at AT&T full-time (less than an year)

    Pros

    Great Pay culturesvgreat, great values, tons of resources

    Cons

    None at all theplace is rocking

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Wonderful pay and work life balance

    Cons

    No room for advancement in nashville market

    Advice to ManagementAdvice

    Allow for more room for growth.

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