AT&T Reviews

Updated July 5, 2015
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7,702 Employee Reviews

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  1. Ups and Downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Lorenzo, CA
    Current Employee - Retail Sales Consultant in San Lorenzo, CA

    I have been working at AT&T (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You learn all aspects of sales and if you take what you learn and do well by providing a great customer experience, you are able to make tons of money. It can be fun if you stay positive!

    Cons

    If you first enter the company as a retail sales consultant, the hours fluctuate tremendously and the job itself can be demanding. You will find yourself dealing with all types of people. Be mentally prepared.

    Advice to Management

    The wait time needs to be better managed.


  2. At&t Great Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL

    I have been working at AT&T part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Company phone given out anytime a new phone is released.
    Awesome monthly bonuses.
    Out of town training opportunities.
    Uniforms, no figuring out what to wear to work.
    Really great employee discounts on accessories.
    Monthly allotment to purchase accessories to help with up-sales.
    A lot of money to be made if you are hitting your weekly and monthly goals.

    Cons

    Not great if you have children due to hours that vary along with evenings and weekends.
    Holiday work is required.
    Often the company sets unrealistic sales goals for services that may not be popular or even available in your service area i.e. wired services, att uverse.
    Because each customer is expected to evaluate the experience they had with you, things like long wait times, already angry customers, poor signals, drooped calls, or other events that didn't originate in your store all effect your rating from the customer, even if they score your service high and hate att service. Those scores have adverse affects on your bonuses.

    Advice to Management

    My managers were great. They were supportive and helpful in aiding all employees in meeting their goals. No complaints.


  3. Store manger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    great company to work for

    Cons

    Things change at the speed of light. It's a very aggressive business

    Advice to Management

    Allow people to develop their own personal management style


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales support representative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Belleville, NJ
    Current Employee - Anonymous Employee in Belleville, NJ

    I have been working at AT&T (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Benefits 401k paid vacations health insurance

    Cons

    Great place to work at!!!!


  6. Helpful (1)

    Constantly evolving industry with challenging employees and demanding coaching.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Palo Alto, CA
    Current Employee - Assistant Store Manager in Palo Alto, CA

    I have been working at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyday is challenging and you get to meet all kinds of people. You work with technology and the company is constantly keeping up with it. It leads and rolls with change. We coach for success and focus on positive reinforcement.

    Cons

    There are old employees that have a bad attitude and are hard to get rid of. Union protects the lazy from getting fired and the great from getting bonuses.


  7. Helpful (1)

    Great Opportunity, Great Money, Mediocre Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Atlanta, GA
    Former Employee - Retail Sales Consultant in Atlanta, GA

    I worked at AT&T part-time (More than a year)

    Pros

    Excellent Pay for Part Time!

    Cons

    Managers More Concerned With Promotion Than Helping Employees Advance/Grow


  8. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Depending on the job position there are many different test. After that two different interview. Training and then you job.

    Cons

    To long of a process.


  9. SSR at at&t

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Irving, TX
    Current Employee - Sales Support Representative in Irving, TX

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Getting to learn about new and different technologies. Great work team.

    Cons

    Work/life balance is not so great.

    Advice to Management

    Help each and every employee make sure they dont feel alone


  10. Helpful (1)

    AT&T

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Good learning options. Works well

    Cons

    Location isnt very good. Very hot and dry


  11. Leveraged Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Sales Representative in Cape Girardeau, MO
    Current Employee - Leveraged Sales Representative in Cape Girardeau, MO

    I have been working at AT&T full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training is very in-depth, and they do a great job of preparing you for the role. Also, they give you lots of paid holidays, and the benefit packages are superb. In addition, the company is constantly running contests and drawings for great prizes and/or cash, so you can win lots of cool stuff!

    Cons

    The level of stress that comes with the job is very high, and it can be difficult to get time off when needed due to scheduling constraints.



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