AT&T Wireless Reviews

Pros

Decent pay for a student.
Team atmosphere
Play with technology and gadgets all day long.
Meet new people and building relationships.

Cons

Hard to move up the corporate ladder.
Pay could be better if this job was a career.
Micro management all the time.

Advice to Senior Management

It would be nice for employees to get a chance to prove themselves and be considered for career advancement after so many years working there.

Pros

Good pay, benefits, commission and overtime pay. Great employee union, CWA.

Cons

At times stressful, need good people skills for occasionally angry and difficult customers. Some days all I do is customer service, depending on "luck of the draw". Sales quotas are unreasonably high. Sometimes there are 12-14 different target quotas to be met, (phone accessories, insurance, home DSL, roadside assist, etc.) Every month I worried about getting a write-up for missing quotas. Expect to be micromanaged on sales floor.

Pros

The pay is great
Great Benefits

Cons

Information slow to come from upper management

Advice to Senior Management

Speed up information

Pros

Competitive Pay

Great Benefits

Generous amount of paid time off

same schedule for about 6 months at a time, then next schedule bid based on seniority

Cons

Treated like in kindergarten by the way you are spoken to and directed to do things.

Not very flexible with time off

Have to know somebody to move up

You are just a number

Advice to Senior Management

Employees should be treated with more dignity and respect.

Some managers need a refresher on what being professional actually means

Pros

Great insurance, nice benefits, they pay for uniforms

Cons

No balance, not a good job for parents. Hard to move forward in positions or to transfer locations. Ran a lot like government, if one person messes up, everyone is punished. Micromanagement as an art, ha!

Advice to Senior Management

If you hire intelligent good people, trust them, you don't have to hover.

Pros

The company has great products, training on how to use/sell them. They offer very competitive pay with benefits.

Cons

Store manager lacks the ability to close sales, motivate employees, and discern when make exceptions for customers in order to keep sales from walking out the door. Then takes it out on the employees when they’re not meeting quota.

Advice to Senior Management

Learn when it’s best to make exceptions in order to keep customers/employees happy, because they are the root of the business. Don’t just say ‘No” because you have the power to do so.
To the upper management: Stop changing managers from store to store. You are doing nothing but moving the problem around. Get rid of the incompetent store managers, and have the really great managers training the new ones.

Pros

room for growth and career advancement

Cons

long hours that must be done.

Advice to Senior Management

treat managers better

Pros

compensation is great compared to others

Cons

hours can sometime interfere with home life

Advice to Senior Management

Create more positions that employees can interview for

Pros

A good place to grow as a sales rep. A good paying job if you try. Moving up is easy if your willing to move

Cons

The slow times at times. Benefits suck, but that happens with a big company, aside from the 401(k). It's unionized.

Advice to Senior Management

This is a great company to work for depending on where you live. The leadership that AT&T has is something that I admire.

Pros

The Salary plus commission and benefits.

Cons

Schedule and Management in my particular location.

Advice to Senior Management

AT&T is a great company but, some management crews are not very supportive, motivational or leader-like. When a manager lacks skills, it hurts the whole store, as well as the company!