AT&T Reviews

Current Employee – been working at AT&T full-time for more than 7 years

Pros – -Base Pay is above average, and you will be able to control anything after that with commission
-Large and powerful company that isn't going anywhere
-Get to play and learn the latest Mobile Devices on a daily basis
-If you loved things fast paced, there's rarely a slow moment
-Sales software is easy to use, though slow.
-Training is great. If you know nothing about phones or services you'll be up and running afterwards.
-Over 3000 locations so if you ever have a life event and have to move there's going to be a nearby location in most places.
-A great places to develop a sales process and interact with people.
-Keep your nose clean, show up on time, and try. There's 90% of your job.
-Bargained benefits are pretty good, had no complaints. Non-bargained on the other hand

Cons – -Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months.
-Commission tops out, and if you're highly motivated you can get it done way before months end.
-Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position.
-You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone.
-Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted.
-There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you.
-At the end of the day it is about your numbers and your behaviors.
-High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable
-Retail channel is viewed by some senior manager's as liability by the company overall
-Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever.
-You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location

Advice to Senior Management – Sell. Come to a store and sell for a month be an Retail Sales Consultant. Feel the wear and tear of standing for 40 hours a week, your knees and hips ache because you're expected to stand on the sales floor and not where the OSHA mandated floor mats are. Have a great interaction with a customer torn apart by a manager or assistant manager minutes later because an iPad or another flavor of the week wasn't mentioned. See what issues your customers are really dealing with and the multiple steps it takes to get even the simplest thing done on the front line. (8-10 screens to change a sim card comes to mind) Reports are only a small view of the reality. Experience it. Feel the grind. Spend 3 hours fixing an issue you didn't even cause, and lose out on sales, then have get a conversation a by retail manager the next day on why you'd didn't meet your minimum goals for that day.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T full-time for more than 10 years

Pros – HR Benefits and brand recognition

Cons – large organization takes long time to change procedures

Yes, I would recommend this company to a friend

Current Employee – been working at AT&T full-time for more than 10 years

Pros – I like working from home. I enjoy the insurance benefits, 401 K savings plan and pension.

Cons – It is a global network and at times it's difficult to serve my customers in timely manner because of processes.

Advice to Senior Management – Be consciensous not only of your employees, but to your customers also when reducing head count and moving jobs badged to non-badged personnel. It gives a false sense of business savvy.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at AT&T full-time for more than 7 years

Pros – Great opportunities to learn, good benefits, decent IT entry level salary

Cons – A lot of politics, difficult to advance without connections, difficult to move to other departments

Advice to Senior Management – Invest in cross training for long term benefits

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at AT&T full-time for more than 10 years

Pros – Flexible work schedule
rigorous processes
profesional co-workers
financial support for continuing education
community outreach

Cons – At times too much structure

Yes, I would recommend this company to a friend

Current Employee – been working at AT&T full-time for more than 3 years

Pros – Great place to work ..opportunity for sales inventive ..

Cons – Working outside during all weather conditions ..

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T as a contractor for less than a year

Pros – smart people there
separate offices for researchers there

Cons – low salaries
too hot in summary

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at AT&T full-time for more than 10 years

Pros – Great Benefits, outstanding compensation, Stable company, huge name recogintion, room for advancement. robust, reliable product line

Cons – Large, inflexible, everybody and everything must fit into the established processes. Laborious sales process, painfully long and drawn out. The expectation is that you will work long hours, without much time for a personal life.

Advice to Senior Management – Cut down the office politics. Allow space for individual thought and creative solutions.

Yes, I would recommend this company to a friend

Current Employee – been working at AT&T full-time for more than a year

Pros – Good benefits
Great commission
Union Based system

Cons – HARD to move up, but possibly
"Good ol Boys club"
Constant change
Focus on too many products with extreme Quotas

Advice to Senior Management – Narrow your product line
Stick to your words!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at AT&T full-time for more than 10 years

Pros – All cultures work there. You can't beat the working and retiring experience where Customer Service means everything and is tightly measured.

Cons – There are no cons. Ego's in the business are quickly bypassed due to compelling customer service demands.

Advice to Senior Management – Keep pushing the responsibility and accountability downward. That makes the employee feel valued with an appetite to learn and grow in the business.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company