AT&T

www.att.com

AT&T Reviews

Updated January 25, 2015
Updated January 25, 2015
6,453 Reviews
3.3
6,453 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,017 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Cool Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UA Agent in Piscataway, NJ
    Current Employee - UA Agent in Piscataway, NJ

    I have been working at AT&T part-time (less than an year)

    Pros

    * Training is relaxed and not rushed
    * Hours are very flexible
    * Great Pay
    * Great calm supervisors

    Cons

    * There is none the company is great

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Better Than Expect Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at AT&T full-time (more than 3 years)

    Pros

    This company has a beginning compensation package that is hard to believe. I never knew that selling cell phones and service could pay so well. There is a lot of opportunity for advancement if you don't mind relocating.

    Cons

    The job that I held was in a retail store so the hours were retail hours. Working on a quota base can be stressful at times if business is slow.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Good place to work for anyone

    Cons

    Not many thing wrong with working for a large company

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The telecommunications/Wireless industry will be around a while - good opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Seattle, WA
    Former Employee - Program Manager in Seattle, WA

    I worked at AT&T

    Pros

    Stability, good vacation, benefits and compensation, good career development and leadership training program, opportunities to move within, an exciting industry.

    Cons

    Poor follow-through on providing training (at least in the organization I was in), low training budget, contingency planning for union strikes, frequently changing priorities (not unique to AT&T though), too many legacy systems

    Advice to ManagementAdvice

    Continue to promote seamless, excellent customer service/support, continue to streamline, upgrade IT - it is too large and cumbersome to move at the speed needed to support constantly changing market demands - and "One AT&T" still needs work.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Company is ever changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Bothell, WA
    Current Employee - Project Manager in Bothell, WA

    I have been working at AT&T full-time (more than 10 years)

    Pros

    They are trying hard to bring the workforce with them into a new era. Huge focus on training and getting ready for what is next.

    Cons

    The company has way too much upper level management and is too process driven. It's nearly impossible to get things done. Also, if you have a child with disabilities, this is NOT the place to work. The health insurance here is terrible.

    Advice to ManagementAdvice

    Bring your benefits package to the 21st century. No one can afford to pay $2500 deductibles and then only get an 80% co-pay not to mention you barely cover anything anyway. Pretty much have to be in a car wreck to use the coverage.

    Recommends
    Positive Outlook
  7.  

    Love the culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trusted Professional in Joplin, MO
    Former Employee - Trusted Professional in Joplin, MO

    I worked at AT&T

    Pros

    I personally loved the LEAP environment. They spent a lot of time getting to know their employees on not only a professional level, but also on a personal level. The pay was good for the area, and the chance for advancement was attainable.

    Cons

    Some of the biggest challenges I faced had to deal with the customers. Some customers could be rude, belligerent, demeaning, and crass. However, some could be the complete opposite which would make the day better. Another issue would be some of the coworkers. Working in a stressful environment like customer service can jade some, and negativity can spread like wildfire.

    Advice to ManagementAdvice

    I had managers who were completely dedicated to their team and I had a few that could care less. Please do not promote just because they are your friends or because they put out good metrics. It takes a special person who can balance all aspects of the job and still maintain their integrity as well as dedication.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Good pay and wide array of products and services.

    Cons

    I was a former manager, and as management I wouldn't recommend. As a RSC with good senority schedule is great, but a manager no work life balance.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Worked in AT&T digital life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IOS Developer in Atlanta, GA
    Current Employee - IOS Developer in Atlanta, GA

    I have been working at AT&T

    Pros

    great place to work, great people

    Cons

    slow pace of work, work culture

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Spokane, WA
    Former Employee - Assistant Store Manager in Spokane, WA

    I worked at AT&T

    Pros

    Pay is really good. Great benegits

    Cons

    Retail hours will grind on you

    Advice to ManagementAdvice

    Care about your employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good environment if you have the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great pay.
    Paid time off.
    Diverse clientele
    Sell newest products

    Cons

    Bad work/life balance
    Bad store manger at times

    Recommends
    Positive Outlook

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.