AT&T

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AT&T Reviews in St. Louis, MO

Updated March 3, 2015
Updated March 3, 2015
119 Reviews
3.4
119 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
119 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

119 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    AT&T Executive level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in Saint Louis, MO
    Current Employee - Associate Director in Saint Louis, MO

    I have been working at AT&T

    Pros

    The Education benefits were good, vacation rules were a hindrance to job satisfaction. They were to rigid and they don't allow rolling over time accrued.

    Cons

    hard to move between divisions due to the size of the company

    Advice to ManagementAdvice

    Look at all sectors of the company don't just focus on the 20 somethings to lead the way. You are losing seasoned professionals due to the inflexible nature of transferring between groups.
    Allow vacation roll-over for at least a 2 year period.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in Saint Louis, MO
    Current Employee - Senior Developer in Saint Louis, MO

    I have been working at AT&T full-time

    Pros

    Good Benefits
    Nice Perks (1/2 off Mobile, Uverse and free landline)
    Most allow Telecommuting
    Decent Bonus, but declining as of this year

    Cons

    Salaries below Market Average
    Constant threat of layoffs
    Raise are ridiculously low
    Promotions are few and far between
    Constant budge constraints mean zero travel and limited training
    Shrinking company

    Advice to ManagementAdvice

    Advancement opportunities are few and far between

    Doesn't Recommend
    Negative Outlook
  3.  

    Structured and passive aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Saint Louis, MO
    Former Employee - Customer Service Representative in Saint Louis, MO

    I worked at AT&T full-time (more than a year)

    Pros

    the pay was reasonable

    Cons

    the retail ours and lack of good management

    Advice to ManagementAdvice

    share more with your employees

    Recommends
    Neutral Outlook
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  5.  

    Being ethical is not a character trait that is admired at this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Account Manager in Saint Louis, MO
    Former Employee - Sales Account Manager in Saint Louis, MO

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good salary and benefits.

    Cons

    The sales people are asked to be unethical in dealing with customers to boost the bottom line. Lower level workers are not heard. Management does not support their subordinates. Quotas are set way to high when the economy is struggling. Not the same culture since the acquisition in 2004 by SBC.

    Advice to ManagementAdvice

    Listen to the sales and sales support people. They are the ones meeting with the customer and they have a pulse on their needs. One bad manager can truly effect the success of their people. There needs to be an advocate that employees can call on in times of distress. No one listens and the managers are always given the higher level of perspective. My manager was asking her people to be unethical in the message to our customers. When I pushed back I was put on an outrageous PIP. Set up to fail. Is that what AT&T is lowering themselves to?

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    Leveraged Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leveraged Service Representative in Kirkwood, MO
    Current Employee - Leveraged Service Representative in Kirkwood, MO

    I have been working at AT&T

    Pros

    Structure, benefits, compensation. All allow you to enjoy working for one of the largest companies in the world. Also, who doesn't love half off cell service, cable, and Internet?

    Cons

    Call center environment can be very stressful. Some managers micro manage more than others. If you get hired by the right person and work for them directly you can be blessed with a great career.

    Advice to ManagementAdvice

    Relocation packages

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Wonderful job few years back but it's slipping.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leveraged Sales Representative in Saint Louis, MO
    Current Employee - Leveraged Sales Representative in Saint Louis, MO

    I have been working at AT&T full-time (more than 5 years)

    Pros

    I enjoy the pay. Where else can you work at a call center and make 85k a year. Secondly the benefits AT&T provides.

    Cons

    Everything except for pay and benefits. Work atmosphere is horrible they squeeze productivity out of you to the point where it feels like torture. Management treats you like a child. You get balloons for selling packages and they always talk about the bad you did, rather than the good.

    Advice to ManagementAdvice

    Treat employees as adults. Don't advertise as a customer service job when in fact it's strictly sales first customer second.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    This job has caused me to find my first gray hair, it is insanely stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Chesterfield, MO
    Current Employee - AT&T Retail Sales Consultant in Chesterfield, MO

    I have been working at AT&T full-time (more than a year)

    Pros

    The money, the money is good for someone in their mid 20's and no college degree.

    Cons

    The management could use some managing. Miscommunication. Allegations, they don't care about us as individuals,

    Advice to ManagementAdvice

    Open your eyes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Technical Architect in IT Department for 24 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional - Technical Architect in Saint Louis, MO
    Former Employee - Professional - Technical Architect in Saint Louis, MO

    I worked at AT&T full-time (more than 10 years)

    Pros

    Good Pay, great benefits, tuition reimbursement, overall good working environment, talented top-notch employees.

    Cons

    Must be able to handle constant change. Getting too bogged down in extensive software documents required in development life cycle to the detriment of producing actual software products. Very complex IT system to understand. Lots of outsourcing and offshoring going on in IT.

    Advice to ManagementAdvice

    Streamline the amount of documents needed in software development life cycle, so that time can spent in actual software development. Recognize knowledge of employees who know your systems and how they interact, and reward those employees instead of outsourcing them to companies who will offshore their jobs.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Awesome pay, solid management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO
    Current Employee - AT&T Retail Sales Consultant in Saint Louis, MO

    I have been working at AT&T full-time (less than a year)

    Pros

    Great Pay culturesvgreat, great values, tons of resources

    Cons

    None at all theplace is rocking

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good pay and benefits but

    Former Employee - AT&T Mobility RSC in Creve Coeur, MO
    Former Employee - AT&T Mobility RSC in Creve Coeur, MO

    I worked at AT&T full-time (more than 5 years)

    Pros

    Good pay and benefits. I like

    Cons

    Att has become greedy high goals

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