AT&T

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AT&T Reviews

Updated October 19, 2014
Updated October 19, 2014
5,838 Reviews
3.3
5,838 Reviews
Rating Trends

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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,715 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 294 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 152 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 251 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 281 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long hours, decent pay for what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Decent pay and free phone

    Cons

    Hours suck since its retail

    Advice to ManagementAdvice

    End the politics, we don't need that.

  2.  

    37 Years of Service - Outstanding Career, led many large teams - sames and support, staff support, billing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at AT&T full-time (more than 10 years)

    Pros

    Promotion, training, great products, vacation, compensation,leadership, training, travel, strong leadership at all levels, opportunity for personal development, community involvment

    Cons

    Health benefits could be stronger,

    Advice to ManagementAdvice

    I was very pleased with all facets of my career

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    working for at&t has been a challenging and rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician

    I have been working at AT&T full-time (more than an year)

    Pros

    decent pay, plenty of hours, meet interesting people, room for advancement.

    Cons

    every aspect of your job is analizes

    Advice to ManagementAdvice

    get rid of the peopl milking the system and keep those who care.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Service Delivery Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great compensation, flexible working locations

    Cons

    Advancement and movement is not great.

    Advice to ManagementAdvice

    Open more opportunities for movement within the company for all more diversity

    Recommends
    Positive Outlook
  6.  

    Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Mobility RSC in McAlester, OK
    Former Employee - AT&T Mobility RSC in McAlester, OK

    I worked at AT&T full-time (more than an year)

    Pros

    Great pay! Great hours! Great management staff! Great rewards for their employees. Great Benefits as well.

    Cons

    You have to deal with a variety of customer questions, and concerns. So you must be agile.

    Advice to ManagementAdvice

    Keep up the good work. Continue gathering top, young talent, and revolutionizing the mobile technology industry.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Innovated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Arlington, TX
    Current Employee - Customer Service Representative in Arlington, TX

    I have been working at AT&T full-time (more than 10 years)

    Pros

    excellent benefits and pay, variety of positions within

    Cons

    its not real easy to promote to management

    Advice to ManagementAdvice

    Promote more non management

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Always preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO
    Current Employee - Senior SPECIALIST-NETWORK SUPPORT in Saint Louis, MO

    I have been working at AT&T full-time (more than 10 years)

    Pros

    AT&T provides multiple avenues for personal growth to keep you prepared for technological changes

    Cons

    As soon as you master something new, there are always more things to learn and master

    Approves of CEO
  9. 2 people found this helpful  

    Great company to invest your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Norristown, PA
    Current Employee - Senior Project Manager in Norristown, PA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Room for growth. Diversity in what you can do in this company.

    Cons

    Medical benefits could be better.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company and great leaders, however, advancement opportunities limited unless you're willing to relocate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    Great Leadership and investment in employee development

    Cons

    Work/Life balance can be a challenge

    Recommends
    Positive Outlook
    Approves of CEO

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