AT&T

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AT&T Reviews in San Antonio, TX

Updated September 4, 2014
Updated September 4, 2014
5,656 Reviews
3.3
5,656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,626 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Revenue Management Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - REVENUE MANAGEMENT REPRESENTATIVE  in  San Antonio, TX
    Current Employee - REVENUE MANAGEMENT REPRESENTATIVE in San Antonio, TX

    I have been working at AT&T full-time for more than 8 years

    Pros

    Many great benefits, Synergistic work atmosphere, Tranining.

    Cons

    Work schedules are based on the seniority basis, some like me have split days off like Tuesdays and Sundays. Which makes it difficult to attend many of my son's sport activities on Saturdays.

    Advice to ManagementAdvice

    Maybe a rotation with other Call Centers to accommodate fairness in work scheduling to allow some months to be allowed to be off on consecutive days such as ]Saturdays and Sundays which are closed anyway,

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's ok at this place. Better than my last job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Internal Auditor  in  San Antonio, TX
    Current Employee - Senior Internal Auditor in San Antonio, TX

    I have been working at AT&T full-time for more than a year

    Pros

    It is a pretty easy job, not too much to do.

    Cons

    It can be very boring.

    Advice to ManagementAdvice

    Consider discussion time off policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Job, Terrible career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  San Antonio, TX
    Current Employee - Retail Sales Consultant in San Antonio, TX

    I have been working at AT&T full-time for more than 5 years

    Pros

    Entry level pay for retail sales is way above average for required skill set. I had to take a pay cut for a better job.

    Cons

    Advancement within retail is linear, there is one path to follow and it is highly political. Micromanagement is rampant and the amount of required metrics to attain is unrealistic.

    Advice to ManagementAdvice

    Improve company culture to better motivate employees. At least PRETEND you care about the benefit of your employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Great Job at a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leveraged Service Representative  in  San Antonio, TX
    Current Employee - Leveraged Service Representative in San Antonio, TX

    I have been working at AT&T full-time for more than a year

    Pros

    Excellent opportunities to use your existing skills while learning new skill sets.

    Cons

    Understaffed department leads to mandatory overtime

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    once a great company but gone horribly wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC, HSC, Or SSR  in  San Antonio, TX
    Current Employee - RSC, HSC, Or SSR in San Antonio, TX

    I have been working at AT&T full-time for more than 5 years

    Pros

    Good to learn the ropes, insurance, stable company.

    Cons

    If you are over 38 don't apply, they will not promote only the young no matter what you accomplish. Sale goals unrealistic you must sell Uverse, Directv, Home Business Landline & Internet, Digital life ( AT&T alarm system ) if you dont sell 3 months your out. They reward you if you crooked and don't care for your fellow man.

    Advice to ManagementAdvice

    I hope the CEO Stevenson likes fire because that is were he is going. CEO gives himself 36 million dollar bonus, then fires hundreds of my coworkers. Never seen so many coworkers stress out. AT&T Mobility less than 5% retire in good standings.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premesis Technician  in  San Antonio, TX
    Current Employee - Premesis Technician in San Antonio, TX

    I have been working at AT&T full-time for less than a year

    Pros

    Lots of hours, bigger paycheck in the end.

    Cons

    Lots of hours, get there early and leave late.

    Advice to ManagementAdvice

    Care for your techs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A well established company aiming to stay on top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  San Antonio, TX
    Former Employee - Project Manager in San Antonio, TX

    I worked at AT&T full-time for more than 10 years

    Pros

    AT&T makes an effort to meet employees' needs and concerns.
    Salary is good.
    Benefits are good.
    There is room to grow with many options for career changes.

    Cons

    A big company where one may fall between the cracks.
    Some decisions made at the top were never discussed at the bottom.
    Hard to get rid of the sloth.

    Advice to ManagementAdvice

    Listen to the grunt.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Corporate Philosphy and Attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  San Antonio, TX
    Former Employee - Summer Intern in San Antonio, TX

    I worked at AT&T as an intern for less than a year

    Pros

    Management employees are well compensated, to the point of velvet handcuffs. Great benefits.

    Cons

    Corporate drone attitude. Not much adventuring outside the cubicle. Most were relocated from St. Louis and still bitter about move. Not sure how they responded to the move to Dallas.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good experience dont make it a long term career it will bitter you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC  in  San Antonio, TX
    Current Employee - RSC in San Antonio, TX

    I have been working at AT&T full-time for more than 5 years

    Pros

    Good benefits, salaries, products different from the norm.

    Cons

    If your older than 38 yoa dont expect the many careers opportunies. The last 5 years my pay has declined 30 %. Push to sell something anything to the point ethical decision on "are you still A good person".

    Advice to ManagementAdvice

    Lower you wages corporate dog yous do not deserve that much money. It turning

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  San Antonio, TX
    Current Employee - Sales Representative in San Antonio, TX

    I have been working at AT&T full-time for more than a year

    Pros

    Before it became YP there was no micro management

    Cons

    Now that it is YP, there is too much micro management

    Advice to ManagementAdvice

    Trust Sales to bring in the #'s when there is a proven track record

    Recommends
    Neutral Outlook
    Disapproves of CEO

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