AVW Telav
2.3 of 5 10 reviews
www.avwtelav.com Toronto, Canada 150 to 499 Employees

AVW Telav Reviews

Updated Jan 10, 2014

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2.3 10 reviews

                             

100% Approve of the CEO

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Johanne Bélanger

(1 ratings)

38% of employees recommend this company to a friend
10 Employee Reviews
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Great company learned a lot was one of my favorite company to work for.

Floor Manager (Former Employee)
Grapevine, TX

I worked at AVW Telav full-time for more than 3 years

ProsFriendly work atmosphere. This job made you stay on top of your knowledge of the industry with kept you at the height of the jobs that your are require to preform.

ConsHard to advance up ad through the ranks if you do not have a degree even if you have the knowledge of the business and what it is that needed to do the job.

Advice to Senior ManagementIf there are people that can do a job even if they don't have the degree at least give them the training if that are someone that you know that can do the job.

Yes, I would recommend this company to a friend

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A big company comes with big problems

Staff (Former Employee)
Calgary, AB (Canada)

I worked at AVW Telav full-time for more than a year

ProsBenefits plan, large company with american parent company, job security, training programs. Cutting edge technology.

ConsBureaucracy, red tape and layers of management make it very hard to evoke change within the organization. Management does not get it. Expectations of staff when busy are high but the company will leave you high and dry when there is no business. They will put you on EI if there are no events happening to cut costs and so management gets their bonus. They have no problem working you until midnight when your next shift starts at 5 or 6 am. They complain about losing talented staff then turn around and 'temporarily' lay them off and make them the taxpayers problem.

Advice to Senior ManagementIf everyone got a salary, you wouldn't have to lay them off every year.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Corporate Audio and Video gigs

Technical Service Representative (Former Employee)
Edmonton, AB (Canada)

I worked at AVW Telav part-time for more than a year

ProsGood for part-time gigs or overtime lifers. I'd say there's enough opportunities to work 90+ hour weeks and bank your overtime to ride out the slow weeks. I worked casual hours and it was tricky getting good jobs when I wasn't consistently available, but when I left casual hours as an employee I came back as a freelancer for a few jobs and terms were more favourable.
Management handles customer interactions quite well. Our own crews were a bit exasperated at times, but management never promised things we were unable to deliver.

ConsNot a 9-5 job. If you can't work strange (and long) hours, don't even consider a/v tech gigs in the corporate industry.

Yes, I would recommend this company to a friend

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The scoop

Technical Services Representative (Former Employee)
Toronto, ON (Canada)

I worked at AVW Telav full-time for more than 3 years

ProsGreat pool of skilled technicians. Varied and exciting work. Travel. Very professional. Great deal of company pride. Largest corporate AV company in North America. Varied and interesting client base.

ConsCompensation packages could be a lot more attractive. Various company acquisitions have left holes in organizational structure. Career advancement path not always clear. Seems slow to change.

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Once a Promising Juggernaut, Now a crumbling mess

Technical Service Representative (Current Employee)

I have been working at AVW Telav full-time for more than 3 years

ProsGuaranteed results and never refusing an order regardless of time or availability of equipment or labour for all audio visual solutions including Audio, Video, Lighting, Simultaneous interpretation (former ISTS), audience response systems and any other device a customer would like to have during a conference, event, gala, concert, party etc...

AVW Telav has a roster of *High Quality Technicians, and a Giant inventory with scattered basic equipment from coast to coast. that creates a choke-hold on the industry.

I have enjoyed many components of being a part of this Freeman.co division, I have had the pleasure of going to many lucrative places such as The National Parliament of Canada, The Royal Canadian Mint, National Conference Centre, National Art Gallery and many more including Hotels such as Fairmont, Hampton's, Hiltons, Delta's, Mariott's...
I have also had the luxury of attending many high profile conferences such as the G20 speakers consultation, The Royal Visit from the prince and princess and i have also had the great pleasure of speaking with Media Stars, athletes and politicians at all levels, not to mention hearing everything said behind closed doors. I have dealt with Finance Canada, Health Canada, Transport Canada, Imperial Tobacco, McGill University, while also meeting the Governor general of Canada, Jim Balsillie (former Rim CEO), Ken Dryden (former NHL star) and many more.

The job as a technician has many perks, as an individual i personally enjoy the experience of "creating the dream", helping customers find what the enjoy in an event and watching satisfaction being delivered. I wear a suit during most events to blend in with the clientele, and most of all I truly see how the world works before the media spins it.

ConsThe Media plays a big part in "damage control" what we feed the media from our console can determine the outcome of the next front page. While we provide the feed to most media conferences the power rests in our hands. We are a major component in the delivery of anything said to the media. It is a lot of pressure for a technician who has been working for 1 month, yet it is surprisingly more common then it should be. The flat rate charge for a technician is 60$/h but more then half the technicians are less then 3 years experienced with lack of expertize but sold at the same price, the client is never to know that 50% change your event that costs you 2 techs at 60$/h will actually get you 2 rookies at getting less then 13$/h.

Operations department is a joke, it should increase the production by creating effective planning however technicians are consistently shuffled around with the obvious waste of funds, in a major city to send a truck from an outskirt warehouse to the city normally takes 15-20 min's (excluding toronto), but at rush hour we can all agree it takes more time, but the operations department succeed time and time again to use traffic as an excuse to not pay the extra hour labour to be on time, while the technicians stay in traffic and reducing productivity.
They force employees to perform tasks while not being on the clock such as time sheets submitted electronically after hours and as tech we must call in for our scheduled at our charge regardless of long distance fee's and a main cause for concern is the "rookies" although i believe they do a good job in finding well trained and groomed individuals, However these guys are sent out to drive trucks for most of the year and then shoved onto an event and are REQUIRED to remember all the technical aspects of the incredibly diverse equipment with little aid or support at all. My personal success has come from consistent battling with the operations, My customers come first, They pay for the service i am representing, i should and maintain as much as possible the right to help provide anything the client wants for the WAY-WAY over-priced service. I beleive My name is also being represented with telav while Operations create regulation that creates akward moments with customers, "tell them we are sorry it's late but no discount", " tell them it's to bad they did not pay enough"... these are clients that could serve contracts for multiple events and bring in much more money, I beleive the Sales representative and the Hotel In house Representatives would all agree that it would be better if there could be consistent direct communication with clients.
In other companies this does not tend to happen, there has been consistent turnover in ops across the country over my tenure with most employees leaving discontent of their superiors.

the fact is, it is over priced, average quality in today's market, customers feel lied to (i must defend the sales team they try!), defective equipment and low maintenance continues to be a problem, internal problems plague the company with many clients becoming aware of the likely fall of AVW Telav

Advice to Senior ManagementGood Luck

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Decent A/V job

Technical Services Representative (Current Employee)
Calgary, AB (Canada)

I have been working at AVW Telav

Prosgreat benefits for little cost, fun working environment, opportunity to learn other aspects of the a/v industry from co-workers, newer equipment, job stability is good if you enjoy the work, compensation for infringement of personal life.

Consolder infrastructure for operations software, hours are very inconsistent, not possible to nurture a personal life due to schedule only being posted on a weekly basis.

Advice to Senior Managementplease hire more people and give us less hours that are more consistent so that we can live our lives and not be completely burnt out and unable to function on our days off.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Run Away Now!

Technical Service Representative (Former Employee)
Ottawa, ON (Canada)

I worked at AVW Telav

ProsMight be able to get requested time off if it isnt too busy
a great place to learn how to work independantly.

ConsManagment that does nothing but bully their employees
no life what so ever out side of work
bad shifting rotation

Advice to Senior ManagementRespect your employees... the Emplyee moral issues are directly related to your managments intereactions with the union emplyees... the union is not evil it is only inplace vecause managemnt has mistreated its employees

No, I would not recommend this company to a friend

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Look for other audio visual companies

Technical; Service Representative (Former Employee)

I worked at AVW Telav

ProsSome Staff are very knowledgeable..
Creativity onsite is not condemned but necessary to complete whats needed to be done.
Travel opportunities.

ConsIncompetent management that seem to be rewarded for a "job well done" but not willing to say good job or Thank you for your hard work.
Long hours are Mandatory, not optional, eg you can not just work a 8 hour day and go home.
The work vehicles are in poor condition and don't get fixed until they break down.
Labour is never sold as enough, and often too little to get the job done leading to bad employee moral.
Disconnect between head office and local branches exists quite a bit.
Even shows sold from other branches executed out of a different one than where the account executive is always problematic.
The inventory control system used is inefficient and dated.
During busy season 1 day off a week is to be expected not two.
Rate of pay for starting is often lower other jobs or other companies.
No training is provided on how to drive a Cube truck. Or A vehicle with only side mirrors.
Personal cellphones are not reimbursed at market rate for calls and cellular system used in branches is inefficient and often incoherent.

Advice to Senior ManagementAsk the employees what they need whats working whats not, as well as what they think are problems. Stop assuming your idea that you've concocted while sitting at your desk works for everyone or every branch.
Put middle management staff through management training.

No, I would not recommend this company to a friend

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Do NOT think about this place

Technical Service Representative (Current Employee)
Ottawa, ON (Canada)

I have been working at AVW Telav

ProsWell i guess i could find a few reasons to work for Telav. I guess there is the fact we get to play with big toys everyday. and there is some flexability in the shifting. there are temporary summer seasonal lay offs so if you was 2 months paid off on EI. the workplace is unionized so there are fewer fears of managememnt trying to bully you into doing something that feels wrong.

ConsPoor Managment causes a poor work environment where everyone tries to pass the buck. there is no mid level managment direction and absolutly no follow up on employee concerns as they relate to employee moral. The managment unit continues to alow people with very poor performance to continue to be employed while letting the good employees walk away and will not look at the internal problems that are causing people to talk away

Advice to Senior ManagementWhat are you doing? There is no supervision of your midlevel managers? you need to figure out a direction you want to go in and show the leadership to get there

No, I would not recommend this company to a friend

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Good easy job.

Computer Technician (Former Employee)

I worked at AVW Telav

ProsAWV Telav is worth working at because the job is easy. At my position as a Computer Technician, I was required to assist presenters and speakers in transferring their presentations to the computer network. In doing this, the system was very simple to understand, requiring speakers and presenters to make sure that the files worked on the computer. Thus I found the job very easy. Another good thing about the job was the people were very nice. Working at AVW Telav is still a corporate world, but it is nevertheless working with good employees that are kind and good to work with.

ConsAVW Telav is not worth working at because it is often too easy. The position I was employed at was Computer Technician and I was required to assist speakers in uploading their files to the computer system. However it was a very simple system of plugging in a Universal Serial Bus key into a computer and then uploading it to a special folder. Speakers thus figured out how to do this themselves rather quickly and my job was essentially non-existent. I therefore found this job unrewarding in the sense that there were not many duties. However you can look at the best reasons to work there for the upsides.

Advice to Senior ManagementEnjoyed working here.

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Glassdoor is your free inside look at AVW Telav reviews and ratings — including employee satisfaction and approval rating for AVW Telav CEO Johanne BĂ©langer. All 10 reviews posted anonymously by AVW Telav employees.