AT&T Reviews

Updated August 31, 2015
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3.1
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
95 Ratings

Pros
  • Good (but not great) pay and benefits (in 316 reviews)

  • Good work life balance (varies by specific department) (in 163 reviews)

Cons
  • They also make it nearly impossible to have a good work/life balance (in 275 reviews)

  • Upper management will pull the layoff trigger at any given moment (in 294 reviews)

More Pros and Cons

136 Employee Reviews

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  1. Great company poor first level managers

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Cst in Saint Louis, MO
    Former Employee - Cst in Saint Louis, MO

    Pros

    Great company. good pay and benefits

    Cons

    Some of first level management spend too much time head hunting with the intent to destroy minorities careers.


  2. Tough gig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits and sometimes good commission

    Cons

    Crazy hours, managers don't back you up, too much to offer customers or you get written up!


  3. Out of state mostly not worth the pay even as union job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prem Tech in Maplewood, MO
    Former Employee - Prem Tech in Maplewood, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Plenty of hours allows room for self supervision constant change of scenery

    Cons

    No declining overtime til 60 hours a week out of state every couple months

    Advice to Management

    Relax


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. rsc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Saint Louis, MO
    Current Employee - Anonymous Employee in Lake Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (Less than a year)

    Pros

    att is a great place to work with great benefits

    Cons

    long hours and very stressful when it comes to meeting your goals


  6. Helpful (1)

    Rsc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Fairview Heights, IL
    Former Employee - RSC in Fairview Heights, IL
    Recommends
    Positive Outlook

    I worked at AT&T part-time (More than a year)

    Pros

    Pay was good free cell phone with free company phone service.

    Cons

    Schedule work weekends,day,nights work life balance sucks. They have tuition reimbursement but are not flexible with schedule, micro-manage lots of turnover

    Advice to Management

    Appreciate your employees management can't be efficient from the back room writing people up by watching your monitor from the back office.


  7. Pay is the only good thing at this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UVerse Premise Technician in Saint Louis, MO
    Current Employee - UVerse Premise Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay, pay, and pay. Yep the pay is pretty much the only pro to working at AT&T.

    Cons

    As a premise technician the only person who has the slightest clue as to what's involved in doing your job is your first line manager. That's only because at some point he has done it, but usually it was far enough in the past that even he doesn't fully get it. You will be treated like crap but don't feel too bad because your manager is treated worse than you. They will continually add things to your job expectations but never give you any extra time to do them. Every thing, and I mean EVERYTHING is tracked at AT&T, so if you like feeling like there's a red hot poker up your rear end all day then by all means apply. It's as if upper management sits around each day and intentionally decides to screw with the peons. You will be micro managed into the ground because the company has ZERO trust of it's employees. But the best part of the job is it's always your fault. The company will never own anything, and will make you look like an idiot in front of the customer. Most people who hire on as Premise Technicians want to transfer once they have their time in. A lot of them go for management because every other job opening goes by Union seniority. Lately its the weaselly brown noser and system gamers that become mangers which makes the job suck even more.

    Advice to Management

    Correct the unrealistic metric system and stop micro managing. Probably wouldn't hurt to know what's involved in doing a job before you make rules and procedures applying to it. Actually read the results from the NPS.


  8. SQA consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SQA Consultant in Saint Louis, MO
    Former Employee - SQA Consultant in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    There is Good pay, many challenging jobs, lots of opportunities, good technology, nice people, smart people, open communication, you feel you are contributing

    Cons

    As an old school corporate behemoth, things can change slowly, many old school values are held near and dear. Often times change only comes after disaster strikes.

    Advice to Management

    It would behoove this company and the management team to listen more to the employees and not to punish those who bring suggestions and criticisms forward .


  9. interview

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Technical Consultant in Saint Louis, MO
    Former Employee - Technical Consultant in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Consistent fast thorough gave me all the questions prior to interview

    Cons

    Questions were a little difficult, think I may have over explained


  10. Helpful (1)

    Cheap Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Saint Louis, MO
    Current Employee - Sales Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 8 years)

    Pros

    co-workers, union representation, nothing else

    Cons

    lacks diversity, low pay, long hours, no family life

    Advice to Management

    treat employees like humans


  11. Don't Drink The Kool Aid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    At the present time, nothing really comes to mind.

    Cons

    I was recently dismayed to read about AT&T being fined $100M for misleading cellular customers about its “unlimited” data plan. Dismayed, but not surprised. AT&T is slowly submerging into a morass of Ethical Fading, defined here as an erosion of the ethical standards of a business in which employees become used to engaging in or condoning such behavior. There’s also an aspect of self-deception involved, where the erosion is so gradual that insiders are almost unaware of it until something happens to “break the spell”. I’m sure AT&T will fight it, because I think that people at AT&T believe themselves to be ethical. They bristle at statements that even imply that they are not. And yet, my experience there was that AT&T has crossed the line in several areas… beyond the point of ethics and into the realm of breaking the law. Here are two things I saw personally. 1. Work was charged to Capital, instead of Expense because the budget had Cap, but not Expense in it. Unfortunately, this causes a misstatement of your company’s financials and is a Sarbanes Oxley violation. 2. Forcing contractors and non-exempt employees to work overtime without compensation. Whenever I used to read Dilbert comic strips, I used to laugh. Then I noticed that if I read more than a few of them, I would start to get angry and frustrated, because the truth that I was forced to live every day stranger than the fiction of the comic strip. I left AT&T and felt a weight lift from my shoulders. If you are thinking of going there to work for them, keep in mind that their reality is not the same as the reality here in the outside world. You might be told that your career path is “unlimited”, only to find out that the definition of unlimited at AT&T means you are wearing an orange jump suit for an unlimited amount of time.

    Advice to Management

    Things are so broken at AT&T. Need to get your heads out of the Workplace 2020 sand and deal with the torpedoes coming in below your waterline.



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