AT&T

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AT&T Reviews

Updated September 29, 2014
Updated September 29, 2014
5,705 Reviews
3.3
5,705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,647 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 289 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 149 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 241 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 274 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    working for at&t has been a challenging and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician

    I have been working at AT&T full-time for more than a year

    Pros

    decent pay, plenty of hours, meet interesting people, room for advancement.

    Cons

    every aspect of your job is analizes

    Advice to ManagementAdvice

    get rid of the peopl milking the system and keep those who care.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company to invest your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Norristown, PA
    Current Employee - Senior Project Manager in Norristown, PA

    I have been working at AT&T full-time for more than 10 years

    Pros

    Room for growth. Diversity in what you can do in this company.

    Cons

    Medical benefits could be better.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Always preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT  in  Saint Louis, MO
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO

    I have been working at AT&T full-time for more than 10 years

    Pros

    AT&T provides multiple avenues for personal growth to keep you prepared for technological changes

    Cons

    As soon as you master something new, there are always more things to learn and master

    Approves of CEO
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  5. 3 people found this helpful  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HR-Benefits  in  Dallas, TX
    Current Employee - HR-Benefits in Dallas, TX

    I have been working at AT&T full-time for more than 10 years

    Pros

    It's a growing, diverse company, with many benefits in addition to a good salary and bonuses. Although they have restructured their bonus system in the last year, it is still a very fair way of compensating employees. They spend money on training and keeping us up to date on our skills set. Most management is approachable with issues you might have that need to be worked out. They have started Employee Engagement Surveys which really help them focus on what we as employees are thinking and how they can approach solutions.

    Cons

    In the past there has not been a clear path to getting the "next job" or promotion. It's a hit or miss approach. Recently, they put in place more of an outline of what you need to do to get your next new job or promotion, but the promotion aspect of the job is not one that is in line with more responsibility translates into an automatic raise. You have to wait for the annual review, so you are stuck in maybe getting an increase once a year, and it is usually not even keeping up with the rate of inflation. We have union employees, so every three years or so, we have to train for completely different jobs to take over their slots in case of a strike. These jobs are totally out of our realm of experience or expertise, and we are required to train for them while keeping up with our own work load at the same time. There is still this stigma that if your boss does not want to release you to a new job or promotion, they can deny you moving to an opportunity, which I think just translates into bosses not wanting to let go of great team members, instead of exercising their leadership skills in developing their team members to move on and ahead. They don't want to lose their good workers. I don't think that releaseability should be left solely to their whims.

    Advice to ManagementAdvice

    Take more of an attitude of developing your team members into the next opportunity. This strengthens the company and lends itself to great employee relations. You are on the right track with recent developments in that area. I come to work to make a living primarily, but also to do a good job for you, so help me do both.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    37 Years of Service - Outstanding Career, led many large teams - sames and support, staff support, billing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at AT&T full-time for more than 10 years

    Pros

    Promotion, training, great products, vacation, compensation,leadership, training, travel, strong leadership at all levels, opportunity for personal development, community involvment

    Cons

    Health benefits could be stronger,

    Advice to ManagementAdvice

    I was very pleased with all facets of my career

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Long hours, decent pay for what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Decent pay and free phone

    Cons

    Hours suck since its retail

    Advice to ManagementAdvice

    End the politics, we don't need that.

  8.  

    This place is beyond great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Brookfield, WI
    Current Employee - AT&T Retail Sales Consultant in Brookfield, WI

    I have been working at AT&T full-time for less than a year

    Pros

    Great place to make a lot of money fast.

    Cons

    A work ethic is always required.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Was a family orientated place , Flexibility and ability to move up

    Cons

    Very strict attendance policy. Lots of favoritism on the job

    Advice to ManagementAdvice

    Treat all employees the same.

  10.  

    Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Mobility RSC  in  McAlester, OK
    Former Employee - AT&T Mobility RSC in McAlester, OK

    I worked at AT&T full-time for more than a year

    Pros

    Great pay! Great hours! Great management staff! Great rewards for their employees. Great Benefits as well.

    Cons

    You have to deal with a variety of customer questions, and concerns. So you must be agile.

    Advice to ManagementAdvice

    Keep up the good work. Continue gathering top, young talent, and revolutionizing the mobile technology industry.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than 10 years

    Pros

    Great compensation, flexible working locations

    Cons

    Advancement and movement is not great.

    Advice to ManagementAdvice

    Open more opportunities for movement within the company for all more diversity

    Recommends
    Positive Outlook

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