AT&T Reviews in St. Louis, MO Area

I have been working at AT&T full-time for more than 10 years

Pros – Very professional, sharp and passionate workforce at least in my neck of the woods.
Ability to contribute meaningfully and successfully to the company's overall business strategy.
Opportunities to be an active part of exciting new telecommunications/networking products and services and their evolution

Cons – Like any large company, this has its good and bad. If you are judicious you will take them all in stride. One would learn how to deal with the bad while leveraging the good to enrich yourself and contribute to the company's growth
Promotions are slow, we have people qualified to be in senior positions of leadership that are still in the trenches.

Advice to Senior Management – Entrust and empower your first line employees to do what is right for the customer and the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at AT&T full-time for more than 3 years

Pros – Good hourly pay, mostly amiable company managers

Cons – Placing blame is normal at AT&T, and backing from managers, especially for contractors, is uncertain

Advice to Senior Management – When hiring contractors make clearer statements regarding your contractors' boundaries. Most/all contractors want to do well by their employers which means that the better ones among us will go above and beyond at our own volition; if that's not what you want, say so. If it is what you want, be prepared to back our decisions and/or to assist and advise when problems develop.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at AT&T full-time for more than 10 years

Pros – benefits are good experience is great

Cons – poor customer service , treat employee's horrible, unhealthy work conditions exist throughout the company

Advice to Senior Management – Traet your employee's better treat your customer based better and we can make great strides through out the united states.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at AT&T full-time for more than 3 years

Pros – Great company to work for, great benefits, state of the art technology, fun to help people learn new things if you're into technology yourself

Cons – Long retail hours, sales quota environment, you definitely need the right personality and can't take things personally

Advice to Senior Management – Don't filter your stress down to your employees. I've had good managers and bad managers at this.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at AT&T full-time for more than a year

Pros – Decent pay and benefits. Excellent hours. Foot in the door for management in a global company.

Cons – Unattainable standards for the honest worker. Held accountable for other peoples mistakes and poor performance. Management does not backup their employees. Forced to cut corners (and told to) yet reprimanded when an issue comes up. Says it is all about customer satisfaction yet fires people for providing customer service over a quantity quota. Provides a two month training regiment on how to do the job, but none of the knowledge can be used in the real world and keep the job.

Advice to Senior Management – Back up your employees if they have a high customer rating and low efficiency. Realize your employees are human. Actually make employees feel like they have a place in the company.

No, I would not recommend this company to a friend

I worked at AT&T full-time for more than 10 years

Pros – Good wages and benefits. Ability to continue education and variety of career goals available.

Cons – It depends on the job.

Advice to Senior Management – Be truthful and work as hard as your employees.

Yes, I would recommend this company to a friend

I worked at AT&T full-time for more than 3 years

Pros – Great benefits and great perks

Cons – ATT sold YP just enough to stop paying our salary, benefits, and retirement but still kept 47% stake interest. So they still make money from our efforts but no longer have to pay us.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at AT&T full-time for more than 8 years

Pros – pay benefits..helping customers..working out side

Cons – lower level management who have all the power of God over their workers and none of the restraint..If a manager likes you , then you can get away with anything, tardy, lazy, useless, poor work ethics, absence....but if any manager does not like you, for any reason, they can make your work experience a living hell..I had a manager who dd not like me, wait for my manager to go on vacation before she came after me for minor non work affecting issues..I had a pair of drumsticks on my desk and was using a wireless head set....the drum sticks were later deemed a weapon..i was allowed to continue use of my personal wireless headset.. I also had a manager interfere with my FMLA which led to it being denied because I was still under Disability when he filed it, without telling me and when I attempted to file, I was told the time period could not be extended, and it led to me being put on disciplinary steps for attendance, yet other employees who missed work were not..(..These managers actions led to me being unavailable to transfer back to my desired job title..I was forced into the job title and the foolishness of the department made it nearly impossible to provide a level of customer service I could be proud of.) ..there is no rule for following guidelines..it is up to managements opinion..these and many more issues led to my resigning from this company..(yes I can prove these claims)

Advice to Senior Management – realize that employees are not "Toys" and it is their life and happiness you are "toying" with

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at AT&T full-time for less than a year

Pros – Cheap benefits, working outside, prestigious company name

Cons – working weekends, holidays, weak union

Advice to Senior Management – Less emphasis on efficiency and more on quality

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at AT&T full-time for more than a year

Pros – Good pay - union negotiated raises and decent commissions.

Cons – Company does not care about work/life balance or people. Sometimes becomes a choice between ethics and serving the customer.

Advice to Senior Management – Give your reps the ability to service the customer without subtle job threats through performance metrics and you will bolster your reputation.

Yes, I would recommend this company to a friend