AT&T Reviews

Updated August 28, 2015
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  1. Working for AT&T, you may not get rich, but you will never go hungry

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Logistics in San Leandro, CA
    Current Employee - Manager Logistics in San Leandro, CA
    Recommends
    Approves of CEO

    Pros

    Many oppurtunites to work in different enviornments. If you are not satisfied with present job, then you can transfer into other jobs.

    Cons

    As a lower lever manager, no one is looking out for us, no union and upper manager thinks they have all the answers. Directors are not looking forward engough.

    Advice to Management

    Pay for performance and look into consolidating jobs and functions. Between California and Neveda we have three warehouse, when back east they have one warehouse for many states. Californina needs to become much more cost efficient by eliminating redundency


  2. Stable, stodgy, safe

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Bothell, WA
    Current Employee - IT Analyst in Bothell, WA
    Recommends
    Approves of CEO

    Pros

    Much is based on the relationship you have with your manager but a flexible schedule and the ability to work (at least part-time) remotely.

    Cons

    Multiple mergers over the last few years, many processes are devolving to SBC standards.

    Advice to Management

    Don't hold back the profitable, younger sectors.


  3. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Operations in Dallas, TX
    Former Employee - Director of Operations in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Development opportunities. AT&T offers several college recruiting programs like general internships, leadership development, summer management, financial leadership & sales apprenticeships. AT&T employees receive a competitive and comprehensive benefits package that is designed to provide protection, security & value. AT&T offers tuition aid to help eligible employees with their professional development. These funds can be used to help cover the cost of qualified educational expenses approved by the company.

    Cons

    The problem at AT&T is that when getting their numbers and quotas, they forget they are dealing with humans and not robots. They claim they have a tough time getting skilled workers,

    Advice to Management

    human capital is much more important than financial capital, because if you don't treat your people right you will not continue to profit.


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  5. Helpful (1)

    AT&T is a great place for a career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    AT&T has amazing communication. Employees and supervisors are on the same page and weekly meetings are vital to information sharing. The opportunity and sense of reward for a job well done is another great aspect of working at AT&T.

    Cons

    The hours can be somewhat long and work tedious.

    Advice to Management

    Have a way for employees to offer suggestions and critique more efficiently.


  6. AT&T Mobility, the best company to work for in retail.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Approves of CEO

    Pros

    Commission-based sales that motivate you to work hard, the more you sell, the more you make, but you still get a decent base hourly rate as well. The benefits are the best of any employer I have worked for, bar none.

    Cons

    You work retail hours, so you can forget about a consistent 9-5 shift, and don't even think about asking for a Friday/Saturday/Sunday as one of your regular days off. You can get one off now and then, but not on a regular basis.

    Advice to Management

    the oppurtunity for advancement is huge because of the size and stability of a company that is in the top 25% of the Fortune 100. Although, there are some people in management at AT&T Mobility that are DEFINITELY not qualified to be.


  7. Helpful (1)

    AT&T, INC OUTSTANDING WORKPLACE FOR GO-GETTERS!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Houston, TX
    Current Employee - Customer Service Technician in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Pay, benefits & prestige. Top pay for Class 1 Craft prior to new 2009 contract is $30.04 with 10% shift differential. Up to 4 weeks of vacation per year, depending on the number of years of service. Pay only deductible or copay for medical care - no insurance premiums. Pro-military and minorities.

    Cons

    Lots of pressure to complete many telephone line installation and repair tickets. All installation techs and most repair techs in own shop have been written up for lack of production as quotas are very tough to meet even for experienced techs.

    Advice to Management

    Back off and focus on job quality, not quantity!


  8. super company to work for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Approves of CEO

    Pros

    great company with a great history, treats its empoyees fairly when compared to other similar companies, fantastic potential for advancement

    Cons

    can get stuck on measurements instead of measuring, there are some bad managers at lower levels, still have to deal with an old union

    Advice to Management

    keep it up


  9. Helpful (1)

    Retail Sales Consultant

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in New Orleans, LA
    Current Employee - RSC in New Orleans, LA
    Recommends
    Disapproves of CEO

    Pros

    Its the best money that can be made with only a High School Diploma. Its a commission based sales job that is thriving even with a recession. No cold calling or rejection.

    Cons

    Quotas are always being raised and getting harder to reach. We did not get a raise this year because of the recession even though we are thriving in spite of it. Compensation on commission gets cut every year like clock work. Cost of health benefits increases as coverage decreases.

    Advice to Management

    You make more in one year than most people in a lifetime. Quit being so greedy.


  10. The good the bad and the ugly about AT&T

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant
    Recommends
    Disapproves of CEO

    Pros

    Great pay with previous wireless experience or not to my surprise new hires with less experience had same pay i did. Health Insurance with very affordable co pays and prescription costs. Schedule rotations, compensation benefits, ramp up or free commission for 6 months while you start selling, easy to use software and computer system. In depth 3 week training provided. On going training from different brands like Nokia, Samsung ect. Data Literacy to ensure that everyone selling knows how to use the features on the cell phones and how to educate the customer properly as well.

    Cons

    Very Strict attendance policy/sick leave policy/ wired services quotas, loop qualification needs to be at 100% otherwise write ups occur. FMLA or Family Medical Leave of Absence not available for new hires with less than one year with company. Wishy washy rules and then when rules change they backtrack and give you points. Pricing on cellphones is high and not able to price match. Seniority Rules so don't even think of going on vacation without some major negotiations

    Advice to Management

    We need clear and direct rules, not one thing one day and another the next, if someone is ill the company should care and deal with it on a case by case basis.


  11. AT&T U-verse is an awesome product and a great team to work with

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IPTV Network Analyst in Irving, TX
    Current Employee - IPTV Network Analyst in Irving, TX
    Recommends
    Approves of CEO

    Pros

    Professional advancement and training is top notch. Achievements are recognized, and innovation is encouraged. Management (for the most part) is VERY supportive, and doesn't fall too deeply into the 'metrics' trap that you see in a lot of other companies.

    Cons

    Hours can be dicey, and staffing/shift coverage is always a challenge (so scheduling your days off is sometimes hard). HR and personnel issues can take some prodding to resolve, when they come up. It's a big company, with big company issues. And there's always the problem of the Marketing folks overselling the product features. That happens everywhere.

    Advice to Management

    Keep doing what you're doing. In innovative areas, let your people innovate. Try not to stick them into cubbyholes or predefined 'roles', cos that's what the competition does. Rein in the marketing to what we have available, not the 'in theory' stuff; they'll still be able to get their commissions. :)



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