AT&T

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AT&T Reviews in San Francisco, CA

Updated August 14, 2014
Updated August 14, 2014
5,555 Reviews

3.3
5,555 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,572 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A Good Corporate Job If You Can Play The Game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Staff Manager, Staff Manager  in  San Francisco, CA
    Former Employee - Assistant Staff Manager, Staff Manager in San Francisco, CA

    Pros

    This is an excellent company to work for if you understand how to play the corporate politics game. The key to succeeding in this environment is to make your first priority managing UP! (Taking care of your customers or you client group has to come in second, I am afraid.) But don't despair. If you keep your opinions to yourself and you post for all the training possible you can move around and move up and have a good and secure career here.

    Cons

    You have to check most of your personality and all of your illusions that you can make "a difference" at the door. But if you can stand chugging and would be able to devise your own methods of entertaining yourself at work so as to either die of boredom or explode from outrage then this is the place for you.

    Advice to ManagementAdvice

    Don't always think that everyone you manage is after your job. Some people just want to do a good job even when you are standing in the way.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    10+ years in sales at the largest telecom carrier in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    Pros

    Great pay, benefits and training. I've had the opportunity to learn a lot about telecom, consultative sales, and leadership. Have developed very strong relationships with fellow colleagues.

    Cons

    It is such a huge company that you can feel like you don't matter. Hard to understand the decision making process at the top, because you have such little involvement. Can lead to employees feeling powerless and resentful. Hard to feel like you can control much. The higher leadership team can feel inaccessible to the employees.

    Advice to ManagementAdvice

    Please make the employees feel more valued. Pay sales people for their hard work, don't change the comp plan half way through the year and decide to not pay for sales that were originally included in the plan.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    A Diversity of Job Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Marketing Manager  in  San Francisco, CA
    Current Employee - Lead Marketing Manager in San Francisco, CA

    Pros

    You can remake your career over and over again at AT&T - there are so many different jobs and different businesses within AT&T. Generally, they are making the right moves to stay relevant and invest in/acquire technologies that will sustain the business. There is lots of room to make lateral and upward moves and continue to learn new things for a lifetime. The company is also doing a lot of interesting training / educational initiatives to get the workforce skills up to speed for "2020." Overall, if you're looking for a secure, reliable job with decent pay and benefits, this is a good place to work.

    Cons

    As with a lot of large corporations, there is a ton of bureaucracy, hierarchy, and silos that can slow the business down and be irritating to deal with. There are also definitely some managers in place that provide good supporting evidence of the "Dilbert Principle." Because it's such a huge company, it's really easy to hide if you're incompetent or a bad manager. The company is trying to make strides in upgrading its talent and developing more of a collaborative and innovative culture, but it still has some ways to go. It takes a while to steer such a big ship. Also, if you want to continue moving up the corporate later, be prepared to make a move to either Dallas or Atlanta.

    Advice to ManagementAdvice

    Continue the focus on developing talent. Find ways of reducing unnecessary hierarchy / silos / overlay teams. Invest more in innovation and find more ways to be competitive - spend less on multi-billion dollar acquisitions of companies/competitors.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Supported my family over 15 years so maybe I shouldn't be so bitter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    Pros

    Stability. Fair pay for the environment.

    Cons

    Management uses MSOC program as a hoax to lie and trick shareholders

    Advice to ManagementAdvice

    Encourage your leadership team to stop focusing on self-generated units of measurment. The company should be tracking actual results and work on resolutions to problems, but instead, they teach their entire chain of command and the MSOC coach to "make the numbers good."

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    If you have no college education, great way to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  San Francisco, CA
    Current Employee - Retail Store Manager in San Francisco, CA

    Pros

    lots of training
    easy work if you can stay focused
    constantly changing environment
    Without a college degree can make a decent living

    Cons

    Long hours/ no life balance as a manager
    No paid mandatory overtime
    it all depends on local leadership which can be good or bad
    Same old grind every day, not a challenging environment
    Feel like a replaceable cog/ no value of employee

    Advice to ManagementAdvice

    AT&T is definitely working to get better. The message is clear from upper leadership, and it will be interesting to see the change as retail is a short sighted game.. and valuing employees is a long term benefit. I see the two conflicting now, hopefully it will balance out.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    AT&T RSC review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  San Francisco, CA
    Current Employee - AT&T Retail Sales Consultant in San Francisco, CA

    Pros

    The RSC or Retail Sales Consultant position has a decent base pay as well as commission, the job is fairly easy but can be stressful at times. I feel like RSC's may be a little under compensated considering they are the face of the company. That being said there are opportunities to move up within the company.

    Cons

    This job can definitely be stressful at times especially when store's numbers aren't where they should be. Some of the management staff don't coach as much as they just put pressure on you to sell.

    Advice to ManagementAdvice

    Do more sales coaching to those who need it instead of having stores that are polarized in their associates numbers

    Recommends
    Neutral Outlook
  8.  

    Great place to start a career! Not a great place to stay after the first 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA

    Pros

    Company used to allow employees to transfer to other departments if you met the skills sets. My career path started in Computer Operations, and migrated to the following departments: Computer Operations Support, Applications Programming, Carrier Exchange Sales Team, Alliance Group Management, and Technical Recruiter in Personnel.

    Cons

    Working as a manager includes evenings and weekends without overtime. Excellent managers would get "SPECIAL" projects that their peers did not. In other words "You were penalized for for being good!" Average performing managers would not get extra work and received only a little less compensation than excellent managers.

    Advice to ManagementAdvice

    Spread the work around to all managers. Don't penalize the excellent ones with additional work. Allow personnel to transfer to other departments with qualified skill sets. Promote from within and stop hiring consultants who know nothing about the work who make recommendations for upper management. Listen and reward existing managers who are in the front line and perform the daily functions that propel the company forward.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Representative  in  San Francisco, CA
    Former Employee - Sales Support Representative in San Francisco, CA

    Pros

    Good starting pay,Great benefits,CWA Union,Very easy job

    Cons

    Sales quota,Pressure from the management and irate customers.

    Advice to ManagementAdvice

    Value employees more.

    Approves of CEO
  10.  

    Wonderful on boarding process. The Biggest Telecom company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BIS Account Manager  in  San Francisco, CA
    Current Employee - BIS Account Manager in San Francisco, CA

    Pros

    Nice package, technology friendly, GREAT benefits, every customer know who you are so you are not selling a small brand. The people have been here for years so that feels great...like you can stay for a long time and not worried about getting fired tomorrow.

    Cons

    Big company, lot's of corporate policy to deal with...REALLY alot to deal with...reports after reports...like a funny movie...just deal with it...way to many systems to have to look around at the same place...using SAlesforce would be so much eaiser...but the upward managers are so far away I don't think it gets heard

    Advice to ManagementAdvice

    Better CRM for sales process,,,get ride or combine faster systems to have to help the customer out get what they want to get faster and faster

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    good work environment

    • Senior Management
    Current Employee - Sales Representative  in  San Francisco, CA
    Current Employee - Sales Representative in San Francisco, CA

    Pros

    good benefits. good people. good environment.

    Cons

    limited upward mobility. glass ceiling.

    Advice to ManagementAdvice

    keep up good work.

    Approves of CEO

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