ATG Stores Reviews

Current Employee – been working at ATG Stores

Pros – There are a lot of nice people that work here and everyone seems to be focused on their job. Feedback is given to employees that reinforces good work.

Cons – There is not a lot of opportunity for growth. It is still a small company, but I would expect as it grows a lot more opportunities will arise. I tried to move around some, but I was never given the opportunity to apply for other positions.

Advice to Senior Management – Utilize the skills of your employees. There are a lot of individuals that come into this company out of college and they do very specialized roles. If you give them the opportunity to try different things it may benefit your company well.

No, I would not recommend this company to a friend

Current Employee – been working at ATG Stores full-time

Pros – Co-workers are friendly and the atmosphere is generally pretty laid back. There's coffee in the break room; I suppose that's a pro...

Cons – Management lacks leadership skills. Very little direction is given to employees by their managers and the CEO will often request that projects be re-done a different way after they have nearly been completed.

On multiple occasions, management has overlooked key details in projects then asked their employees to complete additional projects along with their regular workload in an unreasonable amount of time. Everything seems to be about shifting blame and covering your own behind.

The salary and benefits are very poor - far below average salaries for similar positions in the region.

Overall the company feels very cheap. There are no sick days; if you're vomiting, volcanoing diarrhea out your butt and can't come in, it comes straight out of your PTO (only 10 days a year.) They lure new hires in with promises of multiple $5,000 raises. After accepting your offer, they reveal that you aren't guaranteed to receive the full $5,000 and expect the raises to be more like 2-3k.

Advice to Senior Management – Increase salaries to market rate and communicate requirements more effectively.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at ATG Stores full-time

Pros – Good turn around on projects

Cons – The company priorities clash with the needs of the employees
Employees are viewed as resources rather than assets
Salary far below local average

Advice to Senior Management – Bring the salary up to a competitive level and take care of your employees

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ATG Stores

Pros – time goes by quickly in this fast-paced work place; can get in a "zen mode" by learing not to react to upset people

Cons – lack of training and support, treated like you're stupid or like you're a misbehaving child (which leads to avoiding management, which leads to mistakes being made, which leads to being treated like you're stupid), negative work environment, high turnover; pressure to work harder and faster; not knowing how we will be evaluated

Advice to Senior Management – encourage questions, recognize good work, put more of an emphasis on the customer's needs, encourage teamwork, act as if we matter (there's a segregaton between the customer service department and everyone else in the company); meetings, training reviews, a specific team to resolve difficult service issues, anything that says we can make this a better place to work

No, I would not recommend this company to a friend

Former Employee – worked at ATG Stores

Pros – It's a job.
One of the mangers working there actually seemed to care about the people working under him.
Some of the people that work there are nice.

Cons – Departments are pitted against each other.
If you make a mistake it is understood that you need to cover your own behind or blame someone else.
None of the benefits from the success of the company are passed down to the employees.
Be prepared to be treated like a child: office supplies are kept behind lock and key so you better have a good reason for needing a pen and you better not take more than your three allotted breaks per day (two 10 mins and a 30 min lunch which you have to punch out for and your bathroom breaks are included as part of the 10 min breaks).
There are cameras everywhere in the office and you are definitely watched, there is no trust shown for employees.

Advice to Senior Management – 1. Show some appreciation for your employees
2. Don't try and get a "bargain" employee by offering the lowest salary possible with "incentive for big raises" and then never giving them out or only increasing salary by a measly dollar per hour when the employees have been working their behinds off, it's insulting.
3. Don't create such a hostile work environment.
4. Don't treat your employees like children, show some trust. Happy employees are proven to work harder.
5. Encourage feedback and don't take it as a personal insult.
6. Treat your customers better.

No, I would not recommend this company to a friend

Former Employee – worked at ATG Stores full-time for more than a year

Pros – Day goes by quickly, desks are pretty large so you have plenty of room to decorate and personal and have your personal space.

Cons – There are about 2 good managers the rest are a waste and know nothing more than the reps.

Advice to Senior Management – Be more supportive of your employees

No, I would not recommend this company to a friend

Former Employee – worked at ATG Stores

Pros – It was never boring, I felt like I was always learning and experiencing something different. Of course I was in a store not the online department. Store was closed when Lowes bought the company.

Cons – No one in online department liked their jobs. Everyone I dealt with through the store had nothing nice to say about working out of corporate. Perhaps things are different with new parent company>

Advice to Senior Management – Get new management which they probably did.

Current Employee – been working at ATG Stores

Pros – The Pay is better then many call centers
Time can go by very quickly because your so busy
You get to help people shop.
They do offer special treats such as monthly birthday cupcakes, barbeques and pancake breakfasts.

Cons – Your work schedule changes monthly- hours are 4am to 10 pm on weekdays and 5am to 8pm weekends. You must be available at all times. Your schedule is subject to change monthly- example month 1 your on Mon- Friday from 4am to 12:30 Month 2 you get Tues and Thurs off and you work 1:30 pm to 10pm weekdays and 10 to 6:30 weekends

You need to do chats, calls and emails all at once. You can not give your customers your undivided attention

You may work holidays such as Easter and Thanksgiving

The management turn over is very large, often you can not find a manager when you need one, You also need manager "approval" for the simplest things.

If a customer calls yelling for a manager- most likely one will not take the call.

The employee turn over is huge. Often you will have a customer calling back because a customer service rep that was working with them did not return a call- That rep most likely either quit or was fired.

Customer service needs to go through management to communicate with other branches at ATG such as the fulfillment team. This can take valuable time up which of course is not good when dealing with an escalated customer

You need to pass a written test, which can take a couple hours to get a raise

Advice to Senior Management – Do not treat employees as children needing to be babysat by management- allow them to be more independent.

Make work hours more consistent and take employees desires in to consideration.

Offer small pay raises just for sticking it out and being a loyal employee.

Stagger the work load- Such as having one group on chats and emails while another does just phone calls. Allow the rep to give the customer 100%

No, I would not recommend this company to a friend