AT&T

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AT&T Reviews in San Francisco, CA

Updated Jun 23, 2014
All Employees Current Employees Only

2.9 61 reviews

29% Approve of the CEO

AT&T Chairman and CEO Randall L. Stephenson

Randall L. Stephenson

(28 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school(in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time(in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours(in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's(in 254 reviews)

61 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Senior Management
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    A Diversity of Job Opportunities

    Lead Marketing Manager (Current Employee) San Francisco, CA

    ProsYou can remake your career over and over again at AT&T - there are so many different jobs and different businesses within AT&T. Generally, they are making the right moves to stay relevant and invest in/acquire technologies that will sustain the business. There is lots of room to make lateral and upward moves and continue to learn new things for a lifetime. The company is also doing a lot of interesting training / educational initiatives to get the workforce skills up to speed for "2020." Overall, if you're looking for a secure, reliable job with decent pay and benefits, this is a good place to work.

    ConsAs with a lot of large corporations, there is a ton of bureaucracy, hierarchy, and silos that can slow the business down and be irritating to deal with. There are also definitely some managers in place that provide good supporting evidence of the "Dilbert Principle." Because it's such a huge company, it's really easy to hide if you're incompetent or a bad manager. The company is trying to make strides in upgrading its talent and developing more of a collaborative and innovative culture, but it still has some ways to go. It takes a while to steer such a big ship. Also, if you want to continue moving up the corporate later, be prepared to make a move to either Dallas or Atlanta.

    Advice to Senior ManagementContinue the focus on developing talent. Find ways of reducing unnecessary hierarchy / silos / overlay teams. Invest more in innovation and find more ways to be competitive - spend less on multi-billion dollar acquisitions of companies/competitors.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    A Good Corporate Job If You Can Play The Game

    Assistant Staff Manager, Staff Manager (Former Employee) San Francisco, CA

    ProsThis is an excellent company to work for if you understand how to play the corporate politics game. The key to succeeding in this environment is to make your first priority managing UP! (Taking care of your customers or you client group has to come in second, I am afraid.) But don't despair. If you keep your opinions to yourself and you post for all the training possible you can move around and move up and have a good and secure career here.

    ConsYou have to check most of your personality and all of your illusions that you can make "a difference" at the door. But if you can stand chugging and would be able to devise your own methods of entertaining yourself at work so as to either die of boredom or explode from outrage then this is the place for you.

    Advice to Senior ManagementDon't always think that everyone you manage is after your job. Some people just want to do a good job even when you are standing in the way.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Supported my family over 15 years so maybe I shouldn't be so bitter

    Manager (Current Employee) San Francisco, CA

    ProsStability. Fair pay for the environment.

    ConsManagement uses MSOC program as a hoax to lie and trick shareholders

    Advice to Senior ManagementEncourage your leadership team to stop focusing on self-generated units of measurment. The company should be tracking actual results and work on resolutions to problems, but instead, they teach their entire chain of command and the MSOC coach to "make the numbers good."

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    AT&T RSC review

    AT&T Retail Sales Consultant (Current Employee) San Francisco, CA

    ProsThe RSC or Retail Sales Consultant position has a decent base pay as well as commission, the job is fairly easy but can be stressful at times. I feel like RSC's may be a little under compensated considering they are the face of the company. That being said there are opportunities to move up within the company.

    ConsThis job can definitely be stressful at times especially when store's numbers aren't where they should be. Some of the management staff don't coach as much as they just put pressure on you to sell.

    Advice to Senior ManagementDo more sales coaching to those who need it instead of having stores that are polarized in their associates numbers

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    If you have no college education, great way to start

    Retail Store Manager (Current Employee) San Francisco, CA

    Proslots of training
    easy work if you can stay focused
    constantly changing environment
    Without a college degree can make a decent living

    ConsLong hours/ no life balance as a manager
    No paid mandatory overtime
    it all depends on local leadership which can be good or bad
    Same old grind every day, not a challenging environment
    Feel like a replaceable cog/ no value of employee

    Advice to Senior ManagementAT&T is definitely working to get better. The message is clear from upper leadership, and it will be interesting to see the change as retail is a short sighted game.. and valuing employees is a long term benefit. I see the two conflicting now, hopefully it will balance out.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to start a career! Not a great place to stay after the first 10 years.

    Account Manager (Former Employee) San Francisco, CA

    ProsCompany used to allow employees to transfer to other departments if you met the skills sets. My career path started in Computer Operations, and migrated to the following departments: Computer Operations Support, Applications Programming, Carrier Exchange Sales Team, Alliance Group Management, and Technical Recruiter in Personnel.

    ConsWorking as a manager includes evenings and weekends without overtime. Excellent managers would get "SPECIAL" projects that their peers did not. In other words "You were penalized for for being good!" Average performing managers would not get extra work and received only a little less compensation than excellent managers.

    Advice to Senior ManagementSpread the work around to all managers. Don't penalize the excellent ones with additional work. Allow personnel to transfer to other departments with qualified skill sets. Promote from within and stop hiring consultants who know nothing about the work who make recommendations for upper management. Listen and reward existing managers who are in the front line and perform the daily functions that propel the company forward.

    Yes, I would recommend this company to a friend

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    AT&T

    Sales Support Representative (Former Employee) San Francisco, CA

    ProsGood starting pay,Great benefits,CWA Union,Very easy job

    ConsSales quota,Pressure from the management and irate customers.

    Advice to Senior ManagementValue employees more.

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    • No Opinion of CEO

     

    Wonderful on boarding process. The Biggest Telecom company

    BIS Account Manager (Current Employee) San Francisco, CA

    ProsNice package, technology friendly, GREAT benefits, every customer know who you are so you are not selling a small brand. The people have been here for years so that feels great...like you can stay for a long time and not worried about getting fired tomorrow.

    ConsBig company, lot's of corporate policy to deal with...REALLY alot to deal with...reports after reports...like a funny movie...just deal with it...way to many systems to have to look around at the same place...using SAlesforce would be so much eaiser...but the upward managers are so far away I don't think it gets heard

    Advice to Senior ManagementBetter CRM for sales process,,,get ride or combine faster systems to have to help the customer out get what they want to get faster and faster

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    good work environment

    Sales Representative (Current Employee) San Francisco, CA

    Prosgood benefits. good people. good environment.

    Conslimited upward mobility. glass ceiling.

    Advice to Senior Managementkeep up good work.

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    • No Opinion of CEO

    1 person found this helpful  

    Management Issue

    Credit Representative (Former Employee) San Francisco, CA

    ProsMost of the co-workers were great to work with on a daily basis. Management had
    their own priorites

    ConsSome of the co-workers were not great to work with on a daily basis

    Advice to Senior ManagementYou lost many great workers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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