ATX Group
2.0 of 5 6 reviews
www.atxg.com Irving, TX 150 to 499 Employees

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2.0 6 reviews

                       

25% Approve of the CEO

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Steve Millstein

(4 ratings)

20% of employees recommend this company to a friend
6 Employee Reviews
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Politics galore

Anonymous Employee (Former Employee)
Irving, TX

I worked at ATX Group

ProsVery interesting business to be in. You get to work with major Auto manufacturers on technology that is still 2-3 years from hitting showrooms.

ConsVery politically charged environment. Tacit caste system where TX employees are considered inferior to MA based employees. Difficult to be taken seriously by "home office"

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The thrill is gone.

Operations Supervisor (Current Employee)
Irving, TX

I have been working at ATX Group

ProsIt's interesting to see the development of and growth of the telematics business over the years. Some employees still place value in delivering exceptional service.

ConsWe keep hearing that it is a new day at ATX and that we're embarking on a "new frontier". So far this frontier promotes a "hard sale by any means necessary" and "fill butts in seats regardless of qualifying to perform the tasks" mentality. We're under-training and putting unreasonable expectations on our employees in order push our better, tenured, higher-paid employees out of the door in the name of "natural attrition". The company would rather promote from the outside than within. We're taking ridiculous short-cuts and encouraging our agents to lie to our customers and provide a service that is still being developed. I'm embarrassed to work here and look forward to the day and I join an organization that respects and exemplifies legendary customer service. The new response director is clearly uninformed and just taking orders from the MA big-wigs. She has no direct answers about the decisions "she" makes because "she" does not make any of her own.

Advice to Senior ManagementBe honest about your MO. Stop taking shortcuts and go back to placing value on and rewarding your hard-workers. Do something to attract and retain competent employees.

No, I would not recommend this company to a friend

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Losing ground, dying company in an obsolete business

Anonymous Employee (Current Employee)
Irving, TX

I have been working at ATX Group

ProsNice offices, location
Good comp, benefits
Some good managers who really care
Some cool technology
Used to be a leader, innovator
Energetic CEO

ConsLack of innovation, strategy. Quality problems. Lost two biggest customers. Too many projects with not enough time. New leadership has limited experience and has nit actually delivered products. Too much us and them in marketing, innovation - they compete instead of cooperate.

Advice to Senior ManagementFocus on delivering new programs well. Stop losing customers because they are dissatisfied. Have some new ideas, innovation that's sensible and not pie in the sky.

No, I would not recommend this company to a friend

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Lack of leadership did not improve with CCA acquisition

Director (Current Employee)
Irving, TX

I have been working at ATX Group

ProsThere are a few good people

ConsLack of leadership from the top, lack communication about direction and organization goals, no incentive to improve how the business operates.

Advice to Senior ManagementStep down. Allow new people with real ideas about how to operate in a more competitive environment. Too many sr managers lack leadership skills.

No, I would not recommend this company to a friend

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Good solid organization

Anonymous Employee (Former Employee)

I worked at ATX Group

ProsFun place to work. Lots of challenges

ConsYou will have to love your job as you will work real hard

Yes, I would recommend this company to a friend

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this company sucks!

Engineer (Former Employee)

I worked at ATX Group

ProsThere arent any processes defined, everyone does whatever they want.

Constoo much politics and confusion

Advice to Senior Managementthey all should leave

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at ATX Group reviews and ratings — including employee satisfaction and approval rating for ATX Group CEO Steve Millstein. All 6 reviews posted anonymously by ATX Group employees.