AT&T Wireless Reviews

Pros

Benefits, pay, climate controlled work environment and advancement opportunity. I think that AT&T is a promising place for career advancement.

Cons

Tiring. No schedule flexibility. Strict time management.

Advice to Senior Management

Listen to employees and take a walk in our shoes.

Pros

Get to talk to all different types of people, great incentives, and great environment!

Cons

Hours were sort of odd

Advice to Senior Management

None needed

Pros

Fair pay, simple work, lot of support programs, good benefits, exceptional training if you take advantage of it, easy to make a living if you stay low key. Tenure is everything...be patient in 5 years you will be somewhere, in 10 years you will be secure, in 20 you will be wealthy...just look at the cons and know your role and shut your mouth! :) Its a positive atmosphere if you want it to be...The CEO is engaged and a good guy. I met both of them during my brief 2 year tenure...

Cons

You are just a number so act like it. They may give you a ton of acolades and rewards and awards but they can work against you. Alot of people get threatened by top performers and seek to get rid of you. You best bet is to keep your head down, make no friends, no enemies, just do your job and enjoy the benefits, do not try to be a star. They will milk blood from a stone if you are on salary, be prepared to work, vacation is a joke...virtually nonexistent. Middle management are a bunch of talking head clowns be prepared to be smarter then them but humble yourself...they all have tenure thats what rules the roost!

Advice to Senior Management

They know what they are doing, its the employees that need to understand how corporate America work.

Pros

You get paid commission monthly.

Cons

Not a career when you get in, try to move up quick!

Advice to Senior Management

Care about the employee and the customer. Stop making everything so hard.

Pros

Great pay, good benefits, and great work environment.

Cons

Work life balance is not the best though it can vary. Lots and lots of sales related pressure.

Advice to Senior Management

You need to be cohesive with what comes down the pipeline.

Pros

40 Hr Min / wk
401k
Union Support
Medical Coverage
Dental Coverage
Eye Care
Paid Vacations
Paid Overtime
Technology Driven

Cons

Odd Works Hour
Fussy Customers (which is a given)
Inconsistency for making stats
Mild managers / representative between department
Uncomfortable ergonomics ( old chairs, keyboard, slow company required software / hardware)

Advice to Senior Management

If the following is resolved then employees would have a little bit better work environment:
Odd Works Hour
Fussy Customers (which is a given)
Inconsistency for making stats
Mild Inconsistency managers / representative between department
Uncomfortable ergonomics ( old chairs, outdated computers, slow company required software / hardware)

Pros

flexability, and if you like to talk to people its awesome

Cons

The hours.... and people just being plain rude

Advice to Senior Management

hire some more people. the wait times are sometimes very high for the customers

Pros

Excellent benefits, like medical, dental, vision, 401k and cell phone for person use. It was a good steady job and enjoy it there.

Cons

It was a lot of stress to meet the deadlines and the call center environment is unstable in the United States.

Advice to Senior Management

I do not feel that they needed any advise. I would recommend just better communication but I think that that is a given and we call need to practice effective communication.

Pros

Schedule, Pay, People, The ability to learn everything you need to succeed in the job. Ability to move up in the country.

Cons

The amount of turnover in the company is a bit shocking. That will change with different hiring managers in each area.

Pros

good paying if you can make friends with the right people. Extremely competitive and only those with a serious drive will succeed.

Cons

You are just a number, as with working with any corporation. They seem to promote only those who know how to suck up, not based on seniority or even tallent

Advice to Senior Management

The management team has not clue what the market wants. Do better market research, or at least give better direction