AT&T

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AT&T Reviews

Updated December 22, 2014
Updated December 22, 2014
6,250 Reviews
3.3
6,250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,925 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The good, the bad and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    I enjoyed the people with whom I worked in my store. They were solid employees and good people. Most customers were very understanding of our roles and worked with us rather than against us.

    Cons

    Retail hours are tough to balance with the other things going on in life. That's anywhere. AT&T seemed committed to running skeleton staff, which negatively impacted both customer experience and the work-life balance they professed to want for employees. In 4+ years of management, I had stores at full staff for less than 18 months total. There was also little to no upward mobility out of the retail channel, which was disheartening, to say the least.

    Advice to ManagementAdvice

    Take your own medicine, and downsize at the upper levels. You will save more money than you will by cutting sales positions, and get better customer interactions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    They are demeaning to reps, unhelpful, unprofessional. Run!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative I in Boardman, OH
    Current Employee - Customer Service Representative I in Boardman, OH

    I have been working at AT&T

    Pros

    50% off your bill and an hour lunch break.... And that's it folks. The discount doesn't even seem that great for how insulting management is to employees daily!

    Cons

    It's one thing to have customer's curse and scream because prior reps mess up customer's bills and accounts with very little we can actually do to fix such misinformation; but it is one thing to be threatened and micro managed to the point where you will be in mortal fear for your job every minute of every day. It's a toxic environment. MANAGEMENT IS AGAINST EVERYONE THAT IS NOT ONE OF THE FEW FAVORITES. UNION IS FRIENDS WITH MANAGEMENT.

    Advice to ManagementAdvice

    Gut the management of this place...Top to bottom.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Horrible company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Uverse
    Current Employee - AT&T Uverse

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The company benefits are good.

    Cons

    There is no such thing as work life balance. It's hard to get out of certain departments. They care more about the numbers than the person. No loyalty what so ever.

    Advice to ManagementAdvice

    Treat people with respect and maybe they will put more of an effort to work for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great employees and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Ability to always increase your monthly paycheck through commission. Great training schedule, flexible hours.

    Cons

    Quotas can sometimes seem high but they are definitely always attainable.

    Advice to ManagementAdvice

    Keep doing what your doing!

    Recommends
    Positive Outlook
  6.  

    Great experience nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Atlanta, GA
    Former Employee - Program Manager in Atlanta, GA

    I worked at AT&T

    Pros

    Ability to work remote--providing a better work - life balance.

    Cons

    I had no challenges with working at AT&T

    Advice to ManagementAdvice

    Keep up the good work!!!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Retail Sales Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 5 years)

    Pros

    The benefits and tuition reimbursement are a bonus

    Cons

    Retail is not a glamorous job for anyone with a family. Long hours, stress, and unrealistic expectations are a daily occurrence in retail.

    Doesn't Recommend
    Negative Outlook
  8.  

    Middle of the road job from a middle of the road company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Op/Universal Agent in Durham, NC
    Current Employee - Co Op/Universal Agent in Durham, NC

    I have been working at AT&T

    Pros

    The pay is pretty good for a part-time job.
    Would only recommend for someone who doesn't mind repetitive call center role or for someone who really needs the money.

    Cons

    Very repetitive
    As you move up the chain to leads and managements, it seems as though they actually do less
    Typical corporate office cubicle feeling

    Advice to ManagementAdvice

    Innovate
    Create an environment where people don't dread to come in every day

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    AT&T Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Good pay, good benefits, great coworkers

    Cons

    Long hours, 24/7, difficult to balance work/life

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    It is a company that grows in spite of itself...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Representative in Reno, NV
    Former Employee - Floor Representative in Reno, NV

    I worked at AT&T full-time (more than an year)

    Pros

    I received a paycheck on time.

    Cons

    Management runs all and every promotion based on their private and out of office relationships and friendships regardless if the person is competent or not. The money does not cover the amount of work that is required of you and unless you are a field tech, all Union contracts are broken on a daily basis.

    Also, if you are a like employee and leave on your own accord and to the dismay of management, then you are immediately classified as non rehirable for no valid reason.

    Advice to ManagementAdvice

    Realize that you have lost your best employes due to your own inability to manage and money - there is absolutely no other reason.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    ATT New Builds Mesa AZ

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Love the team, great leadership, sad to be laid off.

    Cons

    finish the remodel and get everyone in the same locaton

    Advice to ManagementAdvice

    na

    No opinion of CEO

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