AT&T Reviews

Updated July 4, 2015
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3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,492 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

7,696 Employee Reviews

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  1. Featured Review

    Helpful (142)

    Awesome! Very positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  2. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in McKinney, TX
    Former Employee - Retail Sales Consultant in McKinney, TX

    I worked at AT&T (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are awesome! compensation plan is a plus.

    Cons

    It's retail so expect long hours.


  3. CRE Property Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Flower Mound, TX
    Current Employee - Property Manager in Flower Mound, TX

    I have been working at AT&T full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work security, stock options, positive people.

    Cons

    workload heavy, no replacements for departing peers, no compensation for additional workload.

    Advice to Management

    Work as a team and empower your team leaders in order to take ownership and grow together.


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  5. Tech

    Current Employee - Uverse Technician
    Current Employee - Uverse Technician

    I have been working at AT&T full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overtime, union, seniority status, great insurance

    Cons

    Work six days a week most weeks.


  6. Helpful (1)

    Life and times in retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Birmingham, AL
    Former Employee - Retail Sales Consultant in Birmingham, AL

    I worked at AT&T

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Demo lines, discounted service and accessories.

    Cons

    0% Work life balance. Pto blackout during holiday season.

    Advice to Management

    Hire more Blacks


  7. STSM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Cutting edge technology and forward looking

    Cons

    None. Very fair with all employees

    Advice to Management

    none


  8. Looking forward to what I believe might be a good start!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lakewood, CO
    Current Employee - Retail Sales Consultant in Lakewood, CO

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Just got hired!! Looking forward to start training!! Benefits look great!!

    Cons

    Hiring process was a little intense. But I'm happy to know they are very through.


  9. Helpful (1)

    Excellent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Buffalo, NY
    Current Employee - Retail Store Manager in Buffalo, NY

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    High paced highly engaged and profitable career
    Great people
    Excellent experience
    People-centric company

    Cons

    Only chances to advance are if you are willing to move out of the area.

    Advice to Management

    High pressure sales quotas that increase the next year because of a previously successful year are not motivating.


  10. Small Business Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Specialist/RSC in Montrose, CA
    Current Employee - Small Business Specialist/RSC in Montrose, CA

    I have been working at AT&T (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a Great Company

    Cons

    Poor Management. Promotions are very political.

    Advice to Management

    Get your people promoted.


  11. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at AT&T full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Unlimited move up potential if you are willing to relocate and show determination. Great leaders and hard working team in Atlanta.

    Cons

    Pay is good but not great. Every big opportunity resides in Atlanta and Texas so if you live outside of these areas be prepared to relocate and experience a new aspect of life

    Advice to Management

    Keep promoting internally for level 2 and above positions. Anything else can be a start position to get the feel of att and the company. Please do not make everyone go through COR to be promoted, a lot of great candidates were passed up for not having COR background even in NR and LD.



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