AT&T

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AT&T Reviews

Updated October 21, 2014
Updated October 21, 2014
5,844 Reviews
3.3
5,844 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,718 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 294 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 152 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 251 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 281 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very Satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Stockton, CA
    Current Employee - Retail Sales Consultant in Stockton, CA

    I have been working at AT&T full-time (more than an year)

    Pros

    Great benefits, many opportunities to make money.

    Cons

    You work retail hours which is not the same every week.

    Advice to ManagementAdvice

    good job overall

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Cool technology and services.

    Cons

    Customers are straight up rude and abusive.

    Managers basically spy on you and note your every move for your own "development" which is a secret code word for "termination"

    Scheduling is awful.

    Managers force you to make fake bundle packages and force unnecessary products down customers throats.

    Advice to ManagementAdvice

    Go to school for management.

    Negative Outlook
    No opinion of CEO
  3.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Assistant in Miami, FL
    Current Employee - Communications Assistant in Miami, FL

    I have been working at AT&T full-time (more than an year)

    Pros

    Great company and great benefits ( health and educational)

    Cons

    desired higher pay, cleaner environment

    Recommends
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  5.  

    Huge company, which could be a pro and in some instances a con…

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobility Technician/Engineer in New York, NY
    Current Employee - Mobility Technician/Engineer in New York, NY

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Deep pockets, seems invested in the future and staying current with technology. Stability/job security (been with the company for over 14 years) Wide range of options/opportunities with locations throughout the US and global. Training and tuition reimbursement is made available. More recently, good employee discounts.

    Cons

    Corporate work environment, health insurance could be better when comparing with other companies in the industry. Work/life balance can be demanding at times…

    Advice to ManagementAdvice

    From my personal standpoint, wish I had more company information trickle down to me and my team from upper management…

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great Pay, Benefits and Stability are the only attractive forces as a Service Rep! You'll hate your job here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Serice Representative in Tustin, CA
    Former Employee - Serice Representative in Tustin, CA

    I worked at AT&T full-time (more than 8 years)

    Pros

    Great Pay, Benefits: Dental, Vision & Medical, Matching 401K, Tuition Reimbursement. Many employees last there because of the competitive pay and benefits--not so much because they like or love their job.

    Cons

    Repetitive work in call centers, great divide with upper management and lower management, poor hours (even break and lunch times) for long periods of time (based on seniority), service reps are rated by: call handle time, adherence to schedule, sales, customer service, customer ratings by call back system, calls transfers, call hold times, etc. Hard to move up in company. If you move up to a Team Manager you go from hourly to salary and are in the office or meetings much more than you were as a service rep and you make less money--doesn't make sense but is true.

    Advice to ManagementAdvice

    Ha! As if they care or will do anything about it if they read my advice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Quality Analist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 3 years)

    Pros

    It's a good company to work with.

    Cons

    complex internal management. Learning Scope.

    Advice to ManagementAdvice

    Nothing

    Recommends
    Approves of CEO
  8.  

    Great place to plant ecommerce roots, and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T as a contractor (more than 5 years)

    Pros

    You are welcome to contribute as much as you want, or just do your job

    Cons

    Too many people trying to contribute :) then whining about the direction the business chooses to go

    Advice to ManagementAdvice

    Less knee jerk freaking out about Executive Escalations, more time looking into the actual issue and finding the path to resolution, and A LOT more open communication whether someone is a contractor or an FTE

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Working at AT&T Mobility was a wonderful opportunity.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Great teamwork on the Construction side of the Telecoms industry. I learned from experienced leaders in the wireless industry. I learned more about site acquired and DAS systems technology.

    Cons

    It was somewhat of a challenge to incorporate wireline into the wireless culture. Upper management could take more into consideration input from the employee's in market.

    Advice to ManagementAdvice

    Try to incorporate into policy what the employee's working the markets have to say because they are speaking from hands-on experience.

  10.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time (more than 3 years)

    Pros

    Good people and great work life balance

    Cons

    Management can be short sighted

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    AMAZING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Specialist in Evansville, IN
    Current Employee - Customer Support Specialist in Evansville, IN

    I have been working at AT&T full-time (more than an year)

    Pros

    Pay, benefits, and the great environment. plus job stability. they take good care of their employees and really appreciate the loyalty from employees

    Cons

    nothing really, the company is amazing.

    Recommends
    Positive Outlook
    Approves of CEO

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