AT&T Reviews

Updated April 21, 2015
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Employee Reviews

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  1. Competitive great pay terrible work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Money, benefits, room to grow and great discounts on service.

    Cons

    Crazy quotas that are difficult to reach, reduced resources to complete job and a terrible work to personal life

    Advice to Management

    Realistic quotas

  2. Sales Support Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Representative in New York, NY
    Former Employee - Sales Support Representative in New York, NY

    I worked at AT&T full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most SSR's encompass more than one position so, there is rarely a shortage of tasks to keep busy. Duties: inventory, merchandising, sales, weekly operations checklists, general store sales operations.

    Cons

    Depending on the size of the location, there could be a ton of work or nothing to do, but stand at the entrance to the store. If there is a lot of work to do, expect to be handling most store issues and repairs. Slow days, expect to have nothing to do.

    Advice to Management

    Train SSR's to complete all back end procedures i.e. inventory transfers, adjustments, etc.

  3. Mobility Telesales Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, bonus structure, overall management was very nice and encouraging

    Cons

    quota and metric driven will cause you to burn out easily

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at AT&T as an intern

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexible, slightly relaxed, interesting industry

    Cons

    The work Was not very challenging

  6. Customer Service/Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Excellent pay and benefits bonuses.

    Cons

    No work/life balance, work to live, not live to work.

    Advice to Management

    stop Mandatory OT, people need family time too.

  7. AT&T was a rewarding experience that taught me the skills needed to excel in a competitive work zone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Sales Representative in Dallas, TX
    Current Employee - Corporate Sales Representative in Dallas, TX

    I have been working at AT&T full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great money.
    Amazing training.
    Goal based infrastructure to max out money by simply, selling more.

    Cons

    Retail Hours.
    Hard to work your way up management in large areas.
    Envy is the route to all evil.
    Competitiveness strikes other reps as a bad trait.

    Advice to Management

    Provide feedback in a positive yet, critical way. Tell your reps what they are doing wrong by showing them how to do it correct.

  8. Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Exciting Technology
    Large Fortune 500 company
    Mobility

    Cons

    Large company with a lot of processes
    Large company with a lot of management layers. Speed to market in reacting to the competition is slow

  9. Lead College Recruiting Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead College Recruiting Manager in Dallas, TX
    Current Employee - Lead College Recruiting Manager in Dallas, TX

    I have been working at AT&T (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great comp and benefits! Great career opportunities too!

    Cons

    Can't think of any! This company has been great to me

    Advice to Management

    Keep doing what you're doing!

  10. Helpful (1)

    Technology Development Program - Technology Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Quality/M&P/Process, TDP in Park Ridge, IL
    Current Employee - Manager, Quality/M&P/Process, TDP in Park Ridge, IL

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are so many pros... I will share one aspect of it. This is a 3-year semi-structured program. It's basically a very long internship with regular job pay. Based on my pivot table analysis of all the folks in this program (about 490 as of today), about 75% hold engineering degrees, 11% have masters, and about 5%-10% in Comp. Sci. The rest are mixed between Math, Physics, and Info Sys Management type degrees (which I have). So I got lucky in getting in. Ok, you get assigned a job for 18-24 months then get reassigned to another job. After your 3 years, you can stay in your current job or search for another opportunity at AT&T. It's basically designed to help you find "your career". This setup is excellent for me, since I am in the developing skills and looking for the right job mode. This program should enable me to develop my skills according to my career goals, then settle into the right job. This job reminds me of being in the military a bit. Has job structure (a type of job security) and allows mobility of trying out different roles within the organization... I love it.

    Cons

    In comparison to most other jobs out there, I can't think of the cons.

    Advice to Management

    Thank you. But... please don't be too harsh on the retail sales reps at core stores... They are the ones at the front lines selling AT&T products. I used to be one a while back, and I know how difficult it is to sell.

  11. Senior Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Baltimore, MD
    Current Employee - Senior Project Manager in Baltimore, MD

    I have been working at AT&T full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life flexibility, excellent team collaboration across business units, good overall benefits, work from home options.

    Cons

    Silo'd work environment makes out of group career possibilities limited. Entrenched management team limits the chances for promotion. Contingency planning for union based employees

    Advice to Management

    Cross business work opportunities need to be encouraged. Highly skilled employees should not have to cover for union based employees who threaten strike action.

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