AT&T

  www.att.com
  www.att.com

AT&T Reviews

Updated December 18, 2014
Updated December 18, 2014
6,233 Reviews
3.3
6,233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,916 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Network Planning and Engineering
    Current Employee - Manager Network Planning and Engineering

    I have been working at AT&T full-time (more than 10 years)

    Pros

    The career opportunities are great for someone willing to learn fast, work hard and above all be willing to move. I have worked the network side for more than 25 years and have loved most jobs I had. Twice I had to move in order to maintain my employment, but it was worth it in the long run. AT&T salaries are top notch, especially in management. The longer you work the better the money and the more vacation days you accrue... up to five weeks with an additional six days personal time. Tuition assistance is great and the medical is pretty good.

    Cons

    Look out for the "good old boy" attitudes amongst some of the upper managers. Their views can be sometimes closed minded and archaic which can have a demoralizing effect on the employees. It has gotten better in the last few years thanks to a particular VP who was brought in and seemed to drag the "boys" kicking and screaming into the 21st century.

    Advice to ManagementAdvice

    Keep looking forward to the workplace of the future. It is a great concept and keeps your managers happy and willing to go that extra mile. Demoralizing rumors are flying around about certain upper levels wanting to go back to the old ways. That would be a huge mistake that would negatively affect this great company for years to come.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Strong company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Good compensation and product set

    Cons

    constant changing of roles and locations.

  3.  

    Awesome company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Great people, great benefits and fantastic pay!

    Cons

    Long hours! No 9 to 5 here!

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I LOVEEEE MY CAREER!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Farmers Branch, TX
    Current Employee - Collections in Farmers Branch, TX

    I have been working at AT&T full-time (less than an year)

    Pros

    EVERYTHING!! Benefits are awesome.. Union based company. Very fair, your voice is always heard! Training is phenomenal!! Always room for advancement!! Quick advancement!!! Youre noticed u promise.

    Cons

    Health insurance doesn't kick in until 6 months.

    Advice to ManagementAdvice

    You're awesome!!!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great team good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Incentives for commissioned sales were good

    Cons

    Can be stressful trying to meet your goals

    Advice to ManagementAdvice

    Micro management is not the answer to hitting goals

  7.  

    Very engaging and great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Bowling Green, KY
    Current Employee - AT&T Retail Sales Consultant in Bowling Green, KY

    I have been working at AT&T part-time (more than an year)

    Pros

    The relationships you build with customers and learning about how fast technology chnages

    Cons

    The management at my store location micromanaged too much

    Advice to ManagementAdvice

    Don't lose sight of congratulating your employees instead of degrading them with negatives all day

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Management Role

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    There is constant development, constant feedback, constant growth, great benefits, excellent compensation, relocatability as you advance, and the company really makes you earn your successes! 401K 6% match, tuition reimbursement, and a ton of vacation time!

    Cons

    If you put in 100% AT&T will give back 110% to you! This doesn't leave much room for personal life and family balance.

  9.  

    Exordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Baton Rouge, LA
    Current Employee - AT&T Retail Sales Consultant in Baton Rouge, LA

    I have been working at AT&T full-time (more than an year)

    Pros

    dvancement, experiences, pay and career- minded

    Cons

    A little disadvantage will be hometime

    Advice to ManagementAdvice

    Nothing to say

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company, but revision is needed soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Overall, in terms of the consumer technology business, ATT is probably the best company to work for. The pay rate is satisfactory, the commission structure is generally good (although at times, certain company goals do not align with the commission structure), and benefits are top notch, thanks to the Union. If you have the right management, you can thrive at these stores and build some great relationships with your customers, who will in turn be very loyal to you.

    In all of the stores i have worked at, the store teams are very close and work well together. There is usually a high level of unity between everyone which definitely makes the store environment a nice place to be. You are expected to be a team player, to carry your share of the weight, and to be fair.

    Management at the store level can be broken into three categories:
    GOOD: Good leaders that have the qualities needed to run a team, that can think outside the box in order to come up with solutions to problems the team may face.
    BAD: Good salesmen/women that were promoted exclusively based on their sales performance, that do not have the necessary qualities of management.
    UGLY: Also, there are some managers hired externally that are placed through a "Retail Leadership Development Program." Unfortunately, these are probably the most out of touch management you will likely face in your life. They are numbers-driven, metric-centric, and do not understand the basic aspects of sales. The are corporate parrots that will regurgitate corporate answers to all of your questions.

    Cons

    As mentioned above, your experience at ATT will be heavily influenced by the type of management that you have. Some managers will push you to become a better salesperson, as well as teach you extra things in order to build your career advancement opportunity. They understand the art of sales and the personalized human interactions needed to build good relationships.

    Others take the negative reinforcement approach. They tell you what numbers you need to hit, the "behaviors" they are expecting (not necessarily behaviors, as much as pitching everything to every customer, regardless of the customer's time, body language, etc.), and threaten you with counselings ("...that may lead up to termination..." is a favorite phrase.)

    Also, advancement opportunities are slim to none. They primarily hire senior and upper-middle management externally.

    Advice to ManagementAdvice

    Remember Lagniappe? When i started working for the company 5 years ago, there was a greater focus on real relationships with customers. There was certain face to ATT that is no longer the case. Senior Management has, to a degree, abandoned retail. And if you were half blind, you can tell that there are huge changes happening in the near future. i expect the game plan is to cut down the number of cor stores, open flagship "Apple-esque" centers around the country, and the rest goes via online or third party channels, where you don't have as much overhead. I am not saying it is not a good business decision in the long run, but the old timer middle management is ruining your business, and they need to be swapped out before all of these changes can occur.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Architect in Orlando, FL
    Former Employee - Technical Architect in Orlando, FL

    I worked at AT&T (more than 8 years)

    Pros

    Customer Service Rep are friendly, understanding, goes above and beyond customer service to provide you with all your options. Excellent with explanation of you issue and offer you products that fit your needs.

    Cons

    You may get a rep that doesn't have a clue. Can only quote you polices & procedures. Not even a clue about customer service. If they don't know the answer they'll give you an answer that doesn't make since. Than you would need to call back for the hopes of getting an experience Customer Service Rep.

    Advice to ManagementAdvice

    Management is okay but, remember they have a job to do. Most of the managers are compassionate and will offer you a solution to resolve issue. Sometime it maybe in your favor or it may not.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.