AT&T Reviews

Updated August 27, 2015
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3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
41 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

97 Employee Reviews

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  1. O.P.T. (lineman)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Lineman in San Francisco, CA
    Current Employee - Telephone Lineman in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stress free environment and they care about employees

    Cons

    Really don't have any except for the commute


  2. More pros than Cons but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in San Francisco, CA
    Current Employee - Retail Sales Representative in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    this is from the retail sales perspective: decent pay with opportunities to make good commission. Good benefits, and if you're lucky you can get a good store with great co-workers.

    Cons

    The work schedule is a bidding process that goes in order by seniority. So because you're new you will work nothing but closing shifts, you will work every weekend and every holiday. There is absolutely no work-life balance. You will see your co-workers more than your own family.


  3. Manage sales team, HR compliance, Payroll, Audit inventory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in San Francisco, CA
    Former Employee - Retail Store Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 5 years)

    Pros

    Fun work environment, great products to sell

    Cons

    Work life balance is difficult in management.

    Advice to Management

    Networking is the best way to continue to move up the ladder. Get your name known.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. At&t

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good benefits, great healthcare, great education oppurtunities,lots depends on your boss

    Cons

    Lots depends on your boss, pay widely varies,


  6. Broadcast Systems Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadcast Systems Technician in San Francisco, CA
    Former Employee - Broadcast Systems Technician in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Union job. Great pay and benefits. Wide variety of work locations and people on daily basis. Ongoing technological training as new equipment upgrades to network. Work alone some days, part of a team on others. Loved it. Stimulating, challenging, and rewarding as all of San Francisco Bay Area and Northern California was my work location.

    Cons

    Recent introduction of time reporting and tight control over individual job minutes makes good customer relations very difficult. Techs are rushed and job quality often suffers in the interest of finishing in the allotted time.


  7. Nice Benefits

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    This was a real easy place to work - the jobs didn't require much beyond minimal effort to produce good quality. The benefits were excellent and coworkers were nice.

    Cons

    ATT was always realigning the different departments. Every 6 months, whether they needed to or not, they company would layoff all the knowledgeable workers. It left more work for those left behind.

    Advice to Management

    None at this time. They don't listen to anyone and have all the answers. I'm sure the environment has changed there by now but it may not be better.


  8. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in San Francisco, CA
    Current Employee - Senior Sales Executive in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    -Great Salary -Ability to work from home -Flexible -Lots of vacation time accrued

    Cons

    -You can get overworked. -Lofty management goals -Processes are out dated -Slow to change

    Advice to Management

    Focus on your top employees. Listen and Respond. AT&T talks about being a technology company, but is slow to make process improvements that hinder the ability to sell more. Create new ways of finding leads. Good 'ol door knocking is NOT the way sales people do business. Invest in a better lead/CRM system that captures more significant data to help us sell more and increase revenues for the company.


  9. Business Sales - Wireline and Mobility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Biz Account Manager in San Francisco, CA
    Former Employee - Small Biz Account Manager in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Leading all telecom companies in development and deployment of new technologies Strong brand name Compensation & Benefits

    Cons

    High sales quotas Changing priorities Too large, too many departments involved for service delivery to customers. The ball gets dropped too often so the customer suffers and as a result sales professionals end up being project managers


  10. No longer the best company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in San Francisco, CA
    Current Employee - Technician in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    It's a good paying job, for now. Getting promoted is close to impossible if you're working in the wrong department.

    Cons

    Constant threat to job security for long term employees, forcing them to retire, relocate or quit. Bonuses and overtime were taken away. Strategic management globalized work force for cheaper labor yet upper level management maintain a very good salary and compensation.


  11. Helpful (1)

    Core Store Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great management and team environment. My direct supervisors were the best I had ever worked with. I enjoyed working with cutting edge technology and helping customers learn about the wireless company with the top customer satisfaction ratings (at the time) and the best profitability in the industry.

    Cons

    It was a challenge to advance rapidly even for some of the top performing segments of the company. The work group I was part of was actually very quick to respond to the needs of team members and customers.

    Advice to Management

    Continue giving work teams the tools they need to get their tasks done and continuing to listen to feedback from the line level team members that are executing the directives and working closely with customers.



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