AT&T

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AT&T Reviews

Updated August 26, 2014
Updated August 26, 2014
5,596 Reviews

3.3
5,596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,593 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Manager of Network Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at AT&T full-time for more than a year

    Pros

    - Great Bonus
    - Flexible on telecommuting
    - Lots of support and training available
    - Many opportunities for growth

    Cons

    - Upper Level Management
    - Hiring Freezes

    Advice to ManagementAdvice

    Work directly with team and identify year end targets.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work, but the overall culture still needs some work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Training Manager  in  Atlanta, GA
    Current Employee - Senior Training Manager in Atlanta, GA

    I have been working at AT&T full-time for more than 3 years

    Pros

    Diversity and Inclusion is alive and well in this corporate culture. It's not hard to get telecommuting privileges. Every one of my immediate supervisors has been super cool (I've had 4 different supervisors). Most departments allow people to wear jeans to work.

    Cons

    The office spaces have not been remodeled since God was a boy. Certain floors have the smell of death. Also, the overall culture is still dominated by the old school baby boomer mentality. The benefits are amazing but forget about getting a decent raise. Make sure you negotiate your fair market value the minute you sign on.

    Advice to ManagementAdvice

    There are other ways to "invest in the brand" besides blowing billions of dollars on TV ads during football season.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Dream Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern  in  Atlanta, GA
    Former Employee - Student Intern in Atlanta, GA

    I worked at AT&T as an intern for less than a year

    Pros

    -Paid Internship
    -Paid days off
    -Meaningful work
    -Fulfilling tasks
    -Professional

    Cons

    -Some upper managers would take advantage of internship status (would send me out for food)

    Advice to ManagementAdvice

    Would love if more managers would have offered advice looking for jobs, or helped get another opportunity within the country upon graduation.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Goodgood company to work for

    Cons

    Life work balance great company

    Advice to ManagementAdvice

    N/a

  6.  

    Life Changing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Meeting different people and being able to help them

    Cons

    Micro management and talking on microphone all day

    Advice to ManagementAdvice

    Do not micromanage, let the employees do their job and you will get better results

  7.  

    A secure place to work for those value a balance between work and family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional - Technical Architect  in  San Ramon, CA
    Current Employee - Professional - Technical Architect in San Ramon, CA

    I have been working at AT&T full-time for more than 10 years

    Pros

    AT&T can be a good place to work until retirement. Benefits are good. Fairly relaxing work environment. Just do not expect high pay.

    Cons

    Too many tiers of management levels and some numbers of unproductive people.

    Advice to ManagementAdvice

    Company should value people based on market value of skills. Good tech people can get job elsewhere when company does not pay competitively.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Large Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great place to work with excellent advancement opportunities.

    Cons

    Such a big ship can take a long time to turn when it comes to policy reform.

  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Flushing, NY
    Former Employee - Retail Sales Consultant in Flushing, NY

    I worked at AT&T full-time for more than a year

    Pros

    Lots of selling. If you can push new lines of service you will get paid.

    Cons

    Managers or Supervisors really dont take the time to try and be the best in the position they can be. Its like they get to the top and dont care anymore

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Little support for support positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Representative  in  New York, NY
    Current Employee - Sales Support Representative in New York, NY

    I have been working at AT&T full-time for more than a year

    Pros

    Great pay in a retail environment, great benefits, raise in pay after first 6 months, again every year after that.

    Cons

    The Sales Representatives are the number on priority. Management teams constantly work to ensure RSC's are hitting numbers or "promoting to customer" those who can't keep up (though this only happens after repeated failures with no attempt to correct issues).

    Management teams are constantly changing, so store teams are forced to adapt to management styles that are often vastly different. The company promotes almost exclusively for numbers, so often a store manager is not actually capable of caring for a store, just hitting or exceeding sales goals - and sometimes through sinister means.

    When working full-time, you get two days off per week and days off are awarded in order of seniority in your job position. You may not get what you ask for, especially if your manager just doesn't care to make things work. Lastly, there are "attendance points" which can lead to a write up or firing. You are awarded points from a computer system if you clock in any time after the 5 minute grace period, and the point amount grows with how late you are. This was especially troublesome in the city, where MTA trains were often making it difficult to get to work on time. Some managers were willing to override attendance points if employees gave a valid reason for lateness, but other don't care that there's even a news story about why your train was stopped underground for 2 hours during your commute to work.

    Advice to ManagementAdvice

    Care about some things other than numbers once in awhile. Support positions ensure that the store is running well on the sales floor and behind the scenes, yet there is little to no recognition for what they do.

    Also, listen to all of the reps. Routinely work to make sure everything is going well in the store. It shouldn't take more than 6 months to realize that an entire team hates its management team because they are shady with making sales and they play favorites without care.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    good pay when you make the minimums and your goals. Cash payouts for contract pay.

    Cons

    Inflexible working hours, too many layers of management, changes don't always make sense

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